1st Call Gas Services Limited

Super efficient engineer. Rang ahead of time and arrived exactly on time. Very friendly, very professional and gave me some good tips for setting the thermostat. Very polite and very respectful of our home. Cant recommend enough will definitely use again!

I’ve struggled to find any engineers that deal with Dimplex . 1st call came out as arranged , Richard was helpful offering advice on the best solution for the property . A date and time were planned for installation, the engineer arrived at the exact time and installation took a day. There was no mess or any inconvenience. I did struggle with programming and after an email, Richard came straight out and explained how to change the program setting. I never leave reviews but wouldn’t hesitate to recommend their service

We mounted a new radiator ourselves and needed someone to plumb it in, including chasing the pipe around the room below the skirting board level. After enquiring, they visited to provide a quote within a couple of days, and then after accepting the job, they were flexible about when we wanted the work carried out. The work carried out was done super tidy, we were really impressed with how the engineer carried out the work throughout the day. Would definitely recommend, and will be coming back for any and all future plumbing needs.

I use 1st Call Gas Services every year to service my boiler and they are excellent. From my initial call to arrange their visit to receiving my receipt and technical documents everything is straightforward. It couldn’t be simpler. The guys are all polite and professional and make sure that I’m happy with everything before they leave. I wouldn’t dream of using any other company.

Came at agreed time , knowledgable and thorough when appraising my system . Was friendly, professional and tidy. Installed a new radiator - made a lovely job even though the radiator I bought wasn't the right width for the existing pipework. Also resolved long standing issues with isolator valves which had been fixed ( but not fixed ) already. Reasonable bill for good work . So happy that everything works . I am a new customer and I will be booking my next service with you. Thank you.

My heating programmer wasn’t working and 1st Call Gas came to replace it a couple of days after I reported the problem. The engineer brought 2 programmers and gave me advice as to the best one. It was fitted quickly and he set it for me.

Very able in that they found the source of the leak speedily. Gave advice but asked my opinion on way to manage it. Went to a local plumbing supply agency to get the parts needed. Included me again in the decision making by sending me photos from the shop. Fitted new taps efficiently Left everywhere clean and tidy.

The engineer phoned to give an exact arrival time Very courteous & polite Serviced the boiler efficiently & cleaned site & left Would highly recommend this company Paid by card machine & results emailed asap

Originally fitted the boiler a year ago and returned to service the boiler. They are very pleasant and efficient and left no mess. The engineer explained everything well. I would wholeheartdly recommend this company to supply and fit a boiler

I had a first year service check on my boiler. This took approximately 15 minutes to complete, and l was made aware of the service cost prior to booking the job. The service engineer was named Jordan, he was a very pleasant, respectful and friendly young man. He explained what the service consisted of, completed the record book and advised me what my following annual service will involve and gave an approximate cost.

I asked for the work to be done and agreed a date and time with 1st call. Engineer phoned en route and arrived on time, was polite and worked quickly and efficiently with a range of equipment, respecting the property even using over shoes to check meter located in a different room. Very pleased with the service and would highly recommend

D Cameron was very polite and friendly and carried out the work with due care and attention. Once again good personal service

Rang them on Sunday morning as we had no hot water or radiators. Promised a call-out within 2 hours, and the engineer came within that time. Did an excellent job and explained what we need to do in future. Would most definitely use again!

Your man was very pleasant and got on with the job. He came on time.

I cannot recommend them enough. From my initial phone enquiry I received all the informations and advice I required and more together with a full estimate to achieve. On the day of the scheduled work I received a phone call from Kyle saying he was on his way. He arrived on time, with assistant, and completed the work to my expectations and beyond. Thank you to the team.

Good service. Arrived promptly having phoned beforehand to confirm. Did servicing adequately and informed me of a problem Advised me who to phone and what description of problem to convey.

Very efficient communication with office. Engineer punctual, phoned to confirm arrival time, very professional with excellent customer skills. Felt very confident in outcome of work completed.

The engineer (David) arrived promptly at the time agreed and rang beforehand to ensure it was still convenient. The service was done efficiently and I was advised what was happening i.e. the heating would be put on. I'm completely happy :)

Efficient and polite, answered questions about a couple of things. Reassured me about the guarantee on boiler. Also was earlier than expected which was helpful. Office staff are always helpful and friendly.

I have used 1st Call for years and they are consistently good. The engineers are on time, knowledgeable and efficient. We had an annual boiler service during which the engineer spotted a hairline crack on one of the parts and advised me to ring the manufacturer to get it replaced under warranty. Very satisfied again with the service provided and would not hesitate to recommend.

We really appreciated that Mr. O'Kane's early arrival and efficient work allowed us to go to work on time.

the engineer rang to say when he was coming.he carried the work out thoroughly explaining what was happening. he had to take some stuff out of the cubby hole and put everythig back in its right place

1st call gas refitted all the radiators in my entire house in a really fast and efficient way, they cleaned everything up nicely, only the marks on the wallpaper where radiators were removed indicated they had ever been there! They gave great advice on correct size and positioning of the new radiators. It all looks fab. Very satisfied.

