Dear Ms Wells, We have spent many hours and have had numerous conversations with yourself looking to resolve your concerns and I am sorry you feel unsatisfied with the outcome. Our company policy is not to react to threats of negative reviews when a customer feels that this will provide an alternative and more desired outcome, regardless of facts and many hours spent reviewing your case. As we have discussed on numerous occasions, we are NOT responsible for work carried out at YOUR request by another company to modify our original gate installation. There is a reason we use our own team of qualified engineers and why we inspect every gate we have manufactured before install, making sure each one meets safety standards. If you would like to take the matter further please do so in a professional manner. We can provide full detailed reports from manufacture to install and will be happy to do so if and when required.