GMS (Kent) Ltd

I had a problem with a serious steering 'wobble' on Wednesday 1st Feb 2023. I rang the garage at 5pm that day to explain the problem. Without any hesitation I was asked to bring the car at 8am the next day Thursday 2nd Feb. to see what the problem was! They diagnosed a problem with the brake calipers ceased, worn disc and worn brake pads. When I asked for a date to rectify these problems, they said provided they could get the parts, that they would do the work that day! I was able to collect the car at 4pm that day. This was the best service I have ever received and cannot thank them enough. Brilliant service, good price, friendly staff and would certainly recommend GMS to others! RP

My car was in limp mode and I needed to get back home to Wales. I was panicking! I turned up without an appointment but my car was diagnosed straightaway. The outlook was potentially bleak but they did all they could to reassure me that it can be fixed. 24 hours later, it was and the bill was not nearly as bad as I had feared. I am confident now that whatever comes next with my VW, that I know of a garage I can trust to get me back on the road again. Thank you for everything, really appreciate the great service from all of you!

When I booked the service I needed a first appointment in the morning so that I could get back to work as soon as possible. This was no problem and a convenient date was agreed. On the day of the service I was welcomed and was able to leave the car with GMS without a problem. The service was completed within the time I was told it would take and I was able to be on my way. GMS are a friendly, professional and knowledgable company who I would be happy to recommend. Very happy with the service I received.

Couldn’t stress more of what a lovely and helpful team of people this garage are. Going above and beyond to do whatever it took to complete the work for my car. I had multiple complications with my motor and especially my Warranty company being so difficult to communicate with, but Carol and Simon went out of their way to give me the best experience and supporting me with all of it. The work was done quicker than expected and to the best of standards! Squeezing me in multiple times for checkups and just for reassurance. No job too big bothered them, and always found time to discuss everything thoroughly. They definitely care about every single one of their customers and treat you not just like a friend but more like family. I will never go anywhere else guaranteed!

What a joy it is to be able to completely trust this wonderful company. My husband and I and daughter have been using their services for some years. They have always been totally honest, efficient and great to deal with. Today I was in a distressed state as I had driven over a concrete block that I couldn't see. When I was eventually free of this obstacle the noise from under the car of something that had become loose was quite worrying to say the least. I telephone GMS as soon as they were open and was advised to come immediately. Cannot express my joy when it was looked at as soon as I arrived and within 15 minutes mended. They refused any payment as it was a very simple job. I trust and rely on this company especially since my husband has died and I am having to deal with the servicing of my car. I would recommend them without hesitation.

I had a persistent coolant leak that suddenly became more urgent on my VW Polo. I phoned Simon at GMS after another local garage could not do the work for a week, and recommended I try them. This was on a Friday, and I was booked in for the Monday. At all times Simon kept me up to date with what work needed doing, and the cost including VAT. I collected my Polo on the Monday afternoon with all work completed to the highest standard, and at a VERY fair price. I would just like to thank Simon and his team for such a professional and friendly service, and would recommend GMS to my friends and family.

How can a car 𝘯𝘰𝘸 pass an M.O.T. when a year ago the same car had urgent advisories (that were never attended to)? Answer: the previous test centre - a famous high street chain no less - were more keen to get additional business than being honest and objective. GMS came recommended and it is nice to see it was well-founded - my car was passed for M.O.T. (in the condition I brought it in) and without any contrived costs for this, that and the other being trumped up. Those phantom advisories the previous centre made up clearly never came to pass. [Obviously] I would not wish there to be issues with the car and GMS not bring them up but that they gave it a clean bill of health has made my year because I was dreading it failing and was preparing to sell it if the repairs too extensive. As it turned out though, GMS were honest, thorough and explanatory and I shall consider them in the future. p.s. This is now only my 2nd car in 30 years to pass an M.O.T. without at 𝘭𝘦𝘢𝘴𝘵 a light bulb needing replacing.

I have used GMS Kent quite a few times now and they have always been friendly, helpful and the work they carry out is always first class. They are not a garage that looks for additional work for the sake of it and their knowledge around the VW / Audi brand is extensive. I purchased my Audi on Simons recommendation of this vehicle. I cannot thank them enough for all that they have done for me. Top guys and girls!

I recently took my partners VW Tiguan 2.0 diesel sport for a full annual service and was very pleased with the knowledge and courtesy and advice of this company from my very first point of contact. Highly recommend this garage, I left there feeling very confident and with peace of mind.

Superior service. Got us out of a real pickle! Car fixed and back within 24 hours and sorted a courtesy car as well. Can’t thank you enough. Stuart