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R.B Porter Limited

Profile image for R.B Porter Limited
4.8

78 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

R B Porter Ltd is a Gas Safe Registered (3890), family run company who have consistently providing central heating and plumbing solutions to Stourbridge and the surrounding areas since 1961.

We have built a strong, reliable, and successful reputation based on our ethos for quality workmanship, efficiency, and excellent customer service. No job is too small.

As a result, we are the longest established Which? approved central heating and plumbing contractor in the DY postcode (since June 2014).

Our Services:

• New installations, boiler replacements, and central heating upgrades

• Servicing, repairs, and breakdowns

• General plumbing requirements and chemical power flushing

• Packaged Heat Pump Air Conditioner installation. Perfect for year round comfort.

• Smart heating and energy saving solutions

• Landlord Gas Safety Certificates (CP12's)

• Unvented hot water cylinder installation, servicing, and maintenance

• Thermal imaging surveys, inspections, and leak detection

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas emergencies
    • Power flushing

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

  • More Services

    • landlord gas safety checks
    • smart thermostats

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
78 reviews
Customer Service
4.9
Quality
4.8
Value
4.6
Recommended

Recommended

by 99% of customers
Sort by
Prompt and professional
Customer Service
Quality
Value
We are very pleased with the boiler and the way the job was carried out. Thank you.
Graham Victor, West Midlands Posted on 11/03/2017 , work completed 11/03/2017
Recommended
Very good
Customer Service
Quality
Value
Very professional, on time. Good job for a fair price. Happy with the work done.
John, Worcestershire Posted on 22/02/2017 , work completed 22/02/2017
Recommended
Great job
Customer Service
Quality
Value
Highly recommended. Does as it says on the tin.
John, West Midlands Posted on 14/02/2017 , work completed 14/02/2017
Recommended
Excellent work, as always
Customer Service
Quality
Value
The above company fitted a new boiler and radiators January 2014. Have serviced my boiler annually and have been extremely pleased with the quality of their workmanship.
Valerie, West Midlands Posted on 03/02/2017 , work completed 03/02/2017
Recommended
Great job - very happy
Customer Service
Quality
Value
Very helpful, efficient. Job done to the price quoted. Would recommend.
Jayne, West Midlands Posted on 23/01/2017 , work completed 23/01/2017
Recommended
Poor customer service
Customer Service
Quality
Value
We looked online after seeing a great advert in the Stourbridge News so was pleased we had found what sounded like a great company. The reviews were brilliant so we were happy to have them do work at our house in Stourbridge as well as a rented property we have. We have phoned several times about issues with our baxi heater that is still difficult to light after having it serviced. More of an issue was we were waiting for parts for our tenant for his gas fire. We dealt with two different engineers at the two houses and both were supposed to get back in contact with us. After hearing nothing we rang to be told they were very busy but they would return our calls. We would have been satisfied with this if they had kept their word but sadly they didn't. We like to use independent family businesses but how dissapointed we are with the customer service we shall not be using them again.
Ianleef Posted on 19/01/2017 , work completed 19/01/2017
The trader replied (on 24/01/2017)
Hello Further to our conversation regarding your comments. We would assure you this is not a typical experience of our company, we carry out many thousands of jobs per year, and as you agreed, our initial work was carried out very satisfactorily and that you paid us extremely quickly which we are always grateful for. The issues revolve around intermittent faults and as agreed we will submit our quotation today for rectifying the issues at your house and with your tenanted property. We are a family run business that has been established for over 50 years and pride ourselves at the reputation we have built up in our area over the years. Please be assured of our continued attention and accept our apologies for any inconvenience we have caused you.
Good professional service
Customer Service
Quality
Value
We had good advice on which trader to have. Installation was efficient and very clean and tidy. Friendly service given.
John, West Midlands Posted on 11/01/2017 , work completed 11/01/2017
Recommended
Excellent fast and efficient service
Customer Service
Quality
Value
Managed to squeeze me in before Christmas, removing my wrecked old boiler & installing fantastic new Worcester Bosch boiler with Worcester Wave thermostat. Also flushed out the system, took out a radiator, fitted a new one and had it all finished and running by 4 pm - one day job! Couldn't recommend them more. Excellent service!
davehp Posted on 23/12/2016 , work completed 23/12/2016
Recommended
My Review
Customer Service
Quality
Value
Prompt & professional
Etta, West Midlands Posted on 28/09/2016 , work completed 28/09/2016
Recommended
My Review
Customer Service
Quality
Value
Brilliant Job
Terence, West Midlands Posted on 19/09/2016 , work completed 19/09/2016
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.