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1st Call Gas Services Limited

5.0

166 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

1st Call Gas Services are fully qualified and accredited gas and plumbing engineers based near the centre of Sheffield. At 1st Call Gas Services, we pride ourselves on providing excellent customer service, maintaining customer relationships and offering the best advice and expertise on your plumbing and gas related problems.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Underfloor heating
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Gas installers

  • Bathroom fitters

  • More Services

    • commercial services
    • commercial repairs

Customer reviews

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5.0
166 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
1st Call are First Rate
Customer Service
Quality
Value
1st Call installed the boiler a year ago.It has worked perfectly since then,and they have just done its first service. The engineer contacted me on the day of the service to say he could come early due to some cancellations,so we agreed the new time. He came,carried out the service,explained what he had done and that everything was normal. He was polite and efficient,and charged me the amount I had been quoted when I booked the service. He filled in the service record,which was also sent to me as an email attachment along with a receipt.
Customer in South Yorkshire Posted on 13/02/2024 , work completed 09/02/2024
Great service
Customer Service
Quality
Value
David was great, called to check if he could pop in earlier than scheduled, checked everything in the boiler, cleaned valves and retested etc and was on hand whilst I called the boiler makers to discuss replacement of parts under warranty. He was polite, knowledgeable and answered all my questions patiently. 1st Call Gas Services have been great every time I've booked them. I would highly recommend to anyone.
Customer in South Yorkshire Posted on 12/02/2024 , work completed 07/02/2024
>Efficient
Customer Service
Quality
Value
The chap arrived on time and once briefed of the problem he methodically went through what could be the problem. He was efficient, knowledgeable and polite and established the problem within a short period. It was due to the water pressure on the incoming cold main. Could not ask for more.
Customer in South Yorkshire Posted on 01/02/2024 , work completed 18/01/2024
Yearly Service
Customer Service
Quality
Value
This is now the fifth time that this company has entered my home... once to install my boiler and 4 yearly services since. Every single tradesman has been polite and very courteous giving great respect to their surroundings . Kyle was the lastest to come around to do the servicing of our boiler and again we were more than happy with the work carried out and the friendly manner in which it was done. The staff at their offices should also receive a mention for their helpfulness and friendly manner when you call them.... great company.
Customer in South Yorkshire Posted on 28/01/2024 , work completed 24/01/2024
Repair leak on central heating
Customer Service
Quality
Value
Excellent service. Kile arrived on time, was friendly, courteous and thoughtful, always removing his shoes when moving around the house on carpets. The leak on the central heating was in an awkward place where pipes emerged from a concrete floor in the pantry, with two joints close together, and other pipes immediately behind. There was an added problem that the joints featured 12mm and 8mm micro bore pipes. 12mm piping is no longer available. However Kile sorted out how to use a 12mm to 15mm connector on the feed pipe, then replace two joints with 15mm to 8mm feeds, and made a clean connection on the four cuts he had to make. The work took several hours but the system is now working fine.
Customer in South Yorkshire Posted on 17/01/2024 , work completed 15/01/2024
Excellent work and excellent advice
Customer Service
Quality
Value
While this was only a routine service, the engineer was really helpful in resolving an issue that had been concerning us. A quick change on the boiler settings and a bit of helpful advice and it was all resolved. The service itself was done with speed and efficiency.
Customer in South Yorkshire Posted on 15/01/2024 , work completed 12/01/2024
Excellent Firm
Customer Service
Quality
Value
My boiler lost pressure 3 times in a few days so I rang 1st Call Gas, who installed the boiler 2 years ago. An engineer came out 2 days later. Before looking at he boiler, he said he would check the radiators. The first one he checked had a slight leak! This had affected the system and reduced boiler pressure. He fitted a new valve and showed me where it was faulty. I was impressed with his care and professionalism. Before coming into the house he put covers over his boots, too. I paid by card on a hand held machine. It was all so easy!
Customer in South Yorkshire Posted on 13/01/2024 , work completed 11/01/2024
Friendly and lovely to deal with
Customer Service
Quality
Value
The heating engineer was efficient, friendly and polite- came out the next day and got the job done. Not a bad price either compared to other quotes. Five stars
Customer in South Yorkshire Posted on 04/01/2024 , work completed 04/01/2024
Replace Radiators
Customer Service
Quality
Value
I asked 1st Call Gas back to my property to replace three old radiators with new more efficient ones. The whole process from initial survey through to completion was excellent, and the price was reasonable too. The fitter, Kile, kept me informed and involved throughout the install which was not without its challenges. He consulted me eat very step to ensure the finish result was suitable and left my home clean & tidy.
Customer in South Yorkshire Posted on 02/12/2023 , work completed 22/11/2023
Boiler Service
Customer Service
Quality
Value
The service engineer was first class, very professional and respected my property. The company themselves give excellent customer service and trustworthy.
Customer in South Yorkshire Posted on 29/11/2023 , work completed 28/11/2023
Annual service on boiler. As always, fantastic customer service from booking to completion.
Customer Service
Quality
Value
I have used 1st Call Services for a number of years to complete my boiler service. This has included having a new boiler installed by them too. They are very professional, respectful of property, friendly, ontime and efficient. I have never had any issues with their work or conduct. First class service every time. Thank you!!!
Customer in South Yorkshire Posted on 17/11/2023 , work completed 15/11/2023
Excellent Service
Customer Service
Quality
Value
Engineer was efficient, helpful and pleasant. Very pleased with the work carried out. Highly recommended.
Customer in Staffordshire Posted on 14/11/2023 , work completed 10/11/2023
Gas central heating boiler service.
Customer Service
Quality
Value
Chris arrived on time and was a very friendly and pleasant chap. Great service all round and very accepatble price.
Customer in South Yorkshire Posted on 10/11/2023 , work completed 06/11/2023
Service of boiler, gas fire and replacement of thermostat on bedroom radiator
Customer Service
Quality
Value
All work was completed with the minimum of fuss, David was extremely clean, helpful and thorough. He also offered sound advice about my mum's heating system and this is being moved forward by yourselves. Thank you very much.
Customer in South Yorkshire Posted on 04/11/2023 , work completed 01/11/2023
1st Call : 1st Class
Customer Service
Quality
Value
I had a new boiler fitted 6 yrs ago and rang the manufacturer to do the first service. The engineer did the work ok but was a bit offhand and the company didn't clean the type of filter I’d also had fitted. As a new boiler, it was clean, easily accessible at waist height so it didn’t take him long but I thought the cost was on the high side. Since then I’ve always used 1st Call Gas Services Ltd to do the annual service. I saw their full page, eye catching ad in my local free magazine. They always answer the phone promptly and politely, plus they tell me the cost of the service, also advising that I can pay by card or cash. I’ve never had to ask and to date it hasn’t differed from what I was told. The engineers have always been prompt and use disposable footwear covers at all time. They are professional yet friendly and are happy to answer any questions I might have. Before leaving they ensure the radiators are hot and don’t need bleeding. Their service is excellent and as long as they are trading I won’t be using anyone else to service/repair my boiler. I’d recommend the company to anyone.
Customer in Derbyshire Posted on 03/11/2023 , work completed 02/11/2023
Broken boiler.
Customer Service
Quality
Value
I reported my broken boiler to 1st Call at 10 this morning. They said they would see if yhey could rearrange some jobs to get to me asap. Fifteen minutes later an engineer phoned to say he could be at my house in 20 minutes. He arrived on time and diagnosed the problem as a faulty pump. He had the pump replaced and the boiler working again by lunchtime. I still can't believe how fast and efficient 1st Call were.
Customer in South Yorkshire Posted on 25/10/2023 , work completed 25/10/2023
Fantastic!
Customer Service
Quality
Value
I have honestly never dealt with such an efficient, fair and honest company. From the first point of contact, everybody from 1st Call Gas Services were friendly, knowledgeable and patient. Work was completed quickly by a very friendly engineer who took the time to talk me through what he was doing and was respectful while in my home. By the time he was done, you'd never have known he was there (apart from the new radiator!). Really impressed and extremely grateful, thanks again!
Customer in Derbyshire Posted on 18/10/2023 , work completed 17/10/2023
Excellent service - on time, efficient, knowledgeable
Customer Service
Quality
Value
I used 1st Call Gas Services Ltd on recommendation from my mother. Booking a time for my boiler service was easy. The engineer called in advance to give me 20 min warning, this was the first call to the day so good to know the time of arrival. The service was completed within 45 min and details of the service and outcome communicated well. Payment was easy by card direct with the engineer.
