NatWest mortgage review

Is NatWest a good mortgage lender?

According to Which? analysis, NatWest offers average rates in comparison with other lenders. 

Its customers gave it a higher-than-average customer score of 70%, which left it in eighth position out of the 22 lenders our survey asked about:

NatWest Mortgages review

	Score	Overall ranking
Which? Customer Score	70%	Joint 7th out of 22 mortgage lenders

Our Scores

Which? Customer Score

Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

NatWest customer satisfaction scores

The table below shows how NatWest performed in our latest mortgage satisfaction survey, which gathered feedback from homeowners with existing NatWest mortgages about everything from the application process to value for money.

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What types of mortgages does NatWest offer?

NatWest – the title brand of the NatWest Group (formerly the Royal Bank of Scotland Group) – is one of the biggest mortgage providers in the UK.

In 2022, the lender had an 11.5% share of the mortgage market, down from 11.1% in 2021, according to UK Finance data.

When we checked in September 2023, there were 132 mortgages available from NatWest. Most were fixed-rate deals, where your interest rate stays the same for a set initial period.

NatWest mortgages had initial periods of two or five years.

A smaller number of mortgages offered by NatWest were tracker deals, with initial terms lasting two or five years before reverting to NatWest's standard variable rate.

Does NatWest offer the best mortgage deals?

Which? analysed thousands of mortgages over a four-week period in August 2023. We compiled a series of top 10 cheapest deals tables based on a variety of borrowing scenarios and counted how many times each lender featured in a table.

The average was five table appearances per week. This is also how often NatWest featured, meaning it offered an average number of competitive deals. (Data source: Moneyfacts.)

How much could I borrow from NatWest?

NatWest lends at 60%, 70%, 75%, 80%, 85%, 90% and 95% loan-to-value to first-time buyers, homemovers and remortgagers.

You can borrow anywhere from 4 to 4.85 times your annual household income, depending on the mortgage deal itself and your financial situation.

How long can the mortgage term be?

All of NatWest's mortgages allow customers to pay back the loan over a maximum term of 35 years.

Can I make overpayments?

You can overpay up to 20% of a NatWest mortgage balance every 12 months, before incurring an early repayment charge (ERC). Most other lenders only allow 10%.

How can I contact NatWest?

Mortgages from NatWest are only available directly, so you won't be able to access them through a mortgage broker.

New mortgage customers can contact NatWest on 0800 092 9585.

The general enquiries number is 0345 302 0190.

You can also contact NatWest by using online chat or visiting in-branch. The website is NatWest.com.