The boiler engineer arrived on time after a pre-visit call to remind me he was on his way. The work was carried out quickly and efficiently. The Engineer was friendly and sociable. He explained what he had done before he left. We will be booking One Call Gas Engineers back next year.

The engineer rang earlier on the day, due to an appointment cancellation that morning. Asked if he could come that morning instead of after midday, to do my yearly boiler service. After a quick chat and a couple of phone calls, I rang and said he could come sooner. Arrived around 20mins later. Everything was sorted and he was on his way. Gave me the rest of the day to do what I wanted. Highly recommend this company to anyone. Good friendly service from the team arranging the appointments in the office, to the team attending to complete the call out. Certainly give them 5 stars ⭐️⭐️⭐️⭐️⭐️

Provided annual boiler service for reasonable price, easy to arrange appointment at a convenient time as new customer

Always receive efficient and friendly service from the engineer who serviced my boiler , a happy customer , thank you 😊

After deterioration, due to expected wear and tear, my Ideal boiler's external flue terminal guard needed replacing. This was attended to by an Ideal Gas Service's engineer almost immediately, with no problems, in the firm's usual friendly and expert manner. Communication is always perfect.

My second time using 1st Call Gas and once again I am pleased with their service. Quick to respond to calls, and no long wait for an appointment. The engineer replaced the heating controller and explained its features, and the charges were as quoted and reasonable. I have already recommended them to another family member who is also very happy with thier services.

Our boiler and central heating system have been on annual contract with 1stCall since shortly after we moved to this address. The technicians have always arrived in the scheduled time window and are thoughtful and polite as well as competent. On this occasion the job went on slightly longer than usual but that was down to an error on my part, having forgotten to book a routine service last Summer. I had booked this at only a few days' notice so I was pleased that they were able to schedule the work. As luck has it one of the company's technicians was taken ill, which rather messed up their scheduling but I still got a call the day before offering a later time slot (which I took) or another day. Servicing complete and certificte issued giving a clean bll of health, so I'm happy!

Boiler service carried out on time at agreed budget. Clean and tidy, polite and courteous. Good communication before and during the job.

I am a longstanding customer of 1st Call and have stayed with them as they are dependable, charge reasonable prices and their engineers are always knowledgeable and friendly. Excellent service and would highly recommend.

1st Call Services Ltd, installed and commissioned boiler under ECO4 Government Scheme for my Father & Mother in Law. Company agreed to install specific boiler at agreed additional cost. Company called in advance to confirm when Engineer & Electrician would be arriving they also provided name of both the Engineer & Electrician which shows great customer service. Engineer & Electrician arrived at the agreed time an completed the work they were scheduled to completed. Good communications throughout whole engagement and invoice issued promptly after works completed.

work was finished in 1 day and to budget as agreed. heating engineers and electrician arrived on time, and knew exactly what was required. All were helpful, tidy and polite. Everything was fully checked and new controls were fully explained. Later the same day a hot water mixer tap would not turn off, probably due to the increased water pressure, I rang their emergency number and was given instructions to isolate the tap. The next day a plumber arrived and quickly fitted a new mixer tap. I can recommend this company.

As usual the engineer turned up on the date and time agreed, completed the work with a minimum of fuss. Left everything clean and tidy and used protective shoes every time came into the house. I would highly recommend 1st Call Gas Services.

Excellent service. Reliable and explained everything during the gas service. First class service and reasonably priced.

Quick response and excellent job done. The engineer came at time agreed, diagnosed the fault and repaired it within the 1 hour call out time. Also checked boiler function fully.

Work carried out by Billy and Joel Excellent guys very helpful never stopped working cleaned up when they had finished very polite and courteous

I have used 1st Call Gas for many years. Good customer service from their telephone answering and competent tradesmen for servicing.

All in order despite some concerns about potential leakage requiring top ups to system. All done in quick time - all left neat and tidy

I have used 1st Call for a number of years now. They are totally reliable and very efficient in their reminders and processes. I have also used them for emergency call-outs to repair faulty boilers in the past. Again they were responsive and able to attend to an issue promptly. Additionally their prices are competitive when compared to other local companies

We've used 1st Call Gas Services for a number of upgrades to our CH system and they have always been excellent. This was a call to carry out a routine boiler service and replace a faulty pressure switch and was carried out quickly and efficiently. Arranging a visit was uncomplicated and the service call was arranged early in the same week.The engineer was thorough, tidy and courteous and we would not hesitate recommending this company for any issues with gas systems.

My first interaction with a gas boiler service, having recently bought a property and receiving a letter in the post from 1st call to remind me that the next service was due (the service log did confirm it had been installed and subsequently annually serviced late Feb each year by this same company). I phoned up, and was able to schedule an appointment in the next week with great flexibility to meet my work schedule. I did later need to rearrange that and it was no problem (there was a slight mistake with the scheduling on their part, but it was quickly resolved). The engineer arrived on time, fully stripped and cleaned the boiler and performed some additional checks (the roof from outdoors and via the attic) and also answered a few questions that I had. Only, minor, complaint was that the engineer emptied something cleaned out of the boiler into the bathroom sink (black dust and dead wasps). They forgot to wash it down the sink, so I had to do that myself after they'd left.

