A C Wilgar Plumbing & Heating

We are platinum support customers of A C Wilgar and have had our boiler supplied, fitted and now serviced by the company. The engineer arrived perfectly within the given time window, and he was friendly, efficient and clean. Once he was shown where the boiler was, we felt confident in leaving him to work alone. While performing, he recorded every aspect of the checks he made with accompanying photos, which was very useful and allowed me to see what had been completed once he had finished as well as clarifying some aspects of what was being tested and why. The entire process was effortless on our behalf and was a credit to the company

Professional and polite engineer serviced our gas boiler. All very tidy, checked the radiators and bled one. Showed how the remote thermostat can be overridden if it is not working. Service done as part of an annual plan, and we have used Wilgar's for many years now for their reliability and quality work. The engineer said that if he had his own business, he would run it the way Mr Wilgar does. Highly recommended, and competitively priced.

It was time for Wilgar to service our boiler today, which they fitted five years ago. All checks were spot on specifications, which was reassuring, and also reassuring was that our very friendly engineer had the full service record on his iPad; he knew which colleagues had carried out the previous works. Altogether a first class experience.

My 11-year-old British gas boiler broke beyond repair, along with a leaking water cylinder. Called AC Wilgar for a quote, Billy came over on Tuesday for a quote, and a new Worcester combi boiler was fitted the next day! Andy and Nathan came to fit it, started at 8 am finished the same day at about 6 o'clock. I could not fault the service from AC Wilgar. the engineers were on time, courteous throughout, and very tidy. The pipework is so neat, wow. Billy followed up by calling to make sure everything is working, I will not be going elsewhere for heating and plumbing and will be recommending their service and competitive price, keep up the good work, well done, and thank you so much.

This was the first service of a new system commissioned in January 2023 from a company I had not used before but had received good recommendation. A text and email invited me to book the service online. The process was quick, simple and user-friendly. The appointment was confirmed by email; the engineer was named. A text the evening before gave me a time-slot for the visit. A text gave me a 10-minute warning of arrival. The engineer was very professional; explained what he was doing and protected work surfaces and fixtures. He got on with the job; did not chat unnecessarily. Overall - an excellent experience.

Have had my boiler serviced by this company for several years now, plus other plumbing repairs. Always friendly and accommodating, with excellent communications. Engineers are always prompt, efficient, clean and tidy. Would warmly recommend.

Great quality service with a smile. Fully explained what was happening. Professional, clean, tidy and friendly.

Gary arrived on time, was friendly and professional. We felt reassured that our boiler was in good working order and would see us through the winter ahead.

A.C Wilgar has a great reputation, and the service was first class, can’t recommend them enough….good attention to detail and professional…clean / tidy and am very happy with finished result 👍👍

From first contact by phone to Arron finishing late in the evening a complicated job I can not fault them. An efficient, friendly and local team. Highly recommend.

As usual, the engineer was helpful, thorough and efficient. Communication was very good, so I knew exactly what time, and who, to expect.

Always professional, great service, friendly and helpful staff. Highly recommended, and my thanks go to Joe for his excellent work moving the pipework and replacing the radiator.

This afternoon I had my boiler serviced by Joe Wiggett, a service engineer from Wilgar’s. Joe arrived on time, he serviced my boiler and he explained what he was doing throughout the visit. During the service he identified a fault which needed to be repaired. After he had left he spoke to his office and Wilgar’s rang me within an hour to book another engineer for tomorrow to make the repair. Joe’s work and Wilgar’s service were excellent and Joe’s prompt action enabled me to get the repair completed within the boilers warranty. I couldn’t have asked for more.

Been a customer of A C Wilgar for many years and wouldn’t change. They’ve been servicing our boiler for many years and their engineers are reliable, professional, knowledgeable and experienced. Everyone you deal with at the company is friendly and helpful - from office staff to engineers. It’s great that they actually call and give personal service rather than relying wholly on online bookings and automated messages.

I have used this company for some years and have always found them excellent in all respects and their recent visit was no exception.

