KindWater Water Softeners

Andrew from Kindwater fitted our water softener. He did a very professional job and was very neat and friendly. Gave some great advice. The whole sales process was not pushy which was appreciated.

We bought a house in 2020 with a Kinetico water softener installed. The softener stopped working last week. It had a Kindwater label stuck on it. After a little checking on the interweb I decided to call them. They offered an engineer's visit two days later with a clear explanation of the charges. Two days later Phil arrived, a little early. So rare! He recognised the unit having commissioned it in 2016. This was good news as the parts warranty lasts 10 years. He removed it, took it apart for a complete inspection and diagnosed the problem. Some worn, mangled gears. He explained everything as he did it. And then cleaned up thoroughly. Marvellous. I have a note in my calendar to book the next service in five years!

We had trouble with our water softener and called KindWater to see if they could fix it. They sent their engineer Phil aroundthe next day. The diagnosis was that the resin needed changing, but we opted to replace the water softener with a new one with a five year guarantee as ours was getting on a bit anyway. An appointment was arranged for the new one to be fitted the following week. Phil came back and did an excellent job of fitting the new one and disposing of our old one AND he resituated our drinking water filter to a better position while he was at it, bonus! We cannot recommend this company, especially Phil, too much. We will be recommending KindWater to anyone we know that are considering getting a water softener fitted. Thank you KindWater.

Jamie assessed the condition of the old softener which was not operating correctly, quickly identified it was end of life and need a new Kinetico install. Jamie, explained the options, provided a quote on the spot and agreed to do the install at the same visit. Very efficient and pleased with the works.

Jamie arrived on time, he was clear on what he was here for. Got on with the job keeping me informed on what he was doing. Quickly completed the job and gave me a clear set of instructions on the working of the new softener. Highly recommended.

Jamie installed both systems for us and was most efficient and friendly. Very good at explaining how things worked! The follow-up service is excellent.

I must say I always wanted a water softener. I called them and was offered an appointment with an engineer at a convenient time for me by a very nice lady(human being, not robot) . The engineer came and answered all my questions, quickly assessed the job required and gave me a quote. Called the office to arrange the day for the installation. Installation went very smooth, no surprises, everything went as planned. Jamie,is an excellent professional engineer with great communication skills. It's been 3 weeks since the installation and I must say that I am so happy with the change. The water quality is remarkable, my skin doesn't feel dry anymore,my daughters eczema has improved visibly . I guess the best part is I don't have to use handcream everytime after I wash my hands..which is about 20 times at least/day. From what I noticed so far I would be using a bag of salt blocks/month ,but that is subjective to every household. Overall,I am very happy I chose this company for the water softener: office services outstanding everytime I called and Jamie,the engineer I got assigned, was very knowledgeable(offered a very elegant replumbing solution to the maze of pipes I had under the sink),tidy and efficient,very honest and trustworthy. Highly recommended!

I knew that Kindwater.co.uk. wasn't the cheapest supplier around but excellent Feedback from neighbours led me to obtain a quote from them. Right from the first visit by their technical salesman, I had a good feeling about the company. He wasn't at all pushy, explained the products well and was able to answer all of my technical questions to my complete satisfaction - and I'm a very experienced aerospace engineer so I was asking some very detailed questions! Come installation day, the installer, Jamie, turned up on time; seemed to be doing a very thorough job; and provided an excellent briefing on the product before he departed. I've now had the water softener for 3 months and couldn't be happier with it. It works as advertised with very low salt consumption and excellent water quality.

KindWater installed a new water softener this January having maintained my old unit (which was 17 years old). They have always provided professional and reliable service. I also use them for my salt block supply - competitive prices and reliable delivery.

Very efficient response to my enquiry; speedy appointment to service a 5 year old water softener; polite and informative engineer; highly proficient and efficient. One satisfied customer.