Getting reviews on your Trusted Trader profile is important for your business, as it’s a key way of showing customers you’re good at your trade.
Potential customers use reviews to help them make decisions about contacting and hiring a trader. The more reviews you have, the more reassurance it gives them about your services.
We’ve surveyed traders and customers to find out the best ways of bringing in more reviews.
Don’t yet have a profile? Become a Which? Trusted Trader and you get a profile on our website where you can showcase your business and customer reviews.
1. Make a positive impression on your customers
After surveying nearly 4,000 people*, we found that the most popular reason for reviewing a trader was receiving very good service.
44% of those we asked said it was the one thing that would most encourage them to leave a review.
2. Remind customers to leave a review
It can be easy for customers to forget to write about you once you’ve finished working for them, but you can give them a little nudge.
The most successful technique for encouraging people to leave reviews (according to 49% of traders we surveyed**) was asking in person at the end of the job.
Leaving our review reminder cards or sending an email about it were also very popular methods with the traders we asked.
3. Build it into your working processes
‘Talking about Which? Trusted Traders has got to be part of your everyday life, all the way through the customer journey,’ says Gurdeep Lall, co-owner and director of 2 Red Ltd, a boiler and heating specialist.
‘If installers are just going and doing a good job and coming out, then the customer isn’t going to leave a review. It’s up to the installer to engage with the customer, explain it – show them what to do and ask them to leave a review, or leave them with a Which? card.’
4. Motivate your staff to ask for reviews
Steve McGovern from Propergeeks told us his company uses customer reviews as a measure of staff performance.
‘There’s no pressure put on the customers,’ said Steve. ‘It was really just to give staff a reason to do it. Before we introduced the incentive, staff weren’t doing it because there was no real motivation for them.’
How can customers leave a review?
There are two ways customers can review you:
- on our website (they don’t have to create an account or log in)
- by calling us on 0117 456 6031.
All customers have to do is find your profile on our site. You can send them a link directly to your profile, or they can search for you using the ‘Leave a review’ link in the top-right corner of the home page.
- Find out how our online review process has been improved
- Why paper review cards have changed
- Did you know you can show off your Which? Trusted Trader rating on your website?
*Survey of 3,885 Which? Members in April 2019
**Survey of 225 Which? Trusted Traders in April 2019