I have been using 1st Call Gas for several years now and they never disappoint. They have installed two boilers for me (two different properties!), changed radiators and done annual services, always attending on time and providing efficient service. Their prices are very reasonable and their office staff provide all the necessary paperwork without needing to be asked.

1st Call installed the boiler a year ago.It has worked perfectly since then,and they have just done its first service. The engineer contacted me on the day of the service to say he could come early due to some cancellations,so we agreed the new time. He came,carried out the service,explained what he had done and that everything was normal. He was polite and efficient,and charged me the amount I had been quoted when I booked the service. He filled in the service record,which was also sent to me as an email attachment along with a receipt.

David was great, called to check if he could pop in earlier than scheduled, checked everything in the boiler, cleaned valves and retested etc and was on hand whilst I called the boiler makers to discuss replacement of parts under warranty. He was polite, knowledgeable and answered all my questions patiently. 1st Call Gas Services have been great every time I've booked them. I would highly recommend to anyone.

The chap arrived on time and once briefed of the problem he methodically went through what could be the problem. He was efficient, knowledgeable and polite and established the problem within a short period. It was due to the water pressure on the incoming cold main. Could not ask for more.

This is now the fifth time that this company has entered my home... once to install my boiler and 4 yearly services since. Every single tradesman has been polite and very courteous giving great respect to their surroundings . Kyle was the lastest to come around to do the servicing of our boiler and again we were more than happy with the work carried out and the friendly manner in which it was done. The staff at their offices should also receive a mention for their helpfulness and friendly manner when you call them.... great company.

Excellent service. Kile arrived on time, was friendly, courteous and thoughtful, always removing his shoes when moving around the house on carpets. The leak on the central heating was in an awkward place where pipes emerged from a concrete floor in the pantry, with two joints close together, and other pipes immediately behind. There was an added problem that the joints featured 12mm and 8mm micro bore pipes. 12mm piping is no longer available. However Kile sorted out how to use a 12mm to 15mm connector on the feed pipe, then replace two joints with 15mm to 8mm feeds, and made a clean connection on the four cuts he had to make. The work took several hours but the system is now working fine.

While this was only a routine service, the engineer was really helpful in resolving an issue that had been concerning us. A quick change on the boiler settings and a bit of helpful advice and it was all resolved. The service itself was done with speed and efficiency.

My boiler lost pressure 3 times in a few days so I rang 1st Call Gas, who installed the boiler 2 years ago. An engineer came out 2 days later. Before looking at he boiler, he said he would check the radiators. The first one he checked had a slight leak! This had affected the system and reduced boiler pressure. He fitted a new valve and showed me where it was faulty. I was impressed with his care and professionalism. Before coming into the house he put covers over his boots, too. I paid by card on a hand held machine. It was all so easy!

The heating engineer was efficient, friendly and polite- came out the next day and got the job done. Not a bad price either compared to other quotes. Five stars

I asked 1st Call Gas back to my property to replace three old radiators with new more efficient ones. The whole process from initial survey through to completion was excellent, and the price was reasonable too. The fitter, Kile, kept me informed and involved throughout the install which was not without its challenges. He consulted me eat very step to ensure the finish result was suitable and left my home clean & tidy.

The service engineer was first class, very professional and respected my property. The company themselves give excellent customer service and trustworthy.

I have used 1st Call Services for a number of years to complete my boiler service. This has included having a new boiler installed by them too. They are very professional, respectful of property, friendly, ontime and efficient. I have never had any issues with their work or conduct. First class service every time. Thank you!!!

Engineer was efficient, helpful and pleasant. Very pleased with the work carried out. Highly recommended.

Chris arrived on time and was a very friendly and pleasant chap. Great service all round and very accepatble price.

All work was completed with the minimum of fuss, David was extremely clean, helpful and thorough. He also offered sound advice about my mum's heating system and this is being moved forward by yourselves. Thank you very much.

I had a new boiler fitted 6 yrs ago and rang the manufacturer to do the first service. The engineer did the work ok but was a bit offhand and the company didn't clean the type of filter I’d also had fitted. As a new boiler, it was clean, easily accessible at waist height so it didn’t take him long but I thought the cost was on the high side. Since then I’ve always used 1st Call Gas Services Ltd to do the annual service. I saw their full page, eye catching ad in my local free magazine. They always answer the phone promptly and politely, plus they tell me the cost of the service, also advising that I can pay by card or cash. I’ve never had to ask and to date it hasn’t differed from what I was told. The engineers have always been prompt and use disposable footwear covers at all time. They are professional yet friendly and are happy to answer any questions I might have. Before leaving they ensure the radiators are hot and don’t need bleeding. Their service is excellent and as long as they are trading I won’t be using anyone else to service/repair my boiler. I’d recommend the company to anyone.

I reported my broken boiler to 1st Call at 10 this morning. They said they would see if yhey could rearrange some jobs to get to me asap. Fifteen minutes later an engineer phoned to say he could be at my house in 20 minutes. He arrived on time and diagnosed the problem as a faulty pump. He had the pump replaced and the boiler working again by lunchtime. I still can't believe how fast and efficient 1st Call were.

