We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

1st Stop Cars Ltd

Profile thumb kevin
5.0

68 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:30–17:00
  • Sunday - Closed

About

Honesty is our Best Policy

1st Stop Cars is a family built business with qualified staff and MOT testers.

Our aim:

“To give you peace of mind”.

Our pledge:

To only fit the parts your vehicle requires.

To only give honest advice.

To only carry our repairs with customer consent.

One of the largest independent vehicle repair centres in the Southend and Rochford area.

1st Stop Cars Ltd was first opened in 1990 by family members Kevin White and Roger Goodwin. Set up to provide a first class vehicle repair service backed by honesty and integrity, aiming to keep its customers cars on the road without unnecessary costs while providing reliable information.

Based in West St Rochford providing MOT testing and fast fit services on most makes and models. Including servicing, clutch replacement, brake repairs, exhaust and tyre fitting.

With a team of technician’s that has a vast knowledge and experience in general and complex repairs.

Have a question?

01702 544284

What we do

  • Garage related services

  • Car repairs, servicing and MOTs

    • Battery servicing
    • Brake and clutch replacement
    • MOT testing stations
    • Specialist MOTs
    • Car body repairs
  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • More Services

    • air conditioning car servicing winter checks

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
68 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Always reliable and fair prices
Customer Service
Quality
Value
I have been using 1st stop as has my wife for 10 years. They are a most reliable garage never any problems and a prompt service. Always keep in touch if needed and above all very professional. I wouldn’t hesitate recommending them.
Customer in Essex Posted on 14/12/2021 , work completed 14/12/2021
Service & MOT
Customer Service
Quality
Value
Honest work and pricing, easy to book and friendly trustworthy service, will definitely go back. Well done Kevin and team
Customer in Essex Posted on 25/11/2021 , work completed 25/11/2021
MOT
Customer Service
Quality
Value
Car went in for MOT which could have failed as no water in windscreen washer container but they topped it up for me so it was able to pass. Always be pleased with their service and also used by other family members.
John in Essex Posted on 24/08/2021 , work completed 23/08/2021
Great work from local, friendly business
Customer Service
Quality
Value
Booked my car in for its annual service with 1st Stop happy to accommodate my choice of date. As usual, only necessary work was undertaken. I thought the brake fluid might need to be replaced being nearly three years old but was advised that this would be tested to check that the work was required. The test showed that the fluid was still OK saving me unnecessary costs. Kevin from 1st Stop also phoned me to advise that the rear brake pads were significantly worn and sought my approval for replacement. This is typical of 1st Stop's approach which combined with friendly but professional service keeps me a returning customer. The whole experience is a refreshing change from other garages I've used where I've felt the main focus to be maximizing revenue. The final benefit of using 1st Stop is that it's a local business within easy walking distance of my home!
Fred in Essex Posted on 23/08/2021 , work completed 23/08/2021
Great work,
Customer Service
Quality
Value
I had a problem with my exhaust and 1st Stop fixed it the same day. Great service. Would highly recommend them. Kind, helpful speedy service. Will definitely use them again.
Customer in Essex Posted on 16/08/2021 , work completed 16/08/2021
MOT - Excellent & Friendly Customer Service
Customer Service
Quality
Value
It was much appreciated that they sent me an annual reminder that my MOT was shortly due. An appointment was then made and the MOT was carried out on time. An SMS was sent to me when the test had been completed and my vehicle was ready for collection. Service was with a smile and I left feeling that my custom was valued.
Bob in Essex Posted on 27/07/2021 , work completed 27/07/2021
Very obliging
Customer Service
Quality
Value
I found this trader to be very helpful. On the odd times, I have had called on his services other than for service. For the service and MOT, he arranged for collection and return of our vehicle, my wife and I both being over 80. I have used this trader for several years and would not hesitate to recommend them. I have never had the occasion to question his work or cost.
