Endorsed by Which?

AOS Energy Efficient Heating Systems Limited

4.9

262 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

AOS Heating has been one of the industry's leading experts in the Heating & Boiler industry for over 36 years.
Established in 1984, AOS are family run business who is proud of the reputation we have accomplished over the years.
AOS are a trusted company due to our outstanding customer service record, not only do we provide an honest, reliable service we also offer first class central heating, electrical & plumbing services for all.
Whether you need repairs or servicing to an existing heating system or you are interested in a completely new central heating installation we'll make sure you get the best results.
What's more AOS are also specialists in the most up-to-date heating advancements, including renewable & green technologies such as the latest energy efficient boilers and air source heat pumps. Whatever the job, you can rest assured that you are in expert hands.

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
  • Renewable energy

    • Air source heat pumps

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
262 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very professional
Customer Service
Quality
Value
Job completed on time. Team were very professional. There were a couple of leaks which were sorted very quickly including one which we discovered on the Sunday following installation. Apart from that we were very pleased that we chose AOS for the installation of our heat pump system and would highly recommend them.
Customer in Cambridgeshire Posted on 28/09/2020 , work completed 20/09/2010
AOS Mitsubishi air source heat pump sale/installation review.
Customer Service
Quality
Value
Our friends recommended AOS, they were very happy with the installation, product & performance. The sales team took time to explain the operation, costs, options & installation process, they answered all of our questions. Installation took place 4 weeks after placing the order, installation took 3 days, 1 of these days was installing new radiators. The heating engineers were professional & hardworking. We are very pleased with the quality of the installation, the plumbing & electrical wiring is very neat. Any mess was cleaned up as they went. We cannot comment on the operation of the central heating as the weather has been mild. The air source heat pump heats the water from 3:00 to 6:00am, there is plenty of hot water for 2 and the temperature is fine. The air source heat pump is positioned outside our kitchen window you can just hear the fan with the window open, we don’t expect any issues with noise. There is no vibration when operating. We have no hesitation in recommending AOS, they are a professional operation marketing a superior product.
Customer in Hertfordshire Posted on 28/08/2020 , work completed 12/08/2020
Very poor service
Customer Service
Quality
Value
Failed to inform me that one one of my rental properties had a dangerous unvented cylinder. Failed to perform a single annual service/safety check in 6 years. Never sent me a single service report detailing what they had done. Very poor communication and on top of that very rude staff.
Customer in Hertfordshire Posted on 19/08/2020 , work completed 10/07/2020
The trader replied (on 27/08/2020)
Hi, Although a name has not been left on this review we are aware of the customer and the events that have led to this review. We are surprised & a little upset by these comments as from previous correspondence we felt that matters had been left on a positive note. Furthermore, to clarify this particular call out was carried out in April during COVID-19 lockdown and at a time when we as a Company were endeavouring to provide the best service to our customers despite adhering to the Government guidelines for attending peoples’ properties. We fully accept that after our initial call out to the rented property we failed to provide you with a quotation for the replacement of the hot water cylinder but we apologised for this error a number of times & again would like to take this opportunity to apologise. This being said your comments that the cylinder was unsafe are not correct, the cylinder failed due to a build-up of scale and the cylinder was not left in a dangerous condition. In addition to this all requests by yourself for annual servicing / call outs were always carried out however ultimately the responsibility to ensure all servicing checks are completed is solely yours as the Professional Landlord. If you would like to discuss this matter further please feel free to contact myself at charlotte.owen@aosheating.co.uk and we hopefully come to a resolution. Kind Regards Charlotte.
Annual service review
Customer Service
Quality
Value
The engineer arrived on time. He was efficient, effective and very personable. The work was carried out quickly and efficiently with minimal interaction. Social distancing was observed throughout. He noted and reported a minor issue and I have been advised by the controller that this will be resolved next time they have an engineer in the area. I have been pleased with the system since it was installed and can not fault their service.