Customer in South Yorkshire Posted on 25/09/2023 , work completed 21/09/2023
Great work
Customer Service
Quality
Value
Great work on our annual service. the engineers always pleasant and knowledgeable. Extremely satisfied with 1st Call Gas
Customer in South Yorkshire Posted on 18/09/2023 , work completed 14/09/2023
very quick and efficient
Customer Service
Quality
Value
Easy to contact always on time always explain what they have done and leave no mess always pleasant trustworthy
Customer in South Yorkshire Posted on 14/09/2023 , work completed 13/09/2023
1st class service from 1st Call
Customer Service
Quality
Value
We had the annual boiler service from 1st Call as we do every year, and as always, they were on time, tidy, efficient and friendly. The engineer gave helpful advice above and beyond the service and was very knowledgeable. Highly recommend!
Customer in Derbyshire Posted on 01/09/2023 , work completed 30/08/2023
Comprehensive and clean
Customer Service
Quality
Value
The Engineer rang to confirm arrival time, as agreed when booking the appointment. They were knowledgeable, polite, tidy and clean. They answered my questions clearly and kept me informed and gave me details as they left. I would highly recommend this company, I felt reassured and supported and that my boiler would be safe for this winter.
Customer in South Yorkshire Posted on 01/09/2023 , work completed 01/09/2023
good service engineer
Customer Service
Quality
Value
The engineer rang before coming which I appreciated. He worked well and gave me feedback on my boiler a very polite young man.
Customer in South Yorkshire Posted on 26/08/2023 , work completed 19/08/2023
Problem sorted
Customer Service
Quality
Value
My gas boiler (installed over 5 years ago by 1st Call Gas) stopped working. I called 1st Call Gas around 9.30am and they were able to send a plumber within 3 hours. The plumber diagnosed the problem and said it could cost £500 to fix, but suggested the boiler may be within warranty. He checked it out and found 3 months remained of a 6 year warranty. He then contacted the manufacturer to arrange for them to fix the problem - at no cost. 1st Call Gas charged me a reduced call out charge for their service. I was very satisfied.
Customer in West Yorkshire Posted on 07/08/2023 , work completed 31/07/2023
Service of Worcester Bosch Greenstar Combi Boiler
Customer Service
Quality
Value
Before this service, the boiler had annual British Gas services under a maintenance contract and they had found no problems. The 1st Call man found loads of accumulated muck that he had to scrape out from two places. The BG checklist includes 'Magnetic system filter checked' but 1st Call man told me this seldom is a problem. Clearly, BG has not checked properly for blockages. Having cleaned up, my boiler is now running well but he suggested I consider getting Worcester Bosch to do an overhaul next year as this requires special tools. 1st Call charged £78 - a lot less than a one-year service contract.
Customer in South Yorkshire Posted on 02/08/2023 , work completed 01/08/2023
Loft Radiator Installation - Very good service
Customer Service
Quality
Value
Highly professional and friendly service. Very approachable and helpful before and during the work. They were the fourth plumbers company we had contacted, we had been very disappointed by the poor communication from the first three who didn't bother to return our calls or even send a quote after they had visited. 1st Call Gas Services were by far the best in terms of communication, professionalism and value for money. Recommended.
Customer in South Yorkshire Posted on 27/07/2023 , work completed 26/07/2023
Boiler Service
Customer Service
Quality
Value
This is now my ‘go to’ firm as they provide quick, knowledgeable, friendly, reliable service. They were great at diagnosing an issue with relatively new boiler last year (installer/previous service company just didn’t make any effort to sort us quickly). Therefore also used them for annual boiler service. Clean, tidy and friendly. Now going to almost certainly use them for some replacement radiator work and I know I will get a stress-free experience at a sensible price.
Customer in Derbyshire Posted on 20/07/2023 , work completed 20/06/2023
Excellent Firm
Customer Service
Quality
Value
I have just had my boiler serviced for its second year. 1st Call Gas fitted the boiler efficiently two years ago. They sent reminders for service when it was due. The engineers were all friendly. They wore shoe coverings to keep my carpets clean during the service. Payment was very easy as the engineer was able to read a card and send me a receipt by email. I also received a receipted invoice and gas certificate next day by email. I am very pleased with 1st Call Gas!
Customer in South Yorkshire Posted on 14/07/2023 , work completed 13/07/2023
Efficient Boiler Service
Customer Service
Quality
Value
My boiler was serviced by Mr. C Haigh on the 11th July, I received a courtesy call before his arrival. I asked him to show me how to adjust the pressure which he instructed me on. I was very pleased, he explained exactly what he’d checked and if I noticed any problems to get in touch. Thank you for always providing an excellent service!
Customer in South Yorkshire Posted on 12/07/2023 , work completed 11/07/2023
New gas fire
Customer Service
Quality
Value
Work carried out with complete cleanliness and efficiency and upon the agreed dates as previously agreed.
Customer in South Yorkshire Posted on 03/07/2023 , work completed 30/06/2023
Great as always
Customer Service
Quality
Value
This is the 3rd time Iv used 1st call for a variety of jobs. Today was just to fix or replace a faulty kitchen tap. Iv had the same plumber Kyle each time and he’s always so knowledgeable and polite. He fixed the tap really quickly and I was charged a reduced rate as it hadn’t taken him long. Would highly recommend.
Customer in South Yorkshire Posted on 12/06/2023 , work completed 12/06/2023
Great service and very reasonable prices
Customer Service
Quality
Value
We were very happy with 1st call gas. We needed a new water tank in the attic. The service provided from start to finish was excellent. At all times we were kept informed of the work that was needed and the time and costs. Also the price of the work was very reasonable. I would definitely recommend this company.
Customer in South Yorkshire Posted on 05/06/2023 , work completed 02/06/2023
Rapid response to emergency call out, problem solved
Customer Service
Quality
Value
A fast leak appeared on the piping below our hot water expansion vessel. Our usual plumbers couldn’t attend for 6 days. I rang 1st and they said a plumber would come immediately after normal working hours. He rang just after 5 to say he was on his way. By the time he arrived the vessel had fallen off the wall - it had filled up and become heavy. He emptied the vessel, recharged it, tested it and refixed it. This was all done expertly and cheerfully though he had already done a day’s difficult work. Without this prompt and effective help we would have had real problems. The emergency call out cost £100 and with VAT and materials it was £132. Money well spent.
Customer in South Yorkshire Posted on 05/05/2023 , work completed 04/05/2023
Annual boiler service
Customer Service
Quality
Value
The engineer arrived as arranged, did a conscientious check and gave some useful info. All straightforward.
Customer in South Yorkshire Posted on 19/04/2023 , work completed 19/04/2023
Thankyou to 1st Call Gas Services
Customer Service
Quality
Value
We have had a maintenance contract with 1st Call for four years now and have experience, nothing but prompt reliable and professional service. They have always come when arranged and always left having done an excellent job! The best example of this being, just recently, we had a leak from underneath our shower, indicated by staining on the kitchen ceiling and water gushing from an electric light switch downstairs! In this situation you fear the worst and envisage a lot of material disruption. We contacted first call straight away and we were reassured and had a visit arranged from one of their plumbers on the same day! Not only did he find the leak but replaced the faulty parts and sorted the problem there and then with the absolute minimum of disruption! Much to our great relief. All round really good customer service and piece of mind. We would not hesitate to recommend 1st Call to anyone and have indeed done so to several members of our family. A big thank you!
David in Derbyshire Posted on 18/04/2023 , work completed 18/04/2023
Boiler fault repair
Customer Service
Quality
Value
Our hot water for the taps was being heated regardless of its control setting. The 1st Call guy came round reasonably soon and assessed the problem, and a few days later came to install the replacement part and check everything was working properly. He was friendly, competent, didn't leave any mess, and it all seems fine now. We're happy with the service.
Customer in South Yorkshire Posted on 30/03/2023 , work completed 28/03/2023
First service on boiler
Customer Service
Quality
Value
Every thing went smooth. No problem nothing needed repairing or replacing. The Gentleman Engineer was polite and professional.
Ken in South Yorkshire Posted on 23/03/2023 , work completed 23/03/2023
Friendly and efficient service
Customer Service
Quality
Value
1st Call Gas Service have now serviced the boiler in my rental property for the second year running. I have consistently found them to be helpful and the service they provide is very good. I am happy to recommend them.
Sue in Sheffield Posted on 13/03/2023 , work completed 09/03/2023
Really pleased with the service
Customer Service
Quality
Value
They were quick and efficient all round. It was also good to see the heating engineer wore shoe covers.
Nicola in South Yorkshire Posted on 27/02/2023 , work completed 24/02/2023
consistently good service
Customer Service
Quality
Value
We have used first call gas for many years for boiler and gas fire servicing. We have always found them very reliable, friendly, down to earth and helpful, e.g. phoning through to the boiler company on our behalf over a warranty issue. They efficiently contact us every year, with no pressure.
