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Endorsed by Which?
1st Time Fix Gas, Plumbing & Heating Ltd
Opening Hours
Today - 08:00–17:00
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–17:00
- Saturday 08:00–12:00
- Sunday - Closed
About
My name is Stephen and have been working in the gas industry for 18 years, 15 of these years being with British Gas, where i have received the best training available in the industry, not to mention the invaluable experience in the field.
In 2017 i decided to take the plunge and set up my own business, please find below a brief description of what we offer and what we are about.
What 1st Time Fix Offers…
We offer a professional, friendly, trustworthy and knowledgable service, that helps you keep you home warm, working and efficient.
We specialise in breakdowns and repairs to gas/LPG and Oil central heating boilers, central heating systems, unvented cylinders, fires, cookers, warm air units and water heaters both domestic and commercial.
In addition to this I'm able to offer an installation service of the aforementioned appliances, unvented cylinders, powerflushing, upgrades, landlord certs and all the important annual appliance service.
What we do
Gas installers
- Gas Fires
Boiler, central heating and gas engineers
- Boiler installation
- Boiler repair
- Boiler servicing
- Gas cooker installation
- Gas cooker repair
- Gas emergencies
- Gas fire repair and servicing
- Gas safety testing and inspection
- Immersion Heaters
- Power flushing
- Radiators and central heating
- Underfloor heating
Heating contractors
- Central heating systems (installation and servicing)
- Immersion Heaters
- Oil fired heating equipment
Plumbers
- Emergency plumbing services
- Unvented cylinder installation and maintenance
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
28 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great company
Customer Service
Quality
Value
Installed my boiler and have serviced for the last two years. Great service when fitting, managed to fit me in as an emergency on a Saturday, as it was very cold in the winter with no heating. No problems whatsoever, I highly recommend!
Customer in West Midlands
, work completed
Recommended
Gas safety checks
Fantastic service, very reliable, and very friendly, good around, I will not hesitate to use 1st time fix again.
Customer in West Midlands
(Reviewer did not use service)
Recommended
Soil pipe replacement
Customer Service
Quality
Value
Replaced soil stack and repaired toilet,lads were great,let me know when they was coming, worked safely and cleaned up well after job was completed, decent price quoted and would highly recommend
Customer in West Midlands
, work completed
Recommended
Great job again
Customer Service
Quality
Value
Emailed yesterday evening and contacted me straight away Engineer arrived the following day and repaired great service and price
Customer in West Midlands
, work completed
Recommended
Altering pressure valve
Customer Service
Quality
Value
Because the pressure valve was leaking,Steve from 1st Time Fix fitted an external filling loop,to make it easy to adjust boiler pressure when needed. 1st Time Fix are friendly,reliable and efficient company,who I would throughly recommend 100 percent.
Customer in West Midlands
, work completed
Recommended
Great as always
Customer Service
Quality
Value
Top class service Steve and the team are always, polite friendly, reliable and professional. Boiler service this time but have also had taps and radiators changed
Customer in West Midlands
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
I have used 1st time fix for a number of years because of the quality of service they offer customers, carrying out Plumbing requirements quickly and to a high standard of workmanship. On this occasion I Contacted Stephen on the morning 16.2.24 because of issues with a TRV leaking through the stem, as always Stephen quickly got back to me with an appointment for him to attend, all required work (new TRV fitted) was completed on the afternoon of the same day.
Customer in West Midlands
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
So nice to find a gas engineer that won’t rip you off ! Changed the pump on my boiler for the best possible price , was here when he said he would be no problems at all…. Would recommend to anyone 👍
Customer in West Midlands
, work completed
Recommended
Excellent service and install
Customer Service
Quality
Value
Recently had a new Worcester Bosch boiler installed. Fantastic service. Really knowledgable and helpful engineers who were able to demonstrate how the system works and nothing was too much trouble for them. They was polite and went out there way so I had little disruption and now have a new energy efficient boiler. I will be recommending this company to my friends and family
Customer in West Midlands
, work completed
Recommended
Boiler Repair
Customer Service
Quality
Value
Alex and Stephen are very pleasant professional engineers with excellent customer service. Highly recommended. Thanks very much for sorting our problems quickly. Great service.
Customer in West Midlands
, work completed
Recommended
Fast, reliable and professional
Customer Service
Quality
Value
First time I’ve used 1st Time Fix and I must say I will use them again in the future. Our boiler stopped working last night, I called Stephen and this morning an engineer came (10mins earlier might I add) and sorted the issue with the boiler. The fact that Stephen sent me a text to let me know that the engineer was on the way speaks volumes of the level of customer service this company provide!! I can’t fault them!! No hidden costs! Thanks Stephen for getting us warm again!!
Customer in West Midlands
, work completed
Recommended
Great work done to the agreed schedule and budget.
Customer Service
Quality
Value
1st Time Fix replaced our old boiler and pipework and also fitted a new shower all on the same day. They worked extremely hard and were very helpful. They asked us to contact them in case anything went wrong. We are very pleased with the work they did.
Customer in West Midlands
, work completed
Recommended
Excellent Service!!
