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Trusted Traders

Welsh Window Systems

Profile thumb welsh window logo

4.9

187 Reviews

Opening Hours
Today - 08:00–16:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–16:00
  • Saturday 09:00–12:00
  • Sunday - Closed

About

Welsh Window Systems was formed in 1987.
We are a small family business with eight employees.
We are now in our 32nd year and our installation and customer care standards are the highest within our industry.
We supply, repair and install all Pvcu, Aluminium and Timber windows and doors.
We are specialists in Aluminium BI-Folding doors.
We service both commercial and domestic customers and tackle any job from a broken handle to a full installation of windows and doors.
We have a specialist repair side and service many commercial and domestic installations.
Recent repairs include changing hundreds of friction hinges to multi high rise offices.
Some of our customers include The Royal Mint, Arup, The M.O.D
Cardiff Wales Airport, Bristol Airport, Home Office and Mrs Jones
We treat all customers with total respect,courtesy, honesty and integrity.
We are an Ethical company and have also have installed running water into 84 homes and helped thousands of children in Sri Lanka after the terrible Tsunami.

What we do

  • Glaziers

    • Double glazing installation
    • Double glazing repair
    • Glass boarding up and replacement
    • Replacement window services and repairs
    • Sash windows
    • Aluminium Windows
    • Velux windows
    • UPVC Windows
    • Double glazed units
  • Doors

    • Bi-fold doors
    • Patio doors
    • Fire doors
    • ​Aluminium doors
    • Composite doors
    • Door repairs
    • Front door
    • French doors
    • Timber doors
    • UPVC doors
  • Locksmiths