Customer in Essex Posted on 22/05/2021 , work completed 19/05/2021
Help With MOT
Customer Service
Quality
Value
Having been let down by a main dealer over my car's first MOT test (they cancelled the test with less than 24 hours notice) I called at 1st Stop Cars Ltd in Rochford and explained that without an MOT test I would be unable to renew my Road Fund License. Not only was 1st Stop Cars happy to help me, they even offered to carry out the test that same day. I successfully renewed the RFL the following morning. Many thanks 1st Stop.
Customer in Essex Posted on 25/02/2021 , work completed 22/02/2021
Great service
Customer Service
Quality
Value
Having lost my brakes during the Christmas period I left my car outside 1st Stop Cars with a cheeky little note explaining what had happened. What I wasn’t expecting was the first working day back after Christmas to have a call, work explained and quoted and to collect my car the following day. Fantastic service as always.
Lisa Posted on 30/12/2020 , work completed 30/12/2020
MOT
Have used 1st Stop for some years for our two cars excellent service as usual text advising me MOT due booking test easy and then text advising me car ready for collect perfect!.
John in Essex Posted on 25/08/2020 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Vehicle submitted for MOT and service. Additional work to rear suspension identified. We were updated with costs and timeframe and kept informed throughout. The work was completed on time and costs were exactly as expected. We would highly recommend this company. Courteous, polite, efficient and focussed on providing a good customer experience.
Clive in Essex Posted on 26/06/2020 , work completed 26/06/2020
Essential repair carried out promptly.
Customer Service
Quality
Value
I found myself with a starting problem at a time when I had to depend on my vehicle for emergencies and was delighted to find (a) First Stop Cars open when many garages were not and (b) an early repair slot available. A swift diagnosis of the problem the very next day with work needed and the cost promptly communicated to me meant that the glow plugs and fuel filter were all replaced whilst I found something else to do locally and this morning the car started on the button for the first time in months. I'm enormously grateful for an extremely helpful service that has restored my peace of mind.
Customer in Essex Posted on 27/03/2020 , work completed 26/03/2020
MOT with a local, friendly business.
Customer Service
Quality
Value
A very accommodating, friendly, local business that you can trust. Great value for money when compared to the main dealers, who do exactly the same thing.
Customer in Essex Posted on 12/03/2020 , work completed 12/03/2020
Great service from start to finish
Customer Service
Quality
Value
Having had a car reaching 3 years old we needed a service centre we could trust. From the point if booking through to the completion of the MOT and service everything was 1st class from 1st Stop in all aspects.
Customer in Essex Posted on 02/03/2020 , work completed 29/02/2020
Always excellent service
Customer Service
Quality
Value
I've been taking my own cars and van, and whenever possible, my family's cars to 1st Stop for many years. If anything is needed to be done they will fully explain what/ why it needs doing, and give a quote for the work. I trust their judgement and have always been really satisfied with the work. Thank you 1st Stop.
Customer in Essex Posted on 01/03/2020 , work completed 27/02/2020
Great quality and cheaper than main dealer
Customer Service
Quality
Value
I have used First Stop for over 20 years and I continue to be pleased with the quality of their work and reasonable prices.
Customer in Essex Posted on 13/02/2020 , work completed 13/02/2020
1st stop Garage
Customer Service
Quality
Value
As always, kept me updated with the work being done (in this case, new brakes being fitted) Kept to the quoted price and the work was completed in a morning. Top service and will continue using.
Customer in Essex Posted on 09/12/2019 , work completed 09/12/2019
Found my go to garage
Customer Service
Quality
Value
After recently moving to the area, I think I have found my go to garage. Booked a same day MOT appointment by telephone, very pleasant and polite. Waited while MOT was carried out and was kept up to date with progress. Kevin very helpful and reassuring. Thank you.