Customer Service
Quality
Value
Old En-suite bathroom taken out and complete new bathroom fitted (Flooring/Wall tiles/Shower tray/Shower cubicle/New shower/Sink/Toilet) - All fitted to an extremely high standard. Steve and Chris work in a very professional manner - Steve came up with solutions to make the install better - This is the second time we have used 1st Time Fix and I would highly recommend. Great install - fair price (Just make sure you have plenty of tea bags and they will work non stop!) 😂
Kris in Staffordshire
, work completed
Recommended
Remove 2 radiators and replace them
Customer Service
Quality
Value
I had some old decorating behind the radiators and needed it gone as I was redecorating this room. 1stTimeFix came and took the radiators off and waited for me to remove the old decorating and rubbish from behind them and then replaced them. I would recommend 1stTimeFix to anyone, Stephen Horne was on time, worn his mask and cleaned up the mess that I had made cleaning out the rubbish. I had 4 quotes and this was the cheapest for doing the exact same thing.
Beverley in West Midlands
, work completed
Recommended
Job well done - new radiator
Customer Service
Quality
Value
Steve fitted a new radiator. Date was agreed beforehand and he texted to say he was en route. Very neat and tidy. Water drained off with no mess and coverings put on floor to stop radiator sludge from the old radiator falling onto the carpet. The new radiator wasn't a straight swap - pipework had to be altered. Steve also put a drain in to make it easier to drain the upstairs system. Afterwards, not only were we sent an invoice but also a certificate stating what work had been done. We will definitely use 1ST Time Fix again.
Customer in Staffordshire
, work completed
Recommended
Boiler service
Customer Service
Quality
Value
Steve was Fabulous. Friendly, efficient, punctual, knowledgeable and he goes the extra mile to make sure your 100% happy with his service. I feel comfortable to have Steve in my home, as a young single female, and will recommend him to all my friends. Thanks Steve :-) 🤗
Customer in West Midlands
, work completed
Recommended
Power Flush & Filter Fit
Customer Service
Quality
Value
Steve was very punctual and really pleasant. From start to finish he was extremely informative and his work was completed to a very high standard and price was brilliant too! I would have no hesitation in recommending him and will definitely be using his services again. Great job many thanks 👍
Customer in Staffordshire
, work completed
Recommended
Very Responsive
Customer Service
Quality
Value
We called 1st Fix when my parents boiler stopped working. We are 100 miles away and so could not respond directly. Simon went round the same day, did a temporary fix and diagnosed the issues. He went round and did the repairs within 3 days. He kept us fully informed of the issues and what he was doing. He was a life saver for both us and my parents. He was responsive, friendly, approachable and reasonable. I would definitely use him again if my parents had any issues with their boiler and would recommend him to others.
Customer in West Midlands
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
We have used 1st time fix for a few jobs now and they have always been completed to a very high standard. Stephen takes great pride in his work. Excellent service. Will definitely be using again for any heating work.
Customer in West Midlands
, work completed
Recommended
Endorsement Reference - Reliable and professional
Customer Service
Quality
Value
So good to finally get a professional and reliable gas engineer. He gives you an itemised quote, turns up on time and sorts the problem in hand. Then you receive all the relevant paperwork including invoice and certificate by email. I have used them 3 times in the last 12 months for servicing and upgrades and have found brilliant service on all 3 occasions
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - Excellent Service
Customer Service
Quality
Value
1stTimeFix installed a new boiler for my dad the start of Dec 2020. Turned up on time and very courteous and explained everything to my dad. Workmanship was excellent, tidied up before he went and made sure all rubbish was removed. Completed all the paperwork for me and sent it off. Emailed invoice and all paperwork. This is a company I had just picked from a search on the internet and I will definitely be using again.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Had a new boiler installed and regular servicing. Ste is a friend. Excellent work. Very friendly. Would highly recommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
We had a new boiler fitted. This trader had originally repaired our old boiler to keep it running as it was very old and advised us to consider a new one. We got quotes from two other companies before we chose this trader as we felt they had been reliable and trustworthy. The fitting of the boiler was done to a high standard, very tidy work. We have since had a radiator replaced and a service done on the boiler and remain very happy with the work of this trader.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - Great work
Customer Service
Quality
Value
1st time fix fitted a new central heating boiler for me. Arrived on time for all appointments, helped when an emergency meant moving the appointment forward and has completed follow up checks since. All work carries out to high standards and tidied up fully afterwards.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Annual boiler service. This trader is extremely professional in all his dealings. He is punctual and totally reliable
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - 1st time fix.
Customer Service
Quality
Value
1st time fix serviced our gas central heating boiler and also repaired our broken electric shower. We were very pleased with the service provided and found their charges very reasonable.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - Go the extra mile
Customer Service
Quality
Value
Honest, trust worthy, they advised what was wrong with my boiler and replaced the Part quickly and professionally and cleaned up after themselves.. super happy and would highly recommend infact I already have.. 5 stars
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - Central Heating work at Church Cottage
Customer Service
Quality
Value
Fitted new Oil Fired CH Boiler including re-running all new pipework. Also fitted gas cylinder connection to gas hob on range cooker.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsment reference.
Customer Service
Quality
Value
The Trader was employed to service our boiler which needed service urgently. He made an apointment very promptly, arrived as promised and conducted the work efficiently and promptly. I then experienced problems with the remote controller he again came promptly and attempted a reset which wasn't effective. This was on 19 january 2021 he recomendded a replacement which he is obtaining at present and has promised the refit this week.
Which? Trusted Traders Consumer
, work completed
Recommended