As part of my service contract with A C Wilgar my 15yo Worcester BOSCH 30Si boiler had it annual inspection today - no issues identified. The engineer was very professional and efficient. A C Wilgar installed the boiler and have maintained it throughout its life. Over the 15 years I have been impressed with service provided and definitely would recommend to others in the area.

Friendly service with good discussion about boiler history, and fire alarm system. Always a pleasure to use this company.

I have used Wilgars for a number of years, as has my elderly mum, whose boiler and separate water heater were serviced today by the excellent Gary! We were given a five hour time slot but received a text message about 20 minutes before his arrival which enabled me to be present. We have had Gary on a couple of occasions at our home and I was very happy to see his friendly face on my Mum's door step this morning. He's respectful, friendly and down to earth, happy to fully explain the service and answer any queries. He showed us photographs of the boiler and made sure we fully understood his findings. Gary works tidily and efficiently and we felt very reassured at the end of the service.

We have used Wilgar for years and have always been impressed by the service. We have a service contract for our boiler. This morning the engineer called on time, messaging us to give an estimated arrival time. He was pleasant and friendly as well as being efficient. We would have no hesitation in recommending Wilgar.

My boiler was due for its annual service. The engineer messaged ahead and arrived at the scheduled time. He was very polite and explained what it was he had to do. He protected the area in which he worked by sheeting it and appeared to carry out the work without any difficulty. He took photographs of those items that he thought would be useful to illustrate exactly what it was that he had dealt with, then tidied up before completing the paperwork and leaving. He appeared very competent and explained exactly what was carried out with the service.

Great service, clear communication with appointment and a message the night before to confirm estimated time of arrival. Same on the morning message shows engineer is on route. Gary is an asset to this company, friendly and gets on with the job. I’ve used A C Wilgar for over eight years now, never a bad experience, great team and great company to use.

Second year we have used AC Wilgar for the annual service of an ageing boiler. Engineer identified a leak which required a follow up visit from Paul, who is clearly highly experienced and extremely knowledgeable. Initial quote was accepted but Paul found that less work was required to fix the problem and charged us considerably less than expected, whilst carrying out a comprehensive service and repair. It seems increasingly rare to find tradespeople who are able to provide a reliable, expert service, on time, under budget and without the usual sales push about needing an entirely new system. I cannot recommend this company and Paul highly enough.

We always use A C Wilgar for our boiler service and any additional heating repairs. Booking an appointment is easy and costs are clear. Appointment communication and information about arrival times are very good Gary was excellent in carrying out the service and completing the associated paperwork. The working area was left clean and tidy. The Service Completion Certificate arrived by email within minutes. I fully recommend A C Wilgar for boiler installation and service.

This is the second year I have used Wilgar's for the annual boiler service. Pre appointment process efficient, same engineer serviced the boiler as last year, friendly, polite, knowledgeable. Price reasonable. I will continue to use their services.

Sam was a very polite, helpful and knowledgeable engineer. He not only did the required work fast and efficiently, but showed me how to regulate the heating more effectively. He also pointed out that the Carbon Monoxide Detector was overdue for renewal. I am very pleased with the service.

The work was done on time/date and to the agreed cost. The engineer was friendly and courteous. The engineer treated the property with respect and left the working area in a clean condition. Feedback from the engineer was helpful about insulating the external condense pipe. I have used this company for at least five years to service boilers at two properties and on all occasions they have delivered an excellent service.

We always use Wilgar for our heating and plumbing needs. This visit was for our annual boiler service - the engineer has been before (Gary) - really friendly and definitely knows his stuff. Very efficient and super tidy too. Can highly recommend this company.

Excellent service. Very helpful, informative and friendly engineer. Arrival time and communication, spot on.

Arrived on time, txt sent when he was on route. Very polite. Used dustsheet in case made a mess, which he didn't. Explained what was done as part of service. Done very quickly. Highly recommend

A. C. Wilgar engineer who attended our property today was very warm and friendly. He did a thorough job servicing our boiler and was highly professional and efficient throughout. It was a true pleasure to have such an engineer carry out our annual boiler service and reassuring to know that A. C. Wilgar employ such quality staff! Would highly recommend.

