KindWater Water Softeners

Kind Water Ltd was a pleasure to deal with from the first phone call to the final installation of a water softener. The engineer was polite, friendly and good at solving problems. He also explained the differences between various water softeners which helped us to choose one.

We had a very helpful and pleasant visit from Jamie who almost immediately noticed that a key valve had shut off the soft water supply. He spent a lot of time educating us about how to use and look after our water softener in a very pleasant way. Because the water softener did not need a full service, he made a welcome and helpful reduction in the price.

My sister had used Kind Water and recommended them to me as I had recently moved into the area and had left a house with a water softener. The whole process was very easy from the first contact. An appointment was made and the engineer visited at the allocated time and provided a cost estimate there and then and a future fixing date was agreed. The engineer arrived on time and did a very clean professional job. I had to obtain a different tap but this again was sourced through Kind Water and they were helpful and competitively priced. It is really easy to put in the new salt blocks and I am once again enjoying softened water in an area that has a particularly hard water rating.

Plenty of informative discussion about best replacement for a very old and non functioning unit. Was happy with the advice given and general professionalism of all those I dealt with. Installation carried out in a reasonable time frame and I was satisfied in all respects. Unit works very well but hoses through salt at a heck of a rate.

We had originally booked a service for our 20 plus years old water softener but when we compared the quote to buying a new one it was a no brainer. A new appointment was made and the engineer turned up on time and completed the installation efficiently and with great attention to detail (including having to go up into our embarrassingly untidy loft which necessitated moving several boxes to get to the tank). He did all this with good humour and was very polite and left everything nice and tidy. As my wife and I are elderly, another advantage of the new water softener is that we don't have to lug bags of salt around and then shovel into the container. The blocks of salt are so much easier to use it is so much better. Definitely recommended.

We'd had a new kitchen fitted, and our existing water softener hadn't been connected properly. The engineer came, didn't make any criticism of the previous fitter's plumbing work, and just got on with the job. He made no mess, was extremely cheerful, and the price was as quoted - not pricey, as I thought it might have been. Would recommend

Kindwater has just installed a new water softener and removed my old softener. The job was done very efficiently and with the minimum of fuss and the engineer answered all the questions I had for him and he was very easy to talk to and very clear with his answers. Fortunately, most of the existing pipework was reused so that helped with the installation. The new system uses block salt which is so much easier to handle than the salt tabs I was using before. Communication with the company was first class and the staff were very easy to talk to. A company to be recommended in my book. Thank you.

Kindwater fitted a softener and Quooker tap in our new property and did an excellent job. They were responsive to emails ahead of the installation and the engineer did the job quickly and neatly. When we did need a call back they responded immediately. The pricing was exactly as advertised.

We were quoted £88 over the phone for servicing our monarch water softener, so agreed to the price, the service engineer turned up on time and he informed my wife that there was an £88 call out charge? He started working on the water softener and found a problem with one of the parts...the yellow solenoid valve had to be replaced which would cost an extra £82.90, now if a part needs replacing then that's fine but over charging for parts isn't! He was only here for the alloted hour. So I'm not really sure if I could trust kind water again as I think that they are probably bumping up parts prices to boost their profits at our expense.

From initial phone inquiry through to installation, Kind Water’s service was impeccable! Ended up installing the Kinetico Premier Compact and could not be more pleased. The unit fits nicely under the sink and adding the block salt is quick and easy. After installation, Kind Water’s engineer took the time to explain how the unit worked and answered all of our questions. He easily could’ve just handed us the pamphlet and said he had to go to his next appointment. We felt supported and most importantly, that Kind Water actually cared about us as customers. If you’ve been debating a water softener, I highly recommend working with Kind Water and getting a Kinetico unit. You won’t be disappointed and you’ll kick yourself for waiting so long!