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Utility Warehouse broadband review
Our Utility Warehouse broadband customer satisfaction survey reveals how people
rated their home Utility Warehouse broadband service for installation, speed,
reliability and customer support
In this article
- What Utility Warehouse broadband customers told us
- Utility Warehouse broadband review
- Utility Warehouse broadband deals
- How much is Utility Warehouse broadband?
- Utility Warehouse broadband speeds
- Does Utility Warehouse put up broadband prices every year?
- What is the latest Utility Warehouse router?
- How to contact Utility Warehouse broadband
You might think a company that offers services as varied as mobile phone contracts, gas and electricity, as well as phone and home broadband, may struggle to be the UK's best home broadband provider – but Utility Warehouse is competitive on price, so is it worth consideration? Our latest customer survey reveals how Utility Warehouse home broadband customers rated their Utility Warehouse home broadband service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to explore the broadband deals available where you live.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator.
What Utility Warehouse broadband customers told us
Our research showed that Utility Warehouse broadband customers were generally satisfied with the service they received.
- 'I haven’t had any issues with the service, unlike with previous providers.'
- 'It’s all been working as it’s meant to, so I haven’t had a reason to feel unhappy.'
Utility Warehouse broadband review
Customer score: 67% (4th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
- Cons
- Which? Verdict
| Speed | Reliability | Ease of setup | Value for money | Ease of contacting | Customer service | Technical support | Overall communication |
|---|---|---|---|---|---|---|---|
Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers
Utility Warehouse broadband deals
Utility Warehouse has several choices of broadband deals, though some are only offered in certain areas. Utility Warehouse does offer standard (ADSL) broadband, though it doesn't advertise it unless it's the only service available in a location.
It also offers a range of fibre packages – two are widely available superfast services and have average speeds of approximately 35Mbps or 63Mbps. Its ultrafast full fibre deals have average speeds of around 100Mbps and 500Mbps, but are only available in certain locations.
All Utility Warehouse deals include unlimited data and there's no minimum contract for standard-speed broadband. Minimum contracts are 18 months for fibre. Unusually, all of Utility Warehouse's broadband deals have a £10 disconnection fee but, on the other hand, Utility Warehouse commits to keeping the price of its broadband deals the same for the full length of a customer's contract – unlike several other big broadband providers.
If you sign up to Utility Warehouse's standard broadband, or its 35Mbps or 63Mbps superfast packages, it will include a landline service in your deal. If you take out a full fibre deal, you'll pay an extra fee.
The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its cashback card.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Utility Warehouse broadband?
Utility Warehouse offers a range of deals at different speeds and some are competitively priced. One exception is its standard-speed broadband, which is relatively expensive when compared to faster services – though standard broadband has become increasingly less cost-effective across the board.
Utility Warehouse's full fibre deals aren't always as affordably priced as some of its competitors, but bear in mind that it holds prices static for the full length of contracts, whereas providers like BT and Virgin Media will put up the cost of your deal every year.
You can view the entire range of Utility Warehouse broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Utility Warehouse broadband speeds
Utility Warehouse offers standard broadband (average speed of 11Mbps) and fibre broadband (average speed of 38Mbps with its 'Ultra Fibre' deal or average speed of 54Mbps with its 'Ultra+ Fibre' deal). Its standard and ultra broadband packages include a landline.
Customers in certain locations can opt for Utility Warehouse full fibre ultrafast broadband deals – 'Full Fibre 100' (average speed of 98Mbps) and 'Full Fibre 500' (average speed of 497Mbps).
Does Utility Warehouse put up broadband prices every year?
No – unlike other providers, Utility Warehouse promises to keep your tariff the same for the duration of your broadband contract.
What is the latest Utility Warehouse router?
Utility Warehouse used to offer a range of different routers and had a rental model, but new customers are now supplied with the provider's UW Wi-Fi Hub for free.
Our lab tests found Utility Warehouse's router had impressive range but struggled when powering multiple devices. It's not compatible with Wi-Fi 6. Find out more in our UW Wi-Fi Hub review.
How to contact Utility Warehouse broadband
Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.
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