Customer in Essex Posted on 05/12/2019 , work completed 05/12/2019
Excellent, trustworthy, good value
Customer Service
Quality
Value
I found this garage via Trusted Garages and noticed they are also a Which? member. I was sick of being fobbed off because I don’t know much about cars so needed a garage I could trust. The quote I received for a new cambelt was very competitive - several garages had quoted me double the price!! Kevin was fantastic and also did some additional free of charge checks for me for some other work. He put my mind at rest, fully explaining any suggested work, giving honest recommendations and clear quotes with breakdowns. The communication and customer service was exceptional throughout. I will certainly be using this garage in future and would recommend.
Customer in Southend-on-Sea Posted on 13/11/2019 , work completed 13/11/2019
Great work.
Customer Service
Quality
Value
Once again a pass and was kept up to date on the progress of M.O.T staff very friendly, reception area very clean.
Customer in Essex Posted on 17/10/2019 , work completed 17/10/2019
1st Stop is 1st class
Customer Service
Quality
Value
I have used this garage for many years, always had brilliant service whether it be for a service or repair, priced competitively. A garage you can trust, they will let you know if something needs doing now, or if it can wait a few months. Can’t recommend highly enough.
Customer in Essex Posted on 05/10/2019 , work completed 05/10/2019
Great job
Customer Service
Quality
Value
My car had developed a diesel leak, 1st stop diagnosed this quickly repaired it and only charged labour as no parts needed. Very honest. Now my go to garage. Well done guys.
Tony Charles Posted on 17/09/2019 , work completed 17/09/2019
Very high standard!
Customer Service
Quality
Value
Replacement n/s mirror. As usual, part was ordered straight away once I was made aware of the cost. Work was carried out with minimum waiting and all to my satisfaction! Wouldn’t contemplate going anywhere else as the service is always efficient and totally trustworthy! A really friendly garage!
Customer in Essex Posted on 16/09/2019 , work completed 16/09/2019
First class for 1st stop
Customer Service
Quality
Value
Following a recent break down caused by my elderly father in law who had to be rescued by me. I discovered that he had forgotten to renew his breakdown cover. This was his fault as his age has begun to lead to forgetfulness and bad driving skills. I have been trying to get him to stop driving for a couple of years now without success. I consequently called upon 1st Stop Cars, Rochford, for their help. The sympathy and sensitivity with which they handled the situation was more than I could have hoped for. The car was retrieved and repaired within 48 hours. They also went above and beyond by addressing all enquiries to me rather than my father in law and, as per my instructions, did not hand the car keys to him when he attempted to retrieve the car. Because of their consideration and helpfulness an elderly, incapable driver is now off the road and no threat to other road users. The relief to myself and my family is immense as is our thanks to all at 1st Stop Cars. I, and my family have used 1st Stop for many years and have always been totally satisfied with the work completed and the helpfulness of all members of staff. I have no hesitation in fully recommending 1st Stop Cars.
Customer in Essex Posted on 26/07/2019 , work completed 23/07/2019
Reliable car workshops are hard to find - this one is Five Star.
Customer Service
Quality
Value
Just an MoT this time but I've been using 1st Stop for a number of years for all sorts of car maintenance work on a variety of vehicles and have found them to be consistently welcoming, professional and skilled in their business. It's always good to see familiar faces knowing that they did a good job last time. It's also good to support the smaller, local businesses.
Customer in Essex Posted on 25/07/2019 , work completed 25/07/2019
Broken mini
Customer Service
Quality
Value
Had to have my daughters mini cooper towed to the garage last night as her power steering went, had already spoken with the garage prior to see if this was possible if rescue couldn't fix it as it would be out of hours. It was no problem at all. Had a call from the garage this morning once they had checked it over. It was a potential 2 fault problem, alternator, power steering pump or both, they advised on the cheaper fault first and what do you know, after some additional resetting of some codes car is now fixed. Only started using 1st stop a year ago and I can happily say will not go anywhere else. A refreshing no nonsense, reasonably priced, honest garage. Have used them for MOT, servicing and repairs and can highly recommend them.
