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Trusted Traders

Welsh Window Systems

Profile thumb welsh window logo

4.9

179 Reviews

Opening Hours
Today - 09:00–12:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–16:00
  • Saturday 09:00–12:00
  • Sunday - Closed

About

Welsh Window Systems was formed in 1987.
We are a small family business with eight employees.
We are now in our 32nd year and our installation and customer care standards are the highest within our industry.
We supply, repair and install all Pvcu, Aluminium and Timber windows and doors.
We are specialists in Aluminium BI-Folding doors.
We service both commercial and domestic customers and tackle any job from a broken handle to a full installation of windows and doors.
We have a specialist repair side and service many commercial and domestic installations.
Recent repairs include changing hundreds of friction hinges to multi high rise offices.
Some of our customers include The Royal Mint, Arup, The M.O.D
Cardiff Wales Airport, Bristol Airport, Home Office and Mrs Jones
We treat all customers with total respect,courtesy, honesty and integrity.
We are an Ethical company and have also have installed running water into 84 homes and helped thousands of children in Sri Lanka after the terrible Tsunami.

What we do

  • Glaziers

    • Double glazing installation
    • Double glazing repair
    • Glass boarding up and replacement
    • Replacement window services and repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • Fire doors
  • Locksmiths

    • Emergency locksmith service
  • More Services

    • aluminum stacking and bi folding doors.

Customer reviews

4.9
179 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Prompt, professional and focused.
Customer Service
Quality
Value
Maintained work undertaken by Andrew and Kieron. Very professional and to a high standard. Definitely have them again. Value for money as well.
Customer in Vale of Glamorgan Posted on 29/06/2020 , work completed 29/06/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/07/2020)
Great to hear you're pleased with Andrew and Kieron's work - I'll be sure to pass on your feedback! Thanks for taking the time to leave us a review.
So customer focused.
Customer Service
Quality
Value
I needed two sets of handles for my French doors. I telephoned the number of the company at 11.00 am and spoke to Mr Cavan Williams. He contacted Andrew one of his fitters whom was out doing some work for a customer. Andrew called to my property on the way back to measure the size of the handles. The handles were not in stock but the company sourced the required handles in Cardiff, collected them, and fitted them by 2.30pm. The point I would like to make is that the company treated me as though I was giving them a big money job, but of course it was a small job to them. They were very courteous, and nothing was too much trouble for them. This is great to see in a very well respected Welsh company.
Customer in Vale of Glamorgan Posted on 25/06/2020 , work completed 25/06/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/07/2020)
Thanks for taking the time to leave us a review. It's much appreciated. We will always try our best to please all our customers, regardless of the size of the job. I will pass on your nice comments to Andrew. Thanks again
Very satisfied customer
Customer Service
Quality
Value
We had a new front door fitted. From first contact to job completion we had no problem and had some very helpful advice from Caven the company rep on security and fittings. Nathan the installer did a great job and cleaned up well when finished.
Customer in Cardiff Posted on 11/03/2020 , work completed 09/03/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/07/2020)
Thankyou very much for your feedback. Very pleased you're happy with your new door. I will pass on your comments to Cavan and Nathan :)
New door
Customer Service
Quality
Value
Andy and Kieron did an excellent job of fitting the new door. They were efficient and got to with the job in spite of appalling weather conditions. They cleaned up before leaving. Explained the workings of the new locks. A good job done as always with Welsh Window Systems. Recommend!
Customer in Bro Morgannwg Posted on 29/02/2020 , work completed 28/02/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/03/2020)
Good to hear Andy and Kieron did such an excellent job of your new door in the recent weather conditions! Thankyou for leaving feedback, I will pass on your comments to the boys.
New front door
Customer Service
Quality
Value
Andrew and Kieran came and fitted a new front door today at my house. They were so polite and friendly. The work they carried out was 10/10 would highly recommend as they cleaned up the area they were working in to a very high standard. Thankyou
Customer in Vale of Glamorgan Posted on 25/02/2020 , work completed 25/02/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/03/2020)
We're very glad you're pleased with the high standard of work carried out by Andrew and Kieran. I will pass on your nice comments to them. Thankyou for taking the time to leave us feedback.
Would recommend
Quick and efficient, very polite workmen.
Kathleen, South Glamorgan Posted on 05/02/2020 (Reviewer did not use service)
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/02/2020)
Thankyou for taking the time to leave us feedback Kathleen
Excellent job - no job too small.
Customer Service
Quality
Value
I have used this company many times and have always found them to be friendly & workmanship second to none. I have recommended them recently to a friend as I came to know them from a neighbour's recommendation also.
Susan, South Glamorgan Posted on 31/01/2020 , work completed 31/01/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/02/2020)
Thankyou Susan for your feedback and recommendation. The majority of our work is from existing customers or by recommendation. Glad to hear you're always pleased with our work.
Quick and efficient service.
Customer Service
Quality
Value
Clean and tidy, finishes to my expectations and at a reasonable price.
George, South Glamorgan Posted on 15/01/2020 , work completed 15/01/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/02/2020)
Thankyou for your review George. We always try to minimise any mess as we work and always ensure we clean and tidy once as job is completed.
Brilliant job.
Customer Service
Quality
Value
Sunday our front door broke, phoned Welsh Windows, we can come out Mon or Tues. Came out 1700 Sunday night. Brilliant job, very professional cannot fault them. Fantastic.
Ian, South Glamorgan Posted on 22/12/2019 , work completed 22/12/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/02/2020)
Glad you are pleased with the service Ian. Whilst the majority of our work is during working hours on weekdays, we also cover emergency call outs 24/7 to ensure customer properties are secure and customers feel safe.
Brilliant job.
Customer Service
Quality
Value
Excellent service.
Avril, South Glamorgan Posted on 14/12/2019 , work completed 14/12/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/02/2020)
Thankyou for your review Avril