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1st Call Gas Services Limited

5.0

259 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

SEPTEMBER 2025

About

1st Call Gas Services are fully qualified and accredited gas and plumbing engineers based near the centre of Sheffield. At 1st Call Gas Services, we pride ourselves on providing excellent customer service, maintaining customer relationships and offering the best advice and expertise on your plumbing and gas related problems.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Underfloor heating
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Gas installers

  • Bathroom fitters

  • Renewable energy

    • Air source heat pumps
    • Solar panels
    • Heat pumps
    • Battery storage
  • Electricians

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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5.0
259 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Needed a plumber
Customer Service
Quality
Value
Was desperate for a plumber due to every toilet breaking in our new build at Christmas. Contacted 1st Call Gas as they came recommended by my dad. The call handler was very polite and helpfully gave me all the information and potential costs upfront. Kyle was the engineer assigned to attend on Christmas Eve and he turned up with a phone call beforehand to let me know he was arriving. Excellent service by Kyle who communicated exactly what needed doing, how long it would take and the costs. Kyle resolved a potential nightmare at Christmas with little fuss. 1st Call Gas come highly recommended and I’ll be using them again! Thanks again Kyle!
Customer in South Yorkshire Posted on 08/01/2025 , work completed 02/01/2025
The trader replied (on 22/01/2025)
Thank you for your lovely review, we're so glad that we were able to get everything fixed for Christmas. We have also passed on your comments to the engineer. Thanks
Annual Gas Boiler Service and Gas Safety check
Customer Service
Quality
Value
Vey impressed with annual service of my Gas Boiler and central heating system. The engineer was very helpful and undertook the work in a very thorough and professional manner. Can highly recommend 1ST Call Gas Services.
Customer in South Yorkshire Posted on 17/01/2025 , work completed 15/01/2025
The trader replied (on 22/01/2025)
Many thanks for your 5 star review, we love hearing feedback about our engineers and pass them all on. Thanks
Came to service our boiler
Customer Service
Quality
Value
I received an email to let me know when the boiler service was due. This is very helpful and was booked in with no fuss. David visited on the 16th of January to service our boiler. He carried out the service and informed us of what he had done before he left. He is always very polite and efficient. He rang to let us know when he was on his way. I would recommend this Company 100%.
Customer in South Yorkshire Posted on 19/01/2025 , work completed 16/01/2025
The trader replied (on 27/01/2025)
Many thanks for your wonderful review and your comments about David our engineer, I have passed on your comments. Thanks
Great service
Customer Service
Quality
Value
Easily booked my boiler service and was sent an email to confirm. The engineer came on time and carried out the service with no problems. Very happy with the service.
Customer in Derbyshire Posted on 21/01/2025 , work completed 17/01/2025
The trader replied (on 22/01/2025)
Many thanks for your 5star review, we appreciate the time our customers take to let us know how pleased they were with your servcie. Thanks
Helpful efficient service, on time
Customer Service
Quality
Value
Engineer came within allotted times, rang first, got on with job straight away, completed service quickly but accurately and offered advice on questions I had. I am very satisfied with the service we received, engineer was pleasant and efficient, was careful nit to knave any mess and covered his shoes before entering. Excellent visit.
Customer in South Yorkshire Posted on 24/01/2025 , work completed 23/01/2025
The trader replied (on 27/01/2025)
Thank you for your review, we have passed your comments on to the team.
Plumbing & Heating survey
Customer Service
Quality
Value
I Applied for full cover for my plumbing a central heating boiler with 1st Call, Damon called round to carry out an initial inspection, called first to let me know when to expect him and arrived right on time. Inspected throughout even though my crazy pup did his best to distract him, great service, would definitely recommend.
Customer in Derbyshire Posted on 24/01/2025 , work completed 24/01/2025
The trader replied (on 27/01/2025)
Thank you ever so much for your 5star review, we have passed your comments onto Damon. Thanks
Excellent Service
Customer Service
Quality
Value
I already use 1st Call to look after my central heating at another property so I was aware of their excellent service. In this case I needed an EPC for my home, the representative was punctual, friendly, professional and efficient. He moved swiftly through the house taking measurements and importantly neither tried to sell me anything nor talk to me like an idiot (both important factors for me when dealing with tradespeople). The cost for the service was appropriate and good value and I would highly recommend them to anyone looking for similar work.