Customer in Southend-on-Sea Posted on 23/07/2019 , work completed 23/07/2019
Great Service
Another great service from this garage I am more than pleased with their attention to customers needs 110% .
Customer in Essex Posted on 24/05/2019 (Reviewer did not use service)
Fast and friendly service
Customer Service
Quality
Value
Phoned to book a waiting MOT appointment for my motorcycle and was pleased to be told that the work could be done later that day. The test commenced within a couple of minutes of my arrival and was completed within approximately half an hour. All went well with the test apart from an incorrectly aligned headlamp which was adjusted free of charge. I was also given the opportunity to speak to the tester after completion of the test and asked him to appraise the condition of the bike's drive chain and sprocket. Rather than just give the chain a cursory glance, he took the trouble to put the bike on its centre stand and conducted a thorough inspection. He concluded that the components still had plenty of life in them, putting my mind at rest. Overall, I was very impressed with the friendly and professional service I received and would not hesitate to recommend this trader
Customer in Essex Posted on 20/05/2019 , work completed 20/05/2019
Excellent service as always
Customer Service
Quality
Value
I have used First Stop for several years now and have always found them to be helpful, personable and efficient. It matters enormously with cars to trust your supplier and I would warmly recommend Kevin and his team.
Customer in Southend-on-Sea Posted on 16/05/2019 , work completed 15/05/2019
Brake Pads & MOT
Customer Service
Quality
Value
I have used 1st Stop for over 20 years. The staff are friendly and helpful and work to a high standard. They are reliable and trustworthy. Definitely a business to stick with in the long term.
Customer in Essex Posted on 14/05/2019 , work completed 14/05/2019
Work of a high standard
Customer Service
Quality
Value
As a former taxi driver this company has kept all my taxis and private cars serviced and repaired, I have used this company for 20 plus years, I think that says it all.
Customer in Essex Posted on 09/05/2019 , work completed 09/05/2019
Clutch repair
Customer Service
Quality
Value
Excellent service as always. Clutch went on my sons car while he was on holiday and i was driving it! Typical!! Went straight to 1st Stop as ive used them several times before. Car was fixed in 1 day and for an extremely competitive price. I will and do recommend 1st Stop Cars at every opportunity.
Customer in Essex Posted on 18/04/2019 , work completed 18/04/2019
Highly Recommend
Customer Service
Quality
Value
Just had my MOT done after getting text reminder, very useful. After moving to the area 2 years ago needed to find a new garage. So glad we found 1st Stop. We take 3 cars here for MOT /Service/ mechanical problems. Always polite, helpful, knowledgeable and keep you informed . Helped my daughter with her first car and the numerous worries that came with it. Talked to her in a way she could relate to and not patronising. They always check before starting on any work and estimates given are normally spot on. Would recommend to anyone who wants to be treated with respect and honesty.
Customer in Essex Posted on 14/04/2019 , work completed 13/04/2019
Mot & Service
Customer Service
Quality
Value
I took my motorhome for an mot and service, this was carried out and a fault was found with the brake pistons. I was phoned and was given a price, which I agreed and the work was then carried out. A good and honest service
Customer in Essex Posted on 09/04/2019 , work completed 03/04/2019
Simply the Best!
Customer Service
Quality
Value
Annual MOT and service today carried out with the usual courtesy and efficiency. I, and my family have been using First Stop for some years now. It is wonderful to have such a good garage nearby. On many occasions I have had to phone up about an unusual noise or something else not quite right with the car. They have always managed to look at the car that day and very often fix it straight away. First class service, thank you 1st Stop.
Customer in Essex Posted on 11/03/2019 , work completed 11/03/2019
Airbag function repair and MOT
Customer Service
Quality
Value
