Santander mortgage review

Is Santander a good mortgage lender?

According to Which? analysis, Santander offers average rates compared with other lenders. 

Customers gave it a higher-than-average customer score of 71% for mortgages, which puts it in joint-fifth position out of the 22 lenders our survey asked about:

Santander Mortgages review

	Score	Overall ranking
Which? Customer Score	71%	Joint 5th out of 22 mortgage lenders

Our Scores

Which? Customer Score

Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Santander customer satisfaction scores

The table below shows how Santander performed in our latest mortgage satisfaction survey. We gathered feedback from homeowners with existing Santander mortgages about everything from the application process to value for money.

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What types of mortgages does Santander offer?

Santander is one of the biggest mortgage lenders in the UK. In 2022, it had an 11.3% share of the mortgage market, a slight increase from 11.1% in 2021, according to UK Finance data. 

When we checked in September 2023, there were 134 mortgages available from Santander. Most were fixed-rate deals, meaning your interest rate stays the same for a set initial period.

Santander mortgages had initial periods of two, three or five years.

A smaller number of its mortgages were tracker deals, with initial terms lasting two years before reverting to Santander's standard variable rate.

Does Santander offer the best mortgage deals?

Which? analysed thousands of mortgages over a four-week period in August 2023. We compiled a series of top 10 cheapest deals tables, based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

Santander featured five times per week, which was the same as the average across all lenders, meaning it offered an average number of competitive deals. (Data source: Moneyfacts.)

How much could I borrow from Santander?

Santander will lend to first-time buyers and home movers at 60%, 70%, 75%, 85%, 90% and 95% loan to value (LTV). If you're remortgaging, you can borrow up to 90% LTV.

You can borrow anywhere from 4.45 to 5 times your annual household income, depending on the mortgage deal itself and your financial situation.

How long can a Santander mortgage term be?

All of Santander's mortgages allow customers to pay back the loan over a maximum term of 40 years.

Can I make overpayments?

You can overpay up to 10% of a Santander mortgage balance every 12 months before incurring an early repayment charge (ERC).

How can I contact Santander?

Mortgages from Santander are available directly from the lender and through mortgage brokers.

New customers can call 0800 068 6064.

Existing customers can call 0800 917 5630.

You can also contact Santander via online chat or visiting in-branch. The website is Santander.co.uk.