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Endorsed by

Which

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Trusted Traders

APG Domestic Services Limited

Profile thumb apg new logo jan 2017

4.9

298 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Aug 2020

About

Welcome to APG Domestic Services Ltd. We have been providing reliable heating, plumbing and electrical services for over 22 years for customers in Lancashire.

We are proud that our customers regularly tell us that we are a reliable and trustworthy company.

Our business has been built on recommendations. It’s the reason that we now have a team of 27 employees all trained to the highest standards. This means we are always able to give priority to emergency calls. Although to us, every call is a priority.

Our aim is to be a company who are a pleasure to deal with, and as part of this we are constantly looking for ways to improve our Customer Service

 * Which? Certified trusted trader
 * Over 90% of our business is from referrals
 * Efficient energy systems = £££’s saved on fuel bills

All this backed up by our APG assurance promise. We always stand by our work

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Radiators and central heating
    • Underfloor heating
    • Gas safety testing and inspection
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Accessible bathrooms and showers
    • Wet rooms
  • Heating contractors

  • More Services

    • renewable energy

Customer reviews

4.9
298 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellent workmanship
Customer Service
Quality
Value
Excellent workmanship from this company that we have used before, this time to re-fit our cloakroom. The installation date was re-scheduled due the Covid 19 pandemic but we were kept informed and the work was completed on the revised date to a very high standard. All specification was met and the fitter engaged with us every step of the way. Excellent service and workmanship. Thank you.
Customer in Lancashire Posted on 12/10/2020 , work completed 05/10/2020
Exceptional service and work
Customer Service
Quality
Value
Despite the current circumstances, APG, once again, delivered their exceptional service and workmanship. Yesterday, with no hot water and a leaking boiler, I spoke to a lovely lady at APG just after lunch. By 4 pm an engineer had called, stopped the leak and arranged for an engineer to call this morning to replace a part. Job done! I have used APG for several years and their service, workmanship and professionalism have stood out.
Ann in Lancashire Posted on 27/03/2020 , work completed 27/03/2020
The trader replied (on 12/06/2020)
Thank you Ann, for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service that we provide and that you have used our services for several years. Thank you once again for your Testimonial, we look forward to working with you again in the future, from all the Team at APG.
Senior service
Customer Service
Quality
Value
New combi-boiler & replace radiators add two new radiators for 46yr old system. Excellent staff; work of high quality, very clean and prompt. Excellent product; ATAG combi-boiler was installed replacing existing system boiler, removed lots of pipework and all components of old system. Brickwork repaired when changing boiler was well done and tidy. Biasi radiators (UK made) are very well made, long warranty, great radiators, two new bathroom towel radiators which involved quite a lot of pipework but well worth it. Mother is delighted by quality, standard and by courtesy of installing team; Will, Chris, Marshall and foreman Harry, electrician didn't even have time for a brew - work came first! Would certainly recommend owner, company and products - need seven stars not five. Price quoted was kept; no overages, extra's or oh I forgot to charge you additional charges,
Customer in Chorley Posted on 25/03/2020 , work completed 18/03/2020
The trader replied (on 12/06/2020)
Thank you so much for taking the time and trouble to leave this fantastic review for us. We are delighted to hear that you were happy with our fitting team and I will pass your kind comments on to them. Testimonials such as yours help us to prove that we can deliver what we promise, which is very important to us. Thank you once again for your recommendation, we hope to work with you again in the future.
First class service as always
Customer Service
Quality
Value
The electricians arrived punctually and carried out the work without any fuss. They tidied up after them and did a fantastic job. Very polite
Customer in Lancashire Posted on 14/02/2020 , work completed 13/02/2020
The trader replied (on 28/02/2020)
Thank you so much for taking the time and trouble to leave a review. We are so glad that you are happy with our electrical services, I am sure our electricians will be very pleased with your kind comments. Thank you once again for your testimonial, from all the Team at APG.
GCH Service You Can Trust
Customer Service
Quality
Value
I've used other firms in the past to service my ancient Baxi back boiler who used it as an excuse to suck their teeth and try to make me spend more money. For the last few years, I have used APG and I now have a firm that I trust to do the work properly at a fair price and I am sticking with them. Previously, they serviced the boiler and installed a new timer (that I supplied) promptly, efficiently and at a fair price. This year, they carried out another service and replaced my timer (at my request, mine was too complicated) with a more suitable one. Again, all first class. Then, the day before flying on holiday, an unrelated fault came up. I only had the email address for Mel in accounts but she organised a team to collect a neighbour's key and fix it in my absence so my son returned to a warm house. I got clear advice on what part should be renewed on my return, to prevent a future occurrence, but no additional bill, even though I asked and expected one. I shall have the igniter replaced, and definitely use APG to carry out the work. I highly recommend them, especially if you are vulnerable, alone and worry about unscrupulous traders. APG will see you right.
Customer in Lancashire Posted on 08/01/2020 , work completed 20/12/2019
The trader replied (on 16/01/2020)
Thank you so much, for taking the time and trouble to leave a review for us. We are delighted to hear that you are happy with the service we provide. Our business is built on reputation, so its great to receive reviews such as yours, that enable us to deliver what we promise and to show that our Staff will do everything they can, to resolve problems as quick & efficiently as possible. We hope to work with you in the future & thank you once again for your recommendation, from all the Team at APG.