Customer in Central Bedfordshire Posted on 11/08/2020 , work completed 10/08/2020
Professional job
Customer Service
Quality
Value
The communication with AOS, the expertise of the engineer and the work of the two installers was excellent. From start to finish, I was so impressed with the service and dedication.
Customer in Hertfordshire Posted on 08/08/2020 , work completed 06/08/2020
Installation of new boiler
Customer Service
Quality
Value
EOS installed my new Worcester central heating boiler. They arrived on time for the job and made sure protection for our carpets was in place before they started work. The job was completed within the time frame they said and left our clean and tidy. The installer from EOS seemed to really know his business and I was very impressed with his knowledge. I have used EOS for my boiler servicing and central heating maintenance for several years and have always been pleased with their work. I received several estimates for my boiler replacement but overall EOS worked out the cheapest, and hopefully the best.
Customer in Greater London Posted on 29/07/2020 , work completed 23/07/2020
Work delivered as promised, on time, excellent quality.
Customer Service
Quality
Value
Installation of an air-source heat pump, and all the equipment to create a new system for delivering central heating via existing radiators and hot water via existing tank. Delivered on time and no new costs incurred. three days work that was inevitably a huge intrusion, done with courtesy and consideration, and leaving the house clean and tidy. The initial marketing via a public presentation was highly professional. The survey and negotiation of contract was thorough and enabled us to take this seemingly large step with confidence, but I would say that the large amount of documentation (some 100 pages in all) delivered by email attachment was difficult to study and handle, as it seemed designed for study on paper instead of on the screen. ie it was on A4 portrait pages, not the layout of a computer screen. Help in applying for the Domestic Renewable Heat Incentive (RHI) was excellent. As it is July, we will not be able to evaluate the performance of the heating system for 3-4 months.
Customer Posted on 25/07/2020 , work completed 22/07/2020
Very professional installation
Customer Service
Quality
Value
AOS have been extremely professional throughout this conversion from gas central heating to air source heat pump. We were visited by a very helpful and knowledgeable site surveyor, then went through five iterations of the proposal until it exactly met our requirements. We were delayed due to separate work on our solar panels but AOS were extremely patient, then when we were all ready to go Covid hit and everything went on hold. AOS scheduled us in as soon as possible after lockdown lifted and last week did a very professional, neat, and tidy Job, as much as you can be when you’re changing all radiators, lifting floors, drilling through walls and chasing into plaster. They cleaned up after themselves every night and took away all rubbish and old equipment. The staff on site were experienced, polite and careful of our home and belongings. We’ve already recommended them to one set of friends who want to make the same changes that we have.
Tony Posted on 21/07/2020 , work completed 17/07/2020
Excellent job done by the whole team
Customer Service
Quality
Value
We are now the proud possessors of an air source heat pump, new hot water cylinder and seven new radiators! The installation process has been efficient, pain free and extremely well organised. In addition, the removal of our old equipment, including the oil tank, was done quickly and very competently. Our installation team of Sam, Ricky, Rhys, plus some bonus help from Ben, Max and Lee, has been excellent, all very reliable, polite and friendly, and obviously very competent. Also, our dealings with the office have been hassle free and the responses to our e-mails have been quick and informative. The nice thing has been the coordination of the whole process which has run smoothly from start to finish. The teams have arrived each day ready for an 8 o’ clock start and all deliveries came on time, so the logistics were also very well managed. We would like to thank everyone who has been involved in our job. We have been very happy with all aspects and are happy to recommend AOS to anyone who is thinking of having an air source heat pump. We will also be taking out a maintenance and servicing plan! Paul and Brenda Avery
Customer in Cambridgeshire Posted on 09/07/2020 , work completed 09/07/2020
Excellent Service
Customer Service
Quality
Value
Having used AOS before in a previous property we had no hesitation using them again to update and relocate our very old boiler system and rusted radiators to a combi unit with new radiators throughout. The lads (Ryan, Reece & Max) were polite & friendly, extremely hard working, they took great care to clean up and leave everything tidy for us each night and even finished the job ahead of schedule. Thank you AOS we are now confident we have a modern, energy efficient heating & hot water system that won’t let us down.
Customer in Hertfordshire Posted on 11/06/2020 , work completed 11/06/2020