Get extra recognition
Become a Which? Trusted Trader
You’re already a HETAS member - but with the added endorsement of Which? Trusted Traders, you’re even more likely to stand out from the rest and boost your business.
HETAS members can get 50% off the monthly endorsement fee for the first six months.
When you're a Trusted Trader, we're here to support you
We're more than just an endorsement logo. We'll support your business through our dedicated account managers, moderated online reviews and an alternative dispute resolution (ADR) service. Plus you'll automatically become a Which? subscriber.
Read on to find out about the full range of benefits.
Give your customers confidence
Which? Trusted Traders has teamed up with HETAS to help you get more recognition in the market. Customers already have peace of mind that you've got the technical skills to be accredited by HETAS. With our endorsement, they'll have the added assurance that your business procedures have also been vetted.
The Which? Trusted Trader logo sends out a strong signal to customers. It tells them they can be confident of receiving a good service from a reputable business, and it gives them the peace of mind that comes from having access to a dispute resolution service if things go wrong.
Which? Trusted Traders – part of consumer champion Which? – endorses traders all over the UK, and consumers from all over the UK are able to access our website for free to find traders they can trust.
Please note that Which? Trusted Traders are in partnership with HETAS and they do not hold an endorsement from Which?. All members of HETAS must apply and pass our assessment process before becoming a Which? Trusted Trader.
Find out why consumers value an endorsement from Which?
The scheme has helped my company by improving my customer base, and people can see I am a professional trader.
Mark Hopkinson Domestic Gas Heating Engineer
Use the Which? Trusted Traders logo for more impact
Customers trust our endorsement logo. Use it next to your HETAS logo and display it on your website, vans, clothing, invoices and more.
Plus all of our Which? Trusted traders get:
A profile on our site
Attract new customers. Create a photo gallery to showcase your best work and ask customers to leave reviews.
See other traders in your area
A dedicated account manager
A friendly voice on the phone to answer your questions and help you make the most of being a Which? Trusted Trader.
Moderated customer reviews
We pride ourselves on moderating customer reviews to prevent abuse of the system.
Essential updates
Helpful pointers on aspects of regulations that affect your business.
Help resolving complaints
Customers can access an independent alternative dispute resolution (ADR) service if there’s a dispute.
A Which? subscription
Full access to Which.co.uk, including thousands of product reviews, plus Which? magazine delivered monthly to your business.
How to get endorsed
Apply
- Answer a few quick questions to check you’re eligible. We will undertake background checks to verify your answers.
- Complete your application over the phone or online.
- Pay a one-off assessment fee that’s not refundable.
Get assessed
Two business days after receiving your application we’ll:
- Get a credit report to check the financial health and trading history of your business, and to run a few background checks**
- Call you and ask for any documents we need to see
- Ask you to agree to a Trading Standards intelligence check
- Select 10 of your customers at random for references about your work.
Get endorsed
14 business days later our head assessor examines the facts and decides whether to endorse your business or not. Get endorsed and your assigned account manager will:
- Show you how to make the Which? Trusted Traders logo work for your business
- Give you access to our site so you can create your profile and start receiving reviews from your customers
- Set up your monthly membership and fee
Apply now
Stand out from the rest. Become a Which? Trusted Trader.
When customers see the Which? Trusted Traders logo, they know they’re choosing a business that they can count on.
Apply now to get the recognition you deserve.
or call us on 0117 456 6032
The cost of applying depends on the size of your business. We charge just £240 (including VAT) if you have fewer than 19 employees. This goes towards the cost of your assessment – we cover the rest. It’s non-refundable, so if you don’t pass or you decide not to join, we can’t give you the money back.
If you’re invited to become a Which? Trusted Trader, membership starts from just £62 (incl. VAT) each month, depending on the size of your business.
*Offer for HETAS members is 50% off the Which? Trusted Traders membership fees for six months. An initial assessment fee applies and is non-refundable. Offer valid until 30 June 2020.
Find out more about our membership fees