Headway Doors and Windows Ltd

Dear Lydia Thank you for your comment regarding our excellent quality of products, we are however disappointed to hear you found our customer service not up to par. Our installer however did arrive at your property on the date arranged/agreed and installed 3 windows, being part of your installation, the doors unfortunately had to be installed the following day as our installer 5 days previously had undergone a minor operation and although it was assumed by our management he would be back to work fit and ready; on the morning of your installation he notified our office that he felt the doors could be an issue for him lifting, we therefore offered assistance on site to help but due to some pain he was suffering throughout the morning it was decided we had no choice or alternative option but for him to return the following morning to complete the installation, which he duly did. An apology for this unforeseen issue was made to a Mr Arnold who was on site at the time but we apologize a verbal apology was not also given to yourself on the day, we did however try to explain these circumstances to yourself during a telephone conversation and I hope you have received our email sent to you on the 25th October explaining the issue with our installer and an official apology from Headway for any inconvenience this may have caused you. Regards Mrs Victoria Marks.