Customer in South Yorkshire Posted on 17/02/2023 , work completed 15/02/2023
re-siting of central heating drainage point
Customer Service
Quality
Value
As always with 1st call, excellent service. From initial call to survey to completion of the job and invoicing. Although this was a small job relatively speaking it wasn't an easy one. The engineer called prior to arrival and completed the job in the estimates timeframe. Very highly recommended
Customer in South Yorkshire Posted on 10/02/2023 , work completed 08/02/2023
Emergency call out for boiler fault
Customer Service
Quality
Value
Excellent service from 1st call. I had a call back in response to my message within about an hour and a gas engineer was despatched shortly after. Kyle diagnosed the problem, gave very helpful advice and fixed the issue within an hour. Very impressive service. Thank you
Customer in South Yorkshire Posted on 06/02/2023 , work completed 05/02/2023
Excellent service
Customer Service
Quality
Value
Thank you so much for your help. David came out to fix our boiler because the water was lukewarm. He called before he arrived, was on time, really friendly and helpful. He quickly worked out what the problem was, got the part from the van and fitted it. It was an excellent service and I would definitely recommend the company to others. Thanks a million.
Customer in South Yorkshire Posted on 25/01/2023 , work completed 25/01/2023
Good service
Customer Service
Quality
Value
Pleasant manner, efficient and speedy service. Repair completed, useful discussion about service requirements
Customer in South Yorkshire Posted on 23/01/2023 , work completed 19/01/2023
Fault on boiler and annual service
Customer Service
Quality
Value
Excellent customer service, when I telephoned to explain that the pressure had gone, they managed to fit me in the next day. The engineer got the boiler back to pressure but new parts were needed, all this was explained and an appointment made for the following week as the parts had to be ordered. The engineer turned up at the allotted time on both occasions, telephoning beforehand to make let me know where he was and how long he was going to be. He explained what he needed to do to get the boiler fixed (and to complete my annual service), in language I could understand! The office then telephoned to confirm the price and that I wanted the work doing by them, they then made an appointment. It was all very easy and efficient and the staff were all helpful and clear in everything they did.
Customer in South Yorkshire Posted on 21/12/2022 , work completed 06/12/2022
Another first class experience
Customer Service
Quality
Value
I’ve used 1st Call Gas Services since they renewed my Ideal boiler and once again their service matches their name “1st” class. Their engineer was on time and explained what he was doing and the outcome of the service. Their charges are more than reasonable and I have the confidence that my central heating system is in perfect running order.
Customer in Derbyshire Posted on 16/12/2022 , work completed 14/12/2022
Excellent boiler service
Customer Service
Quality
Value
I have used First Call since 2018 for the annual service of my gas boiler, I have been reassured by their excellent service and reasonable costs. Setting up the appointments at a time convenient for me was easy by phone or text, efficient office staff, confirmation by email. The gas engineers were always punctual, efficient, knowledgeable, polite. What I really appreciate is that the engineer explains to me what they're doing, how things work, what problems might be; they are good communicators willing to answer questions. A reminder for when the service is due is sent, but no annoying badgering. I am 100 % satisfied with First Call and will definitely continue to use them for service and repairs. (I do not usually complete satisfaction surveys, but this company deserves it.)
Customer in South Yorkshire Posted on 08/12/2022 , work completed 07/12/2022
Professional as Ever
Customer Service
Quality
Value
Sorry about my previous review, I hadn’t appreciated it was for 1st Call and not Cadent. As ever 1st Call is who I turn to with this kind of problem. Called them out right on office closing time and despite being extremely busy and “fully booked” they were able to send out Kyle first thing the next day. Kyle was professional, cool headed and resourceful and “cracked” the problem straight away. First class job by a first class engineer.
Customer in Derbyshire Posted on 21/11/2022 , work completed 18/11/2022
No problems
Customer Service
Quality
Value
Everything was perfect. The engineer telephoned when he was 5 minutes away. He carried out the service quickly and efficiently and was very courteous and considerate. I am very grateful.
Customer in South Yorkshire Posted on 11/11/2022 , work completed 11/11/2022
Boiler Repair
Customer Service
Quality
Value
Boiler ceased to function - repair request made late Sunday evening - attended to promptly - much appreciated.
Customer in South Yorkshire Posted on 08/11/2022 , work completed 07/11/2022
Very satisfied
Customer Service
Quality
Value
The gentleman that came rang before and let me know he was on his way. He was professional and polite, left no mess. He explained everything in terms I could understand. I was really impressed with his visit.
Customer in South Yorkshire Posted on 31/10/2022 , work completed 31/10/2022
Gas Boiler Service
Customer Service
Quality
Value
The engineer arrived on time and was very helpful in explaining how our new boiler (10 months old) worked and how to top the water in the boiler after bleeding radiator valves. He explained a job I need to do and the reasons why the work needed to be done. Very thorough and look forward to next years service.
Colin in Nottinghamshire Posted on 26/09/2022 , work completed 20/09/2022
Clean, efficient and excellent value
Customer Service
Quality
Value
1st Call let me know when to expect the engineer, I had a call confirming arrival time and when they arrived they were polite, knowledgeable and efficient. They were clean and tidy about their work. They are excellent value for money and I would highly recommend them.
Customer in South Yorkshire Posted on 12/09/2022 , work completed 09/09/2022
Excellent & courteous service
Customer Service
Quality
Value
As soon as the engineer arrived, we liked his demeanour and he was courteous and friendly throughout his visit. He was very professional and gave time to answer our questions. First class!
Customer in Derbyshire Posted on 07/09/2022 , work completed 06/09/2022
1st Call are 1st class!
Customer Service
Quality
Value
I have been a customer of 1st Call for over 15 years and from the start they have always provided a quality service at reasonable prices. I have seen the company develop and grow and become the deserved success it is today. They are good communicators, turn up on time and get the job done without delay. The most recent call was a routine service on our old boiler but it took a lot longer as there were problems. The engineer stayed late until the job was done. It transpired that there are repairs needed, or a new boiler and 1st Call had another of their associates come out next day, free of charge to quote for the repairs or replacement. We are now having a new boiler fitted next week and are very happy with the prompt service.
Customer in Derbyshire Posted on 25/08/2022 , work completed 22/08/2022
1st Call Gas
Customer Service
Quality
Value
Service carried out in professional and timely manner. Have used this company for ten years and always found them helpful and good value.
Customer in South Yorkshire Posted on 08/08/2022 , work completed 08/08/2022
Fast and well done
Customer Service
Quality
Value
It was a simple service appointment, but done quickly and at a time convenient to me. I asked a few questions about looking after the boiler. He showed me exactly how to correct a fall in pressure.
Customer in South Yorkshire Posted on 27/06/2022 , work completed 27/06/2022
Very satisfied with David
Customer Service
Quality
Value
Polite and clean. Explained everything he had done. Satisfied with the service we receive from your company as everything is done to make our thoughts feel safe as possible. Thank you
Customer in Derbyshire Posted on 14/06/2022 , work completed 14/06/2022
Boiler service and ball cock replace
Customer Service
Quality
Value
Excellent service phoned before arriving did a good job was more difficult than expected but got sorted
Customer in South Yorkshire Posted on 01/06/2022 , work completed 30/05/2022
First class.
Customer Service
Quality
Value
I called on Tuesday and the repair to my boiler was completed on Wednesday morning. Engineer rang to let me know he was on his way, was polite and friendly when he arrived. Put on shoe covers before he entered the house and told me exactly what he had done before he left. I now have hot water again. Thanks for the super efficient service.
Lorraine in South Yorkshire Posted on 18/05/2022 , work completed 18/05/2022
Smart and Friendly Heating Engineer
Customer Service
Quality
Value
First of all, I was sent a reminder when the boiler needed to be serviced. When I rang to book the boiler service the lady I spoke to was friendly and helpful. It’s useful to be given an a.m. or p.m. appointment so that you don’t have to wait in all day. The engineer rang to let me know when he would be arriving. He was smart, friendly and answered questions I had about the job and the water pressure. He carried out his work quickly, quietly and efficiently. He left the site clean and tidy. I also received the boiler service record the following day which was great.
Customer in South Yorkshire Posted on 10/03/2022 , work completed 08/03/2022
Boiler Service
Customer Service
Quality
Value
A boiler service was due, which revealed a broken part. The plumber took the trouble to check whether I was still in warranty, which I was, and carried out the work efficiently and quickly, along with the service to the agreed budget. The plumber was very pleasant, and kept me informed about the actions he was taking. The ensuing paperwork and certificate were delivered promptly. I felt confident enough to use them again,and recommend them.
