Heat Electric Northwest Limited

We were very pleased with the initial visit by Heat Electric. The work was carried out within time scales quoted and a couple of small issues dealt with quickly. We had our heating and a very complicated hot water system replaced and couldn’t be happier with the installations we now have.

Booked 3 radiators and a towel rail on 25/03/2025. A Ian visited, measured up and advised. I paid the deposit and awaited a date. The installation took place on 16/05/2025. It took just one morning for the engineer to take away the old radiators and replace with the new ones. No mess and very efficient. The new radiators work fine and a vast improvement on ancient Economy 7.

I would like to start this review by saying that I had limited knowledge of solar panels, batteries and electric hot water systems and the more I read about them the more confused I would be. To be fair to Heat Electric after one house visit all the confusion was put to bed. David had great knowledge of the sector and his delivery was honest and pressure free. The system we agreed on Solar panels, batteries and a Sunamp ( hot water system) was fitted hassle free and to a very high standard, the installation team were friendly, neat and tidy and highly skilled, a credit to your company. Would recommend Heat Electric for a hassle and pressure free quality installation. Many thanks

Heat Electric are a real stand out pearl in the solar/renewable energy landscape. They took great care in designing and specifying the right solar and battery package for our bungalow in the north of Scotland, including a solar diverter for water heating, as well as installing highly efficient Elkatherm electric radiators in our home. We are now looking forward to many years of no or low cost energy bills as a result!. The Heat Electric office staff both in Dunfermline and the main North West office in England have been extremely helpful. Their very professional installation team have been absolutely first class, their work is neat as a pin with excellent attention to detail. Heat Electric install good quality products at competitive prices with standout excellent customer service.

I was very impressed by Heat Electric's passion for renewable energy - also that they were the only supplier I contacted for quotes who wanted to meet up with me first which proved to be a really important meeting in determining the way forward. They used the highest quality materials, outstanding workmanship and offered a very competitive price. The installation team were very friendly whilst also being skilled and efficient workers who got the job done exactly on schedule and went out of their way to accommodate all our requirements. I would say they are one of a very few companies that I am looking forward to working with again soon (as we begin to expand our renewable energy system). Highly recommended - even the first meeting was extremely useful in terms of setting expectations and letting me know what is now possible.

Having problems with the inverter going offline so the battery wasn't able to function, HeatElectric came out on site to test the inverter, explain the likely problem and the solution next time this happens. They couldn't have been more helpful.

Excellent service from start to finish. Front office staff provided a great design, quotation and got the application through with SPEN super quickly. The installation team were prompt, friendly and work was carried out to a very high quality. Very pleased with the result.

From start to finish it was wonderful came on time installed cleaned up removed everything and explained how it worked

Professional, courteous, friendly, from survey and quote, to installation of our new battery storage water heater to replace our defunct 22 year-old boiler. Drained, dismantled, and carted away the old boiler without the need for any structural work. The technicians explained everything. The new system is giving us plenty of hot water, and is a lot quieter in operation. It’s too soon to tell if it’s cheaper to run. Would thoroughly recommend.

Heat Electric installed a new heating system together with solar panels and associated equipment (batteries etc). The work was carried out professionally and with a very friendly crew of technicians who were highly informative and helpful about how to use the system. I have limited experience of their after service but that I have had, was very very promptly dealt with. The work was completed on time at the agreed price i.e. no hidden extras. I cannot praise this company high enough for their work, professionalism and their expertise.

Having decided to heat my home with electric radiators , I researched and received quotes from five companies. Mike from Heat Electric visited my home and listened carefully to what I wanted to achieve. I worked with the Managing Director to agree a quote which was competitive . After a detailed survey from the Installation Manager , a fitting date was arranged. Steve and Liam arrived as promised and worked hard to complete the installation. They explained how to manage the radiators though my phone , with care and patience. I am so pleased with the manner in which this company operates, that I have now ordered solar panels, storage batteries and a Sunamp hot water system , which will enable me to close down my gas boiler for good. I can recommend Heat Electric to anyone who is thinking of reducing his/her carbon footprint and running a green home.

This was the second time we have used Heat Electric NW. On both occasions, installing electric radiators, replacing gas fuelled water radiators, the plumbers and electricians have worked flawlessly, leaving everything as tidy as they found it, and always with a friendly, patient and helpful manner. The radiators look nice and work beautifully. More expensive to run they are more than worth it as they are far more effective and responsive than our old gas central heating. From initial enquiry to completion of the work I cannot recommend this firm more highly.

We had replacement and new extra Elkatherm electric radiators together with a new consumer unit as part of the installation and a Sunamp water heater, both systems with associated apps. The order was placed at the end of August 2023 and the job was completed by mid October well within the suggested time-frame. The initial survey was informative and friendly and subsequent queries answered quickly. All the staff from the beginning of the project were polite and helpful and the installation was carried out quickly, cleanly and efficiently. Any problems, inevitable in an old house, were solved with great creativity especially the installation of the consumer unit which illustrated how experienced the staff were. This gives us great confidence in case of any issues in the future. The whole project was completed within estimate and we are very pleased with the result.

