1st Call Gas Services Limited

I decided to give 1st Call Gas a call, as I couldn't get any hot water or my heating to work. The office staff understood that this was urgent with the cold weather setting in, so she arranged for a plumber to come to mine ASAP. We arranged a suitable time and date (it could've been that same day). The plumber assessed the situation and weighed up the options to me. He was very knowledgable and from his facts, it was clear I definitely needed a new boiler. The next day, two more plumbers arrived, ready to take the old boiler out and replace it with a new one. They kept my house clean and tidy and took all the rubbish away, including the old boiler. All the staff were polite, professional and helpful and I wouldn't hesitate to use them again if I need in the future. It is such a peace of mind knowing the people working in your home, just want to do the best job possible in an honest way. I would definitely recommend the company to others!

This was the first service on my boiler which was supplied and fitted by 1st Call a year ago. The appointment was originally booked for the following day but I had a call from the engineer, who had had a cancellation, asking if I would like the service that day. I was home so it suited me to get it done. He was very efficient, polite and friendly. It didn't take long to check the boiler, everything was working fine, which was expected due to it's age. He didn't check the radiators as the engineer has in previous services on my old boiler, but he said he had switched the heating on briefly to test it. I'm confident that everything will work fine when the weather gets cold. I was advised of the cost (£90) when I booked the appointment and was a bit surprised as previously I have paid much less for services from other companies which included a check of every radiator. However, it will be 2 years since I had to have a boiler serviced and I appreciate that the price of everything has increased in that time. All in all I'm satisfied with the work.

Since we have dealt with First Call gas, they have always been consistent with good service from the booking of the visit, the courtesy and efficiency of the engineer and the honesty about our appliance.

1st Call was very accommodating, working with me to complete a gas safety inspection in challenging circumstances. They were thorough and knowledgeable, and let us know exactly what time they would be there, so no one wasted any time waiting around. Thank you, 1st Call!

Would recommend this company. The gentleman who attended to service our boiler was courteous and did a good job. He arrived on time and left the boiler area clean and tidy.

I've used First Call Gas for a couple of years for the servicing of my boiler. They also fitted smart devices/controllers to my existing system. I find that they are reliable and provide a good service.

The engineer, David Cameron, called beforehand to confirm the date and start time, plus the name of the boiler in question. After a quick call to check the address - it was his & the company's first visit - and parking, he started work immediately. He worked quietly and thoroughly throughout his visit, finishing by checking all the central heating radiators as requested. He then took time to answer my queries clearly and concisely. He gave me advice on the probable life expectancy of the present boiler - not very long! - and the costs of a new boiler. This advice seemed again clear, informed, and sensible.

Was able to get an appointment really quickly, and they responded promptly, even when I couldn't get back to them for 4 days due to work. The engineer was knowledgeable and patient with my lack of any gas knowledge, haha, and even managed to lower my price when the job wasn't as big as expected. Highly recommend.

Thank you for sending Kyle out to look at my broken toilet cistern. It was clearly a demanding job. He worked very hard for a few hours and the toilet is now working again.

Did exactly what was expected in a professional and timely manner.