Fourth year of servicing, following installation. A company loved by its staff and a job well done at a good price. You won't go wrong with this lot.

Annual service was carried out by Jack. He arrived on time and was polite, helpful, thorough and informative.

The service engineer, Jack, arrived on time and was very polite. He had to replace a part and service the boiler. This was done with the minimum of fuss and Jack was happy to tell me exactly what he was doing and why. A great job!

Gary serviced our boiler and gas fire today. He arrived well within the time frame given. He carried out all work professionally and worked in a clean and tidy manner. Very friendly and courteous.

As usual an efficient service. Notified in advance of firstly a change to day to visit, well in advance, and then prompt arrival on the day. Engineer explained what he was doing and replaced a worn part which didn’t affect performance, yet. Polite, efficient and punctual.

Jack came to service my boiler today. I have been using AC Wilgar for at least 10 years and met Jack at least four times. A C Wilgar's service is very easy to use (they text to confirm booking, let you know arrival time etc), reliable and was great when i had problems with an old boiler. Jack today was very polite and easy to chat to. It's raining today and i noticed he took the time to ensure his feet were wiped. He also spoke to me after the service to pass on some advice about using the boiler to max efficiency and keeping my fuel bills down. Great advice and service.

Jack did a great job of servicing our boiler. Good communication for arrival times, excellent boiler service and sorted out an air gap in our towel rails. Have been using Wilgar for as long as we’ve lived in the area, and will continue to do so.

Have used then to service my gas boiler for the last three years. They have always informed me when they are due to arrive and arrived at said time. Always done a good job. Also done other plumbing work to a high standard. Can thoroughly recommend them.

Called A C Wilgar to resolve a dramatic leak from Aqualisa Shower processor. An engineer came within two hours, identified the problem, quoted a price for replacement of unit and fitted it same day. The shower is so much better than it ever was. The engineer was polite, knowledgeable and efficient. He also gave advice on drying out the damage caused by the flooding water. I wouldn't hesitate to recommend or call on A C Wilgar in future - honestly can't imagine using any other plumbers now.

The plumber Joe called on time and effected a very good repair. There had been several visits by a different firm to cure the slow filling toilet cistern but almost immediately Joe identified the problem and fitted what he termed "the old-fashioned ball valve" which solved the problem. The engineer sends a text message when he is on the way which helped. We will certainly use A C Wilgar as our first call if we need plumbing work in the future. Very happy to recommend.

After ringing four plumbers (of which two didn't get back to me and the others told me that they couldn't visit for two weeks), I was more than relieved and happy that AC Wilgar came out the same day, diagnosed the problem, ordered the part which came the very next day and my shower was back up and running within forty eight hours. Really professional and friendly service. Highly recommend.

My mains water pipe started leaking before the stopcock; a genuine plumbing emergency! I only discovered this at about 11:30pm on a Saturday night and dreaded ringing around to find someone to help. After calling various supposedly 24/7 companies listed on Which? Trusted Traders, to be met with either voicemail or the occasional "sorry, I don't do that", AC Wilgar were by contrast very professional and able to come within about 30 mins. They weren't able to fix the problem there and then owing to the age of the pipe meaning special fittings were required, but they gave frank and fair advice on how we could get the problem sorted during the day and ensured that we knew how to turn the water on and off if we did need it in the meantime. I hope never to have to get an emergency plumber out again; it's a costly and stressful exercise. But at least I know now that I could go straight to AC Wilgar for peace of mind.

Very pleased with new sink and tap installation. Also use Wilgar for boiler service and repairs. Staff always helpful, friendly and professionally competent.

Very old shower broke down and I thought it was beyond repair but A C Wilgar managed to locate and order replacement parts and it’s as good as new!! Saved the need for a costly replacement. Polite and professional throughout. As a landlord it’s vital that I have a trustworthy business I can rely on when things go wrong, which is why I have Diamond cover with A C Wilgar and have done for a number of years. I wouldn’t go anywhere else!!

