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R C H Heating & Plumbing Ltd

4.8

71 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 09:00–17:00
  • Sunday 09:00–17:00

About

As a long established private family run company, we are dedicated to providing you with quality workmanship, quality products and the very best in a personal caring service.

At RCH we take pride in treating our customers on a individual basis- taking great care to ensure that we understand exactly what you need- and that our work meets with those requirements in every way.

Give us a call on 01702 714959 or call in to our showroom to view our products and we will be happy to discuss your requirements.

Over 50 Years Experience

Our expertise, gained during over 50 years in the central heating business has taught us to interpret customer’s needs whilst using our skills to make use of the most up to date energy saving equipment.

Five reasons to choose RCH over the competition
1. A family owned business for over 45 years
2. Highly skilled team of workers and engineers
3. Extremely competitive rates
4. Quality workmanship
5. Superior after care services

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Gas emergencies
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
  • Plumbers

    • Emergency plumbing services
  • Bathroom fitters

    • Bathroom refurbishment
  • More Services

    • boiler exchanges power flushing controls updates underfloor

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
71 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
The curse of the third job
Customer Service
Quality
Value
We placed our order & paid our deposit for a replacement hot water cylinder on 25 January. We are still waiting for the cylinder to be delivered and installed and have been without hot water for 6 weeks now. There was a manufacturer's and supplier's issue was was unlucky and outwith RCH's influence, but they have been dreadful at handling the situation, completely lackadaisical. I have had to sort out the manufacturing issue and then deal with Plumb Center myself, otherwise RCH would still be wringing their hands and saying they don't know when it will be delivered. Mr Hurren has been rude to my husband, just to top it off. RCH did two great jobs but have singularly failed on this occasion to manage the contract or help the customer. They are supposed to be coming next week... I cannot recommend them any more. Two jobs and they are keen, three jobs and they get complacent. It seems to be a common issue for tradespeople.
2011-08-06 14:27:57.197 Posted on 23/03/2017 , work completed 23/03/2017
The trader replied (on 24/03/2017)
Thank you for your review. I am surprised in receiving this review with the heading “ The Curse of the third job “as we have carried out a total of 5 jobs for our customer since February 2016 I fully understand the comments with the regards to the long delay with this replacement cylinder, unfortunately in this instance we have all been severely let down by the manufacture and supplier of this special order cylinder. On behalf of the company I can only apologise and can assure our customer that we have made every effort in trying to resolve this delay. I understand that the cylinder has been delivered direct to our customer’s property as of Friday 24th March. We have scheduled in the installation with agreement from our customer for Monday 27th March. I have to disagree with our customers comment that we have been completely lackadaisical as we have been in constant contact with our customer and the suppliers. I have to disagree with our customers comment that I was rude to her husband, I was making a point that I do not tolerate being threatened in any way and requested that the customer please do not threaten me as I have been making every effort to resolve this situation If I came across rude then I sincerely apologise, this was never my intention. I have always treated our customers no matter what number of jobs with respect and full understanding when it comes to being without heat and hot water Mr Paul Hurren Director
Very professional and efficient
Customer Service
Quality
Value
We recently had RCH to do two major jobs, firstly to install a new heating system with boiler and radiators throughout and then a complete new bathroom with tiling WC, Basin & shower/bath. Both were fitted exactly as we wanted them with both Steve on the heating and Darren with the Bathroom doing a superb job. Both jobs were managed and carried out cleanly and on time. We would not hesitate to recommend RCH for any heating or plumbing work. A professional and efficient company with excellent workers.
richard Posted on 24/01/2017 , work completed 24/01/2017
Very good
Customer Service
Quality
Value
RCH were very professional, they were on time, completed a great job and left everything spotless.
Peter, Essex Posted on 10/01/2017 , work completed 10/01/2017
Brilliant local firm
Customer Service
Quality
Value
RCH after the quality of engineering & customer service one would expect & (often) doesn't get from large providers. From the boss onwards, they are approachable. Their engineers are all personable & highly competent, working to solve the problem, until fixed. No washing of hands & walking off. They are reliable; from agreeing a time to contacting the office. Highly recommended.
Sarah, Essex Posted on 15/12/2016 , work completed 15/12/2016
Excellent workmanship
Customer Service
Quality
Value
RCH Heating & Plumbing Ltd had the most trustworthy and experienced bathroom fitter I have ever encountered. They were on time every morning, explained fully what they would be doing, at the end of the day they cleaned everything up. Darren their fitter was extremely knowledgeable, their was nothing he couldn't do and do it expertly too. He wouldn't be satisfied unless all the work was carried out to his high standard. The result is a bathroom to be proud off. Delighted & recommend them.
Pauline, Essex Posted on 10/11/2016 , work completed 10/11/2016
Outstanding Service.
Customer Service
Quality
Value
Alex from RCM was prompt, helpful & reassuring. He advised me of each stop, completed work and around my needs, was polite & very tidy. Each day he would ask if I had any questions & gave me an idea of completion time. Flawless service & very good craftsmanship. Highly recommended.
Christian, Essex Posted on 25/10/2016 , work completed 25/10/2016
Job well done.
Customer Service
Quality
Value
New C/H boiler fitted in two days. Helpful workmen, patient with OAP's questions!
James, Essex Posted on 05/09/2016 , work completed 05/09/2016
My Review
Customer Service
Quality
Value
Good job done, professional.
Iris, Essex Posted on 10/06/2016 , work completed 10/06/2016
Excellent Job
Customer Service
Quality
Value
From estimate to completion, this friendly company has done a very professional job, with which we are very happy.
Gerald, Essex Posted on 07/06/2016 , work completed 07/06/2016
Efficient service
Customer Service
Quality
Value
They changed our old boiler, cylinder, controls, pluss & new gas pipe run. Work took nearly 4 days. We always had hot water evenings. If I've known how little hassle it would be we would had he work done years ago.
Robert, Essex Posted on 09/05/2016 , work completed 09/05/2016