AOS Energy Efficient Heating Systems Limited

Hi Mr & Mrs Coe, Thank you for your kind words. We are so pleased that you are very happy with your new heat pump system and the service you received throughout the process. We will be sure to pass on kind comments to the whole team. Kind Regards The AOS Heating Team.

Hi Mr Scott, Thank you very much for your review it is really appreciated. We are glad that you are pleased with your final radiators choices and were more than happy to assist throughout the decision making progress. We are also very happy to hear that the installation team were attentive to your needs during the install. We will be sure to pass your lovely comments onto the whole team. Kind Regards The AOS Heating Team.

Hello Mr & Mrs Kempt, Thank you very much for your kind words. It is always so lovely to be able to pass on such positive feedback to our installation engineers and office teams and they really do appreciate it. Kind Regards The AOS Heating Team.

Hi Mr & Mrs Scott, Thank you very much for your review it is really appreciated. We are very glad to hear how happy you are with the service you received throughout the whole heat pump installation progress. Your installation was very large and required a lot of precise planning so we appreciate you noticed the effort made. It was a pleasure to work with you both throughout and we are extremely happy you are so pleased with everything. Kind Regards, The AOS Heating Team.

Hi Sue, Thank you very much for your kind works. It was a pleasure working with you on your renovation project. We hope you enjoying your new heating system. Kind Regards The AOS Team.

When your heat pump was installed you were advised to upgrade radiators in your home but you chose not to proceed. It was made clear that we cannot guarantee room design temperatures if our recommendations are not followed. You were given 3 x free services which were carried out over the years, the 3rd service was completed 24/06/20 but we advised that the anti–freeze was low & should be topped up. We provided quoted but you chose not to proceed. On 25/02/21 you reported the system not reaching temperature & our service manager explained that you need to keep your thermostat in a room which is designed to react 21c if your thermostat is left in a room designed to 18c then the system won’t reach temp. You did not wish to take this advice & asked for a service instead. As all your FOC services had been used we explained that this visit would be chargeable. We suggested that you wish to take out a service cover plan as a service & labour are included. You decided not to & paid £150+VAT for a service upfront. When you booked you were told that if chemicals were required the charge would be £215+VAT. You were contacted the day before the service for payment & it was explained again that a top up would be £215+VAT. Once the service was completed it was confirmed that chemical was needed. You called to make payment but argued that you had previously been told £30. We explained there was a note on the system confirming that you were quoted £215+VAT but you put the phone down.

Hi David, Thank you for your review. AOS pride ourselves on being upfront and honest so we would always reduce our costs if not all the work was carried out. The same applies to the anti -freeze chemical, if a top up is not needed then we would never recommend for the sake of it. We are glad your experience was such a positive one. Kind Regards The AOS Team.

Thank you very much for your review. We will be sure to pass your comments of praise onto Max and his team. Kind Regards The AOS Team.

Thank you for your positive feedback. We are so glad to hear that you were impressed with the high level of service AOS provided throughout your heat pump installation journey. It is of upmost importance to us that every customers experience is positive. please do let us know if we can be of any assistance in the future. Kind Regards The AOS Team.