Customer in South Yorkshire Posted on 11/02/2022 , work completed 10/02/2022
A Perfect Job
Customer Service
Quality
Value
Engineer from 1st Call Gas Services dug out the old soakaway aggregate from around the external condensate pipe, because the original installers had used inadequate-sized stones which combined with the surrounding soil had set hard like concrete, thus impeding the flow of water which was going back into the boiler and shutting it down. A paving stone was removed to access the condensate pipe. The personable engineer worked expertly and diligently to rectify this, replacing all the aggregate stones with larger ones - showing me what he was doing as the job progressed. When finished he replaced the paving stone exactly as it was before and brushed the area until it was spotless.
Customer in South Yorkshire Posted on 08/02/2022 , work completed 03/02/2022
Second Year Service.
Customer Service
Quality
Value
Having installed my boiler two years ago 1st Call have always kept in touch and sent reminders for the yearly services. This was the second year service and booking the time slot was very easy. The engineer (Russ) turned up on time and was very friendly in his whole outlook and spent time talking over what it was he was actually doing. A very good service from 1st Call from initial installation to current day.
Graham in South Yorkshire Posted on 26/01/2022 , work completed 24/01/2022
Just what’s required
Customer Service
Quality
Value
We had fantastic service from start to finish with 1st Call. The dealings with the office were very professional and the engineer (Matt) had a fantastic attitude and sorted our underfloor heating problem out with ease. Thanks for your help 1st Call it’s just what’s required, excellent service, job done, no hassle and we’re extremely pleased to have heating again.
Customer in South Yorkshire Posted on 19/01/2022 , work completed 13/01/2022
Boiler service
Customer Service
Quality
Value
Turned up on time, professional service delivered, we use this company regularly for service and repairs, would recommend.
Customer in South Yorkshire Posted on 15/12/2021 , work completed 09/12/2021
Boiler service
Customer Service
Quality
Value
Arrived on time to give my boiler its annual service. First time I’ve use this company and will use them again. Very good service. Seemed competent and gave good advice as to the condition of my boiler given it’s age. Highly recommend.
Customer in South Yorkshire Posted on 23/11/2021 , work completed 17/11/2021
First class experience
Customer Service
Quality
Value
Had a problem with our boiler that kept showing fault codes and not firing up. Left a message with 1st Call Gas and someone got back to me very quickly. They had someone out the next working day. The solution to the problem was not obvious but they kept us informed all the way through. Seemed very knowledgeable - would not hesitate to recommend, indeed we will be keeping their number if we need further work in the future. Excellent organisation as far as I am concerned.
Customer in South Yorkshire Posted on 05/11/2021 , work completed 05/11/2021
Central Heating Repair
Customer Service
Quality
Value
I have used 1st Call Gas a few times now and can't imagine using any other gas engineers. From the first telephone call to the final fix their team have been excellent. Even if it's just a quick boiler service to what was recently a misbehaving heating system they have been superb. The team are polite, professional, caring and efficient. They keep you informed throughout giving you good advice along the way.
Customer in South Yorkshire Posted on 07/10/2021 , work completed 20/09/2021
Boiler Service
Customer Service
Quality
Value
Professional service good value for money serviced by company who fitted boiler would definitely have them next time and would recommend
Peter in South Yorkshire Posted on 29/09/2021 , work completed 10/09/2021
Excellent, courteous and effient work
Customer Service
Quality
Value
1st Call Gas Services tested my chimney and then installed real flame gas fires in our 2 fireplaces. They were prompt to come out, very knowledgeable and friendly and completed the work neatly leaving no mess. I will definitely use them again for any gas work and will be recommending them to friends. The engineers themselves were charming and the ladies booking appointments in their office were extremely efficient.
Customer in South Yorkshire Posted on 25/09/2021 , work completed 22/09/2021
Boiler Fitting and Annual Service.
Customer Service
Quality
Value
1st Call Gas were recommended by a neighbour last year. So had a new boiler fitted Sept 2020. Just had them carry out its 1st Annual Service. I can highly recommend this company. They care about doing things right and making sure their customers are totally happy with the service they provide. Local Firm and Loyal customer because they look after you.
Jonathan in South Yorkshire Posted on 23/09/2021 , work completed 21/09/2021
Speedy and professional
Customer Service
Quality
Value
Our boiler developed a fault, the reception at 1st Call were able to book us in for a same day visit from an engineer who turned up on time and was polite, helpful and professional. The service was faultless. We had hot water restored in a matter of hours!
Louis in South Yorkshire Posted on 10/09/2021 , work completed 06/09/2021
Thoroughly good service
Customer Service
Quality
Value
This was the 1st annual service for our boiler installed last year. The engineer was courteous and wore a mask as requested. The visit was postponed from earlier due to a Covid positive case but the secretary soon had a new date on the calendar. The engineer arrived in the time specified and the service was efficiently done. I would always recommend your company if the current high standards are maintained. Indeed, I have already recommended you to friends in the town who had a boiler breakdown a few weeks ago.
Chris in Derbyshire Posted on 07/09/2021 , work completed 06/09/2021
Professional and helpful service
Customer Service
Quality
Value
I can highly recommend 1st Gas, this is the second visit we have had in a week to two different problems by the same engineer (PETER) firstly to no hot water which he fixed very efficiently and the second to repair a broken control on a radiator, he was such a patient kind and helpful man and repaired the problems with no effort, a very professional engineer, he even took some cards to post for me. He is a credit to the company. The customer service staff were very polite and professional, and the job was done in the allocated time.
Susan in West Yorkshire Posted on 06/08/2021 , work completed 06/08/2021
Fast Response to leaking cylinder system
Customer Service
Quality
Value
I live in a city centre apartment with a simple hot water cylinder and immersion heater system. When I was greeted one morning with the cylinder leaking all over the hallway, 1st Call were able to get over to me in less than two hours to diagnose the problem and advise short and medium term actions and solutions. They booked me in for three days later to replace my faulty system. Their representative, Leon, was friendly, helpful and to the point. On the day of work, engineer Kile arrived on time, began work straight away and kept me up to date throughout the day. Once complete time was taken to talk me through the new tank and gave me a chance to check that everything was working correctly. Everything was left today and I was assured to call them if any problems did crop up. I would definitely recommend this company for their fast and efficient service.
Alex in South Yorkshire Posted on 30/06/2021 , work completed 25/06/2021
1st Call Gas Services Limited
Customer Service
Quality
Value
Contacted 1st call following a recommendation and have to say they were efficient in responding with all commitments from quote to work completion being done one time with no fuss. Quote was extremely competitive The work was tidy and nothing was too much trouble. Highly recommended
Carl in Derbyshire Posted on 07/06/2021 , work completed 04/05/2020
Boiler Service
Customer Service
Quality
Value
Very good efficient work - 1st Call Gas installed the boiler a few years ago (another job which they did really well) and their annual services of it have ensured that it has kept running in tiptop condition ever since.
Customer in South Yorkshire Posted on 28/05/2021 , work completed 26/05/2021
New Boiler Fitted
Customer Service
Quality
Value
After our old boiler failed during a very cold period I contacted several companies for a quote for a replacement.The very professional and efficient way the team at 1st Call Gas handled my request was very reassuring, several of the companies I called didn’t even feel the need to come and look at the job but asked me to email photos of my existing boiler and pipework. When I called 1st Call gas they said someone would come out and assess the job at 8 am the next day and bang on 8 their engineer turned up and thoroughly checked all aspects of the work necessary and reassuring me that I didn’t need to upgrade any pipe work etc. Their quote was very competitive and they were able to offer me a slot for installation a few days lay, again they turned up at the time stated, the heating engineer was polite, friendly and helpful and the work was completed in just over half a day when I had been quoted by other companies for a two to three day job. We are very happy with all aspects of how our job was handled from start to finish and wouldn’t hesitate to recommend 1st Call Gas to anyone wanting a new boiler or heating system.
Richard in South Yorkshire Posted on 24/04/2021 , work completed 15/04/2021
Punctual, polite and professional
Customer Service
Quality
Value
1st call gas came to replace our old boiler and install some radiators at our property recently, our experience of them has been very positive. They were very responsive in offering us a competitive quote and advice. The office staff have been helpful and efficient in getting answers to any questions. The engineers came on time and were polite and diligent throughout, in addition to doing a good job they were helpful and courteous. They left the place tidy and showed us how to use the Honeywell 3r heating system. They even managed to resolve a water pressure issue we had been experiencing which has, in addition to the other work done, made a huge difference to us as a family. We both found 1st call gas easy and straightforward to deal with and experienced a reliable and professional service which we are very happy with and would recommend without hesitation.
