Lucas Plumbing & Heating Ltd

Jake was great. He worked out the issue very quickly and also noticed a secondary issue which was driving me nuts at the same time. We ended up simplifying things a lot with our underfloor heating control unit and also installing another valve to stop the underfloor heating activating the radiators too (secondary issue). All in all very happy with diagnosis and the remedial actions. We did have a small blip where the replacement unit was faulty, but this was resolved very quickly too. I would highly recommend Jake and the team at Lucas Plumbing & Heating.

James serviced boiler this morning . Arrived early and was polite throughout visit . Left reassuring me boiler in good working order . Very happy with Lucas plumbing efficient and reliable company

We do not have the competency to comment on the quality of the workmanship only time will inform us on this element. However the representative was at pains to ensure we knew he was behind schedule and unfortunately left the front grill off the fire nor clean marks he probably accidentally made on the landing and stairway walls. Furthermore he promised to look at radiators which varied in heat but that was forgotten. He did return to a fix the grill and left hurriedly with head bowed. He was apparently still behind schedule. We cannot doubt his competency or workmanship but the company would benefit if they introduce some form of training in customer care and awareness. Regretfully common courtesy and politeness was not evident

I have used Lucas Plumbing many times for a variety of jobs including gas boiler repairs and servicing, tap replacement, toilet flush repairs, and radiator replacement. They give clear estimates and do a first class job. They work tidily and their engineers are polite, friendly, experienced and knowledgeable. Highly recommend them. Willing to pay that little bit extra for quality and reliability.

Used this company for the first time to do a service on an outside oil boiler. Found them following detailed search and investigation of reviews. Very impressed. Very good communication and clear pricing. Work was done on time with a full report and breakdown of costs. The engineer - Jake - was very professional and a very nice chap. Will certainly use again and I strongly recommend this company. 👍🏻

We had recently moved to an oil fired property and had no idea where to begin. Jake was incredibly helpful, transparent about costs and friendly to boot - answering all of our (many!) questions! Really grateful to him for getting our heating back up and running before the winter months. Would highly recommend him and the team.

I have used Lucas Heating for boiler purchase, installation and service for several years and always found them to be excellent.

James came to service our boiler today and I would just like to say what a lovely young man he is, so polite and nothing too much trouble. We have used your company for many years and have always been very happy with your engineers and quality of work and will continue to us Lucas Plumbing.

Prompt and efficient - really excellent service to replace a part that no other company even bothered to come back to me about. Thank you.

They replaced my ancient boiler, checked all the radiators, replaced some broken radiator thermostats, drained the system as expected and treated with Fernox. Coincidentally I had received a very high bill from Thames Water but couldn’t find evidence of a leak. I’d mentioned this to Jake and he went out of his way to find the problem. An overflow from a small tank in the roof had been positioned above a gutter so could not be seen from the ground. Scott came to deal with this and replaced ballcocks/valves . While later draining the system he detected a serious problem in the hot water tank which was still affecting the overflow, so I needed a new tank. He explained this really well. He changed the tank next day. Because of the extra work they came on one more day to finish off and obviously had to add the tank to the budget, but everything was done very quickly and efficiently. Total respect for my property and no scuffs even when getting the old tank down a narrow staircase. No dust left. No pauses and it was a pleasure to have Scott working in the house. Said If I need explanations they will pop in. Arguably ten stars not five! Arguably ten out of five all round.