The Pure Water People

Both the office staff and Lewis were very polite. The office staff kept me updated of appointment time and they were very flexible around my availability. Lewis was once again very professional in his work and was clean and tidy. His time keeping was excellent and kept me informed what he was doing at every stage of the work.

I have had the system for 11 years and every year the engineers has come on time and worked well and courteously. Usually Lewes comes and is exemplary Lewes has been coming annually and is exemplary

We consulted Which? Trusted Traders before choosing a company to supply a water softener, and chose The Pure Water People. From the first visit, made by Neill to advise us on the best system for our needs, to the installation done by Kevin, the company has been first class. Our many questions were answered by Neill, who provided a very eye opening demonstration of the hardness of our water, and he adapted the available packages to our needs and arranged installation to be done the following week. The installation was done by Kevin, an extremely neat job done in less than a day with no mess and nothing left behind. When he finished, he ran us through the operation of the system thoroughly. From start to finish it was a very good experience and I would definitely recommend the company.

The annual servicing on our water purification system was carried out efficiently by an engineer I remembered from before (Lewis), who was very helpful and courteous.

Lewis from Pure Water People came to service our water softening system. As well as Cathy from Head Office calling the day before to confirm who was coming to carry out the service and when to expect him, Lewis himself called the night before to confirm time and introduce himself. I call this excellent customer service especially as he arrived on time. Once on site he was polite and had a friendly professional attitude: he kept us informed of what he was doing throughout visit and once he had completed the service gave us a full briefing on what he had found and how he had rectified any issues found. A good visit.

Lewis arrived within the allotted time, after phoning to say that he was on his way. He was very friendly and professional. He competently checked the water inside and out and changed the filters, keeping me informed throughout. Lewis left everything neat and tidy after the service of the system, which is about 5 years old. I am very pleased that once again , the annual service has been done to a high standard.

The water softener and drinking water systems were installed temporarily in April 2022 in anticipation of a total renovation to the house in April 2023. The systems have lain dormant for the best part of 9 months and on the 19th December they were reinstalled with an upgrade to the drinking water system, the K5 by Kinetico, a Belgian product. Turning the tap the water flows at a constant pressure and does not fade as before, fantastic, we fill the kettle with delicious clear water for a wonderful cuppa. The engineer Lee proved his skills and showed his initiative in the installation leaving it neat and tidy with a view to ease of access for the annual service in the years ahead, thank you.

The engineer was very polite and efficient and carried out the service expediently. He explained what the service entailed and gave useful advice about maintaining the filtration system which includes a drinking water filter.

Lewis came round to do our annual service. Everyone I deal with are friendly and helpful. I’ve never had any problems with The Pure Water Company and have been a customer for over 15 years. I had a system fitted at our previous house, and when we moved house, we had a system installed on our new property. We live in a hard water area and having a water system installed in your house makes a major difference.