Was really impressed, was the first time we used Wilgar, knew our old boiler was on its way out, we had been paying British Gas monthly for a breakdown service, British Gas were unable to attend so we called Wilgar, they arrived within 20 minutes. As we expected new boiler required, they managed to replace the boiler in under a week, due to no heating and hot water, the engineer was thorough, tidy, polite knew exactly what he was doing. Also found out Wilgar do a breakdown service which includes plumbing and electrical and is much cheaper than British Gas, so signed up for this too and have cancelled British Gas. Thanks, Wilgar.

This is the second time I've used AC Wilgar for my annual boiler and unvented cylinder service. I was impressed with the customer service we received from the engineer, Jack Holding, this afternoon. He was very punctual, friendly and helpful. Some are very wary to allow tradesmen into their houses at the moment and although it's not something I'm overly concerned about, he followed all the Covid safety procedures, which would reassure nervous customers. He explained exactly what he was doing and gave me advice in relation to a couple of questions I had about heating in general. Nothing was too much trouble. A credit to your firm and himself.

Have been a very satisfied customer of AC Wilgar for a number of years following the installation of a new boiler. Just had a new hot water cylinder installed and same excellent service. Work carried out to a high standard and site left clean and tidy by a very experienced, pleasant and courteous engineer. No hesitation in recommending this firm.

Used Wilgar to fix basin waste outlet leak and replace a tap washer. Booking system good. They sent a reminder the day before and a text to say they were on their way. Stuart was prompt, polite, friendly, efficient. Work completed well.

Needed a new boiler as old one was on its way out after twenty years so chose Wilgar as the quote was competitive and impressed by the service plans available along with being a local firm. Wilgars attended when they said they would to carry out the installation unfortunately it didn't go to plan through no fault of Wilgars they were excellent even had temporary heating delivered by the boss himself late at night as it was so cold he made sure we were without heating for a very short period of time by going above and beyond with service along with everything he could to keep the bill down. Would highly recommend this company one of the few companies that actually cares about its customers.

Service from start to finish was exceptional. The email and text advising the whereabouts of your engineer is priceless. Engineer (Paul C) was very knowledgeable and communicated his intentions throughout. once the job was complete, they checked their files and serviced my boiler on the same call, which has saved me time and money. Top job, well done!

I contacted AC Wilgar in February regarding issues with my central heating/water, needed vertical and horizontal radiators fitted, needed a new cooker fitted and other odds and sods. Once the work was completed we had issues with the heat coming from the rads and a couple of minor concerns. I called Lewis Beaven at Wilgar and he resolved everything. I have used many tradesmen over the years and in my honest opinion when things go wrong and they have been paid - you are on your own, not with AC Wilgar. Patrick C

I can’t praise a.c.wilgar enough from the first phone call to Lewis In the office to the courteous well presented engineer mr fuller! Booked a survey on Wednesday and by Friday afternoon my new boiler was installed! The price qouted was the price paid with no extra costs. Total professional from start to finish! Would 100% recommend.

I've just had a whole new heating system in my house by AC Wilgar and i cannot recommend them highly enough. From initial survey to completion this company cannot be beaten. I have received a service that is second to none. They are polite, friendly, extremely meticulous I now have a warm cosy home and cant speak highly enough of the company. Well done to the whole company.

I needed to refurb our heating system. Wilgar's carried out a survey and made some recommendations including powerflush and magnetic filter. So far the job has been carried out superbly by Joe. I should just like to add that Joe is a perfect example of how an employees can be a real asset to the company. Not only did he carry out the work efficiently and courteously he also went the extra mile. Joe is coming back to fit some new rads.

Carried out renewal of my central heating boiler which was re-positioned in the attic including installation of some new radiators. The two engineers were polite and considerate of the domestic working environment. They turned up on time each day, worked tidily with the minimum disruption and cleaned up as the work proceeded. We felt confident when necessary to go out and leave them to work in our home. Very pleased with the new installation.

Boiler replacement. Great service from Billy, Alex and team, very friendly guys and cleaned up after themselves beautifully - couldn't be happier!