Customer in South Yorkshire Posted on 28/01/2025 , work completed 27/01/2025
The trader replied (on 21/02/2025)
Many thanks for your 5 star review, we have passed on your comments to the engineer that attended. Thanks
1st Call. 1st Class
Customer Service
Quality
Value
We’ve had 1st Call Gas on many of our projects over the years so when it came to swapping our own gas boiler for an air-source heat pump we had no decision to make. Dave sorted the whole process out for us including BUS grant application, Billy and Danny did the work and the whole thing was completed neatly in a few days exactly when they said they would, within the budget given. A great service and would happily recommend them to anybody at all. Thanks to all the team there
Customer in Derbyshire Posted on 03/02/2025 , work completed 03/02/2025
The trader replied (on 21/02/2025)
Many thanks for your wonderful review and comments about 3 of our engineers, we have passed it on to them all. Thank you
Great company
Customer Service
Quality
Value
We had both a boiler and rad install by this company, and have continued to use for our annual boiler servicing. Always helpful, and Kyle is always respectful of our property as well as being incredibly thorough.
Customer in South Yorkshire Posted on 09/02/2025 , work completed 05/02/2025
The trader replied (on 21/02/2025)
Thank you so much for your 5 star review about Kile, we have passed on your comments. Thanks
Gas Boiler Service Visit
Customer Service
Quality
Value
The engineer carried out the service visit with minimum disruption and maximum effort, would happily recommend this company.
Customer in South Yorkshire Posted on 11/02/2025 , work completed 30/06/1956
The trader replied (on 21/02/2025)
Many thanks for your 5 star review, we love to hear feedback about the good work that our engineers do. Thanks
Always efficient
Customer Service
Quality
Value
We’ve been with 1st Class for years and years. They have always been super efficient and friendly. They always turn up when they say they are going to. Would have no hesitation in recommending them.
Customer in South Yorkshire Posted on 18/02/2025 , work completed 17/02/2025
The trader replied (on 26/02/2025)
Many thanks for your 5 star review and your continued business over the years, we look forward to many more. Thanks
Boiler service
Customer Service
Quality
Value
Been using 1st call gas services for over 10 years. Always excellent and prompt service. Very polite and friendly staff on the phone and service personnel. Would recommend them as 1st rate company.
Customer in South Yorkshire Posted on 18/02/2025 , work completed 25/02/2017
The trader replied (on 21/02/2025)
Thank you so much for your continued support over the last 10 years and your wonderful 5 star review. Thanks
Great work
Customer Service
Quality
Value
Boiler service completed satisfactory engineer very polite and obliging very helpful explained what he was doing
Customer in South Yorkshire Posted on 28/02/2025 , work completed 25/02/2025
The trader replied (on 14/05/2025)
Many thanks for your 5 star review, we appreciate the time taken to give us feedback Thanks
Boiler service
Customer Service
Quality
Value
Can't thank David enough for fitting us in for a boiler service on the day of us moving, worked efficiently and got the job done, will definitely be using 1st call again.
Customer in South Yorkshire Posted on 05/03/2025 , work completed 04/03/2025
The trader replied (on 14/05/2025)
Thank you very much for you lovely review about our engineer David, we do try our best to accommodate special requests whenever we can. Thanks
Efficient and Helpful
Customer Service
Quality
Value
Engineers Luke and Aaron and apprentice Theo arrived on time. I was expecting a full repipe to the central heating system. Went above and beyond in locating the leak (despite it being in an awkward place). This meant a full repipe was not needed and I have since received a refund. Very happy with service provided and work done. Happy to recommend 1st Call Gas.
Customer in Derbyshire Posted on 17/03/2025 , work completed 27/02/2025
The trader replied (on 14/05/2025)
Thank you for your lovely words about Luke, Arran and Theo, have have passed on your comments to the engineers. Thanks
Boiler service and installation
Customer Service
Quality
Value
Have used this company several times now for boiler installations and servicing. Professional ,reliable and courteous. Fair charges. Highly recommended
Customer in South Yorkshire Posted on 19/03/2025 , work completed 18/03/2025
The trader replied (on 14/05/2025)
We love hearing from customers that have been with us a long time, we appreciate your loyalty and look forward to may more jobs Thanks
Excellent Service
Customer Service
Quality
Value
Rang with a leak from my boiler . They came within a couple of hours. The guy who has been before instantly knew the problem. Changed the parts, did my service . Great guy , great service very professional company. Cannot recommend higher
Customer in Derbyshire Posted on 02/04/2025 , work completed 27/03/2025
The trader replied (on 14/05/2025)
Thank you very much for your 5 star review, if we can fit you in we'll always try and attend as soon as possible especially for a leak. Thanks
Simply Fantastic…
Customer Service
Quality
Value
