Endorsed by Which?

South West Heating Solutions Ltd

4.8

160 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

If you want a simple, efficient and controllable way to heat your home, you couldn’t make a better choice.

Here at South West Heating, we’ve helped more than 3,000 homeowners across the South West to have warmth, whenever they want it – and to save money on their heating bills at the same time.

It’s no accident that we recommend ELKAtherm radiators which are A++ Rated. Months of research led us to Germany, where, for over 60 years, ELKAtherm engineers have painstakingly tested every element, by hand. Quite simply, we believe they’re the best electric radiators in the world.

And like ELKAtherm, we understand that details make all the difference.

So you’ll receive a personalised design, tailored to your lifestyle, home and insulation type – and as a Which? Trusted Trader, there’ll be no hard sell. Simply let us know when you’re ready, and we’ll install your heating in a single day, leaving no mess.

If you have any questions, however small, please do contact us.

What we do

  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
  • Electricians

    • Electrical installations
    • Electric Showers
    • Electrical emergency services
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Rewiring
  • Smart Homes

    • Automated heating and air conditioning
    • Home automation
  • Asbestos surveying

  • Waste Disposal

  • More Services

    • storage heaters
    • water heating
    • sun amp

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
160 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Brilliant job
Customer Service
Quality
Value
The installation was carried out on the time & date agreed. The workmen were efficient, tidy, very polite and friendly. Once completed they went out of their way to explain how the system worked, every question we asked was explained fully and in such a way we fully understood. We cannot fault their after sales service, the system is everything we asked for and considered money well spent.
David, Cornwall Posted on 13/02/2016 , work completed 13/02/2016
The trader replied (on 20/02/2017)
We're delighted by and very much appreciate your feedback David. Warm wishes from the team at SWH
First class service
Customer Service
Quality
Value
The electricians arrived promptly for the replacement of storage heaters and some panel heaters in March 2014. Unfortunately, two of the Elba radiators were faulty. SW replaced these and persevered until everything was sorted. I was so impressed with their service and workmanship at this stage that I decided to have the remaining old panel heaters replaced by Elbas. This was done in October 2014. Again prompt and efficient service. Economy - the ABW that replaces storage rads use about 1/3 of the units. Warmer and more comfortable house, lower bills. Brilliant.
Charles, Wiltshire Posted on 08/02/2016 , work completed 08/02/2016
The trader replied (on 22/02/2016)
Thanks very much for taking your time in replying Charles. We're pleased you're pleased! Warm wishes.
Prompt
Customer Service
Quality
Value
Following minor problems with initial installation. Our concerns were dealt with in a professional and efficient manner. The system is exactly what we wanted heat when and where required. Cost effective, flexible and tailored to our exact needs. Overall very satisfied.
Which? Trusted Traders Consumer Posted on 01/02/2016 , work completed 01/02/2016
Excellent heaters, poor communications
Customer Service
Quality
Value
The initial quote/survey and actual installation of heaters were perfect, no problems and very straightforward and professional. But sadly the communication with South West Heaters proved very difficult. We were told that it would take 4-6 weeks for the heaters to be delivered and installed. After 7 weeks I had to get in touch as no-one had called to let us know what was happening. Was then told it would actually take 10 weeks until the installation. Very disappointing, especially as we had to remove our old night stores and fit a new fuse board so we were without any heating for about 5 weeks - good thing it was a very mild winter! Trying to get in touch with anyone at South West Heating can be very difficult as calls are diverted up-country then if no-one available a message is taken and someone will call you back. Only most times no one calls back. Over the order period I had to call and leave my details about 30 times, no one seems to keep any customer details on file. But the actual installation went very well, very pleased with heaters although I had to ring up again to get the heatapp instructions which should have been emailed to me but were not. Heaters work very well and look great, easy to control from heatapp. App itself is a little buggy but nothing to worry about. You can get these heaters for a lot less elsewhere, but if you want the heatapp and any choice of colours this is the company to go for :)
Oli Wright Posted on 28/01/2016 , work completed 28/01/2016
The trader replied (on 22/02/2016)
Thanks for taking the time to write and inform us of your experience Oli – although naturally we’re disappointed to hear of the troubles, we’re pleased to know it wasn’t all bad. We’re grateful of your feedback regarding the PA service. In winter we do need them to help with call volumes but unfortunately, they do require a name, contact number and message – we appreciate this can be a little frustrating, especially when you feel we already ‘know each other’. We’ve since changed company and also implemented a change which short-cuts the amount of information taken for existing customers, so thank you. We too were frustrated by the delayed delivery: the Calais refugee crisis caused disruptions which were far from ideal for anyone involved, and we do hope the £135 gesture of goodwill we gave you went some way to turn a bad situation into one of vague acceptability.
SW HEATING COMMENTS
Customer Service
Quality
Value
I was extremely pleased with the efficiency and pleasant manner of all the SW Heating staff from my initial contact requesting a visit to my home to carry out a survey for a quotation right through to the completed installation and after sales service. I would not hesitate in recommending this company (I have already so to a number of my friends) The heaters that I had installed were to replace some old very heavy night storage units which I had and these were also removed and disposed off by SW Heating, a service which some of their other competitors wanted to charge extra for. Finally the heaters themselves are to a very high standard regarding build and operation and suit my needs exactly I wish this business all the the very best and success in the future
Johnny Posted on 26/01/2016 , work completed 26/01/2016
The trader replied (on 28/01/2016)
Thank you for taking the time to reply Johnny. We're really happy to hear your kinds words and very pleased to know we did a great job for you. Warm wishes. Mark
Brilliant job
Customer Service
Quality
Value
Very pleased also they cleaned up any mess they made.
William, Cornwall Posted on 23/12/2015 , work completed 23/12/2015
The trader replied (on 08/09/2016)
We're a tidy bunch that's for sure. And we're glad you're pleased. Thanks a lot for giving your feedback William. Warm wishes from the SWHS team.
Heating review
Customer Service
Quality
Value
South West Heating have installed radiators at my home and I am very happy with the installation and the product.
Which? Trusted Traders Consumer Posted on 21/12/2015 , work completed 21/12/2015
Survey
Customer Service
Quality
Value
We are not sure how expensive the system is to run, because we only found out we were on the wrong tariff. This has been going on now for 1 year. We did notify them of the change and it was recorded that we had done this but the electric company failed to act on this notification. I would recommend that all customers should be made aware to double check the tariff. The warning sign is when the electric company starts increasing the monthly direct debits. The heaters are quick and efficient, the downside is the heating app. Some days the app system goes off for some reason, then comes back on later.
Which? Trusted Traders Consumer Posted on 10/12/2015 , work completed 10/12/2015
First class in everything.
Customer Service
Quality
Value
More than delighted, and would highly recommend to one and all. Extremely professional in every respect.
Maureen, Cornwall Posted on 04/12/2015 , work completed 04/12/2015
The trader replied (on 11/01/2016)
Thanks indeed for taking your time in replying Maureen. We're delighted you were impressed! Warm wishes.
First rate company
Customer Service
Quality
Value
A very professional service from quotation to installation. Everyone very easy and friendly to deal with. The product is second to none, looks good and is very efficient. Companies like South West Heating are hard to come across, they are a first class company in every respect.
Which? Trusted Traders Consumer Posted on 01/12/2015 , work completed 01/12/2015