Endorsed by Which?

UK Stairlifts

4.9

47 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday 08:00–19:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 2020

About

Driven by our excellent reputation

Over the last 10 years we’ve built up a reputation for outstanding customer service and after sales support because we only use the best products on the market and offer a “no quibble” guarantee for a minimum of 2 years. Our aim is simply to offer you a high quality service and value for money, and it all starts with a brief phone conversation with one of our specialist staff. We offer a range of products designed to meet our customers needs that includes quality new, used and reconditioned starilifts, all manufactured by the world’s leading brands; including

* Stannah

* ThyssenKrupp

* OTO

Our engineers attended training workshops with OTO and report back that they are of the highest quality they have seen.

Buy any reconditioned stairlift from UK Stairlifts and we will offer a full 2 year “no exclusions” warranty and 3 years on any new product.

We can provide after care service and maintenance packages ranging from service only to a full re-warranty pack

What we do

  • Disability and mobility

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
47 reviews
Customer Service
5.0
Quality
4.8
Value
4.8
Sort by
Very responsive and very fair price. Definitely recommend.
Customer Service
Quality
Value
I rang on a Wednesday and Scott came round to my Dad's house the next day. He measured up and quoted. It was a very good price. Previously the LA (Kirklees) had quoted and it was substantially more, even to the point where my Dad refused to pay and hasn't been upstairs for years. Initially I asked Scott to fit a stair lift that had been gifted to us. It wasn't suitable and Scott explained why, he offered a very fair trade in for the old stair lift. The job was done on the Friday so just 2 days from the initial contact to the stair lift in place and working. We are very pleased with the stair lift. Just so you can see the difference in cost, Kirklees had quoted £5000 and Scott did the job for £1400 plus gave us something for the old stair lift.
Customer in Derbyshire Posted on 04/05/2024 , work completed 03/05/2024
Installation of Stannah 600 refurbished stairlift
Customer Service
Quality
Value
I never purchase any item without first consulting Which. I always spend time researching and reading reviews (some with a pinch of salt) before committing. My old boss always said, buy cheap buy twice, buy the best cry once. In this case it had to be Stannah. The stairlift would only be needed for a short period (4 to 6 weeks) whilst recovering from a knee replacement operation. The cost of a new Stannah was out of the question and a Stannah refurbished installation cost the same as other manufacturers new ones. Trust a trader came to the rescue. We chose UK Stairlfts because of good reviews and they supplied refurbished Stannah stairlifts at an affordable price. Communications and fixing a date and time was excellent. On the day Scott kept in touch because we were having family problems and he fitted in with our needs. We had a problem with a 2 step landing a the top of the stairs. This was easily resolved by Scott. Installation (even with fixing the landing problem) took only 3 hours. We can’t thank Scott enough for an excellent job. Scott left the stairs spotlessly clean and tidy. Scott spent time demonstrating all the functions to both of us. The cost was well within our budget and we intend leavening it in place because it takes up little room and we will probably need it later in life. Thank you all at UK Stairlifts for on time on budget installation. I can only recommend you to one and all.
Customer in West Yorkshire Posted on 10/04/2024 , work completed 09/04/2024
Removal of stairlift
Scott and this company wasted 3 weeks. Very poor communication. Asked for photographs of the stairlift for removal. Sent and eventually replied days later at 22.12 on a Saturday night and I quote "Hi Sue Ill bell you tomorrow" Rang on Monday and arranged to come and take down the stairlift originally supplied by them at 5pm on Wednesday. I messaged on the Wednesday to confirm the appointment but no reply. Waited at 5pm to 7pm and he did not have the courtesy to message he was not coming. Offered £200 for the stairlift that was originally over £4000. Would not buy a stairlift or have any dealings with this company ever again.
Customer in West Midlands Posted on 29/02/2024 (Reviewer did not use service)
Supply and installation of straight stairlift
Customer Service
Quality
Value
The whole process from visit to obtain quotation followed by installation was carried out in a timely manner and done with complete faith in this company.
Customer in West Yorkshire Posted on 30/01/2020 , work completed 28/10/2019
First class job speedily completed
Customer Service
Quality
Value
Scott came twice to check if our property was suitable for a stair lift, even bringing a chair to ensure it would fit correctly following my wife's broken ankle and the urgent need to access the upstairs of our house. There was no sales pressure from Scott and all the details etc of the work to be carried out were provided without delay. Scott fitted the stairlift in very tight timescale. I would recommend this company for its outstanding customer service.
Customer in West Yorkshire Posted on 09/01/2020 , work completed 07/01/2020
Great stairlift installer
Customer Service
Quality
Value
Scott came and did a detailed survey at the beginning of November. It was in no way pressured, no special offers etc.. He was very reassuring. He recommended a bespoke system which was important as there was a lot of furniture to work round. One visitor who quoted for the same job told us some furniture would have to go. This proved to be unnecessary. Installation was on 28th November well withing the time quoted. Scott and Max arrived punctually and proceeded to work quietly without fuss. They left no mess and did exactly what they said they would. They estimated 3 hours, and that was what it was. They were considerate and courteous. After all the work was completed, everything was cleared up and taken away-you would not know they had been. No damage at all to the decor or furnishings was done. Scott took time to demonstrate the stairlift's use and would not leave until he was satisfied that we could use it safely. We were so impressed with their professionalism. Thank you so much Scott.
Customer in West Midlands Posted on 03/12/2019 , work completed 28/11/2019
My review
Customer Service
Quality
Value
Serviced and replaced bannisters on my stair lift. They were on time, very courteous and the price was as quoted. Jon completed with in 1/2 hour.
Alan, Tyne and Wear Posted on 11/09/2019 , work completed 11/09/2019
Prompt and professional
Customer Service
Quality
Value
Stairlift fitted on time and at agreed price by a friendly engineer who took trouble to explain the working in great detail and did all work in a professional manner.
Vernon, Avon Posted on 30/08/2019 , work completed 30/08/2019
Bought and installed stairlift
Customer Service
Quality
Value
UK stairlifts engineer was punctual and courteous. It only took 3 days from the first inquiry to the stairlift being installed. The engineer was very helpful and explained in detail haw to use the equipment. A two year warranty (parts and labour) was included. Overall a very good service.
Customer in Hampshire Posted on 23/08/2019 , work completed 22/08/2019
Stairlift fittings
Customer Service
Quality
Value
Excellent, no pressure sale, neat and clean work, pleasant fitters. Would recommend to any friends/family requiring a stairlift.
Christine, Essex Posted on 15/08/2019 , work completed 15/08/2019