Louis in Sheffield Posted on 23/04/2021 , work completed 19/04/2021
Courteous, Friendly & Efficient
Customer Service
Quality
Value
We recently had our boiler serviced by the Team at 1st Call Gas. The engineer who came to the property was friendly and respectful of COVID guidelines and wore his mask throughout his time in our property. He carried out our service with minimal disruption and he was polite and informative. Overall a great service by the team and a very satisfied customer. I highly reccomend 1st Call Gas Top Job.
Matthew in South Yorkshire Posted on 22/04/2021 , work completed 22/04/2021
Very prompt arrived within about an hour of first calling
Customer Service
Quality
Value
Very efficient, polite and cheerful. I have used first gas before and have always found them excellent.
Neil in South Yorkshire Posted on 14/04/2021 , work completed 14/04/2021
Very Happy
Customer Service
Quality
Value
Wasn't present myself when work carried out but heard no complaints. Did what they said they'd do at the price quoted. Responsive and courteous.
Simon in South Yorkshire Posted on 13/04/2021 , work completed 10/03/2021
Very efficient service. Friendly and polite chap.
Customer Service
Quality
Value
We are so pleased with the service your company offers. Our boiler stopped working at Christmas and one of your chaps came out on Christmas Eve and again on Boxing day. Absolutely efficient and worth every penny of what we pay on a monthly basis.
Customer in Derbyshire Posted on 16/03/2021 , work completed 15/03/2021
Quick and helpful
Customer Service
Quality
Value
Very accommodating on the phone to fix suitable appointment Efficient service from Gary and he was happy to go back to the van to fetch his mask, sanitise his hands and fetch his own pen to sign the documents.
Customer in South Yorkshire Posted on 04/03/2021 , work completed 02/03/2021
Excellent service from 1st Call Gas
Customer Service
Quality
Value
We had excellent service from 1st Call Gas when replacing our old boiler last November, from Leon's initial visit to prepare an estimate and talk through our numerous queries to the installation itself. The fitters (Billy and Kyle) were great - punctual, efficient, very friendly, hardworking and tidy. The boiler has been installed now for three months and is working really well and efficiently. We've definitely used less gas compared to this time last year (despite being at home with the heat on a lot more because of Covid restrictions). Would highly recommend 1st Call Gas.
Customer in Derbyshire Posted on 03/03/2021 , work completed 24/11/2020
Boiler service
Customer Service
Quality
Value
I used this company a year ago to fit me my new boiler and they did excellent work. I have just had them out to do me the first service and the guy who came was great did everything he was supposed to and was friendly he also left everything clean and tidy when he left. i would recommend this company to anyone and I will continue to use them for all my future boiler services thank you
Shaun in South Yorkshire Posted on 17/02/2021 , work completed 16/02/2021
New boiler installation
Customer Service
Quality
Value
I had a new boiler installed and three blocked radiators cleared. When I called and explained my situation,1st Call Gas came out the following day to give me an estimate. They were extremely helpful and gave me options to save money where I could. The work was started first thing the following week and completed on time as promised. 1st Call Gas were punctual, helpful and efficient and charged the agreed amount. Everything is now working well and I would definitely recommend them.
Customer in South Yorkshire Posted on 15/02/2021 , work completed 12/02/2021
Service central heating boiler
Customer Service
Quality
Value
We have used this company several times previously and found they gave first class service. The service was booked for 8.30 on Friday 28 January 2021. The engineer rang to say he was on his way and arrived some 20 minutes later - right on time. The engineer was careful and considerate and the service was completed with no fuss. Great service - great engineer
Customer in Derbyshire Posted on 28/01/2021 , work completed 28/01/2021
New combi boiler fitted, new bath shower mixer tap, new basin taps.
Fantastic service from start to completion. Heating broke down during the height of winter and these guys were lifesavers, came straight away and replaced our system in a day. There was minimal mess and we were so impressed with the service we decided to replace/ update our shower system and replace plugs, taps and waste in our bathroom. Very happy.
Customer in South Yorkshire Posted on 26/01/2021 (Reviewer did not use service)
Excellent work at competitive price
Customer Service
Quality
Value
We had a gas boiler and unvented cylinder serviced. Engineer arrived on time and was professional. I had a number of questions about the system as it was still new to us and he was more than helpful explaining all the different control mechanisms. Compared to other companies we called the quote was reasonably and fairly priced. Great work and great service. Will definitely use again.
Customer in Sheffield Posted on 16/12/2020 , work completed 09/12/2020
Great work, friendly team
Customer Service
Quality
Value
1st Call Gas Services installed my boiler a few years ago and service it every year. The work is always done efficiently and in a tidy manner. This November, under COVID restrictions, the work was undertaken in a very safe manner. The engineers and the office staff are always friendly and easy to communicate with and ask questions. Feel very comfortable and in good hands with this team.
Customer in South Yorkshire Posted on 02/12/2020 , work completed 10/11/2020
Underfloor heating sorted !
Customer Service
Quality
Value
We have a somewhat complex piped underfloor heating system and one of the two zones stopped working unless the other zone was working, which was not how it was supposed to work. The first engineer identified the control system as the problem. I was contacted by phone to give a quote, as the parts are rather expensive. Once the parts arrived, I was contacted again to arrange a visit. I already knew Dave, who fitted the new replacement control system, as his firm has done several pieces of work for us. He patiently explained what he was doing as the new and complicated system was fitted. All now works perfectly and indeed better than before. It can sometimes be different to find reliable tradespeople, but ever since we first used them, they have been completely reliable, pleasant and in my view, good value for money.
Customer in South Yorkshire Posted on 20/11/2020 , work completed 13/11/2020
Heating Thermostat
Customer Service
Quality
Value
New heating thermostat fitted. Prompt, friendly, professional service. Very satisfied with the work. Would definitely use this company again.
Customer in South Yorkshire Posted on 19/11/2020 , work completed 09/11/2020
Excellent service
Customer Service
Quality
Value
We originally were booked for Thursday 19/11 but they called and asked if they could come on 14/11 between 9-12. We were happy with that. We received a call 20 minutes prior to them turning up. When the engineer turned up he had a mask on plus coverings for his shoes. The service took around 35-40 minutes. I paid with a debit card as he had a small card machine with him. He also updated boiler service record. I then received a couple of days later the service report and a receipt. I'm pleased with the service that I get from 1st Call so can recommend them.
Keith in South Yorkshire Posted on 17/11/2020 , work completed 14/11/2020
Great job, minimum of fuss
Customer Service
Quality
Value
Replacement of extremely old boiler at my Fathers with new combi which included new piping and relocation of boiler. 1st Call Gas did everything they said they would. Came on time, all work done in 2 days as stated. Cleared all mess and waste. Definitely recommend.
Paul Posted on 05/11/2020 , work completed 24/09/2020
Highly recommend 1st Call Gas
Customer Service
Quality
Value
After 14yrs needed a new boiler. 1st Call Gas were recommended by a friend. Their communication has been excellent, they gave honest sound advice. Very fair, transparent and honest people and company. From initial visit, quote, dealing with any enquires, fitting they took great care. The fitter was polite, Friendly, right on time and very tidy. Attention to customer care and high standards. Recommend them to everyone. Top Company. 👍
Customer in South Yorkshire Posted on 17/09/2020 , work completed 15/09/2020
Great service
Customer Service
Quality
Value
Both the person who came to assess the work and give a quote, and the plumber who came to do the job, turned up promptly. The assessment was clearly explained, and the quote arrived quickly. The plumber did a great job, was happy to explain what he was doing and why. Completed the job, fixed the problems, and left the place clean and tidy. The fee was as quoted. Highly recommended.
Customer in South Yorkshire Posted on 16/09/2020 , work completed 04/08/2020
Excellent service
Customer Service
Quality
Value
I'm very pleased and impressed with the efficiency and professionalism of 1st Call Gas. They dealt with a difficult pipework problem, creatively and conscientiously, to get my central heating system working again. They also cleaned up thoroughly afterwards. I wouldn't hesitate to recommend them.
Customer in South Yorkshire Posted on 02/09/2020 , work completed 27/08/2020
Thoroughly professional installation
Customer Service
Quality
Value
Throughout the process Dave has been a very good communicator. He visited us to look at the site and to quote for new boilers and produced quotes by return, just before the Covid-19 lockdown. It was agreed that we would have a new boiler, but only when we were comfortable to have installer/s in the house. They were never 'pushy', which impressed me. We called the company in August to say 'go ahead' and the new 'Ideal' boiler was installed within a few dates. Currently it is purring like a dream and we are very pleased with the all round professional experience to date.