Thames water advised we had a leak at our property but were no help in identifying the source.. Having used A.C. Wilgar many times before, I had no hesitation in calling them again. An engineer was with us within a day of the call to investigate. The leak was obviously hard to locate, but the engineer methodically worked his way through the house. Via a process of elimination, he identified the area of pipework where the leak was and resolved the problem. Joe, (the engineer), was very polite and took the time to explain what he was doing every step of the way. As is usual in my experience of A.C. Wilgar, Joe was very considerate and respectful of the property. Protective covers were used on carpets and he diligently cleared up any mess made during the investigations and repair. I don’t consider using any other company for plumbing or heating related matters. Their work is of the highest standard, they are 100% reliable / punctual and excellent value for money.

Excellent service experienced from A.C. Wilgar - a company we have not used before. We had a problem with our hot water cylinder immersion heater. Other so-called plumbing companies could not replace it and started quoting hundreds for a new cylinder. However A.C. Wilgar sent their man round who replaced the element in under an hour in sweltering heat as well. Truly a job well done and an excellent review is well deserved.

We had a brand new boiler and all new pipework fitted with AC Wilgar and are extremely pleased with the result. The quality of the work is great - everything carried out to a high standard and the engineers are very professional and pleasant.

on time all as agreed first class work by first class staff a neat and tidy job toilet and sink replaced along with pipework could not be more pleased with the standard of work

I highly recommend them, Adrian L. was very knowledgeable and friendly, he explained me what was the problem, he fixed the boiler quick at a reasonable price. Will definitely use them again.

It can be extremely stressful getting a new boiler installed, as it can be expensive and you can be unsure of the advice you receive. However, dealing with A.C. Wilgar was brilliant and stress free. There online estimate was very accurate, and was £1,500 cheaper than an online quote from a major gas supplier with the initials BG. Plus, they only quote for quality boilers. I got the Worcester Bosch and my boiler came with a 10-year guarantee. When the surveyor came to assess the job and give the final quote, he was helpful and knowledgeable and gave very good advice. There was no ‘up-sale’. The final quote was actually slightly cheaper than the online quote, which enabled me to upgrade my boiler and still be £1500 cheaper than the other supplier. I asked a really helpful woman in the office called Lisa if she could rush through the installation as my boiler had broken down and there is a 7 week old baby in the flat. She was extremely helpful and managed to move things around and accommodate my request. The installers arrived on time, and were clean, courteous and helpful. They completed the work within the one day and cleaned up after themselves. I have absolutely no hesitation in recommending this firm. The whole journey from initial call to completed installation was seamless and stress free, and at a good price. Thank you to everyone at A.C. Wilgar for a stress free installation, and thank you all for your help and politeness.

Central Heating was very erratic. Engineer took 25 minutes to diagnose the problem. Within 5 days I had a replacement thermostat at below market value based on a google search. Very Happy

Prompt and efficient, even on a Saturday. Gary found the boiler fault in no time and the heating was back on. Very good service. Thank you

After my boiler blew up, AC Wilgar visited us within 1 day to survey and estimate the replacement costs. Billy provided excellent advice on everything from the recommended make / size of boiler, (i.e. for the size of my property), to explaining the need for a Powerflush. This was invaluable - everything clearly explained and very competitively priced. Within 3 days of accepting the quote, they installed the boiler. Always punctual and reliable. The work was completed to an excellent standard - very tidy / clean, (including laying their own carpet protection). I strongly recommend AC Wilgar!

From initial contact, quote and installation; first class service. Our new boiler was fitted in quick time, for a great price and with no hassle what so ever. Very impressed with the service we have received. Definitely recommend A C Wilgar!

Great experience, they were very friendly, fast, fair and communicated well. Really happy with the service and resultant work.

Having used A C Wilgar for many years now they always produce a good job, from the upgrade of our boiler and CH system to the quick response when the electronic board blew, and today's annual maintenance check.

Just had a new boiler fitted. Punctual, polite, clean, professional, everything you want from a tradesman and a lot cheaper than British gas.

I have use AC Wilgar for years. Always great customer service. Their monthly direct debit payments to spread the cost of annual boiler service is a great idea and covers replacement parts too. Thoroughly recommend.

