Endorsed by Which?

Easystep Stairlifts Ltd

5.0

109 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

NOVEMBER 2022
JUNE 2021

About

We are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
109 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fitting a Stairlift
Customer Service
Quality
Value
A big thank you to Easy Step Stairlifts who have given my 90 years old mom a new lease on life. After recovering from a broken hip and being confined to the living room she is now able to carry on as before. Made possible by the brilliant staff at Easy Step. From Sally who tells you everything you need to know, with no hard sell. To Luke who came out to do the survey and explained everything. Finally to Mark who did the installation and demonstrations with great patience and knowledge, giving excellent advice on its use. The cost of installation and rental made it a very affordable product, it’s also a high quality product in itself. So simple to operate, Jean was shown just once and mastered the simple controls. The two remotes provided makes it invaluable as it can be called either up or down for a second person to use. We gladly recommend you to anyone who needs a stairlift . Thanks to everyone from the grateful family of Jean.
Customer in Telford and Wrekin Posted on 06/06/2023 , work completed 31/05/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 08/06/2023)
Good Morning, Thank you for your great review. We really do appreciate your lovely comments. Its so nice to hear what a difference the stairlift has made to your Mum. We work as a team and do enjoy what we do. Thank you again from all of us at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
Stairlift fitted and service was outstanding from the start to finish. Mark fitted the stairlift and was a great job. Better service and much cheaper than other companies. Excellent service all round, I recommend this company.
Customer in Greater London Posted on 27/04/2023 , work completed 04/03/2023
The trader replied (on 02/05/2023)
Good afternoon Hi I will pass on your kind comments to Mark. Thank you for your positive remarks. Its great to hear that your opinion of our service is "Excellent". From Sally at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
Needed a stair lift urgently so a relative could come home from hospital Easystep fitted the lift very quickly. The fitting took just over 2 hours. The fitter was very professional and friendly. He demonstrated how to use the lift. The house was left clean and tidy. I would highly recommend Easystep.
Customer in Leicestershire Posted on 27/04/2023 , work completed 21/04/2023
The trader replied (on 02/05/2023)
Good Afternoon. Thank you for taking the time to leave your review. We do appreciate your 5 stars. I hope the stairlift was a help, and that you are enjoying the time together as a family. Kindest Regards from Sally at Easystep Stairlifts
Stairlift fitted in less than a week
Customer Service
Quality
Value
I contacted Sally to enquire about prices, and I was sent all the details, two hours after the survey I was given the date for fitting 13/03/23 at 10am. They arrived at the time stated and was very pleasant, explained it all to us then fitted it. We had a trial run and we were both happy. All in all the whole experience was very good, could not fault it. Thank you Sally.
Customer in Leicestershire Posted on 19/03/2023 , work completed 13/03/2023
The trader replied (on 28/03/2023)
Hello. Good afternoon. Thank you for this great review. I'm really pleased to hear that you found our service friendly and easy to use. It's nice to know that you are happy with your stairlift. Best Wishes and Kind Regards Sally at Easystep Stairlifts Ltd
Lifting experience
Customer Service
Quality
Value
We had short term and maybe possibly long term need for Stairlift. Easystep Stairlifts we’re able to provide a deal that matched our need an open ended rental , a prompt installation in three days , a price that was competitive and an installer, Mark was professional in his explanation of the lift function and the service agreement . I would highly recommend this company for their prompt and efficient service .
Customer in Greater London Posted on 15/03/2023 , work completed 15/03/2023
The trader replied (on 17/03/2023)
Hello Thank you for your kind words and lovely 5 stars. We do appreciate you taking the time to post this and to tell people about our great service. Wishing you all the best from Sally at Easystep Stairlifts Ltd
Stairlift installation.
Customer Service
Quality
Value
Very quick, efficient and friendly service. Spoke with Sally on 15.02.23 when she explained all options and costs. Visit from Luke to measure up on 21.02.23, as requested (arrived on time). Spoke again with Sally a couple of hours later after receiving the quote by email. Arranged for installation on 27.02.23. Installed by Will (who again arrived on time) very efficiently in less than 90 minutes including full explanation and demonstration. All aftercare services fully explained. Guarantee and User Instructions provided. Cost very reasonable, especially compared with the more well known companies. Also only about 5 miles away. Very impressed with both staff and service. Would highly recommend this company.
Customer in Leicestershire Posted on 10/03/2023 , work completed 27/02/2023
The trader replied (on 13/03/2023)
Good Morning. Hi. Thank you for taking the time to post this review. We are delighted to hear that you found us user friendly from start to finish. I will pass on your comments to the Engineers.Thank you again from Sally at Easystep Stairlifts Ltd
Excellent
Customer Service
Quality
Value
Got the information from Age UK, they called us straight back, explained when they would install and how they would fit it. Installed within 2 or 3 hours and very satisfied.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 26/02/2023
The trader replied (on 03/03/2023)
Good Morning. Thank you for your kind words. We do appreciate you taking the time to post this review. It's great to hear how you found our service. From all of us at Easystep Stairlifts Ltd
Fantastic product and service
Customer Service
Quality
Value
I required at short notice stairlift rental in order for a family member to be discharged from hospital. From the outset Easystep stairlifts proved to be straightforward and 100 percent reliable, taking time to describe the product and fitting. The online fitting survey was easy to use. There were no hidden T's and C's. The description of the product and hire terms were accurate, clearly set out and easily understood. The company went out of their way to accommodate my schedule, I enquired on Friday afternoon, the stairlift was fitted by noon the following Tuesday. The fitter (Mark) was excellent, worked swiftly, neatly, and took care ensuring I was confident operating the stairlift before he departed. Fitting, and ongoing hire, represent excellent value for money, customer service is exemplary. The stairlift is going to offer independence and quality of life to both its user and the family as a whole.
Which? Trusted Traders Consumer Posted on 16/02/2023 , work completed 14/02/2023
The trader replied (on 16/02/2023)
Good afternoon. Hi. Thank you for this great review. We are delighted that you found our procedures clear and easy to use. Mark will be pleased to hear that his installation went well. We hope that you enjoy using the lift. From all of us at Easystep Stairlifts Ltd
Professional, friendly service and competitively priced
Customer Service
Quality
Value
The level of help and support we received re-install of my daughter-in-law’s stair lift was excellent. The quotes were emailed to us, queries were answered over the phone, the fitter was booked to install within days and he made sure we knew how to use the lift before leaving. No pressure sales, just helpful advice plus competitively priced. Excellent.
Customer in Warwickshire Posted on 14/02/2023 , work completed 16/01/2023
Excellent service
Customer Service
Quality
Value
The stairlift was installed without too much delay and without any fuss. We were impressed by the engineer who very carefully instructed in the use of the chairlift.
Customer in Derby Posted on 19/01/2023 , work completed 16/01/2023
The trader replied (on 23/01/2023)
Hello. Thank you for your great 5 Start Review. It is much appreciated. I will pass on your comments to the Engineer. Kindest Regards from all of us at Easystep Stairlifts Ltd.