Excellent work!
Customer Service
Quality
Value
I had an ATAG boiler installed in my rental property. My tennants were without heating and hot water and I needed the job doing urgently. From beginning to end I received an excellent service from APG. Peter gave me a very reasonable price for the new boiler. The office staff were helpful, efficient and always kept me updated on installation. I even had a call from Sarah (after the job was completed) to ensure I was happy with everything! APG arranged my boiler installation on a Saturday morning as it was required urgently. Harry arrived at 8am and worked all morning to get the work done. I can't fault his work, he has done a great job and tidied up and showed me how to operate the boiler. The house is lovely and warm now and my tennants and myself are very pleased with the boiler. I would definitely recommend APG.
Customer in Lancashire Posted on 29/11/2019 , work completed 23/11/2019
The trader replied (on 06/12/2019)
Thank you so much for taking the time and trouble to leave a review for us. Our business is built on reputation, so it is very important for us to be able to prove that we can deliver what we promise, with testimonials such as yours. We are so glad that you are happy with our Service & also with our Staff, I am sure Sarah and Harry will be very pleased with your kind comments. We look forward to working with you in the future, many thanks again from the whole team at APG
Right first time, with a smile.
Customer Service
Quality
Value
Having given good advice on boiler selection, APG installed a new boiler to our home, having previously fitted a quality bathroom for us. APG fully meet their stated aim to be 'a company who are a pleasure to deal with". Planning, execution and documentation are all excellent. They have assembled a great team, taking real pride in what they do and do fulfill their promise to their customers. They are distinctive in having documentation that says clearly what matters and encourages the customer to work in partnership with them. Their pricing is fair, reflecting the care and attention that they put into the job. All the staff are courteous and helpful. What more could you want? Well, an APG service agreement for one.
Customer in Lancashire Posted on 28/11/2019 , work completed 22/11/2019
The trader replied (on 06/12/2019)
Thank you so much for leaving this excellent review for us. Testimonials such as yours help us to prove that we can deliver what we promise and are very important to us. We are delighted that you are happy with the service that we provide and with our Staff. We hope to work with you in the future and thank you once again for your recommendation, from all the Team at APG.
Replacement of Boiler
APG gave a very competitive and detailed quote for the replacement of an aging boiler and pipework that didn't require siting the boiler in the kitchen area with all the consequent disruption. The work carried out was of a very high standard and the gas engineers were extremely helpful and tidy at all times. They kept us informed of progress and later gave us guidance on how to use the controls. Two APG staff visited the day after to finish off some snagging jobs and one of the engineers was exceedingly helpful in sealing a number of joints that required attention. We have no hesitation whatsoever in recommending APG Domestic Services for their outstanding, helpfulness, value for money and reliable follow up.
Lawrence, Lancashire, 19/11/19 Posted on 19/11/2019 (Reviewer did not use service)
Outstanding
Customer Service
Quality
Value
A fault developed with our heating and Luke was the engineer who was sent out following a quick phone call to, as always, a thoroughly pleasant team. Luke worked so hard in diagnosing the fault, leaving no stone unturned, making sure as the customer, we had the quickest and most efficient outcome. The fault was not straightforward and was of a technical nature, getting to the bottom of it was Luke's priority, so reassuring. Luke had to come out a couple of times. The repeat visits were not his fault but down to a supplier sending incorrect parts. Some reading this may think “oh yes you mean he ordered the wrong parts” - NO he did not as we witnessed the phone calls to the supplier and Luke was incredibly clear on what he needed, speaking to technical experts at the suppliers to make sure he got the correct item, but still the wrong parts were sent with the wrong ancillary parts. Luke was incredibly sorry but it was clearly not his fault. Luke is so professional, a real credit to the company. He is also an incredibly polite and pleasant young man. He explained everything he was having to do and why. It is so refreshing to have a company who have such transparency, it really makes you realise you are not just a call out but a person and you are treated with such respect. Luke is a real credit to APG, a thoroughly genuine and lovely person who knows his job inside out, a fantastic ambassador for excellence in his craft. Thank you so much Luke.
Dave and Michelle S Posted on 13/11/2019 , work completed 13/11/2019
The trader replied (on 28/11/2019)
Thank you so much Dave & Michelle for taking the time and trouble to leave this great review. We are delighted to hear that you are happy with our service and particularly Luke's workmanship and demeanour, we will certainly pass on your kind comments to him, I am sure that Luke will be delighted. Our business is built on reputation, so its great to receive reviews such as yours, that enable us to deliver what we promise and to show that our Staff will do everything they can, to resolve problems as quick & efficiently as possible. Thank you once again for your recommendation, we look forward to working with you in the future, from all the Team at APG.
Installation of new boiler
Customer Service
Quality
Value
APG installed a new boiler as the old boiler was past its sell by date. The installer did a first class job and apart from fitting the boiler he removed all the old redundant piping and tanks etc. The cost of the complete job was very reasonable and I am very pleased with the work carried out. I can highly recommend this company for any future boiler replacement.
Customer in Darlington Posted on 06/11/2019 , work completed 01/11/2019
The trader replied (on 13/11/2019)
Thank you so much for taking the time and trouble to leave a review for us. Testimonials such as yours help us to prove that we can deliver what we promise, which is very important to us. We are delighted that you are happy with the service that we provide. Thank you once again from all the Team at APG.