Customer in Derbyshire Posted on 01/09/2020 , work completed 13/08/2020
Good work, friendly and fast
Customer Service
Quality
Value
I had to replace my old boiler. 1st Call Gas sent a friendly and well-informed staff member to my house about a day after my first contact. He explained options to me and sent quotes promptly. Work was carried out one day after I confirmed and completed in a day. Fee was reasonable and slightly cheaper than budgeted because we got lucky with a flue pipe. No fuss, no mess, very professional. Follow up call received to check that I'm happy with the work. Documentation in order. Great service, thank you.
Customer in Derbyshire Posted on 20/08/2020 , work completed 18/08/2020
1st Call Gas
Customer Service
Quality
Value
Quick friendly and efficient service from local company. Service contract excellent value.Installed my system 8 years ago never had any issues.
Customer in South Yorkshire Posted on 19/08/2020 , work completed 19/08/2020
Excellent service
Customer Service
Quality
Value
I originally had a new boiler fitted & supplied by 1st Call gas services 1 year ago. I have just had the yearly service done, I can honestly say this company are super-efficient and very professional, Boiler fitting was done very smoothly plus I got a service reminder and this was completed very efficiently, 1st Call are very reasonably priced and the service is excellent, Thank you
Customer in South Yorkshire Posted on 11/07/2020 , work completed 02/07/2020
Reliable, efficient service
Customer Service
Quality
Value
1st Call are an honest, reliable and efficient company to deal with. They turn up on time and are flexible with appointment times. They have done a full range of jobs for me, ranging from installing a new boiler and heating system to annual checks of my gas appliances. On their most recent visit they plumbed in a new gas hob as well as a standard boiler service. I can recommend them without reservation.
Sue Posted on 07/07/2020 , work completed 24/06/2020
Great service
Customer Service
Quality
Value
I have used 1st Call twice for annual service checks to our boiler. They are efficient, very helpful and polite. I would highly recommend them.
Customer in South Yorkshire Posted on 12/06/2020 , work completed 09/06/2020
Central heating boiler
From initial enquiry to completion, the work was all handled professionally and efficiently with no pressure selling. My queries were fully dealt with and despite having the work carried out during lockdown they were clean and followed government guidelines. I wouldn't hesitate to recommend 1st Call for standard of work and price.
Customer in South Yorkshire Posted on 29/05/2020 (Reviewer did not use service)
Boiler service
Customer Service
Quality
Value
1st Call were recommended to me several years ago. Fitted a new boiler and have serviced it every year since.Have had several other jobs done and have always found engineers prompt ,efficient and reliable.
Customer in Derbyshire Posted on 02/05/2020 , work completed 30/04/2020
Satisfied
Customer Service
Quality
Value
Despite office being closed I received a prompt phone call in reply to my email enquiry. Engineer arrived when expected, and phoned first to let me know arrival time. He observed all current coronavirus precautions. It was a boiler service, so I assume was carried out properly.
Customer in South Yorkshire Posted on 24/04/2020 , work completed 23/04/2020
1st Call Gas provide 1st class service
Customer Service
Quality
Value
I can always rely on 1st Call gas. I own 2 rented properties and they carry out the annual gas safety checks and services on both boilers. Dave & Hayley are very helpful when I need to call him with any problems I have with the appliances and his engineers are very professional, especially Gary Boot who has undertaken the last few jobs at the properties. I would definitely recommend them.
Customer in Derbyshire Posted on 14/04/2020 , work completed 08/04/2020
The most thorough service we have ever had.
Customer Service
Quality
Value
We had 1st Call Gas install the boiler a year ago. We had previously had a service contract with another company but grew dissatisfied with their performance. This was therefore the first time we had had 1st Call carry out a service. Arrived promptly at the stated time (having telephoned beforehand) Gary then carried out the most thorough service we have ever received. Went far beyond anything we had had done prviously. Explained all he was doing and why. Answered all our questions satisfactorily. Insisted on clearing up the small amount of mess created himself. On this showing we are very impressed and would certainly recommend them.
Customer in Derbyshire Posted on 29/03/2020 , work completed 19/03/2020
Would recommend 1st Call Gas Services without hesitation
Customer Service
Quality
Value
So I was looking at replacing a 10+ year old boiler in the house. Always been a bit flakey but never not been able to have heating and hot water, just a bit temperamental at times. That being said it must have took offence at this because no sooner had I put a request in for a quote it died the following day completely! The company representative called me on the phone same day, and came out the evening after as planned to discuss. He explained in detail the process and possible issues for me to consider (Gas pipe run length/bends/width of pipe etc). No pressure, super competitive on pricing and managed to get an install 2 days earlier by speaking to another customer (who's boiler wasn't dead who was willing to swap days) and I had everything back in good time. Good aftercare, good on site installation and couldn't be happier. It's worth mentioning though that the company were willing to supply electric heaters if I wasn't able to get an install earlier than agreed which was a nice touch. The installer was a genuine guy who had great customer service, and left the house in a clean and tidy state, did a really clean job and nothing was left behind for me to deal with. Some of the pipe work was boxed in also behind tiles and we expected it to be OK and it was. Seems we both measured well! Wireless app thing was installed and having this shown to me on the initial meeting swung the add on and again this was really well priced. 100% recommended.
Customer in South Yorkshire Posted on 23/02/2020 , work completed 05/02/2020
Fantastic response and replacement boiler
Customer Service
Quality
Value
Our 14 year old boiler was not working. I called 1st call gas and they came early next day.(Friday) I was astonished to hear it was not economical to repair and a replacement boiler would be more sensible. I was originally offered the next Monday for the work to be done which I was happy with. I then got a call late Friday pm asking if it was possible to start the work then. It was and got my new boiler fitted the same day that my old one was inspected. All old boiler parts removed and everything tidied up.What a fabulous service.
Customer in South Yorkshire Posted on 20/02/2020 , work completed 14/02/2020
New boiler installed
Customer Service
Quality
Value
I had a boiler that was at least 20 years old that was beyond tired, I decided it was time for a new Combi boiler after having the hot water tank use up all the room in the airing cupboard. The only call I made was to 1st call gas, they came straight out and surveyed the house and listened to what I wanted, gave me some different suggestions but didn’t try and push me one way or another, I made the decision and arranged for the fitting. On fitting day the fitters arrived exactly on time and took the time to place dust sheets down to protect the area and took there shoes off to go upstairs until all the sheets were down, the two fit days went smoothly with the team being very polite and cleaned up everything before they left each night. Overall the team at 1st call gas has done an amazing job for me and I am more than happy to recommend them to anyone, In fact my sister will be in touch soon, thanks again to David and all the team.
Customer in South Yorkshire Posted on 14/02/2020 , work completed 12/02/2020
Bathroom sink pipe work
Customer Service
Quality
Value
We thought we had cleared ourselves the pipe blockage so hired 1st Gas Call to just refit the pipe work we had taken apart. Your guy did an excellent job re fitting the awkward sink pipe work but then saw the drainage pipe was still blocked. It was good he did this final check and even better that he quickly located the blockage and fully resolved this - it took a little longer but my son now has bathroom wash facilities back. Yippee.
Customer in South Yorkshire Posted on 30/01/2020 , work completed 23/01/2020
Friendly, helpful and knowledgeable service.
Customer Service
Quality
Value
Carried out the installation of a new combi boiler last year and now completed first anniversary landlord's safety check and certification. All done skillfully and efficiently according to programme and budget. Couldn't be happier. Highly recommended.
Customer in Derbyshire Posted on 27/01/2020 , work completed 14/01/2020
Professional and efficient service
Customer Service
Quality
Value
1st Call Gas came out to service my boiler and I couldn't be happier with the quality of the service and the professionalism shown by their experienced gas engineer. He was neat and tidy whilst doing his work and even talked me through exactly what he was doing and why it needed doing. Basically, the whole experience was faultless. If you live in and around Sheffield, I highly recommend 1st Call Gas.
Customer in South Yorkshire Posted on 20/01/2020 , work completed 29/11/2019
Awesome service
Customer Service
Quality
Value
Really happy with 1st Call and will continue to use them for anything heating-related. They installed a new boiler for us. Their quote was delivered quickly and the work they carried out is great - very near pipework too. They were polite, professional and worked very hard on-site. They were also very accommodating for some last-minute requests I made in terms of moving radiators. Very happy with the service (and boiler) indeed.
