I chose Tony Byrne using Which Local and am writing this by way of thanks for all the hard work and imagination heÍs put into the refurbishment of my flat. Together with his team, he laid an engineered wood floor, removed an old kitchen, fitted and tiled a Howden kitchen, took out a stud wall, built fitted cupboards and a clever set of shelves in what had been a doorway. As a cost conscious, nervous and generally indecisive first time kitchen replacer, I wish that IÍd taken his advice (and great discount) earlier instead of trying to recycle my old Magnet kitchen. Once IÍd got over this hurdle, I could see that starting again from scratch made much more sense as he has a good relationship with the supplier and is familiar with their products. What has really helped is his lateral thinking and problem solving capabilities. Inevitably it wasnÍt that straight forward as the walls werenÍt straight, the cabinets needed modifying and the supporting pipework all needed changing. His colleague the plumber and gas fitter were really helpful in thinking of neat ways round problems. Tony offered suggestions about how I might maximise the space I had gained by taking down a stud wall to open up a large boiler cupboard. To me what was important was the way in which, even when we disagreed, we were able to see each otherÍs point of view and to agree on what was most practical. He was patient in explaining why I couldnÍt do the thing the thing I was bent on doing and how I might get round the issue. Similarly he gracefully accepted my niggles on certain items and agreed to redo something which I wasnÍt happy with. What helped most was the way in which he priced the job _ breaking down the items and being fair about not overcharging when it turned out that something could be recycled or he hadnÍt needed to do quite what was planned. Now that the job has been finished he has been good about arranging to attend to the minor snags that have arisen. He is friendly, professional, honest and straightforward and I have no hesitation in recommending him. Thanks!