With the spiralling costs of electric heating, guests at our 2 small Airbnbs (Victorian conversion) with their inefficient wall mounted panel heaters were using an extraordinary amount of energy yet the rooms still had inconsistent temperatures. We decided to swap to modern, efficient and stylish ELKATHERM, the S range as ours are standard height. Heat Electric came recommended to us by a friend. With 25yrs in the property/interiors market, we deal with all types of traders & installers, and this was hands down one of the best experiences ever. The initial contact & advice was professional and speedy, with good comms and immediate action. The installation day was a delight. Friendly and knowledgable duo Ethan and Liam arrived on time with smiles, and couldn't do enough to make the day run smoothly. Nothing was too much trouble, including swapping a single surface mounted socket to a double just to make the usability of the socket better for us - no extra charge. They brought a Henry Hoover with them and fully cleaned everywhere up, and cut up and took away all the packaging, it was as though they'd never been. For me as a professional project manager, it was the care they took, their obvious pride in their work and little things like the patience with which they explained the App and remote system of control. It's increasingly rare to be so impressed by installers and these two were a credit to their employers. 10/10

Heat Electric replaced our emersion tank with the new innovative and much smaller SunAmp hot water system, and also replaced an old radiator. We cannot fault the courtesy, efficiency and professionalism of the Heat Electric team at all stages of the process from the initial discussion to the final installation. This was all achieved in a timely manner and to budget. There was some confusion over the ideal positioning of the SunAmp to maximise the space efficiency of a tight under stairs storage room, and Heat Electric had no problem in coming back to move the SunAmp which took several hours and replacement pipe work to deliver what we had hoped for.

We have had our entire gas central heating and boiler replaced by Sunamp and ELKATHERM radiators- a total pf 11 radiators and a boiler It took less than 5 days. Everyone involved in the project was professional, reliable, friendly, flexible and our home was left neat and tidy. If we had a third home we would ask Heat Electric to do it again.

I had a meeting in December where Garry went through the savings, process and options in detail. Having selected custom colours I was given an estimated time, of 12 weeks, for installation which was within a couple of days of the actual date. The 2 fitters and the electrician that arrived where friendly, professional and efficient. The removal of my old storage heaters and installation of my 6 new radiators took around 5 hours and had no impact on me while I was home. All packaging and rubbish was removed and any plaster dust was hoovered away. All the radiators were quickly put on my wi-fi and the lead fitter took me though how to operate the phone app that gives me control. I would recommend the company to anyone thinking of replacing existing radiators or storage heaters. The product is efficient, elegant and easy to control.

A first-class service in all aspects from reception through sales/engineering, installation and aftercare. Six Elka units totalling 8kW were installed to replace five outdated and inefficient economy 7 night storage heaters totalling 9kW. All work is completed in 7 hours with minimal or no disruption to domestic situations. Each room attains a 4 to 5 degree C improved temperature from the previous system on a totally flexible level and consistently reaches 22 degrees with no cold spots, floor to ceiling, wall to wall. The house has a high level of insulation fitted to all external and adjoining property walls with maximum insulation to loft and roof structures. Therefore combining the Elka units with this structure resulted in a consistent reduction of electricity consumption of 24 to 26% compared to the Economy 7 system with the same insulation. Since installation, there has been no need to resort to auxiliary heating whatsoever.

We needed to replace old storage heaters with radiators that would be more economical to run. The service we received was excellent from start to finish. Everything was clearly explained during our initial home visit and any questions were answered in a professional and friendly way. Removal of the old radiators and installation of the new ones was all done in one day and the two installers did a great job explaining how the settings worked on the radiators and leaving the house spotless. We also received comprehensive written instructions to refer to. Really pleased with the radiators and the degree of control that you have for each one. All the staff have been extremely helpful, friendly and professional.

We needed a storage radiator for a hobby room. The whole service from the initial site visit through to installation was excellent in terms of communication (friendly, timely and informative) and every step in the process happened on or before the agreed dates. In addition the product is of a high quality. Very happy customer.

We had a Sunamp water heater installed recently. The whole process from an initial visit by Garry to survey and discuss our requirements through to installation by George and Ian was exceptionally professional. The team were very knowledgeable, polite and friendly and carried out the work to our requirements, overcoming any minor problems with professionalism. On completion they left our property clean and tidy and ensured we understood the new system. We highly recommend Northwest Heating Solutions

From the initial visit to cost and scope the work through to completion, everything was seamless. I had the Sunamp and new radiators installed, on two separate visits. The installation staff on both occasions went above and beyond, they left my apartment spotless and even treated me to some singing along with the radio! I have to also commend the admin staff at the end of the phone, professional, friendly and efficient, in all a thoroughly positive experience. When you are spending a considerable amount of money replacing heating systems in your home there is always hesitation and worry that you have done the right thing, got the right product etc., let me say that with this company none of the above applied. Thank you for your excellent service and I would gladly recommend their professionalism and workmanship to anyone.

From initial survey to fitting of Sunamp unit the service was first class. The installation team, comprising Mike, Steve and Lewis, showed great care in avoiding any damage to our home. The access in our small cottage wasn’t ideal or easy to deal with but they did a very neat and tidy job. Very impressive and we would recommend this company and the service they provide without hesitation.

From the first phone call, everything was done very professionally. An appointment was made to do a survey. Ian who came to do the survey was on time and explained what was required for what I needed. The water heater he recommended is ideal for what I needed. After that, he arranged for the work to be done as soon as it could be to suit me. Mike came to do the work and he arrived on the arranged day and time. He was also very professional as the rest of the people I had dealt with from this company. When the work was completed he left everything clean and tidy. I would highly recommend Northwest Heating to anyone wanting heating solutions.

Very pleased with our sunamp water heating , installed when and how specified . Ian and George were pleasant and explained the process of the installation worked hard and left site very tidy. There was a slight problem with controller which Ian and Steve rectified speedily and efficiently .