Heat Electric Northwest Limited

We needed to replace old storage heaters with radiators that would be more economical to run. The service we received was excellent from start to finish. Everything was clearly explained during our initial home visit and any questions were answered in a professional and friendly way. Removal of the old radiators and installation of the new ones was all done in one day and the two installers did a great job explaining how the settings worked on the radiators and leaving the house spotless. We also received comprehensive written instructions to refer to. Really pleased with the radiators and the degree of control that you have for each one. All the staff have been extremely helpful, friendly and professional.

We needed a storage radiator for a hobby room. The whole service from the initial site visit through to installation was excellent in terms of communication (friendly, timely and informative) and every step in the process happened on or before the agreed dates. In addition the product is of a high quality. Very happy customer.

We had a Sunamp water heater installed recently. The whole process from an initial visit by Garry to survey and discuss our requirements through to installation by George and Ian was exceptionally professional. The team were very knowledgeable, polite and friendly and carried out the work to our requirements, overcoming any minor problems with professionalism. On completion they left our property clean and tidy and ensured we understood the new system. We highly recommend Northwest Heating Solutions

From the initial visit to cost and scope the work through to completion, everything was seamless. I had the Sunamp and new radiators installed, on two separate visits. The installation staff on both occasions went above and beyond, they left my apartment spotless and even treated me to some singing along with the radio! I have to also commend the admin staff at the end of the phone, professional, friendly and efficient, in all a thoroughly positive experience. When you are spending a considerable amount of money replacing heating systems in your home there is always hesitation and worry that you have done the right thing, got the right product etc., let me say that with this company none of the above applied. Thank you for your excellent service and I would gladly recommend their professionalism and workmanship to anyone.

From initial survey to fitting of Sunamp unit the service was first class. The installation team, comprising Mike, Steve and Lewis, showed great care in avoiding any damage to our home. The access in our small cottage wasn’t ideal or easy to deal with but they did a very neat and tidy job. Very impressive and we would recommend this company and the service they provide without hesitation.

From the first phone call, everything was done very professionally. An appointment was made to do a survey. Ian who came to do the survey was on time and explained what was required for what I needed. The water heater he recommended is ideal for what I needed. After that, he arranged for the work to be done as soon as it could be to suit me. Mike came to do the work and he arrived on the arranged day and time. He was also very professional as the rest of the people I had dealt with from this company. When the work was completed he left everything clean and tidy. I would highly recommend Northwest Heating to anyone wanting heating solutions.

Very pleased with our sunamp water heating , installed when and how specified . Ian and George were pleasant and explained the process of the installation worked hard and left site very tidy. There was a slight problem with controller which Ian and Steve rectified speedily and efficiently .

Very pleased with the work done, quick, no mess and best of all, full briefing on the workings of the new system before leaving.

I had my Sunamp installed yesterday. This is the second time that I have used North West Heating Solutions as I had electric thermostat controlled radiators installed in 2019. The process from start to finish was very clear with no pressure and no selling tactics. Gary came to do the survey and he was very polite and professional. On the day of the Sunamp, the guys, Mike, Nathan and Luke were here at the time I was informed that they should arrive. I got an excellent and fabulous service from all three guys. They went above and beyond. The guys were very friendly, highly efficient and professional. Mike showed me how the Sunamp works and what to do if I get a leak. They were all very clean and tidy. I highly recommend North West Heating Solutions.

From the moment we contacted the company to installation we have been dealt with courteously and professionally. We placed our order in August and we’re made fully aware of both the products benefits and also the timescale before fitting. For us, this wasn’t an issue although grateful by the time December came as the hallway was getting rather cold by then. It’s done exactly what we wanted it to do and the twenty five year guarantee is a benefit we don’t expect to need but reflects on the product. Any company offering such a Guarantee today fully backed and transferable (subject to written agreement) offers peace of mind. The fitters were prompt and worked to agreed specifications and tidied up afterwards. We are looking to potentially fit another Elkatherm heater in the near future after additional works we are having carried out are completed.