Endorsed by Which?

Only Lifts Ltd

5.0

11 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

At Only Lifts, we understand and recognise that people require lifts for a variety of reasons. That is why we have a large product range to meet the needs and circumstances of our customers. We also like to ensure that getting a stair lift or home lift is an easy and enjoyable process.

Our customers are at the heart of everything we do. We understand that staying in the comfort of your own home, near family and friends is always going to be more desirable than an institution.

As a member of the British Healthcare Trades Association, we are bound by the Trading Standards code of practice.

Please call us to discuss your stair lifts needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Wheelchairs
    • Home adaptations
    • Stairlift Engineers
  • Specialised building trade contractors

  • More Services

    • home lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
11 reviews
Customer Service
5.0
Quality
4.9
Value
5.0
Sort by
Removed/purchased stairlift
Customer Service
Quality
Value
Excellent service. Stairlift was removed on time and with minimal damage to stair carpet. Was satisfied that I received a fair price. Joanna in the office was a pleasure to deal with.
Customer in Suffolk Posted on 25/03/2024 , work completed 18/03/2024
A*** recommend
Customer Service
Quality
Value
Only Lifts installed a new stairlift for my mother when hers failed. They were quick, friendly and efficient. I would 100% recommend Only Lifts.
Customer in East Sussex Posted on 16/03/2023 , work completed 09/03/2023
LIFT INSTALLATION WITHIN A PRIVATE HOUSE
Customer Service
Quality
Value
Very reliable people of integrity with whom to deal. All work carried out as per schedule and budget. Most helpful. Splendid service after installation. A part that proved to be prematurely defunct was instantly replaced under the terms of the warranty. We do not hesitate to recommend this company to others. Peter and Philippa. Capel-le-Ferne, Kent.
Customer in Kent Posted on 08/11/2021 , work completed 10/04/2020
The trader replied (on 26/11/2021)
Thank you for taking the time to post a review. Warranties are rarely tested as the quality of our lifts is very high, that said anything electrical or mechanical or especially as complex as a lift may on occasion need attention. That is what the warranty is all about. Something you hope never to use but re-assuring to know it works when dealing with Only Lifts.
Excellent service
Customer Service
Quality
Value
Our stairlift was installed within two days and although only used for two weeks was invaluable. When it was no longer required it was removed on the day I called. Thank you Gary for your excellent product and service.
Customer in East Sussex Posted on 19/07/2020 , work completed 26/06/2020
Excellent service
Customer Service
Quality
Value
Gary first supplied and then installed a stair lift for my parents 2 years ago, he has since replaced the batteries ( through lack of use!) and made sure that the lift is in good working order. On both occasions that I've contacted him he has been extremely helpful. Thankyou Gary and Val for excellent service! Tim
Customer in East Sussex Posted on 30/05/2020 , work completed 29/05/2020
Installed New Stair-lift. Wonderful Company. Highly Recommended.
Customer Service
Quality
Value
I am extremely pleased with the stair-lift I bought from Only Lifts. The owner of the company, Gary Tidman, came to my house and spent over two hours going through the various options. He was very knowledgeable, courteous and approachable. It was very helpful that he brought an example of the seat and rail, so that I could see it in situ. At no point did he push for a sale. He listened to my requirements and gave the necessary information, so I was confidently able to make a fully informed decision. I had no hesitation in ordering the stair lift at the end of the appointment and the lift was installed within a few days. I would also like to praise the engineers, who did an excellent job fitting the stair lift. It was all done in one afternoon, with no mess left behind. They were helpful and polite throughout the fitting and very attentive to every small detail. I am so glad that I wasn't sucked in by the slick advertising of the big stair lift firms, with their big prices to match! Only Lifts provided exactly the same quality stair lift offered by these companies, yet with a more personal service and at a lower price. Being a local firm and knowing Gary is always there at the end of the telephone gives me peace of mind. It was a pleasure to meet Gary and his team. I highly recommend Only Lifts. A five star service.
Margaret S. Posted on 23/10/2017 , work completed 23/10/2017
Made Christmas For My Partner's Grandmother
Customer Service
Quality
Value
Planning a large family Christmas last year we were sad and worried about my partners elderly Grandmother having to be left out because she couldn't manage our stairs. A friend recommended Gary at Onlylifts and suggested we could rent one. That's exactly what we did. We rented a lift for a week. Gary came and fitted it on Christmas Eve and was polite, friendly and diligent. He left everything spotless, gave us a full demonstration on how to use it, guided us through the safety functions and promptly came to take it away during the break between Christmas and New Year so that we weren't left with out our stair gates up for any longer than necessary ( we have a 1 year old little girl who loves the stairs!). I was amazed to discover that I could rent a stairlift for such a short period and thrilled with the service we received. And, as I am sure you can imagine, Nan was absolutely over the moon to be able to spend Christmas with us all. I can not recommend Gary and Only Lifts highly enough! Thank you
triciac Posted on 03/05/2017 , work completed 03/05/2017
Installed our stairlift
Customer Service
Quality
Value
Well impressed by the promptness of acknowledging our needs for a stairlift and the quickness of fitting it They advised us on what would be best for us and also when to have it fitted ie. after we had moved in so it was easier to get furniture up the stairs so fitted ours on a Sunday They were clean polite and very professional there follow up service is also good as they appreciate that you have a stairlift for a reason so any problems dealt with promptly Would highly recommend them .A big thankyou Gary Richard German
Richard german Posted on 26/05/2016 , work completed 26/05/2016
The trader replied (on 14/07/2016)
Many thanks for your kind words, It's stressful enough moving house, I'm glad we could at least reduce the stress of having stair lift installed.
services my stairlift
Customer Service
Quality
Value
They go above and beyond. Really nice people and very helpful. I can absolutely recommend them.
Which? Trusted Traders Consumer Posted on 01/12/2015 , work completed 01/12/2015
The trader replied (on 25/01/2016)
Thank you for your kind words. It is our pleasure when we can, as you say, go above and beyond.
installed new stairlift
Customer Service
Quality
Value
Great guys. Efficent, polite and excellent.
Which? Trusted Traders Consumer Posted on 01/08/2015 , work completed 01/08/2015
The trader replied (on 25/01/2016)
Thank you for your comment, it's a great help in reassuring those that use us for the first time.