Excellent work as always, reasonable priced and brilliant customer service from Kevin who explains things clearly and doesn't just try to sell the expensive option. Thanks again.
Customer in Essex Posted on 07/03/2019 , work completed 07/03/2019
Another excellent annual service
Customer Service
Quality
Value
I’ve been using First Stop for at least 20 years. They service and repair my car, my wife’s car and my son’s car. They are considerably cheaper than a main dealer and offer the personal service I expect from a locally owned and managed business. I have no hesitation in recommending them.
Customer in Essex Posted on 14/02/2019 , work completed 14/02/2019
5 star as usual
Customer Service
Quality
Value
1st stop are always so helpful, fast and professional- it is always so easy to get your car worked upon from dropping off to collection - they take the stress out of car problems !
Customer in Essex Posted on 28/01/2019 , work completed 29/11/2018
MOT
Customer Service
Quality
Value
I always have good service from these guys. They are very knowledgeable and ensure my vehicle is roadworthy while keeping costs down.
Customer in Southend-on-Sea Posted on 26/01/2019 , work completed 17/01/2019
MOT
Customer Service
Quality
Value
I always have good service from these guys. They are very knowledgeable and ensure my vehicle is roadworthy while keeping costs down.
Customer in Southend-on-Sea Posted on 26/01/2019 , work completed 17/01/2019
As professional as they come.
Customer Service
Quality
Value
Every time I use this garage, for breakdown or MOT/Services they are the same. They are friendly and professional. They communicate clearly and do what they say they can. Best garage I’ve used.
Customer in Essex Posted on 24/01/2019 , work completed 18/01/2019
Regular services and one off repairs
Customer Service
Quality
Value
I've now been using 1st Stop to service my van and car for around 30 years. I trust the advice I am given and am often given options regarding repairs and feel confident that these options have my best interests in mind.
Customer in Essex Posted on 23/01/2019 , work completed 19/12/2018
Mot & Service
Customer Service
Quality
Value
Have used 1st Stop for over 20 years. Always found Kevin the owner and his staff to be very friendly and efficient. Would recommend them to anyone who requires their vehicle to be serviced or have repair work carried out. Much better to use a local company that you can trust rather than using a main dealer who always over charges for any work.
Customer in Essex Posted on 23/01/2019 , work completed 11/01/2019
Mot review
Customer Service
Quality
Value
All good MOT was done for a good price I dropped my car off and picked it a couple of hours later as agreed. I have used this garage for years and never had a problem
Customer in Essex Posted on 23/01/2019 , work completed 18/11/2013
Overall Service
Customer Service
Quality
Value
I don’t go anywhere else as the service is fantastic every time, even at short notice Kevin, Steve and team are great. We always recommend on social media. Thank you
Customer in Essex Posted on 23/01/2019 , work completed 14/01/2019
great work and fast
Customer Service
Quality
Value
I broke my windscreen wiper this morning due to it being stuck in ice! Popped down to 1st Stop who very quickly sorted the problem and got me back on the road again in no time. They are always happy to help and very accommodating at reasonable cost too :-)
Customer in Essex Posted on 23/01/2019 , work completed 23/01/2019
Excellent service as always
Customer Service
Quality
Value
Yet again great service from 1st Stop Cars. I received the invoice as quoted without any extras. Rather than just replacing parts for the sake of it, they actually let you know if there is 6 months left on brake pads for instance so you can make a choice whether to leave it for now.
Customer in Essex Posted on 23/01/2019 , work completed 22/01/2019
Totally deserving of the WHICH award!
Customer Service
Quality
Value
Booked my old banger of a car in for MOT and, unsurprisingly, it failed with three different major faults. I was kept informed and given honest advice throughout. I was given a "worst case", quotation for the work but reassured that I was under no obligation to go ahead and was given time to consider my options. I decided to go ahead and was given a courtesy car so that I could get about while the work was done - this was at no extra cost and was completely hassle free. As promised, the work was completed by the close of business the following day and the final price was cheaper than quoted as they had been able to tweak a couple of things rather than replace them. Absolutely great service and highly recommended.