I have honestly never dealt with such an efficient, fair and honest company. From the first point of contact, everybody from 1st Call Gas Services were friendly, knowledgeable and patient. Work was completed quickly by a very friendly engineer who took the time to talk me through what he was doing and was respectful while in my home. By the time he was done, you'd never have known he was there (apart from the new radiator!). Really impressed and extremely grateful, thanks again!

I used 1st Call Gas Services Ltd on recommendation from my mother. Booking a time for my boiler service was easy. The engineer called in advance to give me 20 min warning, this was the first call to the day so good to know the time of arrival. The service was completed within 45 min and details of the service and outcome communicated well. Payment was easy by card direct with the engineer.

Great work on our annual service. the engineers always pleasant and knowledgeable. Extremely satisfied with 1st Call Gas

Easy to contact always on time always explain what they have done and leave no mess always pleasant trustworthy

We had the annual boiler service from 1st Call as we do every year, and as always, they were on time, tidy, efficient and friendly. The engineer gave helpful advice above and beyond the service and was very knowledgeable. Highly recommend!

The Engineer rang to confirm arrival time, as agreed when booking the appointment. They were knowledgeable, polite, tidy and clean. They answered my questions clearly and kept me informed and gave me details as they left. I would highly recommend this company, I felt reassured and supported and that my boiler would be safe for this winter.

The engineer rang before coming which I appreciated. He worked well and gave me feedback on my boiler a very polite young man.

My gas boiler (installed over 5 years ago by 1st Call Gas) stopped working. I called 1st Call Gas around 9.30am and they were able to send a plumber within 3 hours. The plumber diagnosed the problem and said it could cost £500 to fix, but suggested the boiler may be within warranty. He checked it out and found 3 months remained of a 6 year warranty. He then contacted the manufacturer to arrange for them to fix the problem - at no cost. 1st Call Gas charged me a reduced call out charge for their service. I was very satisfied.

Before this service, the boiler had annual British Gas services under a maintenance contract and they had found no problems. The 1st Call man found loads of accumulated muck that he had to scrape out from two places. The BG checklist includes 'Magnetic system filter checked' but 1st Call man told me this seldom is a problem. Clearly, BG has not checked properly for blockages. Having cleaned up, my boiler is now running well but he suggested I consider getting Worcester Bosch to do an overhaul next year as this requires special tools. 1st Call charged £78 - a lot less than a one-year service contract.

Highly professional and friendly service. Very approachable and helpful before and during the work. They were the fourth plumbers company we had contacted, we had been very disappointed by the poor communication from the first three who didn't bother to return our calls or even send a quote after they had visited. 1st Call Gas Services were by far the best in terms of communication, professionalism and value for money. Recommended.

This is now my ‘go to’ firm as they provide quick, knowledgeable, friendly, reliable service. They were great at diagnosing an issue with relatively new boiler last year (installer/previous service company just didn’t make any effort to sort us quickly). Therefore also used them for annual boiler service. Clean, tidy and friendly. Now going to almost certainly use them for some replacement radiator work and I know I will get a stress-free experience at a sensible price.

I have just had my boiler serviced for its second year. 1st Call Gas fitted the boiler efficiently two years ago. They sent reminders for service when it was due. The engineers were all friendly. They wore shoe coverings to keep my carpets clean during the service. Payment was very easy as the engineer was able to read a card and send me a receipt by email. I also received a receipted invoice and gas certificate next day by email. I am very pleased with 1st Call Gas!

My boiler was serviced by Mr. C Haigh on the 11th July, I received a courtesy call before his arrival. I asked him to show me how to adjust the pressure which he instructed me on. I was very pleased, he explained exactly what he’d checked and if I noticed any problems to get in touch. Thank you for always providing an excellent service!

Work carried out with complete cleanliness and efficiency and upon the agreed dates as previously agreed.

This is the 3rd time Iv used 1st call for a variety of jobs. Today was just to fix or replace a faulty kitchen tap. Iv had the same plumber Kyle each time and he’s always so knowledgeable and polite. He fixed the tap really quickly and I was charged a reduced rate as it hadn’t taken him long. Would highly recommend.

We were very happy with 1st call gas. We needed a new water tank in the attic. The service provided from start to finish was excellent. At all times we were kept informed of the work that was needed and the time and costs. Also the price of the work was very reasonable. I would definitely recommend this company.

A fast leak appeared on the piping below our hot water expansion vessel. Our usual plumbers couldn’t attend for 6 days. I rang 1st and they said a plumber would come immediately after normal working hours. He rang just after 5 to say he was on his way. By the time he arrived the vessel had fallen off the wall - it had filled up and become heavy. He emptied the vessel, recharged it, tested it and refixed it. This was all done expertly and cheerfully though he had already done a day’s difficult work. Without this prompt and effective help we would have had real problems. The emergency call out cost £100 and with VAT and materials it was £132. Money well spent.

The engineer arrived as arranged, did a conscientious check and gave some useful info. All straightforward.

We have had a maintenance contract with 1st Call for four years now and have experience, nothing but prompt reliable and professional service. They have always come when arranged and always left having done an excellent job! The best example of this being, just recently, we had a leak from underneath our shower, indicated by staining on the kitchen ceiling and water gushing from an electric light switch downstairs! In this situation you fear the worst and envisage a lot of material disruption. We contacted first call straight away and we were reassured and had a visit arranged from one of their plumbers on the same day! Not only did he find the leak but replaced the faulty parts and sorted the problem there and then with the absolute minimum of disruption! Much to our great relief. All round really good customer service and piece of mind. We would not hesitate to recommend 1st Call to anyone and have indeed done so to several members of our family. A big thank you!

