New Look Carpet Care Limited

Friendly and efficient from the first inquiry call to completion. Carpets are thoroughly cleaned and look like new. Sofa and chairs were given a new lease of life. Would definitely recommend.

We had chairs sofa and carpet cleaned in the sitting room. A personal visit was made to look at the job and give a quote. We had had to change the date of our initial appointment due to family circumstances which was done with no fuss. Darren arrived on time as arranged by the confirmation phone call from New Look. He handled all our furniture with respect and did a magnificent job. By using industrial fans while he was in the house and propping cushions against radiators he was able to get everything fairly dry before he left and we could sit on the chairs by the evening which was excellent for a damp November day. We could not move the TV easily but Darren pulled it out sufficiently to clean behind. He used a van mounted washer for most of the work which was superb. He left the hall he had come through hoovered beautifully too. He checked that every thing ewas as we wanted before he left and explained what he was doing throughout. We will certainly use this company again.

We were given clear pre-job options. We received a reminder shortly before the start date. Work was started on time on the agreed date. This is clearly a highly professional firm with an impressive array of equipment, very different from other firms we have used. The work was carried out efficiently with a minimum disruption. The final result was above our expectations. We had been warned that some specially dirty areas (a cream carpet near an open coal fire) may not get completely clean. In fact, the result they have achieved is remarkable. At the end we were given useful advice on carpet care. We are totally pleased with all aspects of the work and not hesitate to recommend New Look CarpetCare to friends and family.

Today Darren from New Look Carpet Care Ltd visited and cleaned our hall and stairway carpet. Prior to this a company rep had visited us to review the works and gave us advice on the job. He said that the stain we had may not be able to be fully removed as it was from a glue adhesive used on a membrane designed to protect carpets during construction works. He said this had caused issues on other jobs and did not think the protection membrane should be used for this reason. He gave us the opportunity to have a sample doing prior to deciding if we should go ahead. The cost for the sample works was expensive in relation to the job itself and it made more sense to do the works in full and hope it would work. The gentleman who did the works was polite and efficient and took covid protection measures and provided protection to other surfaces not being cleaned. He did a thoroughly proffesional job and it looks like the stain has been fully removed. The only thing I could say that is not favourable is that it did seem expensive if we had decided to do a trial patch first. However I fully understand the reason for that and glad we decided to do the job and fortuntely the stain was able to be removed. Yes I would recommend this company to clean your carpets. They are able to advise you beforehand of ther pro's and cons and allow you to decide whats best to do and - if you go ahead - on arrival they do a great job. Thankyou again Darren.

New Look cleaned all our carpets and did a really fantastic job. Very professional service. Took great care with our furniture. Carpets looked amazing and have been given a new lease of life for several years. Strongly recommended

This company has a passion for what it does and achieves great results. I can recommend thoroughly. They are dedicated, diligent and professional.

This is the second time we have used this company and I have to say, they don’t disappoint one bit. My carpets are looking like new again and Darren is a pleasure to have around. He’s a very friendly guy whilst keeping things very professional, arriving on time and working non stop to the end. Can’t recommend this company enough.

Darren did a first-class job with great attention to detail to produce a superb result. We are quite amazed that he got the carpets to look as good as they do. Great job, thank you.

Darren arrived on time ( after sitting down the road as he was early). He explained what he was going to do- he said the whole thing ( basically most of the downstairs and stairs/landing) would take most of the morning and true enough he finished at about 12 noon. The carpet clean was excellent-he did point out a couple of areas where there had been stubborn stains and said to wait a couple of days to see if they did reappear and if so he would come back-they didn’t but good to know you have some after care service. We’ve used New Look before and have always been delighted with the service and the way they have gone about the job.