Ceiba Renewables Ltd

Our Sunpower Panels and Tesla Powerwalls were installed by CEIBA in November last year. The survey work by Duncan was thorough, detailed and professional and his recommendations on the capacity and potential performance have proved to be accurate with Spring solar generation in full sunlight consistently producing up to ninety seven percent of the five point two Kwph max panel rating. Duncan also flagged up a potential problem with our rafters for the fixing of the in-roof system, and we were able to resolve this in time before the installation. CEIBA work as a highly effective team with excellent communication and an agile approach to dealing with any issues. All the required permissions and paperwork were handled timeously by Romina. The roofers worked carefully and considerately when removing our slates and did a great job fitting the in-roof panels. Meanwhile, Romina in the office and Duncan kept in close contact and were available to answer any queries. The electricians Simon and Chris were great. Simon is clearly knowledgeable and very experienced and negotiated the location and connection of the Sunny Boy inverter in the loft and wi-fi set up etc. He also gave excellent advice regarding our EV charger and has responded fully and quickly to all post-installation technical enquiries. We chose CEIBA out of three companies and based on their Which Trusted Trader status. They thoroughly deserve this accolade for the excellent team work and service they provide.

Duncan was excellent in going through the design options for the Solar PV array and power wall, comms were great from the office as we got towards the installation date, and the installation team did an excellent job. Can't think of how they could have done any better - solid 5/5

Ceiba previously installed solar panels for our small business and more recently installed two tesla power walls. The whole team (Duncan, Farisa, Romina, Simon and Chris) have been a pleasure to work with - keeping in touch, explaining things clearly, and carrying out the work as scheduled. The team were helpful in accommodating grant/loan funding timescales and requirements. When our solar panel array was damaged by lightning, Duncan helped us get the system repaired and provided supporting information to enable a successful insurance claim. It is refreshing to work with people who are led by sound ethics, enthusiastic, clearly enjoy their work and support one another. We look forward to working with Ceiba again in the future.

Excellent work from these guys. Worked late into the evening to get the work completed on time. They were so good at explaining the setup, worked well and were very helpful to other tradesmen on site. Very very neat installation. They kept disruption to a minimum and explained the process at each stage. Very knowledgeable and clearly love doing a great job and making the customer happy.

We had a Tesla Powerwall and Solar Panels fitted by Ceiba Renewables. They did all the prep work with SSE etc and then booked in for 2 days to complete the installation. Simon and Chris were excellent - great job and very tidy (hoovered up after themselves) so we are very pleased with the job. Got a comprehensive explanation on how everything worked from Simon. The guys Chris & Peter who did the solar panels installation were very good as well. Would highly recommend Ceiba Renewables for your installation.

Ceiba provided an effective and comprehensive service. Excellent communication throughout the process, keeping us informed. The office staff assisted in dealing with an issue with our energy supplier. The electrician also gave us important on-site advice about the installation of an electric vehicle charger which has saved us a great deal of problems. He also liaised with the EV charger installer. A couple of minor issues with clearing up. Insulation in the loft was not properly laid back. I had to supply replacement tiles for those broken in the course of installation. Luckily I had these, but the broken tiles were not disposed of, but left lying in a border. Apart from those very minor points, this was an excellent service. The team had to work against the weather coming in, and completed ahead of schedule.

The team from ceiba did all that was promised. They were very punctual, neat and hard working. The two teams, electrical and roof panel installation coordinated seamlessly and it was clear that they were highly experienced in this field. At and during the installation all the components fully explained to me and they ensured I fully understood how the system functioned and where all the isolation points were located and how to reset the Tesla battery if ever required. The control app was set up and explained in detail to me. Everything was left neat and tidy before departure. I highly recommend this firm if you are considering a solar and battery installation for your property.

I want to ensure that the Ceiba Renewables team are appropriately recognised for their excellent service delivery. From Duncan’s initial visit, Farisa and Romina’s pre-install support through to the expert installation, our experience was a credit to them all. Chris and Peter did a fantastic job in installing the 15 panels on our roof in less than ideal weather conditions (cold and windy), with the end product looking great - the upper and lower rows are exactly aligned. Then Chris Black and Simon Young completed the installation with the internal electrical hook-up and commissioning. I cant fault the work they did, it was high quality, tidy and of a very high standard. In fact, Simon highlighted and corrected some poor quality work done by the electrician who installed our car charger, which we were indebted to him for as it could have created issues for us later on. First thing the morning after installation, Chris sent through the link to the online dashboard and we now have full visibility of our solar generation. Every member of the team was approachable, friendly, helpful, polite and clearly knew their subject well. All-in-all, I wouldn’t hesitate to recommend Ceiba Renewables to anyone considering a solar PV installation. You can be assured of excellent end-to-end service from them. So much so that we have already told them they’ll be installing our storage battery system next year.

From the moment I contacted Duncan to discuss the project to the moment the system was handed over the process was conducted in a very professional way. My wife and I are delighted with the standard of work. The team were friendly and courteous at all times, even to the point of helping an elderly neighbour who fell outside his house. The scaffolding was taken down as soon as the job was completed, having been put up the day the job started. This was in stark contrast to an installation in my last house where it took 3 weeks before the scaffolding was removed. The only glitch was when the team were about to put up the first panel only to find that they had the wrong fittings. This was the fault of ceiba’s suppliers and was quickly remedied. Duncan called me a few days after the job had been completed to check all was well and the paperwork arrived a few days after that. A great firm to deal with And I can thoroughly recommend them.

Very efficient handling of my problem at all points of contact. Repair carried out at time stated and competed satisfactorily.