Our hot water for the taps was being heated regardless of its control setting. The 1st Call guy came round reasonably soon and assessed the problem, and a few days later came to install the replacement part and check everything was working properly. He was friendly, competent, didn't leave any mess, and it all seems fine now. We're happy with the service.

Every thing went smooth. No problem nothing needed repairing or replacing. The Gentleman Engineer was polite and professional.

1st Call Gas Service have now serviced the boiler in my rental property for the second year running. I have consistently found them to be helpful and the service they provide is very good. I am happy to recommend them.

They were quick and efficient all round. It was also good to see the heating engineer wore shoe covers.

We have used first call gas for many years for boiler and gas fire servicing. We have always found them very reliable, friendly, down to earth and helpful, e.g. phoning through to the boiler company on our behalf over a warranty issue. They efficiently contact us every year, with no pressure.

As always with 1st call, excellent service. From initial call to survey to completion of the job and invoicing. Although this was a small job relatively speaking it wasn't an easy one. The engineer called prior to arrival and completed the job in the estimates timeframe. Very highly recommended

Excellent service from 1st call. I had a call back in response to my message within about an hour and a gas engineer was despatched shortly after. Kyle diagnosed the problem, gave very helpful advice and fixed the issue within an hour. Very impressive service. Thank you

Thank you so much for your help. David came out to fix our boiler because the water was lukewarm. He called before he arrived, was on time, really friendly and helpful. He quickly worked out what the problem was, got the part from the van and fitted it. It was an excellent service and I would definitely recommend the company to others. Thanks a million.

Pleasant manner, efficient and speedy service. Repair completed, useful discussion about service requirements

Excellent customer service, when I telephoned to explain that the pressure had gone, they managed to fit me in the next day. The engineer got the boiler back to pressure but new parts were needed, all this was explained and an appointment made for the following week as the parts had to be ordered. The engineer turned up at the allotted time on both occasions, telephoning beforehand to make let me know where he was and how long he was going to be. He explained what he needed to do to get the boiler fixed (and to complete my annual service), in language I could understand! The office then telephoned to confirm the price and that I wanted the work doing by them, they then made an appointment. It was all very easy and efficient and the staff were all helpful and clear in everything they did.

I’ve used 1st Call Gas Services since they renewed my Ideal boiler and once again their service matches their name “1st” class. Their engineer was on time and explained what he was doing and the outcome of the service. Their charges are more than reasonable and I have the confidence that my central heating system is in perfect running order.

I have used First Call since 2018 for the annual service of my gas boiler, I have been reassured by their excellent service and reasonable costs. Setting up the appointments at a time convenient for me was easy by phone or text, efficient office staff, confirmation by email. The gas engineers were always punctual, efficient, knowledgeable, polite. What I really appreciate is that the engineer explains to me what they're doing, how things work, what problems might be; they are good communicators willing to answer questions. A reminder for when the service is due is sent, but no annoying badgering. I am 100 % satisfied with First Call and will definitely continue to use them for service and repairs. (I do not usually complete satisfaction surveys, but this company deserves it.)

Sorry about my previous review, I hadn’t appreciated it was for 1st Call and not Cadent. As ever 1st Call is who I turn to with this kind of problem. Called them out right on office closing time and despite being extremely busy and “fully booked” they were able to send out Kyle first thing the next day. Kyle was professional, cool headed and resourceful and “cracked” the problem straight away. First class job by a first class engineer.

Everything was perfect. The engineer telephoned when he was 5 minutes away. He carried out the service quickly and efficiently and was very courteous and considerate. I am very grateful.

Boiler ceased to function - repair request made late Sunday evening - attended to promptly - much appreciated.

The gentleman that came rang before and let me know he was on his way. He was professional and polite, left no mess. He explained everything in terms I could understand. I was really impressed with his visit.

The engineer arrived on time and was very helpful in explaining how our new boiler (10 months old) worked and how to top the water in the boiler after bleeding radiator valves. He explained a job I need to do and the reasons why the work needed to be done. Very thorough and look forward to next years service.

1st Call let me know when to expect the engineer, I had a call confirming arrival time and when they arrived they were polite, knowledgeable and efficient. They were clean and tidy about their work. They are excellent value for money and I would highly recommend them.

As soon as the engineer arrived, we liked his demeanour and he was courteous and friendly throughout his visit. He was very professional and gave time to answer our questions. First class!

I have been a customer of 1st Call for over 15 years and from the start they have always provided a quality service at reasonable prices. I have seen the company develop and grow and become the deserved success it is today. They are good communicators, turn up on time and get the job done without delay. The most recent call was a routine service on our old boiler but it took a lot longer as there were problems. The engineer stayed late until the job was done. It transpired that there are repairs needed, or a new boiler and 1st Call had another of their associates come out next day, free of charge to quote for the repairs or replacement. We are now having a new boiler fitted next week and are very happy with the prompt service.