Customer in Southend-on-Sea Posted on 23/01/2019 , work completed 18/01/2019
Absolutely brilliant service and with a smile
Customer Service
Quality
Value
I was recommended 1st Stop by a friend and now understand why they have such a great reputation. I bought a BMW that needed quite a bit of work doing. 1st Stop were fantastic! Not only did they fit parts that they sourced but also those sourced by myself. At all points along the way, Kevin would advise on the options open to me before the decision was taken as to the best way forward. He was really helpful as well as his team of mechanics. I will definitely use 1st Stop again and recommend to anyone that asks me. The car now has a full MOT and is running well.
Customer in Essex Posted on 06/12/2018 , work completed 03/12/2018
Honest Garage, complete Gentleman owner.
Customer Service
Quality
Value
This Garage quite simply does what all car owners dream about, only the work that needs to be done and at a reasonable price. If you ever go to an M.O.T Centre and feel like you are up in Court for something that you did not commit, then go to this garage, the Judge and the Jury are 100% on your side. Can't praise them enough. From the Qashqai and Transit owner Gary.... Cheers Kevin & Co
Gary B Posted on 18/09/2018 , work completed 18/09/2018
Highly recommend
Customer Service
Quality
Value
I booked online for my car to have an MOT this morning and I am delighted with the service I received. I was called and informed about a slight problem with my car involving a spring and how much it would cost to repair. It was really reasonable; I’m very happy to have had the repair sorted out today. Brilliant service from a company I trust.
BooBoos Posted on 30/08/2018 , work completed 30/08/2018
To the rescue again!
Customer Service
Quality
Value
Not for the first time in the year I have been here Kevin and his team came to the rescue. Just a small thing - discovered a big nail in the centre of a big tyre - but outside my ability to deal with, and at a time when I needed the car later today. Less than three hours from when I was waiting for them to reopen after the Bank Holiday, I had the SMS saying the car was ready. As always, it is when the going gets tough that the tough get going, or to put it another way: most businesses can deal with the day-to-day stuff. It's when the unexpected arises that you find out who you can rely on. Much appreciated, guys!
I A H Posted on 28/08/2018 , work completed 28/08/2018
Great service all round!
Customer Service
Quality
Value
I do most of my own servicing and mechanical work, always have. I first used 1st Stop about 3 years ago for an MOT on my car and was impressed to the point of getting a cam belt changed. This was quoted for and carried out very efficiently and economically. When I realised that they did motorcycle MOTs also I gave up using motorcycle only MOT stations and have had my bikes done there too. I realise that the DVLA now have a reminder service but I will continue to use Kevin's email and text reminder service. Also appreciate being able to book online, at a moments notice at times! Works for me with my ever growing bike collection! I have no hesitation in recommending 1st Stop.
Serge P Posted on 15/05/2018 , work completed 15/05/2018
A refreshing change!
Customer Service
Quality
Value
Having become disillusioned with other local garages/dealerships charging over the odds, carrying out unauthorised work, and ALWAYS finding things that ‘needed’ to be done (when they clearly didn’t), I decided to look for an alternative independent garage when my BMW’s MOT and service became due. Came across 1st Stop Cars online, and was impressed with the reviews. Called in last week and was given a convenient appointment and a fair quote on the spot. Thankfully the car sailed through the MOT, although there was an issue with one of the locking wheel bolts which turned into ‘one of those jobs’! Kevin called to report and gave a range of options. Despite this problem taking a good deal of extra time to resolve, the work was completed very skilfully on the same day, and at no additional charge. In my experience it’s rare to go to a garage and pay only what was originally quoted, but that is exactly what happened today. Really impressed with the service received and the skill of the technicians who worked on the car. Wouldn’t hesitate to recommend and will certainly be returning. Many thanks to Kevin and all the team at 1st Stop.
