Insomnia IT Systems

I have used the services of Mark at Insomnia IT Systems for well over 12 years and during this time he has serviced our computers and built my son 2 gaming computers. He is very knowledgeable, helpful, patient and professional. Whenever we have required his service he has been prompt and extremely efficient. I would highly recommend him.

I had started to experience increasing problems with my desktop computer, worryingly they seemed to be getting worse. A web search lead me to Mark, who happily lives only a short distance away. The first response to my contact was prompt and we arranged a meeting at my house. There is, of course, a huge gap regarding knowledge between an expert like Mark, and an enthusiastic but basic user such as myself. However, Mark was able to patiently and professionally explain the problem and what solutions might be available. I would not hesitate to use or recommend Mark for advice on computers.

I'm not the worlds best with IT and spotted Marks sign written van whilst driving. He came to my home to look at the problems I was having with my laptop, he was punctual and very polite. Mark patiently explained the problem in a way I could understand and showed me what was wrong. He carried out a temporary fix and explained I would soon need a new laptop. Although he could supply a new one he explained to me what I should look for and at my request sent me a quote for him to supply one. The price and specification he quoted was very good compared with high street retailers and so I bought one from him - so glad I did. He delivered the new one and swapped all my information off the old one so I was ready to go as well as explaining the aftercare service I would receive. I would have no hesitation in recommending Mark as he is professional, honest, friendly and obviously very competent at what he does - simply brilliant service.

Mark solves all my problems - always ready to help in any way. Wouldn't know what to do without him!

This is not the first time I have used this service. Mark is extremely knowledgeable having been in this business for many years. He was prompt and fast and able to resolve the issues I had with my Computer. He was very helpful by explaining in lay man terms just what the problem was and how he had solved it. He charged a very fair price and I would not hesitate in recommending to anyone who has issues with their computer.

Mark custom built our tower to our requirements, installed it and services it annually. We feel his fees are good value for money. We find Mark to be very professional, knowledgeable, friendly and very helpful with anything IT related. It is always a pleasure to have Mark visit us and we look forward to his annual service visits. We highly recommend his services.

Mark custom built a new computer for me to meet my specific needs. He installed it and transferred all my files and software and solved a number of follow up issues for me. Mark was a real pleasure to deal with. He stuck to his original quotation which was extremely good value and there were no follow up charges. I cannot recommend him highly enough.

My old desk top PC was on it's last legs had just about run out of memory. Looking for some one to trust to get me back working is a challenge at times. Thankfully after reading reviews chose Mark. He was punctual, friendly, knowledgeable and very easy to talk to. We agreed a way forward and he built me a new PC to my requirements. Delivered it on time transferred the data from my dead computer to the new one in my home. I have a very old Microsoft window program which I still use but is no longer supported by Microsoft. He managed to load it for me and I'm now working with Windows 11. Brilliant !!! The cost was very competitive and I have exactly what I need. Great -- many thanks very happy

Excellent 5 star service and his skill and diagnostics was first class! we had condemned the desktop but he fixed it for a very reasonable price and at least one third of the cost of a replacement. We are so impressed we have signed up for his tech support and can sleep at night knowing he is a phone call away from helping us and responds within the hour to help!

Very reliable, comes when he said and on time. Talks through what is needed and explains why and answers any questions, helped me with a VAT problem. I would definitely recommend Mark to anybody.