EA Mobility

From the moment that Jon Hayday, Installation Manager, came to see us we were involved in every aspect of the work - questions answered, advice given, knowledge and expertise shared. We had our bathroom replaced with a wetroom, also a separate cloakroom and outdoor loo replaced. The work took 3 weeks and covered every aspect, we literally handed over every single thing to the team and trusted them to do the job. Jon visited regularly to check on progress and we also received calls from Paul to ensure we were happy with the ongoing work. The work done by everyone was excellent but we'd like to make special mention of Craig (senior) and Kiran, who were exceptional. Many thanks also to Jon, the two Steves, Craig (junior), and the admin staff - Cheryl, Robert, Paul, and Pete, the mobility specialist. My husband has dementia and every single person at EA Mobility treated him with kindness and respect, and for that alone I thank them. My very best wishes to everyone who helped us,

My husband was in hospital after Chemo. Lost the use of his legs. I decided to have a new shower or wet room to make it easier for him when he returned home. Was recommended by a friend who had had a new bathroom earlier to use this firm. The planning went well on the next day and everything was explained about the walk-in or wet room. Although more expensive I decided on a wet room. Gave me a date in December. The surveyor ( think that’s what he’s called) then came and measured all the pipes etc… to my amazement he said we’ll start next Monday, October 21. As it was it was on the 23rd that Gary started the renovation. I was visiting the hospital every day and had to leave him there at 1 o'clock to do his work. He was absolutely brilliant. His work is very professional and cleaned up every day after him. He was very kind and obliging. Would trust him with anything.. My wet room is Simplicity and Quality. In fact, people around where I live have wanted to see it. The rubble and debris were taken away in 2 goes and not a mark after them either. I have received several phone calls from management to see how it was going and if was I satisfied, so customer care is important to them. I can thoroughly recommend EA Mobility. They did an excellent job for me. The unfortunate end to this is that my husband comes home from the hospital next week and will be unable to see it as he cannot stand or walk to go on the Stanna Stairlift upstairs, so it’s now been done for me and I love it.

Ensuring Richard’s safety in the bathroom while bathing was our top priority. EA Mobility demonstrated extensive knowledge about Richard’s condition of Down Syndrome and recommended adaptations to enhance Richard’s safety without making the bathroom look clinical. The journey with EA Mobility has been outstanding, featuring specialist knowledge and high-level communication from design to completion. The installation manager, Justin, was exceptionally polite, responsive to our queries, and clearly experienced in bathroom adaptations. The installer, Phil is one in a million; nothing was too much trouble. Phil respected our home, was punctual, clean, tidy, and highly skilled, ensuring timely completion even after a brief delay with the flooring. The resulting walk-in shower, anti-slip flooring, grab rails, and body dryer will make bathing for Richard easier and safer. Our heartfelt thanks to the entire EA Mobility team.

I wanted my en-suite shower room and family bathrooms converted to wet rooms. On the initial call, I was given an estimate of a typical wet room and was pleased that the actual quote after the survey was considerably less. Doing both at the same time provided significant savings. My wife was due out from the hospital after a stroke so I wanted the work completed beforehand and it was although there was a couple of days overrun. The technicians, Ivan the main builder and Steve the floorer did excellent work. I assume that all jobs of this type have unforeseen snags that arise but Ivan was particularly conscientious in ensuring that the quality of the end product was not compromised by shortcuts even if the work took longer than expected. He worked long hours and ensured that everything was left clean and tidy at the end of the day. I am pleased with the accessories added. The heated towel rails are of good quality, the shower mixer taps have a simple on/off lever and the shower slider lock is a simple press and slide mechanism which can be easily be used with one hand which is ideal for my wife. Overall I am very pleased with the end product and feel it is good value for the money

EA mobility have been a pleasure to work with from first contact to completion. At a stressful time they were always supportive and coped with various changes we made to the order. Whilst every contact deserves praise our fitter Dan is worthy of special mention for the quality of his work and his friendly and helpful attitude We would have no hesitation in recommending EA mobility

EA Mobility were contracted to remove our existing bath/shower and WC pedestal and install new walk-in electric shower (with seat) and WC. Work involved boxing out the area above a sloping floor that was hidden by the old bath, installing new waterproof wall panels throughout and laying non-slip floor tiles. This was done in accordance with the original quotation with minor additions done to a price agreed before start of work. The nine day installation was a one-man operation apart from a short period of electrical supply re-wiring to accommodate the higher powered shower. The installer was punctual each day and worked extremely hard showing competence and quality in all the necessary skills. I was consulted politely when decisions on installation details were required. The completed installation met all our expectations and looks very pleasing. Everything was left clean and tidy and waste materials were removed promptly. The only issue was some degree of confusion when communicating with head office. The start date agreed with the project manager on his visit was not as registered on EA's system so the work eventually started 2 days later after some negotiation. I also received two telephone requests for final payment before the job was completed. It would seem this job was confused on their system with another which had been completed. Despite these minor annoyances, we are very pleased with the overall result.

Very satisfied with conversion of bathroom to a wet room. Excellent service from initial consultation, survey right through to installation and follow up to ensure I was happy with the work. Ryan Dangerfield, the fitter, was very professional, helpful and ensured the process caused as little stress as possible. The finished job has exceeded my expectations and has been well worth it.

I am very pleased with my new wetroom. As an amputee I needed someone to convert my bathroom into a safe space to shower and toilet. EA Mobility were able to do this with the minimum of fuss or inconvenience. Their products and materials are of good quality. The fitter was considerate and his workmanship of a high standard. I was consulted throughout to ensure everything met my needs. The result is that I am able to use the room confident that I can do so safely. An altogether positive experience.

The installation of a wet room in existing bathroom went way over the agreed 4/5 days and wasn't finished until 4 weeks later after rectifying a badly fitted shower screen. Installer, Ryan was great (5 stars) but he didn't have the correct tools to start the work (concrete breaker), had to keep nipping out to get stuff and finish other projects. Project manager, Justin was virtually none existent and was not running the project in a way that kept it on track. He made no effort to visit site after he was made aware the job was running late on the second day. By the Friday, when it should have been finished we had no shower, basin or floor in the bathroom despite agreeing before the start that my wife, who has several disabilities, needed the shower by the Sunday. Asked Ryan if he would get it done over weekend, was told they don't work weekends. In the second week, in a rush to get ready for the vinyl layer, 6 holes were drilled through to the living room wall and 2 went into the kitchen shattering a tile. No response from the project manager to sort out the issue, rang office, Maxine (5 stars) said Justin was on leave. she also said they don't work weekends. Manager Stuart, also said they don't work weekends, told him it was in the signed contract, had to tell him where and he told me he wrote the contract. That's misrepresentation as we relied on that to get the job done. Can't recommend this company as poor management ruined a much needed room for my wife.