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Endorsed by Which?
The Pure Water People
Opening Hours
Today -
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1629 reviews
Recommended
Recommended
by 100% of customers
Sort by
Good work
Customer Service
Quality
Value
Everything very satisfactory. Head Office in Bristol very helpful. Kevin the engineer's work was excellent and he was very polite and helpful. I hope he visits next time.
Customer in Wiltshire
, work completed
Recommended
Great work
Customer Service
Quality
Value
Lee, the engineer from Pwp, did a fantastic job installing our water system. Arrived on time and did a great job. Very professional and installed the filter in the right location by saving space in the kitchen.
Customer in Berkshire
, work completed
Recommended
Excellent service of water softener
Customer Service
Quality
Value
We have had the water softener for 14 years and we have always had excellent service by the company The Pure Water People. We have just had the annual service provided by Lewis who checked everything thoroughly and changed all the filters. He gave us very useful information regarding our stop cock that really needs changing. The office staff are always very pleasant and helpful.
Customer in Oxfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Had a water filter replacement, the trader was excellent polite and efficent. Cleaned up after himself and was very informative about the work being carried out. Excellent service.
Which? Trusted Traders Consumer
, work completed
Recommended
Fantastic customer service
Customer Service
Quality
Value
I have always been impressed by the quality of The Pure Water People's annual service but this year was exceptional. Not only was Mike extremely knowledgeable about the system, but he explained what he was going to tweak and why and also talked through various options going forward given my current system is 17 years old. There was no sales pressure whatsoever but, on hearing the various options, I was persuaded to go for a new drinking water system which would give me much greater flow given I had the whole family coming for Christmas and suggested he could probably fit before Christmas. I can't praise this company enough.
Customer in South Gloucestershire
, work completed
Recommended
Exceptional Engineer
Customer Service
Quality
Value
The yearly inspection including the change of filters was carried out by Mike. All done at the arranged time in a very friendly and tidy manor. Seeing that I was having difficulties with a punctured tire on my car Mike took over and carried out the work which was beyond my capability. My thanks to Aquatec for sending me such a wonderful engineer.
Customer in Greater London
, work completed
Recommended
Always a pleasure
Customer Service
Quality
Value
It was a pleasure to welcome engineer Mike back on site. He was punctual, polite and friendly, and as pleasant to deal with as ever. He serviced my unit and replaced a small leaking split tap (after 13 years use!) on one of the cylinders. His work was professional and thorough as always and his general advice on the care and maintenance system, which continues to work well, was greatly appreciated. A great product and an engineer who is a credit to his employers.
Customer in North Somerset
, work completed
Recommended
Really effective water softener for whole house
Customer Service
Quality
Value
We’ve been happy with the quality of the water produced by the system. It was already installed when we moved in and have had it serviced every year by Pure Water People with a filter changed this year. It’s usually Lewis who services the unit and it is good to have someone who really knows how it works to call on. We are in a very hard water area and when we could not use the water softener due to building work the kettle furred up almost overnight so we wouldn’t be without it.
Customer in Oxfordshire
, work completed
Recommended
Annual maintenance visit
Customer Service
Quality
Value
This was an annual maintenance and system check visit to ensure that my water softener system was working to maximum efficiency. Engineer Lewis arrived well within the promised time “window”, explained what he planned to do and, basically, just got on with the job giving advice as he progressed. I pay for this service by monthly direct debit and regard the service as money well spent. I should add that the girls in the office are super efficient in handling bookings etc. Many thanks to The Pure Water People Team.
Customer in Surrey
, work completed
Recommended
Pure Water installation service
Customer Service
Quality
Value
Our Pure water system was installed six years ago, a very worthwhile investment. The annual service was completed today by Mike who installed the equipment six years ago. Arrived as arranged, a very personable and efficient engineer…
Customer in Hertfordshire
, work completed
Recommended