Service carried out in professional and timely manner. Have used this company for ten years and always found them helpful and good value.

It was a simple service appointment, but done quickly and at a time convenient to me. I asked a few questions about looking after the boiler. He showed me exactly how to correct a fall in pressure.

Polite and clean. Explained everything he had done. Satisfied with the service we receive from your company as everything is done to make our thoughts feel safe as possible. Thank you

Excellent service phoned before arriving did a good job was more difficult than expected but got sorted

I called on Tuesday and the repair to my boiler was completed on Wednesday morning. Engineer rang to let me know he was on his way, was polite and friendly when he arrived. Put on shoe covers before he entered the house and told me exactly what he had done before he left. I now have hot water again. Thanks for the super efficient service.

First of all, I was sent a reminder when the boiler needed to be serviced. When I rang to book the boiler service the lady I spoke to was friendly and helpful. It’s useful to be given an a.m. or p.m. appointment so that you don’t have to wait in all day. The engineer rang to let me know when he would be arriving. He was smart, friendly and answered questions I had about the job and the water pressure. He carried out his work quickly, quietly and efficiently. He left the site clean and tidy. I also received the boiler service record the following day which was great.

A boiler service was due, which revealed a broken part. The plumber took the trouble to check whether I was still in warranty, which I was, and carried out the work efficiently and quickly, along with the service to the agreed budget. The plumber was very pleasant, and kept me informed about the actions he was taking. The ensuing paperwork and certificate were delivered promptly. I felt confident enough to use them again,and recommend them.

Engineer from 1st Call Gas Services dug out the old soakaway aggregate from around the external condensate pipe, because the original installers had used inadequate-sized stones which combined with the surrounding soil had set hard like concrete, thus impeding the flow of water which was going back into the boiler and shutting it down. A paving stone was removed to access the condensate pipe. The personable engineer worked expertly and diligently to rectify this, replacing all the aggregate stones with larger ones - showing me what he was doing as the job progressed. When finished he replaced the paving stone exactly as it was before and brushed the area until it was spotless.

Having installed my boiler two years ago 1st Call have always kept in touch and sent reminders for the yearly services. This was the second year service and booking the time slot was very easy. The engineer (Russ) turned up on time and was very friendly in his whole outlook and spent time talking over what it was he was actually doing. A very good service from 1st Call from initial installation to current day.

We had fantastic service from start to finish with 1st Call. The dealings with the office were very professional and the engineer (Matt) had a fantastic attitude and sorted our underfloor heating problem out with ease. Thanks for your help 1st Call it’s just what’s required, excellent service, job done, no hassle and we’re extremely pleased to have heating again.

Turned up on time, professional service delivered, we use this company regularly for service and repairs, would recommend.

Arrived on time to give my boiler its annual service. First time I’ve use this company and will use them again. Very good service. Seemed competent and gave good advice as to the condition of my boiler given it’s age. Highly recommend.

Had a problem with our boiler that kept showing fault codes and not firing up. Left a message with 1st Call Gas and someone got back to me very quickly. They had someone out the next working day. The solution to the problem was not obvious but they kept us informed all the way through. Seemed very knowledgeable - would not hesitate to recommend, indeed we will be keeping their number if we need further work in the future. Excellent organisation as far as I am concerned.

I have used 1st Call Gas a few times now and can't imagine using any other gas engineers. From the first telephone call to the final fix their team have been excellent. Even if it's just a quick boiler service to what was recently a misbehaving heating system they have been superb. The team are polite, professional, caring and efficient. They keep you informed throughout giving you good advice along the way.

Professional service good value for money serviced by company who fitted boiler would definitely have them next time and would recommend

1st Call Gas Services tested my chimney and then installed real flame gas fires in our 2 fireplaces. They were prompt to come out, very knowledgeable and friendly and completed the work neatly leaving no mess. I will definitely use them again for any gas work and will be recommending them to friends. The engineers themselves were charming and the ladies booking appointments in their office were extremely efficient.

1st Call Gas were recommended by a neighbour last year. So had a new boiler fitted Sept 2020. Just had them carry out its 1st Annual Service. I can highly recommend this company. They care about doing things right and making sure their customers are totally happy with the service they provide. Local Firm and Loyal customer because they look after you.

Our boiler developed a fault, the reception at 1st Call were able to book us in for a same day visit from an engineer who turned up on time and was polite, helpful and professional. The service was faultless. We had hot water restored in a matter of hours!

This was the 1st annual service for our boiler installed last year. The engineer was courteous and wore a mask as requested. The visit was postponed from earlier due to a Covid positive case but the secretary soon had a new date on the calendar. The engineer arrived in the time specified and the service was efficiently done. I would always recommend your company if the current high standards are maintained. Indeed, I have already recommended you to friends in the town who had a boiler breakdown a few weeks ago.

I can highly recommend 1st Gas, this is the second visit we have had in a week to two different problems by the same engineer (PETER) firstly to no hot water which he fixed very efficiently and the second to repair a broken control on a radiator, he was such a patient kind and helpful man and repaired the problems with no effort, a very professional engineer, he even took some cards to post for me. He is a credit to the company. The customer service staff were very polite and professional, and the job was done in the allocated time.