A. Customer Posted on 15/03/2018 , work completed 15/03/2018
Always professional and friendly
Customer Service
Quality
Value
I have been a customer of 1st Stop Cars for more than 10 years and I wouldn't go anywhere else. I have my car serviced, MOT, tyres changed and everything else needed here because I feel they have always been honest about what work needs to be done, cost and time. I have found them efficient and professional every time, usually my car being ready in just a few hours. Fantastic service. Arthur. 20-12-2017
Arthur97 Posted on 20/12/2017 , work completed 20/12/2017
Friendly and trustworthy
Customer Service
Quality
Value
Was very nervous about using a new garage after my trusted mechanic of 20 years moved away! Was delighted that my car passed the MOT first time and was so impressed with their friendly yet professional manner. I now have my car booked in with them for other work as I feel confident that I have found a trustworthy garage. Such a relief, thank you!
Anna17 Posted on 18/09/2017 , work completed 18/09/2017
Honest and professional
Customer Service
Quality
Value
I was in desperate need of an mot and found 1st stop cars online and in future won't be using anyone else!! Being a female in my 30's I'm always a little worried about being ripped off with garages but I was blown away by the honesty and professional morals of this garage. My car failed it's first MOT and I was quoted for repairs, I went ahead and booked my car in and was so pleased to be informed my original quote was lowered as I didn't need my rear brake pads changing as first thought. I would recommend this garage as they have proven they deserve their 5 stars if not more, well done 1st stop cars and thanks for getting me back on the road asap.
Scook87 Posted on 17/07/2017 , work completed 17/07/2017
Excellent customer service
Customer Service
Quality
Value
I took my car to 1st Stop for the first time for a service and MOT. I was kept informed at all times and was impressed by the professional yet friendly service. Needless to say I shall be back and am happy to recommend to others.
Vegangirl Posted on 01/06/2017 , work completed 01/06/2017
Fast repair work; friendly and knowledgeable advice
Customer Service
Quality
Value
In the past six months I've seen more of Kevin than I really wanted: clutch went on the daughter's car the Friday before she needed it for a driving test - replaced on the day but she subsequently failed ( which was hardly Kevin's fault); she wanted a different radio fitted but the Xmas pressie replacement could not be fitted so Kevin photographed the back of it while it was out so that I could see the connection, but when it went back with the requisite lead the replacement radio unit still wouldn't work, so Kevin didn't charge for the labour; a couple of weeks ago it was back for its MOT and advisories were fixed on the spot within a couple of hours. I hope I don't see Kevin for another 12 months but I would have no qualms about doing so.
Hassled_Dad Posted on 30/05/2017 , work completed 30/05/2017
Highly recommend!
Customer Service
Quality
Value
I have had my car service and MOT carried out at 1st Stop Cars two years in a row and I wouldn't go anywhere else. They are friendly, professional, thorough and reasonable! This morning I found a puncture in my tyre, I went to 1st Stop and within an hour and a half it was fixed. I would recommend 1st Stop to all (and do!).
KimB91 Posted on 16/03/2017 , work completed 16/03/2017
Full marks for 1st Stop!
Customer Service
Quality
Value
Without hesitation I give Kevin and his team full marks for customer service, quality and value. I moved to the area four years ago and have used 1st Stop for all our car servicing and MOT testing. I have always received 1st class customer service from Kevin and his staff, and the work has been carried out promptly and efficiently, to my complete satisfaction. My wife recently had a problem with her Mini Cooper, with the manual gearbox becoming so stiff that she struggled to change gear. Kevin advised me to bring it in so that it could be checked; he subsequently called me to say that it looked as though it needed replacement cables and gave me a quote. When the work was carried out the cables didn't need to be replaced, and the work was more than £100 cheaper than originally estimated -- I felt that this demonstrated the total honesty and integrity of 1st Stop!
HowieD101 Posted on 08/03/2017 , work completed 08/03/2017
Excellent service
Customer Service
Quality
