Griffin Plumbing & Heating Engineers

From the first phone call, Tom gave me confidence we were getting quality professional service. When Dad's boiler packed in during the recent cold spell (Dad is 85) Tom made time to call round the same day to test and try a quick fix, and gave us an open and honest assessment of options for repair or replacement. Choosing to replace the old boiler as the best option, Tom was able to schedule for the next working day. He stuck to the quote, the work was completed in a day, no hidden extras and it's a quality installation with 10-year guarantee. Friendliness may not be the top of the list when looking for a heating engineer, but leaving a warm feeling that Dad was treated respectfully as well as him having a warm house was certainly a bonus.

We had contacted Worcester for their yearly servicing but we were told that due to the pandemic the company would not be able to send an engineer unless the boiler is within warranty but asked us to contact the local Worcester engineer and provided us with a link. The first on the list was Griffin plumbing. I contacted the company on 13th January and we were given a date for the 5th of February at 4 pm. I was told rightly, due to the ongoing pandemic and lockdown he would not be able to attend any earlier. I texted them few days before to remind them of the pre-scheduled appointment for boiler servicing. I did not receive a reply so thought someone will attend. Unfortunately no one attended and no message was conveyed that they would not be able to attend.

An exceptional service from first contact to finished job. Professional but friendly; sound advice, very prompt service, installed replacement boiler in half a day, with no mess. What more could you want? Our lodge is warm, boiler beautifully quiet, and I've even cracked the fiendish programmer... Only problem is that our home is 100 miles south of here, but Tom would even consider coming down to install another boiler there, providing he isn't too busy - which, given the quality of service is hardly surprising! Don't hesitate - ask for Tom Griffin.

I had the pleasure of finding Tom online, we had numerous quotations from other tradesman and all were roughly the same. Being that people are now watching their pennies, we decided to see if anyone could give us a better quote. The quote Tom gave us was great and wondered if because of the lower quotation, that the workmanship wouldn't be up to the standard the others gave. Right off the bat, he came across very very pleasant, professional and you could tell he knew his stuff. He advised us accordingly and we booked him in. Nothing was too much trouble, he gave a demonstration of the boiler and how the system worked, also said that if we had any problems to contact him at any time and if he wasn't available, he would contact us back. Needless to say, we have used Tom on more than one occasion and cannot stress enough how genuine and nice his manner is but also the workmanship he does. If you need a one stop shop for your plumbing needs, you don't need to look further than Tom (Griffin Plumbing). I would advise booking him in advance as others are getting to know how good of a job he does and he seems to be constantly busy, which can only be a great sign. Thank you again and no doubt will be in touch in the future

From the moment I met the trader he immediately came across as a friendly honest gentleman. I have used the services a number of times now, from fitting a new boiler through fitting new radiators, a new shower and even a new kitchen. I have been most impressed with all his work, his attitude and his reliability. Nothing has been to much trouble and all work has been carried out to the highest standards. I cannot recommend him enough.

I am so relieved that I found this firm to install a new boiler after my very old one died just before Christmas . Tom and Sam are friendly, approachable and efficient. They worked amazingly hard to complete the job in one day which included removing the old water tank from the loft and fitting new pipes under the floorboards. I have absolutely no hesitation in recommending this company .

Tom and his apprentice fitted our boiler in which I would highly recommend them! They are very trustworthy and helpful, I am so pleased with their work and the time it took them to finish the job. Thank you very much

Tom and his team completely refurbished 4 bathrooms for us in our self catering cottage. He was helpful from the start, advising on the design and following through to a very high standard. As we were not on site for most of the work, we relied on Tom to oversee all of the work required and ensuring that it was completed to the agreed timescales. We cannot recommend him enough.