We’ve used 1st Call Gas for nine years now and highly recommend them. Most recently we’ve had a complete system overhaul. New boiler, pump zone valves, expansion vessels etc. you name it, we’ve had it fitted. Our engineers were Billy and Joel and they were a pleasure to have in the house. Their quality of work and attention to detail is unbelievable. Our boiler cupboard looks like a work of art! They exceeded our expectations in spectacular fashion! Thank you, Billy and Joel! Thank you 1st Call Gas.
Customer in South Yorkshire Posted on 09/04/2025 , work completed 09/04/2025
The trader replied (on 14/05/2025)
We love to hear feedback on our engineers and always let them know if customers leave a review and mention them specifically, thank you so much for your lovely comments and 5 star review. Thanks
Excellent customer services
Customer Service
Quality
Value
1st Call Gas services upgraded our heating system in 2021 (New boiler, pump, convert system from gravity to pressurised, new radiators, smart heating system, removed old hot water tank, tidy up pipework). I have used them ever since for boiler servicing and general plumbing jobs like plumbing in a washing machine and fixing a leaky pipe. They are very professional with a local office and staff who answer the phone and schedule appointments, you don't have to chase people on their mobiles. The engineer calls when he is on his way and I have always been very happy with their work. I thoroughly recommend 1st Call Gas services.
Customer in South Yorkshire Posted on 29/04/2025 , work completed 14/04/2025
The trader replied (on 14/05/2025)
Thank you so much for your 5 star review and continued support, we love to hear that customers come back to us time and time again. Thanks
Great service, quick response and very helpful
Customer Service
Quality
Value
I contacted 1st call gas services as my boiler appeared to be broken. They sent an engineer the same day who quickly diagnosed that the boiler was fine but that our gas meter was broken. They suggested I ask the energy company for a reimbursement of my costs and supported me by quickly providing a receipt and engineers report. The engineer was knowledgeable and polite, I will definitely use this company again.
Customer in South Yorkshire Posted on 30/04/2025 , work completed 28/04/2025
The trader replied (on 14/05/2025)
Thank you so much for taking the time to leave us a 5 star review, we love hearing all the feedback. Thanks
Excellent service
Customer Service
Quality
Value
Boiler service undertaken around my working hours. As I work 08:00-16:00, Monday-Friday, I was struggling to arrange a time to have this done. Arrangements were made for the engineer to attend at 07:45, prior to me leaving for work. I was called by the engineer the evening prior to the service to ascertain that this was still convenient. A superb service that I will be recommending to friends and family.
Customer in South Yorkshire Posted on 12/05/2025 , work completed 08/05/2025
The trader replied (on 14/05/2025)
Thank you ever so much for leaving us a 5-star review, we do always try our best to accommodate any special requests and will work with our customers. Thanks
Excellent professional friendly service
Customer Service
Quality
Value
An excellent example of an increasingly rare experience! A company which obviously strives to provide an excellent professional service at a reasonable price. Customer service staff and engineers were friendly, helpful and knowledgeable with the obvious intention of providing a service to the highest level. I will regard 1st Call Gas as my first choice in the future.
Customer in Derbyshire Posted on 14/05/2025 , work completed 12/05/2025
The trader replied (on 28/05/2025)
Thank you for your lovely comments and excellent review, we do pride ourselves on our customer service and expertise and its great to hear that customers see that too...thank you.
Excellent Service
Customer Service
Quality
Value
I have used 1st Call Gas for a few years now for my annual gas service and I am very happy with their service and efficiency. Would not hesitate to recommend.
Customer in Derbyshire Posted on 11/06/2025 , work completed 06/06/2025
The trader replied (on 14/08/2025)
Thank you for your 5 star review and your continued loyalty, we look forward to working with you again.
As usual a first class service from a trusted company.
Customer Service
Quality
Value
Both members of staff were polite and friendly taking care when entering my house to carry out the work. The work was carried out efficiently and cleanly leave no mess inside or outside. Having used this company before I had no hesitation calling on their service again as they are competitive on price arrive when agreed and do an excellent job. Thank you 1st call Plumbing Services.
Customer in South Yorkshire Posted on 13/06/2025 , work completed 06/06/2025
The trader replied (on 14/08/2025)
Thank you ever so much for your feedback on our team and our work, we appreciate the time you have taken to leave us a fantastic 5 star review.
Excellent Service
Customer Service
Quality
Value
Did exactly what was expected in a professional and timely manner.
Customer in South Yorkshire Posted on 07/07/2025 , work completed 04/07/2025
The trader replied (on 14/08/2025)
Thank you for your 5 star review and comments about our team...