The Pure Water People

Lewis arrived on time and carried out our service efficiently and quickly. He was polite, informative and couldn't ask for any more. Thanks

Lewis arrived on time and undertook the service with great care and professionalism informing us what he was doing at all times. No problems what so ever

Annual check and maintenance on our water softening/purifying system, carried out just now. As always we're confident that expert and thorough work has been done. Today it was Lewes; he seemed to do everything that could possibly be required, and he was a pleasure to deal with. We trust these people. The whole thing involves significant expense but I don't consider the charges unreasonable and we're glad to receive the benefits we get as customers. The people in the Bristol office are always efficient and courteous. That, too, does make a difference.

After 20 years use it was time to replace/upgrade our water treatment system. We contacted The Pure Water People to get the balling rolling, yesterday Mike turned up bright and breezy at the stated time. He was professional and very helpful as he got on with the job until completion. The system in Mike went onto go into detailing the differences and went through the instructions on what we needed to do after he had left, which was clear and helpful. Would I recommend, yes would I ask for Mike...definitely!! Thanks again Team!!

Our water system needed to be replaced having had the old one for 25 years! The service that we have had has always been excellent so we had no hesitation to have a new system installed. Kevin arrived on time. He was polite and very tidy. He explained what the job entailed and suggested best positioning of the new system. We were kept well informed throughout the installation. Our stop tap was very difficult to close and he resolved this problem for us. Thank you

Lewes arrived promptly and carried out the annual service. This was done very thoroughly and every step was clearly explained. I have dealt with this company a number of years and found their system to be extremely beneficial as we live in a hard water area.

Mike was very friendly, helpful and knowledgeable, and did a great job. He answered all of my questions and went out of his way to give me the information I requested. He tidied up after and was considerate throughout.

Just had my new water softener (Premier Compact HF). The lady who came to quote was informative, friendly and respective of my physical needs. The office staff have always been friendly and helpful as well as polite every time I called. Kevin (the fitter) arrived on time, was friendly, he had a horrible time installing the kit as the space was tighter than expected. However his professionalism meant he coped and was able to carry out the fitting, in a clean and timely manner.

The company phoned to arrange for a routine service visit that was due. The person making the arrangements was very clear about what would be done and accommodating as to the date and time for the service. Lewes, the service engineer, arrived on time and explained what he would be doing to carry out the service. I told him that there had been an intermittent problem recently and he said he would look into it. Following a very thorough check of the complete system, he made adjustments that he said should clear the problem. He explained what these adjustments were and the effect they would have to prevent the problem occurring again. He then carried out the full service, changing filters and making any necessary further adjustments. He then fully tested the system and put all insulation and covers back in place. He explained what I should do after he had left and the short time to give the system to return to full operation before it was used again. He also said to contact the company again if any further problems occurred. I had the system installed 11 years ago and the routine services have always been carried out on time and with similar thoroughness to this one. The small problem that occurred this time was the first time the system has not worked completely as it should.

Annual changing of filters carried out by Lewes with the usual efficiency. Did the regular check and gave advice where needed. Also excellent service from Kelly, Charlotte and Mary in the office who look after appointments and also provided great advice re salt.