Customer in South Yorkshire Posted on 10/12/2019 , work completed 30/10/2019
Excellent Work from a Top Team of Professionals
Customer Service
Quality
Value
From the first phone call to enquire about their services to when they left having finished the work, I can not praise the team highly enough. Prompt, professional, courteous, turned up when they promised and did a fantastic job. Dave and Jamie in particular were first class. They even worked late a couple of days to fix snags, as did Chris the “sparky”. They went the extra mile to ensure we had the central heating system back fully functioning. Despite it taking one more day than we expected, the work came in on budget. The finished pipework, manifolds etc. now look like something out of “the Starship Enterprise”, it’s amazing. I have already told so many friends about how good the service was. I will continue to refer anyone who asks for a quality heating engineer / plumbing service to 1st Call Gas Services. My faith in quality workmanship has been restored. Top Team and I am sure this company will continue to grow in both size and reputation. Thank you guys for a first class job.
Customer in South Yorkshire Posted on 09/12/2019 , work completed 03/12/2019
Boiler service
Customer Service
Quality
Value
This was our usual annual service by 1st Call Gas Services Ltd. Arrived on time, boiler service completed without any problems. The engineer, Gary Boot was very efficient, explained what he was doing and advised that we would need new seals on our next service. Gary was very professional and courteous.
Customer in South Yorkshire Posted on 08/11/2019 , work completed 07/11/2019
Great service and quality installation
Customer Service
Quality
Value
Received a very competitive quote from Dave who had a thorough understanding of my requirements in a new boiler. Fitters turned up on time, were polite, friendly and very efficient. Work was completed to a high standard in a shorter time frame than anticipated. Would definitely use again.
Customer in South Yorkshire Posted on 31/10/2019 , work completed 28/10/2019
Boiler service
Customer Service
Quality
Value
Engineer arrived within time slot agreed and carried out the job professionally and thoroughly as well as giving a full explanation of the work undertaken. No problems at all and will definitely use this company again in the future.
Customer in South Yorkshire Posted on 25/10/2019 , work completed 25/10/2019
Fast reliable service
Customer Service
Quality
Value
Contacted 1st Call originally to service our boiler and gas fire. Found out we needed a new boiler as original one was unsafe and we had our new boiler fitted and working in 3 days, great service, much appreciated. Both Gary and Jamie were very efficient, knowledgeable, punctual and tidy. Highly recommended.
Customer Posted on 10/10/2019 , work completed 23/09/2019
Very impressed.
Customer Service
Quality
Value
Very impressed regarding punctuality and clarity of explanation of work to be done. Good work ethic and friendly team.
Susan, Derbyshire Posted on 02/09/2019 , work completed 02/09/2019
Very prompt and professional.
Customer Service
Quality
Value
They worked very hard, came early and finished on their stated time and tidied up everywhere! The budget was spot on. Quite impressed and very pleased with everything.
Josephine, Derbyshire Posted on 30/08/2019 , work completed 30/08/2019
Efficient boiler and plumbing service
Customer Service
Quality
Value
Having had a new boiler installed two years ago, and with many residual problems left unsolved, I decided to look for a local gas heating company. I called 1st Call Gas Services Limited and was left with with a good feeling with the Reception Staff. I have now used this Company on three occasions and it was like a breath of fresh air. I commissioned the company to replace a defective thermostat, service the boiler, and to resolve noisy pipework. Their engineers carried out the work with great efficiency and resolved these defects. The engineers, without naming them, completed the work, were friendly, helpful and kept me informed on progress. There is clearly an effective teamwork in place from the front office through to engineers and communications within the company are clear. I have no hesitation in using the company again and would recommend them to others.
Alan Walters, South Yorkshire Posted on 28/08/2019 , work completed 05/08/2019
New Boiler
Customer Service
Quality
Value
Good quote, work done professionally. Would use again.
Chris, South Yorkshire Posted on 27/08/2019 , work completed 27/08/2019
Professional company
Customer Service
Quality
Value
Everyone at 1st call that I came into contact with was friendly and professional. The work was done on time and to a high standard. I have now signed up to a service contract with the company.
Jane, South Yorkshire Posted on 09/08/2019 , work completed 09/08/2019
Good job done to time and budget
Customer Service
Quality
Value
The boiler fitters were efficient courteous and very tidy. The work was done on the days agreed and the price was very competitive. Will be using this company for our annual service.
Customer in South Yorkshire Posted on 07/08/2019 , work completed 17/07/2019
New bolier
Customer Service
Quality
Value
No problem
Carl, South Yorkshire Posted on 18/07/2019 , work completed 18/07/2019
Fast & professional
Customer Service
Quality
Value
Called 1st Call out after accidently putting a nail through a pipe. 1st Call engineer Billy came straight out and sorted the problem within half an hour. 1st Call = 1st Class service.
Chris, South Yorkshire Posted on 17/07/2019 , work completed 17/07/2019
Very impressed!
Customer Service
Quality
Value
Our first visit from 1st Call was the week before to remove a large radiator that wasn't required anymore and to check on two other radiators that were not working. The engineer was very friendly, polite and worked very quickly. It was no easy task for him to get to the piping under the floor, but he took it all in his stride. We decided to order a new radiator for one of the rooms and the engineer measured up for this. This was ordered very quickly for us after we were given the price first. Very impressed with the quick, effcient sevice and another very friendly engineer. Will definitely use 1st Call again.
Liz Posted on 10/06/2019 , work completed 03/06/2019
Professional service with a smile.
Customer Service
Quality
Value
The work was carried out professionally and to schedule. The office staff responded quickly to resolve a small issue, and the heating engineer completed the job to our satisfaction. We would recommend 1st Call Gas to other consumers wanting a boiler installed and other works on they central heating systems.
G, South Yorkshire Posted on 10/06/2019 , work completed 10/06/2019
Excellent, prompt and efficient service
Customer Service
Quality
Value
We experienced a problem with our boiler and the diagnosis suggested that the best option was a new boiler which was fitted in 3 working days time. Also some minor repairs have been carried out promptly and efficiently. We are very grateful for the responsive and reliable service.
Customer in South Yorkshire Posted on 30/05/2019 , work completed 08/05/2019
1st Call replaced old radiators
Customer Service
Quality
Value
I couldn’t speak too highly of this company. Over the last few years we have used them on three occasions and they have been very efficient work was done to a high standard and all aspects of the work went as smoothly as we could have wished. The engineer was so pleasant and friendly and left the premises very clean and tidy. 5 stars to the company and engineer
Customer in South Yorkshire Posted on 30/05/2019 , work completed 29/05/2019
Pleasant guys
Customer Service
Quality
Value
This was completed as arranged and as expected. All done in 1 day, two hardworking pleasant guys, no mess left. Well done. Will certainly recommend 1st call Gas Services.
Ronald, South Yorkshire Posted on 23/04/2019 , work completed 23/04/2019
Fantastic service
Customer Service
Quality
Value
From start to finish, fantastic service. Professional, reliable and polite. Would thoroughly recommend 1st call gas.
Nicola, South Yorkshire Posted on 29/03/2019 , work completed 29/03/2019
Prompt and professional
Customer Service
Quality
Value
New boiler fitted, done to agreed schedule and budget. James the fitter arrived on time, he worked continuously both days not shirking at all. He was extremely polite and cleaned up after himself and left my home clean. After care. They came back twice to explain how to regulate heating, no problem to him.
Patricia Anne, South Yorkshire Posted on 27/03/2019 , work completed 27/03/2019
Replace boiler
Customer Service
Quality
Value
Great job . Dave came to assess the work on the Friday and Jamie completed the work on Saturday . Very clean efficient and polite workmen. 10 out of 10 Thanks from Chris & Linda
Customer in Derbyshire Posted on 25/03/2019 , work completed 23/03/2019
Polite, prompt and professional
Customer Service
Quality
Value
First call gas installed a new boiler for us. Work was done promptly and efficiently. We have also used them for boiler servicing. Recommended.
Elizabeth, South Yorkshire Posted on 21/03/2019 , work completed 21/03/2019
Great Service
Customer Service
Quality
Value
Replaced very old boiler/water cylinder, completed on schedule and budget. They were polite, friendly, hard working. They covered all carpets and areas were they were working, nothing was too much trouble. They have been back since installation to help me use the thermostat. Would definitely recommend.
Customer in South Yorkshire Posted on 04/03/2019 , work completed 21/01/2019
My review
Customer Service
Quality
Value
The gas fitter was punctual clean and tidy and worked non-stop until the job was finished. He cleaned up and washed down the patio where he stored his tools etc. I would definitely recommend him and 1st Gas Services to anyone.
Thomas William, South Yorkshire Posted on 25/02/2019 , work completed 25/02/2019
Highly rated
Customer Service
Quality
Value
Everything was done correctly Daniel never stopped working he cleaned up afterwards. Would recommend 1st call Gas to anyone. Highly rated.
Carol Ann, South Yorkshire Posted on 20/02/2019 , work completed 20/02/2019
Professional & prompt.
