Direct Heating Installations Ltd

When let down by another supplier, from 1st contact to completion, DHI managed to install a new system in just 3-4 days. Whilst other businesses are busy apologising for second-rate service, their installation team was professional and hardworking and delivered on their promise.

Very efficient work and engineers. We were pleased with speed and compliance with all they were required to do.

Matt and the team have always served me well. With a recent leak from the hot water cylinder, Matt's team answered my call in good time. He came and inspected as he said he would and gave me a sensible quote. The team have always arrived when they said they would. They are tidy, pleasant and professional. Thank you.

Did exactly as promised. The workers were on time every day and left when they said they would. The property was kept clean and tidy, and the job was completed in 3 days as promised. Very happy with the workmanship, and the staff involved were a pleasure to deal with. Very competitively priced and I would highly recommend this company.

Needed a repair a radiator valve which failed and meant I had no central heating, having had to drain the system to stop the leak. I've not used Direct Heating Installations (DHI) before so was entirely relying on online reviews to find someone. I found 2 that looked encouraging - the first one couldn't do anything for 2 weeks which was disappointing considering I had no central heating or hot water in part of the house. I tried the other, which was DHI. I spoke to Matt and within a few minutes I had an appointment that he had managed to fit in for the next day. He asked for pictures to ensure the engineer had the right parts & said the engineer would call before arriving. Next day, call came from Jake who arrived shortly afterwards. He was polite, friendly and professional and having checked with me about Covid matters got on with the job. He did a thorough job, replacing valves, refilling the system and ensuring the central heating was functioning properly, leaving everything neat and tidy. The cost was in line with the other company I had contacted and for what was effectively treated as an emergency repair I am very happy with the outcome. I had a couple of small queries the next day, and Jake called me back and asked me to monitor things and keep him informed, but he was more than happy to come back if anything needed further minor adjustment. Things are settling in so I don't think anything more is needed but great to know DHI really cares the customer is happy.

The team from Direct Heating did a great job. It involved a new gas supply line direct from the meter and through a cramped loft space. All carried out in good humour and the installation has been professional and of a very high standard. All checks made in detail after the installation by their own engineers. Have no hesitation in recommending them as other intallers baulked at the dificult job.

Response was prompt and the work was carried out professionally and efficiently on the agreed dates including follow up call to check heating system was working to satisfactorily.

They went above beyond to ensure the pipework & electric spur could be neatly hidden to side of the new boiler . They were very friendly & efficient .All done within a day .Great job . Would recommend their services.

A new boiler installation along with three replacement radiators. Arrived on time and answered any questions I had. Patient with any queries I had and kept me informed of progress at all stages of the work. Happy to recommend.

This company was recommended to me by the building contractor doing an extension to my house. They came and advised me on the boiler and ancillary equipment I should get and they gave me a price for doing the work. They came on the agreed date and did the installation and removed the old equipment. Their work was very neat and tidy and they cleared any mess as they went along. They commissioned the new system and showed me how to operate the controls. They were pleasant to have around the house and they were courteous to neighbours. I can certainly recommend them for their friendly and professional approach and their quality work.