We’ve launched a new online portal to make it easier for you to deal with any admin tasks you need to do as a Trusted Trader.

The portal, known as the Community, allows you to quickly order stationery whenever it's convenient for you, instead of having to call us.

You can also see at a glance any endorsement actions you need to complete, such as sending us proof of insurance. Plus you can easily submit documents to us by uploading them to the portal.

Don’t have an account with us yet? Become a Which? Trusted Trader and you get an online account to manage your membership, and a profile on our website to showcase your business and customer reviews.

Step-by-step user guide

  1. 1. Log in to your account
  2. 2. Find the 'Visit Community' button
  3. 3. Order stationery
  4. 4. Complete actions
  5. 5. Submit completed actions
  6. 6. Get help


Follow these simple steps to get the most out of the Community.

1 Log in to your account

To access the Community, you first need to log in to your Which? Trusted Traders account.

2 Find the ‘Visit Community’ button

When you’re logged in, you’ll see your account welcome page, as shown below. Tap the ‘Visit Community’ button to enter the portal.

A screengrab of the account home screen

3 Order stationery

If you need to order our branded stationery for your business, use the ‘Request stationery’ button on the portal homepage.

Screengrab of the button to request stationery

You can then select from our Code of Conduct leaflets, review cards and standard van stickers. Enter the quantity you need and tap ‘Confirm’.

Screengrab showing the box to request leaflets

Unfortunately you can’t currently order stationery for Premier accounts or for the dual endorsement with Islington or Hertfordshire Trading Standards through the Community. Please contact your account manager on 0117 456 6031 if you need to order these products.

4. Complete actions

On the portal homepage, you’ll be able to see the ‘Trader Actions’ you need to work through.

Screengrab of the menu for trader actions

There are lists for completed actions, for any that you’ve submitted for our review, and for incomplete actions.

To complete an action, select the ‘View details’ button for that action. This will show you more information about what you need to do and give you a link to upload documents.

Screengrab of the image upload box

5. Submit completed actions

When you’ve completed an action, tick the ‘Action Confirmed’ checkbox and change the status to ‘Submitted for Review’.

The action will then move to the ‘Submitted Trader Actions’ list.

Screengrab of the tab for submitted actions

Once your account manager has reviewed it and confirmed that everything is correct, they will mark the action as complete and it will move into the ‘Complete Trader Actions’ list.

6. Get help

If you need help using the Community, please call 0117 456 6031 to speak to your account manager.

You may find it easier to use the Community on a laptop, a desktop computer or a tablet while we contine to refine the mobile version of the portal.

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