Power Pac Ltd

My solar panels were clearly not working properly. I called Power Pac who installed them some five years ago. After choosing the ‘technical support’ option it was answered by a real person. She quickly located my system and agreed that there was a problem. She said she would have a look at it and call me back. She did this within an hour and informed me that engineers were in my location and would call and look at my system. She assured me that I did not need to be home as everything was located outside. By the afternoon the system was sorted and everything was working again. The technician called me back to explain what had happened (the problem was of my own making as I had somehow flicked a switch I should not have). But the service was superb; fast efficient and courteous. I am not technically savvy and was not made to feel stupid. Very very impressed, I cannot recommend this company highly enough. They were fabulous when they fitted my system, and are equally committed to assisting me five years later. Many thanks.

We asked Power Pac to quote for, and subsequently install, solar panels and a battery storage system. They responded promptly to arrange an on-site survey and discussion of requirements. There was absolutely no pressure for us to make a prompt decision. The salesperson explained what was feasible and permissible. They were happy to arrange an installation date to fit in with other work we were having done. The administration side was explained to us and we were kept informed at all stages of the process. Once installation started, we received a daily call to check we were happy with the work. The installation crew were efficient and courteous and ensured that everything was left safe and tidy at the end of each day. The only problem that arose was with the positioning of the scaffolding. This was done by a separate firm. Power Pac ensured the problem was resolved the next working day. The work was completed on time and in line with the quote. We received an in-person visit a few days after the work was completed to check that we were happy with the work and to provide printed copies of the relevant manuals.

A professional service from start to finish. Great communication from the initial conversation through to the work being carried out. EV charger is up and running and very pleased with the quality of the installation.

From the first point of contact to the assessment visit, subsequent quotation, and installation, we found Power PAC’s communication and work standard to be excellent. We are delighted with the final result functionally and in appearance. We would wholeheartedly recommend this business.

Very pleased with quote, design, installation, installing team and customer service. I was supported every step of the way and all questions answered promptly same day. Aftercare also very good.

Powepac were a registered accredited Tesla charger installer. I needed the EV charger installed quickly and they did it within the week. They made the paperwork very easy and Wendy sorted everything out so efficiently with no hassle and was also very kind as it was all very new to me what I was doing. The engineers arrived on time and were so efficient and quick with no mess and were very helpful in being kind and respectful (and they loved my dog) which made the whole experience very easy and pleasant. I’d highly recommend this company to everyone.

Power Pac Ltd installed our original solar system in mid July 2012 and replaced the inverter in July 2024. The original solar system was installed within a day (despite the fact that the original installation was somewhat trickier than is usual) and the inverter was replaced within a couple of hours. All works were completed smoothly at the appointed time and date. Their engineers who did the installation and repair, their office staff who dealt with enquiries and their in-house expert(s) who diagnosed the fault were all exemplary. I highly recommend Power Pac Ltd: our experience with this company was as good as it gets.

I have had a Fronius Inverter for about 13 years and it was starting to show signs of wear so replaced it with another Fronius Inverter. Power Pac carried out the work efficiently and at a reasonable price.

Our solar panel inverter failed and a new one was installed within a week of my original phone call. The service and professionalism was 5 star. I have no hesitation in highly recommending the company.

We would be very happy to recommend this local business, they installed PV solar panels and a battery in January this year. Everyone we had contact with at Power Pac was professional and friendly, this includes after sales support. Time was taken to explain things to us fully, and the team were patient as our requirements changed as we learnt more. We also found them to be using good quality products, at a competitive price. The work was carried out carefully, and within a short space of time, even in bitterly cold conditions. Thank you to everyone at Power Pac!