The Pure Water People

Mark is always - Clean - Tidy - Efficient. 10/10. Very pleasant to answer any of my questions. Mark has been the engineer for our equipment most of the time since it was originally fitted by him in 2007. We are very pleased to have him look after our equipment.

My water system was installed by Mike in 2005 and has been annually serviced by him. Booking is easy and accommodating. Communication is clear. Quoting always given. No hidden costs. No catcehs. Reliable, friendly and competent plumber and just a lovely person. Highly recommend this service. And the clean water is just THE BEST!!! Best investment in our health that we ever made. Twenty one years and counting!

Having had a soft water system installed in a previous house I decided to have it installed in my in my recent property, I had no hesitation in calling 'The pure water people', the service was first class and the technician, Mike, was efficient, professional and explained everything he was doing in terms that we could easily understand. If we ever move again they would be first on the list to call.

The new system was installed and all working fine afterwards. The engineer did a perfect job. Cleaned up after himself. Renewed all pipes and installed a new tap which included the Kinetico K5 Pure+ Drinking Water System, using a very thin pipe in the middle of the main tap. The Water softener, a Pentair Foleo, was also installed along with the Chemical Removal Filter. I opted to have it installed in the same location outside, under the kitchen window. They provide a wooden cabinet & the wood was pretreated. It came with insulation fitted inside the cabinet and further insulation covers to tuck around each piece of equipment. All fitted perfectly. I chose to leave writing a review, so that I could say how the whole system has been working. It has been working perfectly over the last 40 days. The water softener has an app available that is useful to see your water usage etc.

We have been very satisfied with Pure Water People. They have installed a new water softener, and the service has been excellent and from initial contact, discussion of options, issuing of quote and installation.

We've had our water filter system for 10 years and it's made a massive difference to the quality of our water and reduced the need for cleaning products. Our water is so much softer and there's no limescale in the kettle or on the shower head. Servicing is done once a year to maintain the system. Lewis did a very efficient job yesterday. I would thoroughly recommend Pure Water People.

From explaining the costs to replace our 19 and a half year old system through arranging the appointment and then carrying out the work, all our various contacts were polite and committed to good service. The installer made sure our preferred option for the drinking water happened. A couple of extra insulation jackets were dropped off later to replace our scrappy bits, an appreciated gesture. All in all, a good and easy experience.

We had a visit from Mike today to install our water system. Thank you for your patience and kindness in explaining and installing everything. He's a very experienced guy who cleaned everything up after he worked. I can't say anything else but it was fantastic to meet him. Thank you Mike for everything. We wish you and your family a Merry Christmas.

Excellent annual service by Lewis who did a neat job as usual. He explained what he was doing as he worked and what we may require in the future. A professional job in all respects.

Really impressed with this company and the way they handle customers. From initial contact with Charlotte in sales, who promised to keep me updated - and she did, which makes a pleasant change. She went through the price structure, and then we agreed a date for installation. She rang me the day before to confirm the time. Mike, the engineer, turned up on time. Extremely friendly and helpful, took me through what he was going to do. Workmanship was first class, very impressed with the fitting. When it was finished, he explained to me and the wife all the details of the machine including re-filling. So, Charlotte/Mike thank you for making this a pleasure, not a disaster.