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Shell Energy broadband review
Everything you need to know about Shell Energy broadband – including what will happen now its service has been sold to TalkTalk
In this article
- What Shell Energy broadband customers told us
- Shell Energy broadband review
- Shell Energy broadband deals
- How much is Shell Energy broadband?
- Shell Energy broadband speeds
- Does Shell Energy put up broadband prices every year?
- What is the latest Shell Energy broadband router?
- How to contact Shell Energy
Excellent home broadband might not be the first thing you associate with a multinational petrochemical company. Shell Energy offers a wide range of broadband deals, but does it offer a good service? Our latest customer survey reveals how Shell Energy customers rated their broadband service.
In February 2024, Shell Energy's broadband arm was acquired by TalkTalk. Existing customers will continue to receive their service, but they are all being transferred to TalkTalk. Read our TalkTalk broadband review.
Read on for our Shell Energy broadband review, or use the free broadband comparison service from Which? to find the broadband deals available in your area.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator.
What Shell Energy broadband customers told us
Our research showed that Shell Energy broadband customers had mixed reviews of the service they received.
- 'It’s OK, not great – and I recently had a massive price increase.'
- 'I often get more than one outage in the afternoon or evening – the prices increase, yet the service doesn’t improve.'
Shell Energy broadband review
Customer score: 59% (11th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
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- Which? Verdict
| Speed | Reliability | Ease of set up | Value for money | Ease of contacting | Customer service | Technical support | Overall communication |
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Shell Energy broadband deals
Shell Energy is still advertising deals to new customers, but they are all likely to eventually be migrated to TalkTalk as the company has sold its broadband business.
Shell Energy offers standard broadband (also known as ADSL) and superfast fibre broadband deals that are widely available. Customers in some areas will also be able to access Shell Energy's ultrafast fibre broadband services – these have average speeds that go right up to 944Mbps.
Shell Energy broadband deals generally last 18 months – it doesn't offer rolling contracts like some other providers. Its fast and superfast deals include line rental, and you can add on a call package; its full fibre deals don't include line rental.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Shell Energy broadband?
Shell Energy offers a wide range of broadband packages, starting with average speeds of 11Mbps and going up to a speedy 944Mbps in some parts of the UK.
You can view the entire range of Shell Energy broadband packages, or enter your postcode below to check for the best deals across all providers in your area. Keep in mind that if you do take out a deal with Shell Energy Broadband, you are likely to be migrated to TalkTalk during your contract.
Shell Energy broadband speeds
Shell Energy has three core broadband deals – its fast and superfast deals include line rental, and you can add on a call package; its full fibre deals don't include line rental.
Its standard broadband service is called 'Fast Broadband' and has an average speed of 11Mbps. Its two superfast fibre deals are called 'Superfast Fibre' and 'Superfast Fibre Plus' and have average speeds of 38Mbps and 67Mbps respectively.
If you live in an area that has full fibre broadband services, you can also access Shell Energy's ultrafast broadband services – there are several packages to choose from with average speeds of 109Mbps, 145Mbps, 207Mbps, 290Mbps, 311Mbps, 525Mbps and 944Mbps.
Does Shell Energy put up broadband prices every year?
Yes – if you opt for a broadband connection with Shell Energy, keep in mind that it reserves the right to raise prices every April, by the Consumer Price Index (CPI) rate of inflation as published in January, plus up to 3%. In 2024, it has opted to add 2% to the CPI rate, meaning affected customers will see their price increase by 6% this spring.
What is the latest Shell Energy broadband router?
Shell Energy supplies standard broadband customers with a Technicolour DGA0122 router. If you take up one of its speedier Superfast Fibre, Superfast Fibre Plus and full fibre deals, you'll receive its Wi-Fi 6-capable router.
How to contact Shell Energy
Bookmark our Shell Energy broadband customer contact page, which contains helpful links to customer service phone numbers and social media accounts.
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