    • Emergency locksmith service
  • More Services

    • aluminum stacking
    • specialist locksmith
    • windows

Customer reviews

4.9
187 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent Time Keeping
Customer Service
Quality
Value
Very punctual, very professional in the way they and very pleased with the outcome of the work. They were also very clean and tidy and cleared up after finishing the work.
Derek, Cardiff Posted on 17/09/2020 , work completed 01/09/2020
The trader replied (on 23/09/2020)
Thankyou Derek for leaving us feedback. I'm glad you're pleased with all aspects of the work from start to finish. Thankyou
Did exactly what they promised when they promised. Result!
Customer Service
Quality
Value
Andrew and Jacob fitted a new downstairs window for me. The time from ordering to fitting was about five weeks as advised which was much quicker than some of the other quotes I had and was very pleased with the finished result. The were very friendly, worked efficiently and went the extra mile making sure the window was gleaming when they finished and even cleaning the window next to it which looked filthy in comparison. Great customer service and they seemed to be experienced and hard working. Would definitely use them again, not the cheapest quote I had but far from the most expensive but they were able to do the job relatively quickly and made everything straightforward.
Janice in Cardiff Posted on 01/09/2020 , work completed 26/08/2020
The trader replied (on 23/09/2020)
Thankyou very much for taking the time to leave us such a detailed review Janice! I've passed your feedback on to both Andrew and Jacob :) . We pride ourselves on the high standard of work and I am very glad you're pleased with the whole experience, we always try to go the extra mile where possible. We may not be the cheapest, but as you said we are far from the most expensive - we refuse to use any products that aren't up to our high standard expectations and this obviously comes with a cost. Thankyou again for your feedback :)
Excellent work
Customer Service
Quality
Value
Andrew and Jacob finished fitting the last of 3 windows for me today. They were prompt, efficient, very polite and tidied up afterwards. I am really pleased with the windows and would recommend Welsh Windows. I will definitely use them again.
Customer in Cardiff Posted on 27/08/2020 , work completed 25/08/2020
The trader replied (on 23/09/2020)
Thankyou for taking the time to leave us a review. Our fitters will always ensure they do not leave any evidence of them being in your home apart from great work :) . I've passed on your feedback to both Andrew and Jacob.
Professional
Customer Service
Quality
Value
The two fitters, Andrea nd Jacob were so clean, the way they worked, it was fantastic to have them around. The quality of the the windows is excellent.
Mary & Frank, Barry Island Posted on 03/08/2020 , work completed 31/07/2020
The trader replied (on 05/08/2020)
Thankyou very much Mary and Frank for your feedback - I've just screenshot and sent to Andrew and Jacob so they can see. We're glad you are pleased with the windows and appreciate you taking the time to leave a review :)
Good service
Customer Service
Quality
Value
Needed hinges replacing on two windows, spoke to Nathan Morgan who arranged for Andrew and Jacob to attend the property. Speedy response and excellent and friendly service by all. I would use again and I recommend for others to use.
Customer in Vale of Glamorgan Posted on 24/07/2020 , work completed 23/07/2020
The trader replied (on 11/08/2020)
Glad to hear you're happy with the speedy response aswell as the the hinges fitted by the boys. Thanks very much for taking the time to leave us feedback....I've just passed it on to all three.
Excellent fast work
Customer Service
Quality
Value
One of my windows was broken and needed to be replaced. After some unavoidable delays caused by the lockdown, Cavan replied to me as soon as possible, and came around either later that same day or the day after (I can't remember which). He quoted a very reasonable price, and made no attempt to pressure me into replacing another window which, though fine and unbroken, doesn't match the others around it. His men came to replace it as soon as the glass came in. They arrived, I showed them in, and then sat down briefly to finish an email I'd been writing when they came, while they got straight on with the job. I still hadn't finished the email by the time they'd completed the job. Splendid work, and I'll definitely come back to them if ever I need more glazing work.
Customer in Vale of Glamorgan Posted on 24/07/2020 , work completed 24/07/2020
The trader replied (on 30/07/2020)
Lockdown has certainly caused many disruptions for everyone, but we are very glad that we have been able to quote and complete your work in a timely fashion to your satisfaction. Thankyou very much for taking the time to leave us feedback, and we hope to work with you again sometime in the future.
Replace window insets
Customer Service
Quality
Value
I neede the double glazing replaced in several windows that had gone cloudy. The price was good. No attempt was made to push me beyond what I wanted. No tedious sales spiel. The fitters arrived slightly early, got on with the work, which was done quickly and tidily. No mess, no damage. The whole process was quick and painless. People friendly and efficient.
Customer in Cardiff Posted on 07/07/2020 , work completed 22/06/2020
The trader replied (on 30/07/2020)
Glad to hear everything was smooth running and to our usual high standards right from the start quotation to finishing of work. Thankyou very much for taking the time to leave us feedback.
Prompt, professional and focused.
Customer Service
Quality
Value
Maintained work undertaken by Andrew and Kieron. Very professional and to a high standard. Definitely have them again. Value for money as well.
Customer in Vale of Glamorgan Posted on 29/06/2020 , work completed 29/06/2020
The trader replied (on 10/07/2020)
Great to hear you're pleased with Andrew and Kieron's work - I'll be sure to pass on your feedback! Thanks for taking the time to leave us a review.
So customer focused.
Customer Service
Quality
Value
I needed two sets of handles for my French doors. I telephoned the number of the company at 11.00 am and spoke to Mr Cavan Williams. He contacted Andrew one of his fitters whom was out doing some work for a customer. Andrew called to my property on the way back to measure the size of the handles. The handles were not in stock but the company sourced the required handles in Cardiff, collected them, and fitted them by 2.30pm. The point I would like to make is that the company treated me as though I was giving them a big money job, but of course it was a small job to them. They were very courteous, and nothing was too much trouble for them. This is great to see in a very well respected Welsh company.
Customer in Vale of Glamorgan Posted on 25/06/2020 , work completed 25/06/2020
The trader replied (on 10/07/2020)
Thanks for taking the time to leave us a review. It's much appreciated. We will always try our best to please all our customers, regardless of the size of the job. I will pass on your nice comments to Andrew. Thanks again
Door repair
Customer Service
Quality
Value
Excellent work- repair of a heavy front door. Good communications. Good workmen and a reasonable price. I would certainly use them again.
Customer in Cardiff Posted on 24/06/2020 , work completed 22/06/2020