Great service from A.C Wilgar. Adrian turned up on-time, smart and very professional. Adrian explained everything in detail I needed to know. Highly recommended.

Polite and professional, Wilgars were enormously helpful (and not expensive) when my boiler needed replacing and I have been impressed by their customer service, advice and maintenance service since.

A C Wilgar can be relied upon to do plumbing and heating jobs efficiently and effectively. Great people to have in your home sorting out problems with central heating and plumbing.

The whole experience from start to finish was effortlessly as a customer, and professional from A.C. Wilgar Ltd. From arranging the time of the quotation, to the finishing of the works, the punctuality was excellent. The office staff were polite and knowledgeable. The quality of the work is also excellent, very happy with the outcome. The engineer was very polite and helpful. I would and will recommend A.C Wilgar to anyone who requires any works to their heating system.

Having employed contractors for over 30 year I can honestly say Wilgar's are one of the best I have used in all that time, the professionalism of both engineers and back up staff is superb, this company is set up the right way, from text alerts to let you know they are on the way, to getting materials to site without the engineers having to 'disappear' as well as constant removal of waste kept the whole job running as smoothly as it possibly could. as for the 2 engineers on site Andy & George these are 2 dedicated guys who know what they are doing and have clearly had the right training. Nothing was too much trouble and there was an overriding desire to get the job right. sometimes its the little details that make the difference, like all the pipe clips straight and in line, to polishing the exposed pipework with wire wool at the end. I would have no hesitation whatsoever in recommending A C Wilgar to anyone who needs a heating system installed.

Installation was smooth; engineer pleasant and thorough and kept everything tidy. Would recommend. Great to have central heating back!

I have used ACWilgar for many years now. Always very reliable, helpful and friendly. I highly recommend AC Wilgar!

Excellent customer care by Adrian, engineer. Very polite. Came totally prepared. Helpful information. Clean and tidy. Not hesitation in recommending.

I've had my boiler replaced with AC Wilgar, and would definitely recommend their services. The engineer was very professional, polite and efficient, and the entire process (from quotation to completion) was quick and fuss-free. The workmanship is top-notch, and I am very pleased to have used AC Wilgar for this project.

I have dealt with a variety of Central Heating Suppliers over 35 years and experienced the lack of good old-fashioned efficiency and customer care. The contrast with the service provided by A C Wilgar, who I switched to 4 years ago, couldn't be greater. I now enjoy the comfort and confidence of being looked after by a superb professional company who can't be faulted for their efficiency and high quality customer care.

Very prompt and efficient service carried out on our boiler today. Always send a text approximately half hour before arrival which is very helpful. Thoroughly recommend them and their workmanship.

We have used numerous central heating engineers in the past and have always been pleased with their work but early last year when our boiler packed up we tried to contact our usual engineer but they didn't respond so I rang AC Wilgar. I spoke to Lewis who immediately arranged for Adrian to call. We got a text to say he was on his way and found him very knowledgeable and efficient. He fixed the boiler without delay and I resolved to use Wilgar in future. Today our boiler packed up completely and on ringing Wilgar Lewis told me they were fully booked up and could only offer an emergency evening appointment this evening. Being winter and sub zero outside we couldn't afford to be without heating so I rang another engineer. When he didn't answer on work and mobile numbers I rang Wilgar back to give the go ahead for an emergency evening call out. Luckily for us they had just had a cancellation and immediately arranged for Paul to come out. He was with us within two hours and the boiler fixed within another half hour. We had even received a text with his photo. Wilgar really do set the standard for other engineers to aspire to. I'm delighted with their efficiency and standard of work.

Boiler repair was done with great attention to detail. Courteous service.

AC Wilgar has provided a very high quality service from start to finish to replace a dated warm air system with a brand new traditional radiator central heating system. Their approach, from providing a fixed price quotation to completing the work on time, has been exemplary. Their engineer, Andy, and his colleague George worked very hard everyday. They kept us informed at each stage and kept any disruption to the very minimum. This was quite an achievement considering the complexity of the job. Thank you AC Wilgar for a job very well done.