Endorsed by Which?

Tincknell Heating

4.9

383 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
383 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Blown away!
Customer Service
Quality
Value
Today Gary and Matty from Tincknell Fuels Wells replaced our oil tank with a new one. They prepared the groundwork; emptied the old tank and installed a new one. Refilled new one. They knew we had to get back to work so arrived early, worked twice as hard to finish early too. The lads were a credit to Tincknells; polite, tidy and engaging. The standard of work was exemplary and the icing on the cake was the beautiful bouquet given by Tincknell as a “thank you” for the installation. We are thrilled and will be recommending to all and sundry!!
Customer in Somerset Posted on 11/07/2023 , work completed 11/07/2023
The trader replied (on 13/07/2023)
Thank you so much for the fantastic review and lovely comments. I will make sure Gary & Matt receive a copy, I know they will really appreciate your positive feedback. I am really pleased to hear you had such a good experience with Tincknells. If there is anything else we can help with please feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone at Tincknell Heating.
Consistently good services
Customer Service
Quality
Value
It was good to use a local company especially who employ good service engineers. Mike who attended my boiler service I have known for years and is a great engineer. You get a good annual service which was the case here. I have a platinum service contract for peace of mind.
Customer in Somerset Posted on 08/07/2023 , work completed 26/06/2023
The trader replied (on 13/07/2023)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work undertaken by our engineer Mike. I will make sure your review is passed on. Kind regards from everyone at Tincknell Heating.
Tincknell is great
Customer Service
Quality
Value
We have an Aga and Mike from Tincknell has been servicing it for years - without fault. In fact I think his Dad did it before him. Mike is a delight - he services perfectly every time with no mess or hassle. I would recommend Tincknell.
Customer in Somerset Posted on 07/07/2023 , work completed 29/06/2023
The trader replied (on 13/07/2023)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure Mike receives a copy. We look forward to being of service to you again in future. Best regards from everyone at Tincknell Heating.
Extremely Good Service
Customer Service
Quality
Value
We had been having problems withy our boiler and this was the 3rd callout. Service due in a fortnight`s time was rescheduled. Promptly attended to by a young employee who went beyond his call of duty to be helpful and answer my questions. He was polite and efficient and both he and myself spoke highly of Tincknells both as employer and for excellent customer service. I have been a customer for decades and as a company they have never failed me. I always recommend them to friends and anyone who asks for a heating engineer. Excellent. Long may it continue.
Customer in Somerset Posted on 19/06/2023 , work completed 05/06/2023
The trader replied (on 28/06/2023)
Many thanks for your kind review. I am pleased we were able to get your boiler up and running again. We appreciate your comments and welcome your recommendation. If there is anything else we can help with, please feel free to contact our dedicated Heating Services Team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Thank you Mike!
Customer Service
Quality
Value
Mike Morgan has looked after my ancient Aga and boiler for so many years, always so thoughtful and he does a perfect job. I am so grateful. Thank you Mike, see you in 6 months!
Customer in Wiltshire Posted on 16/06/2023 , work completed 09/06/2023
The trader replied (on 19/06/2023)
Many thanks for your time in completing a lovely review. It's great to receive such good feedback and I know Mike will really appreciate your kind comments. Mike will look forward to seeing you in 6 months! Kindest regards from everyone at Tincknell Heating.
Consistently high standard
Customer Service
Quality
Value
This visit was a standard half yearly service and inspection of our oil fired Aga. We saw our usual engineer who more often than not services our Aga and Worcester Bosch central heating boiler. He arrived within the promised time frame and the work was carried out with his usual expertise and efficiency. As always he took great care to leave everywhere clean and tidy and was cheery and friendly throughout. A job well done with minimal fuss and inconvenience.
Customer in North Somerset Posted on 16/06/2023 , work completed 12/06/2023
The trader replied (on 19/06/2023)
Thank you for your review and kind comments of our services. I am pleased you had such a good experience with Tincknell's. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team and we will be only too happy to help. Warmest regards everyone at Tincknell Heating.
Immediate diagnosis Fast work Friendly
Customer Service
Quality
Value
Amicable and friendly gentleman incredibly fast and efficient immediately inspired confidence in his knowledge, understanding and competence. A pleasure.
Customer in Dorset Posted on 10/06/2023 , work completed 10/06/2023
The trader replied (on 19/06/2023)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future. Best regards from everyone at Tincknell Heating.
Annual Boiler Service
Customer Service
Quality
Value
Tincknell Fuels Ltd., installed our boiler in 2002 and have serviced it every year. Their engineers are always polite and professional. Likewise the office staff are also helpful when dealing with any issues we have with the system or when arranging fuel deliveries. I would recommend Tincknells for their good service and quality workmanship.
Customer in North Somerset Posted on 09/06/2023 , work completed 31/05/2023
The trader replied (on 19/06/2023)
Many thanks for your time and kind review. We hope we can be of service to you for many more years to come. If there is anything else we can help you with, please feel free to contact our heating services team. Warm regards everyone at Tincknell heating.
Excellent service
Customer Service
Quality
Value
I have traded with this company since 1984. They have never let me down either for servicing or oil delivery. Their staff are efficient , reliable and friendly. What's not to like. 5***** Thoroughly recommended.
Customer in South Gloucestershire Posted on 08/06/2023 , work completed 31/05/2023
The trader replied (on 19/06/2023)
Thank you very much for the fantastic review, we really appreciate your kind comments. We look forward to continuing our services for you for many more years to come. Best regards from everyone at Tincknell Heating.
Great service good advice
Customer Service
Quality
Value
Our engineer arrrived on time and completed the servicing of the boiler swiftly and competently. Ours is a good old Trianco boiler that “experts” say should be replaced with a combi one. All of our engineers know better!
Customer in Somerset Posted on 08/06/2023 , work completed 02/06/2023
The trader replied (on 19/06/2023)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work carried out by our engineer. Kind regards from everyone at Tincknell Heating.