Timberwise (UK) Limited

They lost us a mortgage because their report was incorrect, saying there was rising damp, when in fact the roof leaked and damaged the plaster. They do not use the appropriate materials for older breathable properties. They wanted to drill a hole through the floor to check if there was a damp proof course, therefore breaching the damp proof course!!! And a variety of other things I would never recommend them

Following my survey I used Timberwise for some recommended works. From telephoning, during covid through to inspection by Dean and works carried out by Chris, everything ran perfectly smooth. All persons I spoke to went over and above. Dean came out for further inspection, me thinking I had additional concerns. Nothing was too much trouble. Chris carried out the works with the least possible upheaval and cleared/cleaned where possible at the end. Chris even helped me locate a leak from my boiler - thank you. Thank you for a brilliant service would definitely recommend.

Timbercare did a very good job, giving a friendly and efficient service. A thorough survey and useful advice. Work booked in easily. We prepared the loft in advance and the job went very smoothly.

From my first phone call to Leslie in the office to Steve’s first visit and then work done by Stewart the service could not have been better. We were kept in the picture throughout with very clear explanations and we felt confident and supported during a potentially stressful experience. Although there was a delay before completion, because of a plaster shortage, the work was completed at the earliest opportunity. I would have no hesitation recommending Timberwise to others, indeed I have already done so.

Timberwise provided a prompt free survey to explain the cause of and cure for the damp problem in our kitchen. A follow-up call was needed to generate a quotation, but when it came it was very clear as to the scope, terms and price. The work was scheduled within 7 days after the quotation and was executed on time with the minimum of fuss. The crew were friendly and professional and caused the least dirt and disruption one could reasonably expect. The plaster is now dry in the area where previously it was damp, so the signs are good that the problem is solved.

After the survey of the house I was buying recommended an investigation into internal timber decay, Timberwise Bristol surveyed the whole house and recommended woodworm treatment for the ground floor. They arranged the survey with the previous owners and delivered their report promptly. Once I had moved in, they were able to do the treatment on the day after, with the surveyor Tim visiting again as well, to look at an additional area of concern that I had not flagged in the original request. Both Mat and Tim were very helpful and accommodating, giving me useful advice and guidance - also going the extra mile helping me with woodworm in a piece of my furniture. I now have my 20-year guarantee for the floors as well as piece of mind. As well as Mat and Tim, all the office staff I dealt with were friendly and helpful. I can recommend Timberwise Bristol wholeheartedly.

Timberwise have completed rot treatment in my flat and in my neighbour's adjoining flat. They were required to strip out and treat the rot, then re-plaster walls and replace boards. They left both flats in perfect condition ready for painting. All done on time and according to their quote. They were faced with a difficult situation as they had to work round a stressed customer in residence. They handled this with a level of thoughtfulness and diplomacy for which I am grateful. I don't normally write reviews but they deserve this Nina

I have had a positive experience with Timberwise and their Bristol office. Dan Roderick has done an excellent job and was a pleasure to work with. Georgina from the office deserves a knighthood for patiently taking many calls from me every week in the run up to the work and being very flexible around my project's needs. The only area for improvement I would highlight is the communication in advance of the work. The instructions seemed well geared for furnished properties, but not for renovation projects such as mine. Unfortunately it was not clearly communicated that my sink would need removing in advance of the work, nor that my electrics would all need to be boxed and chased. This caused a lot of upheaval and frantic phone calls during the week of the work, and very nearly caused all the damp work to be postponed which would have had big knock on impacts for the rest of the building work scheduled. Other than this, I am very happy with the work and price.

Carrying out remedial damp proofing. Timberwise get 10 out of 10. Work completed on time by an excellent technician. He was friendly, tidied up at the end of the job and all in all did a first rate job. Beautiful finish on the plastering.

Mark initially provided sound advice from the Basement, Pump and Sump Company. Some companies were not reputable! The job turned out to be more complex and time consuming requiring six hours extra labour from two people which was not charged. Mark and Nick are incredibly hardworking, explaining tasks and totally trustworthy. Timberwise thankfully managed to fit new flooring and joists at less than a week's notice so the kitchen can be fitted tomorrow. James in the office very helpful. I just wish every tradesman/company was this good. Quality of work was superb. The pump was initially noisy but Nick fixed this.