Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Prompt & professional
Customer Service
Quality
Value
Excellent.
J W F, Wiltshire Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 13/04/2018)
Thank you for your time in completing a review, great to hear such good feedback. I hope we can be of service in the future. Kind regards from everyone @ Tincknell Heating.
Efficient Installation
Customer Service
Quality
Value
Both the engineers were efficient and competent with installing our new boiler.
Andrew, Wiltshire Posted on 15/03/2018 , work completed 15/03/2018
The trader replied (on 09/05/2018)
Hi Andrew, thank you for your time and comments in your review. We are pleased to hear you are happy with the boiler change. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 13/04/2018)
Thank you for your review Deborah, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional Through & Through
Customer Service
Quality
Value
The team arrived promptly, having carried out site surveys & answered my numerous questions before resolved the many challenges a 16th century house has, they were tidy & attentive at all times, checking up post installation as well. Wouldn't hesitate to recommend.
Claire, Somerset Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 13/04/2018)
Hi Claire, thank you for your informative and detailed review of our services. Your comments are highly appreciated. We strive to provide our customers with a first class professional service and I am glad everything went well and you are happy with the installation. Your recommendation is greatly welcomed and I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent Service in Freezing Conditions
Customer Service
Quality
Value
Replaced my failed outdoor oil tank within 7 days of my request for help. Sympathetic, constructive and positive throughout. Worked to complete the installation at -5deg C with wind-chill!
2011-08-05 17:25:27.11 Posted on 01/03/2018 , work completed 01/03/2018
The trader replied (on 13/04/2018)
Thank you for your time and lovely comments in your review. We are really pleased to hear how happy you were with your tank change. It is always a pleasure knowing we have been able to help and I will make sure to pass on your review to our Installation Team. Please feel free to contact us again in the future on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent As Always
Customer Service
Quality
Value
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset Posted on 27/02/2018 , work completed 27/02/2018
The trader replied (on 13/04/2018)
Thank you John for your kind comments and review. I am glad we were able to help during the bad weather, its great to receive such positive feedback. I hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Had to have a new oil tank fitted on one of the coldest days of the year! The guys turned up on time and had the new tank installed and working within 2 hours. Left the area clean and tidy too. Thank you!
Sarah, Dorset Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 13/04/2018)
Hi Sarah, thank you very much for such a great review of your tank installation. I am glad our installers could help you and provided the service you expect. If you need our services again in the future please feel free to contact us on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent work.
Customer Service
Quality
Value
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 13/04/2018)
Hi Mavis, many thanks for your time and your kind comments in your review. We are always pleased to read them and I will make sure to pass them on. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great Job
Customer Service
Quality
Value
Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!
Sam Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 13/04/2018)
Hi Sam, thank you for your kind review and comments. I am pleased to hear you are happy with the service carried out and I am glad you have a warm house again. Please do no hesitate to contact us if you need us in the future. Kind regards from everyone @ Tincknell Heating.
Very good
Customer Service
Quality
Value
Excellent clean job.
Paul, Avon Posted on 15/02/2018 , work completed 15/02/2018
The trader replied (on 13/04/2018)
Hi Paul, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.