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Endorsed by

Which

?

Trusted Traders

Wiseguys

Logo on white
Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–17:00
  • Sunday - Closed
Profile thumb wglogo

4.9

54 Reviews

Organisations and Awards

Jun 2019

About

WiseGuys were founded in 2014 with a vision to take the stress and worry out of device repairs, giving you service with a smile.

Use this link to see why! https://www.youtube.com/watch?v=yxnFvoucVY8

We are able to cater to your needs for all computers, laptops, macs, tablets & mobile phones. Whether you're looking for a one off repair, or unlimited support. We've always got your back.

Fast & reliable device repairs are undertaken in either our Bournemouth or Christchurch store. All computer and laptop repairs come with a 12 month warranty. All mobile & tablet repairs come with a LIFETIME warranty. (Excludes batteries.) We pride ourselves on our work which is why we provide you with a free of charge diagnostic & a no obligation quote. And if we can't fix your device, you don't pay a penny!

We also offer unlimited support plans for both business & home use, using same day remote support. Visit wiseguys.co.uk for more information or contact us on 0808 123 2820

What we do

  • Computer Repairs

  • Mobile phone repair

Customer reviews

4.9
54 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great job
Customer Service
Quality
Value
Jamie was most helpful and explained his findings and what he had done to resolve them. He has left me with a sense of security for the near future. Thank you so much.
Anita10/09/2019
Helpful
Customer Service
Quality
Value
I have had my computer back from an upgrade and I had lost a lot of information. Jamie spent over an hour correcting it and explaining it to me and now it works fine. He was so patient, helpful and understanding. Thank you Jamie, much appreciated.
Customer in Oxfordshire03/09/2019
Very slow computer
Customer Service
Quality
Value
The assistant I had was Jamie. he was very nice, he spent 16.30 hrs working on my computer trying to sort it out. So now its quicker than before.
Customer in Wiltshire31/08/2019
scam on computer
Customer Service
Quality
Value
the gentlemen are always very polite and very helpful. I always feel very relaxed and at ease when talking to them
Betty15/07/2019
Broken computer fixed in no time
Customer Service
Quality
Value
I had a problem with my laptop and also an attempt at hacking. I am not very competent at all with computers. Thank goodness for Wise Guys. I contacted them they told me what I had to do with my bank first and foremost in minute detail then, they contacted me back with proof of who they were before anything was discussed about my problems after a short analysis, my laptop had to go in for repair. I just had to pack the laptop securely, it was picked up by Parcel force within 3 hours, they labelled it. I had a phone call to confirm receipt of my laptop. Within a day, I had another phone call to explain what had been done and what they were in the process of finishing off .The laptop was returned in full working order. The whole process from my initial phone call to receiving it back took 7 days including the weekend. I have nothing but praise for everybody who has helped and spoken to me in such a helpful and professional way. I would have no hesitation in advising anybody to use them. An excellent team, well done and thank you - especially Jamie.
Mike, North Wales02/07/2019
The trader replied (on 09/07/2019)
Hello Mike, Thank you for your kind feedback. Unfortunately, there are a lot of scams out there and you can never be too careful! If you ever received a phone call you're not too sure about, especially computer related, just hang up and give us a call. We've always got your back. WiseGuys
Terrible experience..cold call then nothing for my money...promised refund then refused.
Customer Service
Quality
Value
Cold call to persuade me to use their services. Several things turned out not to be true. Tried to cancel but got another call from them. If I paid another £26.97 and was not happy a full refund would be given. After another Email to cancel and ask for refund they called again. The company never gives refunds! They ranted on so I told him I was putting the phone down then reporting to Which? Trusted Traders. They are looking into this complaint starting with the initial cold call. Terrible service. First bad review I have ever done.
Customer in West Yorkshire03/06/2019
The trader replied (on 09/07/2019)
After personally looking into this complaint, I'm glad to have resolved this with you and ensured you have been fully refunded. Nobody likes to see a bad review on their business and all feedback is greatly appreciated. As you can see by our other reviews, events like this are extremely rare and irregular. However, we will use this review to improve our service, improve our procedures and more importantly, ensure this does not happen again. I assure you, we do not want anyone leaving WiseGuys with anything but great service and complete professionalism. Thank you for your feedback and I'm delighted I was able to resolve this complaint with you personally. Yours sincerely Sam Young
Had an annual health check
Customer Service
Quality
Value
Excellent the way it was done, and quick and efficiently, happy with the work done, would definitely recommend to friends and family if they have problems
Customer in Dorset23/05/2019
The trader replied (on 09/07/2019)
We love reading reviews like this! Thank you for your feedback :) - WiseGuys
Wiseguys
Customer Service
Quality
Value
Many thanks to wiseguys for doing a great job when setting up my computer and cleaning it up for me and I recommend them to family and friends.
Customer in Greater Manchester22/05/2019
The trader replied (on 23/05/2019)
It's our pleasure! Please don't hesitate to contact us any time you're having a problem in the future, we're always happy to help :) - WiseGuys
Great Service
Customer Service
Quality
Value
I've used you more than once. Been with you for the last 3 years! Service has always been good. Whether for the health check or when I've encountered viruses. So I would always come back to you with no hesitation.
Customer in Flintshire20/03/2019
The trader replied (on 16/04/2019)
That's great to see you're happy with the service and you've used us on a number of occasions! Thank you for taking the time to leave us feedback too. Any time you're having a problem, please don't hesitate to contact us - WiseGuys :)
Slow Mac
Customer Service
Quality
Value
My laptop was acting on a go slow so I had Jamie at WiseGuys have a look at it . He did a full scan and sorted the issue, along with giving me a few tips on how to get the best from my laptop. Result: one happy customer!
Customer in Dorset19/03/2019
The trader replied (on 16/04/2019)
We're happy to see you're now getting the best from your laptop! Anytime you have a problem, or just want a little advice, please don't hesitate to contact us - WiseGuys :)