I live in a city centre apartment with a simple hot water cylinder and immersion heater system. When I was greeted one morning with the cylinder leaking all over the hallway, 1st Call were able to get over to me in less than two hours to diagnose the problem and advise short and medium term actions and solutions. They booked me in for three days later to replace my faulty system. Their representative, Leon, was friendly, helpful and to the point. On the day of work, engineer Kile arrived on time, began work straight away and kept me up to date throughout the day. Once complete time was taken to talk me through the new tank and gave me a chance to check that everything was working correctly. Everything was left today and I was assured to call them if any problems did crop up. I would definitely recommend this company for their fast and efficient service.

Contacted 1st call following a recommendation and have to say they were efficient in responding with all commitments from quote to work completion being done one time with no fuss. Quote was extremely competitive The work was tidy and nothing was too much trouble. Highly recommended

Very good efficient work - 1st Call Gas installed the boiler a few years ago (another job which they did really well) and their annual services of it have ensured that it has kept running in tiptop condition ever since.

After our old boiler failed during a very cold period I contacted several companies for a quote for a replacement.The very professional and efficient way the team at 1st Call Gas handled my request was very reassuring, several of the companies I called didn’t even feel the need to come and look at the job but asked me to email photos of my existing boiler and pipework. When I called 1st Call gas they said someone would come out and assess the job at 8 am the next day and bang on 8 their engineer turned up and thoroughly checked all aspects of the work necessary and reassuring me that I didn’t need to upgrade any pipe work etc. Their quote was very competitive and they were able to offer me a slot for installation a few days lay, again they turned up at the time stated, the heating engineer was polite, friendly and helpful and the work was completed in just over half a day when I had been quoted by other companies for a two to three day job. We are very happy with all aspects of how our job was handled from start to finish and wouldn’t hesitate to recommend 1st Call Gas to anyone wanting a new boiler or heating system.

1st call gas came to replace our old boiler and install some radiators at our property recently, our experience of them has been very positive. They were very responsive in offering us a competitive quote and advice. The office staff have been helpful and efficient in getting answers to any questions. The engineers came on time and were polite and diligent throughout, in addition to doing a good job they were helpful and courteous. They left the place tidy and showed us how to use the Honeywell 3r heating system. They even managed to resolve a water pressure issue we had been experiencing which has, in addition to the other work done, made a huge difference to us as a family. We both found 1st call gas easy and straightforward to deal with and experienced a reliable and professional service which we are very happy with and would recommend without hesitation.

We recently had our boiler serviced by the Team at 1st Call Gas. The engineer who came to the property was friendly and respectful of COVID guidelines and wore his mask throughout his time in our property. He carried out our service with minimal disruption and he was polite and informative. Overall a great service by the team and a very satisfied customer. I highly reccomend 1st Call Gas Top Job.

Very efficient, polite and cheerful. I have used first gas before and have always found them excellent.

Wasn't present myself when work carried out but heard no complaints. Did what they said they'd do at the price quoted. Responsive and courteous.

We are so pleased with the service your company offers. Our boiler stopped working at Christmas and one of your chaps came out on Christmas Eve and again on Boxing day. Absolutely efficient and worth every penny of what we pay on a monthly basis.

Very accommodating on the phone to fix suitable appointment Efficient service from Gary and he was happy to go back to the van to fetch his mask, sanitise his hands and fetch his own pen to sign the documents.

We had excellent service from 1st Call Gas when replacing our old boiler last November, from Leon's initial visit to prepare an estimate and talk through our numerous queries to the installation itself. The fitters (Billy and Kyle) were great - punctual, efficient, very friendly, hardworking and tidy. The boiler has been installed now for three months and is working really well and efficiently. We've definitely used less gas compared to this time last year (despite being at home with the heat on a lot more because of Covid restrictions). Would highly recommend 1st Call Gas.

I used this company a year ago to fit me my new boiler and they did excellent work. I have just had them out to do me the first service and the guy who came was great did everything he was supposed to and was friendly he also left everything clean and tidy when he left. i would recommend this company to anyone and I will continue to use them for all my future boiler services thank you

I had a new boiler installed and three blocked radiators cleared. When I called and explained my situation,1st Call Gas came out the following day to give me an estimate. They were extremely helpful and gave me options to save money where I could. The work was started first thing the following week and completed on time as promised. 1st Call Gas were punctual, helpful and efficient and charged the agreed amount. Everything is now working well and I would definitely recommend them.

We have used this company several times previously and found they gave first class service. The service was booked for 8.30 on Friday 28 January 2021. The engineer rang to say he was on his way and arrived some 20 minutes later - right on time. The engineer was careful and considerate and the service was completed with no fuss. Great service - great engineer

Fantastic service from start to completion. Heating broke down during the height of winter and these guys were lifesavers, came straight away and replaced our system in a day. There was minimal mess and we were so impressed with the service we decided to replace/ update our shower system and replace plugs, taps and waste in our bathroom. Very happy.

We had a gas boiler and unvented cylinder serviced. Engineer arrived on time and was professional. I had a number of questions about the system as it was still new to us and he was more than helpful explaining all the different control mechanisms. Compared to other companies we called the quote was reasonably and fairly priced. Great work and great service. Will definitely use again.

