Heat Electric Northwest Limited

From the initial visit to cost and scope the work through to completion, everything was seamless. I had the Sunamp and new radiators installed, on two separate visits. The installation staff on both occasions went above and beyond, they left my apartment spotless and even treated me to some singing along with the radio! I have to also commend the admin staff at the end of the phone, professional, friendly and efficient, in all a thoroughly positive experience. When you are spending a considerable amount of money replacing heating systems in your home there is always hesitation and worry that you have done the right thing, got the right product etc., let me say that with this company none of the above applied. Thank you for your excellent service and I would gladly recommend their professionalism and workmanship to anyone.

From initial survey to fitting of Sunamp unit the service was first class. The installation team, comprising Mike, Steve and Lewis, showed great care in avoiding any damage to our home. The access in our small cottage wasn’t ideal or easy to deal with but they did a very neat and tidy job. Very impressive and we would recommend this company and the service they provide without hesitation.

From the first phone call, everything was done very professionally. An appointment was made to do a survey. Ian who came to do the survey was on time and explained what was required for what I needed. The water heater he recommended is ideal for what I needed. After that, he arranged for the work to be done as soon as it could be to suit me. Mike came to do the work and he arrived on the arranged day and time. He was also very professional as the rest of the people I had dealt with from this company. When the work was completed he left everything clean and tidy. I would highly recommend Northwest Heating to anyone wanting heating solutions.

Very pleased with our sunamp water heating , installed when and how specified . Ian and George were pleasant and explained the process of the installation worked hard and left site very tidy. There was a slight problem with controller which Ian and Steve rectified speedily and efficiently .

Very pleased with the work done, quick, no mess and best of all, full briefing on the workings of the new system before leaving.

I had my Sunamp installed yesterday. This is the second time that I have used North West Heating Solutions as I had electric thermostat controlled radiators installed in 2019. The process from start to finish was very clear with no pressure and no selling tactics. Gary came to do the survey and he was very polite and professional. On the day of the Sunamp, the guys, Mike, Nathan and Luke were here at the time I was informed that they should arrive. I got an excellent and fabulous service from all three guys. They went above and beyond. The guys were very friendly, highly efficient and professional. Mike showed me how the Sunamp works and what to do if I get a leak. They were all very clean and tidy. I highly recommend North West Heating Solutions.

From the moment we contacted the company to installation we have been dealt with courteously and professionally. We placed our order in August and we’re made fully aware of both the products benefits and also the timescale before fitting. For us, this wasn’t an issue although grateful by the time December came as the hallway was getting rather cold by then. It’s done exactly what we wanted it to do and the twenty five year guarantee is a benefit we don’t expect to need but reflects on the product. Any company offering such a Guarantee today fully backed and transferable (subject to written agreement) offers peace of mind. The fitters were prompt and worked to agreed specifications and tidied up afterwards. We are looking to potentially fit another Elkatherm heater in the near future after additional works we are having carried out are completed.

The work involved a pre-work survey, supply and fit boiler, cap gas supply and make good exterior brickwork. They carried out the survey and advised on the correctly sized appliance - did not try to "sell" us a larger one that we wouldn't have needed. They rang us on the day to keep us informed of when they would arrive, attended on time, fitted the boiler and made good the brickwork and wall where the old balanced flue had been. Really neat job which was above and beyond because, after all, they aren't bricklayers. They took great care of our carpets, fitted the boiler, cleaned up afterwards and took time to explain everything during and after the job. They attended afterwards to fit a water softener. He had to install a socket and, because of the layout of the house, had to take the wiring right back to the meter, nightmare! But he didn't complain, said it was "all part of the job" and cheerfully completed this mammoth task, again taking care of our carpets and cleaning up afterwards. As always, in the run-up to the work, they were available to answer a myriad of questions that we had. When we had our heaters fitted we knew we would return to North West Heating Solutions for our boiler and it was the correct decision. Would definitely recommend.

We had a Sunamp water heating system and five radiators fitted. The work was completed to a very high standard. The initial survey was conducted very thoroughly and all my questions were answered. When the engineers arrived they were extremely professional with their work, very polite and knowledgeable and they explained how to use the systems after installation. All in all a very pleasant experience and I would have no hesitation in recommending this company to anybody wanting to update their heating and hot water systems.

We had old storage and electrical heaters removed and replaced with Elkatherm electric radiators. We also had our boiler removed and replaced with a new Sunamp hot water heater. The company thoroughly surveyed our apartment and gave excellent advice on the products which would meet our needs. The old heaters were removed neatly and carefully. The company kept us up to date on progress on our order. The new system was also installed neatly and carefully. The engineers clearly explained how it all worked. The new system is much more controllable and we are very pleased with its appearance. We are very happy that we had this work done.