Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–12:00
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Efficient & professional
Customer Service
Quality
Value
Arrived at due time, friendly, pleasant and polite, worked efficiently, discounted price as took shorter time than quoted for, left property clean and tidy.
Fiona, Avon Posted on 20/07/2018 , work completed 20/07/2018
The trader replied (on 07/08/2018)
Dear Fiona, thank you for your time and lovely comments in your review. We are always pleased to read them and I will be sure to pass them on. Should you require our services in the future please feel free to contact us on 01749 678828. Warm regards from all the team @ Tincknell Heating.
Very happy
Customer Service
Quality
Value
From start to finish I felt that I was in safe hands. Everything the company said they would do they did do.
Richard, Dorset Posted on 19/07/2018 , work completed 19/07/2018
The trader replied (on 02/08/2018)
Dear Richard, thank you for taking the time to leave your kind review. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Happy customers
Customer Service
Quality
Value
Very impressed, minimum disruption, quick and efficient and considerate, friendly team. Really pleased with new boiler.
Cheryl, Somerset Posted on 19/07/2018 , work completed 19/07/2018
The trader replied (on 19/09/2018)
Dear Cheryl, thank your for kind words in your review. I am happy to hear you are pleased with your new boiler. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kind regards from everyone @ Tincknell Heating.
Expert installation
Customer Service
Quality
Value
From our first enquiry about a replacement gas boiler, accumulator and hot water tank, to its completion, the planning and execution have been exemplary. The engineers have kept precisely to their proposed time scales and their work has been conducted to a very high standard, accepting inputs from us where a choice was appropriate. At the end of each day (3 days) the work area was left immaculate. Very highly satisfied.
Branden, Avon Posted on 16/07/2018 , work completed 16/07/2018
The trader replied (on 02/08/2018)
Thank you very much for your review Branden, its great to receive such good feedback. Your comments are highly appreciated. I am pleased you are happy with all aspects of work carried out and I hope you have many years of trouble free use out of your new Gas boiler. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Boiler upgrade on boiler.
Customer Service
Quality
Value
Excellent careful prior planning & preparation for a complicated installation resulting in a thoroughly professional, immaculate & cheerful team, keeping disruption to an absolute minimum. No mess, completed on time. I would be delighted to recommend Tincknells team Lee & Liam.
Moira, Somerset Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 30/07/2018)
Dear Moira, thank you very much for your kind comments in your review. Its great to receive such good feedback. I am pleased you are happy with the installation and I hope you have many years of trouble free use from your new boiler. I will make sure Lee and Liam receive a copy of your review, I know they will appreciate your feedback and recommendation. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Brilliant job
Customer Service
Quality
Value
Excellent service, prompt and kind. Very helpful.
D J, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 25/07/2018)
Thank you for your time in completing a review, great to receive such good feedback. I hope we can continue to offer our services to you in the future. Kind regards from everyone @ Tincknell Heating 01749 678828.
Exceptional service
Customer Service
Quality
Value
Just to say that the workmen who visited us were prompt, efficient and very professional. (Lee and Ollie). They were extremely tidy and polite and went the extra mile to ensure the least inconvenience to us. We hereby recommend Tincknells Ltd.
Glenda, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 16/08/2018)
Dear Glenda, thank you for time in completing a review. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our team. Should you need our services again we can be contacted on our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknells.
Gas boiler change
Customer Service
Quality
Value
An excellent, friendly and reliable service. Was really impressed that they encouraged me to physically use the thermostat under their supervision, much easier for me to take in. The flowers were also a bonus! The heating engineer that fitted our new boiler was Lee and Jamie.
Trixie, Somerset Posted on 05/07/2018 , work completed 05/07/2018
The trader replied (on 13/07/2018)
Dear Trixie, thank you for your lovely review and comments. It is greatly appreciated and I will make sure Lee and Jamie receive your feedback. Enjoy the flowers and we hope you have many years of trouble free use from your new Worcester Gas boiler. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Faultless
Customer Service
Quality
Value
Ollie and Keith were friendly, professional, knowledgeable and helpful. Unable to fault the service received.
Deborah, Dorset Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 13/07/2018)
Hi Deborah, thank you for your time and kind review. I will make sure to pass on your review to Ollie and Keith, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The whole operation from initial visit and quotation, response to queries, fixing time by installation, carrying out installation and explaining details was efficient and all the personnel involved were helpful, considerate and courteous.
Nigel, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 26/07/2018)
Dear Nigel, many thanks for the review. Feedback from our services is always welcome and we appreciate the detailed review and comments. If you require our services in the future feel free to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.