Value
We always use 1st Stop Cars. We have always had a first class service from them. Yesterday they were checking our car to find where a knocking sound was coming from. They found nothing sinister, they had the car for over two hours and there was no charge. The staff are always friendly All in all an excellent service. We would highly recommend.
Shergold Posted on 30/12/2016 , work completed 30/12/2016
Great service
Customer Service
Quality
Value
I own a local delivery business and have used 1st stop for more than a decade. We as a company have 5 vehicles as well my own cars that have been looked after by Kevin and the boys at 1st Stop very well. For great advice on work or buying vehicles Kevin is always my 1st Stop. Great value and customer care. They are always recommended by myself whenever i'm asked who i use for First class all round service. 5*****
Ian Griffiths Posted on 17/11/2016 , work completed 17/11/2016
m.o.t and services
Customer Service
Quality
Value
I moved to rochford aprox 14 years ago and was introduced to 1st stop cars by a neighbour who recommended them,To be honest I have used other garages in the surrounding area but have always come back to 1st stop The quality of their work is exceptional and the price's they charge is very fair,I have found Kevin and his team to be very polite /friendly/helpful,If extra work is required its explained in detail,Your under no pressure, I personally will carry on using 1st stop cars and will certainly recommend them .
lesl1h Posted on 01/11/2016 , work completed 01/11/2016
A trustworthy and professional garage
Customer Service
Quality
Value
I have used First Stop for over 20 years, they are professional, efficient and trustworthy. The level of service they have provided me with for my car, my wife's car and more recently my son's car is exceptional. I have no hesitation in recommending them.
dfcourtier Posted on 24/10/2016 , work completed 24/10/2016
Best garage in the area!
Customer Service
Quality
Value
I had a new cam belt fitted with Kevin. I was very pleased with the work and customer service I received. At 1st stop they only undertake the work that needs to be done; if further work is required they will always call you before they start. They are without question the best garage in the area – would recommend to anyone!
Paul Burrage, SS2 6QP Posted on 13/09/2016 , work completed 13/09/2016
Great job!
Customer Service
Quality
Value
I had my MOT and brake pads fitted by Kevin from 1st Stop Tyres. My car passed its MOT but I was called about some advisories, we discussed most important issues and decided what course of action to take. I was very happy with the work and customer service I received; everything was completed on time to budget. I would highly recommend.
Elaine H, SS4 1NJ Posted on 28/08/2016 , work completed 28/08/2016
Excellent Customer Service!
Customer Service
Quality
Value
We have used 1st Stop Cars Ltd for over 20 years and know they will always do a good job and inform us of any problem before just doing things. They always go out of their way help. Our MOT Service was due but my wife had broken her hip and couldn’t drive for several weeks. I also just came out of hospital too and was too ill to drive. Kevin from 1st Stop Cars sent a member of his team to come and collect our car. The customer service is just excellent and I would recommend them to anyone!
newlife2016, SS4 1LH Posted on 26/08/2016 , work completed 26/08/2016
Ten out of ten for 1st stop
Customer Service
Quality
Value
I have my MOTS, Services and various other works that needs to be done as and when by 1st Stop Cars. The work is always excellent; they always tell me the extent and price before they do anything. They are very helpful, understanding and cheerful. I have been with 1st Stop for many years and they have always completed any work efficiently and on time. They have also fitted me in a couple of times when I have broken down. Everything is explained in a way I can understand. I would highly recommend them!
Brenda M, SS2 6HA Posted on 14/01/2016 , work completed 14/01/2016
Which? Local Review
Customer Service
Quality
Value
I and many of my colleagues have been using this garage for 10 or more years for car repairs, servicing and MOT's. The service has always been excellent and they have an honesty policy which works. They only do work which is necessary, explain what they're doing, give an estimate & if unforeseen work arises, always check with you before proceeding.
nickb2 Posted on 13/03/2010 , work completed 13/03/2010