RMT Plumbing

A hidden water leak that has caused significant damage was repaired quickly, efficiently and professionally by RMT plumbers. I would certainly recommend him on price, quality and courtesy. Roy treated the work and me respectfully and was careful and reassuring. He gave good advice about what actions to take next. I was very happy and would certainly call on him for more plumbing work in the future.

Roy fixed my leaking shower and I've had no issues since. He also replaced my kitchen taps and the new ones look great. I found Roy to be extremely polite and friendly, the work was reasonably priced and everything was left tidy and clean. I'll definitely use this service again.

I am a widowed pensioner in my 80's I originally found Roy King from a "Checkatrade" card placed through my door. He had done two small jobs for me in 2019 that appeared priced more or less reasonably. Therefore, in December when I had a problem with my gas central heating, I called him to fix it. The programmer, which controls the heating and hot water, was not working correctly but Roy King looked at the system and told me he needed to buy a different part. An hour or so later he returned with a motorised valve unit, not a programmer. He replaced the motorised valve head (not the body that would require draining the central heating system) which took him only half an hour approx. After he finished he told me to sit down and then gave me the price. It was £500 for the job. I paid him cash, which he wanted, and he did not give me a receipt or invoice. I discussed the job with my sons the following week and it became very clear that Roy King had cheated me. The part only costs around £107 retail from Screwfix. He probably bought it for less from a plumber's merchant since he is in the trade. That means he charged me around £400 labour for half an hour's work and some travelling time to collect the part. He lives only 5 to 10 minutes from my home. To add insult to injury the heating still was not working well after he left. Later, I discovered the problem was not the motorised valve head but the programmer. I got this changed in January by another plumber who charged me £65 labour and £85 for the part. The heating now works perfectly. In summary, not only was as I overcharged for the motorised valve head and the labour but it was not necessary to change at all. This indicates Roy King is at a minimum dishonest, if not also incompetent. I have called him numerous times since Christmas. The first time I spoke with him, he informed me he had "cashflow" problems and did not know why he overcharged me. He promised to look into it. Having conducted some investigations, this man drives a £40,000 white Mercedes sports car with a personalised number plate and enjoys several holidays abroad annually - not exactly consistent for a person with "cashflow" problems He currently calls his business RMT Plumbing and Heating but having checked Companies House he also had various companies registered using the "Worcester" name (since dissolved) giving the impression he was in some means connected to Worcester Bosch Boilers. His current website "Worcester Boilers Ltd" worcesterboilersltd.co.uk also gives the impression that his business is reputable by using the "Worcester" name. His business is in Sutton, Surrey not in Worcester (the town) and neither is there anything to indicate Worcester Bosch approves him. This I feel is misleading. Finally, he has not repaid the money nor answered me since the first call after Christmas, despite numerous leaving voicemails. He has many good reviews on Checkatrade, although perhaps he only takes advantage of pensioners and the vulnerable who may not have access to the internet to leave reviews. In addition, I understand checkatrade charges significant sums to be on its site. Therefore, it would appear not to be exactly impartial. Do not use RMT Heating and Plumbing!

Kitchen, boiler, central heating, washing machine and cooker A big job well done Very professional Thank you R M T Plumbing

Highly recommend this company: excellent work ethic, fantastic job done and good value for money. Very good communication throughout; polite and friendly. A very happy customer!