1st Call Gas Services installed my boiler a few years ago and service it every year. The work is always done efficiently and in a tidy manner. This November, under COVID restrictions, the work was undertaken in a very safe manner. The engineers and the office staff are always friendly and easy to communicate with and ask questions. Feel very comfortable and in good hands with this team.

We have a somewhat complex piped underfloor heating system and one of the two zones stopped working unless the other zone was working, which was not how it was supposed to work. The first engineer identified the control system as the problem. I was contacted by phone to give a quote, as the parts are rather expensive. Once the parts arrived, I was contacted again to arrange a visit. I already knew Dave, who fitted the new replacement control system, as his firm has done several pieces of work for us. He patiently explained what he was doing as the new and complicated system was fitted. All now works perfectly and indeed better than before. It can sometimes be different to find reliable tradespeople, but ever since we first used them, they have been completely reliable, pleasant and in my view, good value for money.

New heating thermostat fitted. Prompt, friendly, professional service. Very satisfied with the work. Would definitely use this company again.

We originally were booked for Thursday 19/11 but they called and asked if they could come on 14/11 between 9-12. We were happy with that. We received a call 20 minutes prior to them turning up. When the engineer turned up he had a mask on plus coverings for his shoes. The service took around 35-40 minutes. I paid with a debit card as he had a small card machine with him. He also updated boiler service record. I then received a couple of days later the service report and a receipt. I'm pleased with the service that I get from 1st Call so can recommend them.

Replacement of extremely old boiler at my Fathers with new combi which included new piping and relocation of boiler. 1st Call Gas did everything they said they would. Came on time, all work done in 2 days as stated. Cleared all mess and waste. Definitely recommend.

After 14yrs needed a new boiler. 1st Call Gas were recommended by a friend. Their communication has been excellent, they gave honest sound advice. Very fair, transparent and honest people and company. From initial visit, quote, dealing with any enquires, fitting they took great care. The fitter was polite, Friendly, right on time and very tidy. Attention to customer care and high standards. Recommend them to everyone. Top Company. 👍

Both the person who came to assess the work and give a quote, and the plumber who came to do the job, turned up promptly. The assessment was clearly explained, and the quote arrived quickly. The plumber did a great job, was happy to explain what he was doing and why. Completed the job, fixed the problems, and left the place clean and tidy. The fee was as quoted. Highly recommended.

I'm very pleased and impressed with the efficiency and professionalism of 1st Call Gas. They dealt with a difficult pipework problem, creatively and conscientiously, to get my central heating system working again. They also cleaned up thoroughly afterwards. I wouldn't hesitate to recommend them.

Throughout the process Dave has been a very good communicator. He visited us to look at the site and to quote for new boilers and produced quotes by return, just before the Covid-19 lockdown. It was agreed that we would have a new boiler, but only when we were comfortable to have installer/s in the house. They were never 'pushy', which impressed me. We called the company in August to say 'go ahead' and the new 'Ideal' boiler was installed within a few dates. Currently it is purring like a dream and we are very pleased with the all round professional experience to date.

I had to replace my old boiler. 1st Call Gas sent a friendly and well-informed staff member to my house about a day after my first contact. He explained options to me and sent quotes promptly. Work was carried out one day after I confirmed and completed in a day. Fee was reasonable and slightly cheaper than budgeted because we got lucky with a flue pipe. No fuss, no mess, very professional. Follow up call received to check that I'm happy with the work. Documentation in order. Great service, thank you.

Quick friendly and efficient service from local company. Service contract excellent value.Installed my system 8 years ago never had any issues.

I originally had a new boiler fitted & supplied by 1st Call gas services 1 year ago. I have just had the yearly service done, I can honestly say this company are super-efficient and very professional, Boiler fitting was done very smoothly plus I got a service reminder and this was completed very efficiently, 1st Call are very reasonably priced and the service is excellent, Thank you

1st Call are an honest, reliable and efficient company to deal with. They turn up on time and are flexible with appointment times. They have done a full range of jobs for me, ranging from installing a new boiler and heating system to annual checks of my gas appliances. On their most recent visit they plumbed in a new gas hob as well as a standard boiler service. I can recommend them without reservation.

I have used 1st Call twice for annual service checks to our boiler. They are efficient, very helpful and polite. I would highly recommend them.

From initial enquiry to completion, the work was all handled professionally and efficiently with no pressure selling. My queries were fully dealt with and despite having the work carried out during lockdown they were clean and followed government guidelines. I wouldn't hesitate to recommend 1st Call for standard of work and price.

1st Call were recommended to me several years ago. Fitted a new boiler and have serviced it every year since.Have had several other jobs done and have always found engineers prompt ,efficient and reliable.

Despite office being closed I received a prompt phone call in reply to my email enquiry. Engineer arrived when expected, and phoned first to let me know arrival time. He observed all current coronavirus precautions. It was a boiler service, so I assume was carried out properly.

I can always rely on 1st Call gas. I own 2 rented properties and they carry out the annual gas safety checks and services on both boilers. Dave & Hayley are very helpful when I need to call him with any problems I have with the appliances and his engineers are very professional, especially Gary Boot who has undertaken the last few jobs at the properties. I would definitely recommend them.