Customer Service
Quality
Value
1st call very efficient service. Installed a Combi Boiler, new radiators. Staff very hard working and polite. Did requested work, sometimes not stopping for lunch breaks.
John, South Yorkshire Posted on 08/02/2019 , work completed 08/02/2019
1st Call and 1st Class.
Customer Service
Quality
Value
From the first visit to discuss what was required we were told the type of boiler which would meet all our needs . We were able to have the boiler fitted exactly where we wished . The date and time to suit was no problem. We were given an approximate estimate immediately which was confirmed by phone within 2 Hours.The actual fitters were punctual and very efficient. The first job was to cover all carpets and vulnerable areas. The Replacement wasn't straightforward because it was a back boiler that required removing to be replaced with a combi boiler. But the workmanship was first class and completed to our satisfaction over 2 days. I can certainly recommend 1st Call Gas Services to anyone requiring a 1st class fast efficient service.
Customer in South Yorkshire Posted on 23/01/2019 , work completed 17/01/2019
Great service
Customer Service
Quality
Value
Contacted 1st call gas services with regards a boiler service had a speedy response work was completed to schedule the engineer was very efficient ,competent ,friendly left the site clean and tidy I would highly recommend this company
Customer in South Yorkshire Posted on 18/01/2019 , work completed 17/01/2019
Really friendly
Customer Service
Quality
Value
I have no hesitation in recommending 1st Call. They were professional but really friendly. They completed the work as promised and would definitely use them again.
Ian, Derbyshire Posted on 08/01/2019 , work completed 08/01/2019
Prompt, professional and clean
Customer Service
Quality
Value
Installed new gas boiler, flu, and gas pipe, as agreed. Clean, efficient workers. Helpful with follow up instructions and using system. Honest and reliable company, having used their services for over 10 years.
Barry, South Yorkshire Posted on 07/01/2019 , work completed 07/01/2019
New boiler and radiators
Customer Service
Quality
Value
We first used them 10 years ago and over the years they have consistently provided a high level of workmanship and an excellent service; always prompt, reliable, helpful, polite. So when moving house, valuing their experience and expertise, they were our 1st Call for a replacement heating system. We can recommend them without reservation.
Customer in South Yorkshire Posted on 20/12/2018 , work completed 16/11/2018
Excellent service
Customer Service
Quality
Value
Highly skilled professional workmen. Kept mess to a minimum. An excellent service at a very reasonable price. Delighted with new boiler.
Patricia, South Yorkshire Posted on 07/12/2018 , work completed 07/12/2018
Excellent Service
Customer Service
Quality
Value
Called 1st Call Gas at 2pm on a Friday for boiler breakdown. They got an engineer out within 2 hours and my boiler required a part. The engineer left, picked up the part and had my heating back on by 5pm. Very good service. Thank you.
Bev, South Yorkshire Posted on 16/11/2018 , work completed 16/11/2018
Thanks so much!
Customer Service
Quality
Value
Had a new boiler fitted. Really helpful with the quote and a good quality service throughout. The whole process was painless and everyone involved was really friendly. Definitely a welcome change and we would use them again without a doubt!
Sarah bowles Posted on 06/11/2018 , work completed 06/11/2018
Excellent. True professionals
Customer Service
Quality
Value
I was let down by another heating company and had been without heating or hot water for a week. I rang 1st call on 1/11/2018. They came out on the 2/11/2018 and my boiler was fitted on 05/11/2018. They were courteous, professional and worked all day removing and replacing. As I'd just moved to this property it was all very traumatic to say the least. I will certainly recommend to anyone. They are absolutely fabulous!
Denise, South Yorkshire Posted on 05/11/2018 , work completed 05/11/2018
Great job
Customer Service
Quality
Value
Great job, arrived spot on time. Completed and cleared up in the day. Responded immediately to any emails etc.
Gill, Derbyshire Posted on 02/11/2018 , work completed 02/11/2018
Excellent service
Customer Service
Quality
Value
First class service on a technically challenging job with difficult access and unusual requirements. All on time and on budget.
Adrian, Derbyshire Posted on 02/11/2018 , work completed 02/11/2018
my review
Customer Service
Quality
Value
I had a company last week tell me I needed a new system up to £4,000. so I called this company and the young lad came in and done service and was amazing. This saved me from buying a whole new boiler system cant thank them enough. He was extremely polite and just got on with his job.
Mrs Keith Posted on 06/09/2018 , work completed 06/09/2018
Efficient and Good Quality
Customer Service
Quality
Value
Had a new boiler fitted which from visiting to quote, to install was only one week. The service engineers, were quite young and very courteous. The house was left clean and tidy afterwards. The senior engineer was great and recommended a boiler suitable, taking into account, budget, requirements and so forth. I have no hesitation in recommending them.
Nadine73 Posted on 25/08/2018 , work completed 25/08/2018
On time and well done
Customer Service
Quality
Value
Clean and tidy work. Didn't stop till the job was completed.
Eldon, South Yorkshire Posted on 15/08/2018 , work completed 15/08/2018
Very professional.
Customer Service
Quality
Value
From the estimate to completion of our new boiler, 1st Call were excellent, professional, respectful & efficient. I have no problem with recommending this company.
Karen, South Yorkshire Posted on 13/08/2018 , work completed 13/08/2018
Job well done.
Customer Service
Quality
Value
Efficient service and very helpful. I would highly recommend them. Tidied up after each day. Nothing too much trouble.
Doreen, Derbyshire Posted on 10/08/2018 , work completed 10/08/2018
First class job
Customer Service
Quality
Value
I am pleased to say you did meet our expectations in all aspects of the installation. We would not hesitate to recommend you or use you again ourselves.
Peter, South Yorkshire Posted on 09/08/2018 , work completed 09/08/2018
Professional and communicative
Customer Service
Quality
Value
Being very sceptical about traders I have dealt with in the past. I did research. This company stood out because they communicated, were prompt, did not overwhelm me with lots of paperwork. Answered my questions clearly. Minor admin issue was resolved, efficient, were competitive in their quotation.
Louise, South Yorkshire Posted on 07/08/2018 , work completed 07/08/2018
Highly recommended
Customer Service
Quality
Value
I have no hesitation recommending this company, they arrived promptly on the day and carried out the work in a professional and efficient manner, they also cleaned up everything on completion of the job. I am delighted!
Mandy, South Yorkshire Posted on 26/07/2018 , work completed 26/07/2018
Replacement boiler
Customer Service
Quality
Value
Old boiler replaced with a new boiler. Engineers arrived at 8:00am as arranged and completed the job in the day, finishing at 6:00pm. Very competitive quote, boiler sited where we asked. Clean & tidy job no mess, all old boiler pieces taken away. This was not a straight forward job as the flue is through the roof and we are on the second floor, Even the pipes in the loft space were neat, tidy and secure.
Christopher, South Yorkshire Posted on 03/07/2018 , work completed 03/07/2018
Commercial Project
Customer Service
Quality
Value
Great workmanship from the guys at 1st Call Gas. We have used them on a commercial project in Sheffield town centre. They have carried out all plumbing works from the 1st fix stage right through to completion of a 6 story high student complex. Professional team that know the trade, would highly recommend.
Sophie Gillott Posted on 15/06/2018 , work completed 15/06/2018
Honest, reliable, value for money plumbing company
Customer Service
Quality
Value
Leon and the guys from 1st Call have been servicing my boiler for years but this summer they also installed a new tank and radiators in a new extension we had built. They are always friendly, helpful and prompt and I am pleased with the work they have done.
Which? Trusted Traders Consumer Posted on 17/08/2017 , work completed 17/08/2017
A company you can rely on.
Customer Service
Quality
Value
1st Call have carried out several repairs for the project I work for. We provide semi supported accommodation for vulnerable young women some with children. They have been very accommodating and efficient, their rates are competitive. All the contractors have been pleasant, polite, respectful and reliable.
Which? Trusted Traders Consumer Posted on 24/07/2017 , work completed 24/07/2017
First class
Customer Service
Quality
Value
Excellent advice given and from inception to completion a first class job by professional staff. Highly recommended company.
Ian, South Yorkshire Posted on 22/05/2017 , work completed 22/05/2017
Expect a first class service from a family of heating engineers.
Customer Service
Quality
Value
This company has a very long family history of being in the heating industry. I have been fortunate to have used them to install and commission quite a number of new boilers, carry out repairs on old boilers, carry out regular maintenance and issue gas safety certificates. They are up to date with all current legislation and take their well-earnt reputation seriously. I highly recommend them because the family has? a lifetime of experience and knowledge passed down through the years. They always arrive on time, on the correct day and have never let me down over the years I have been a customer.
Which? Trusted Traders Consumer Posted on 01/05/2017 , work completed 01/05/2017