A.S.L. Limited

Having had a small repair done to our drain we were advised that the pitch fibre pipe between two inspection chambers was badly deteriorating and blistered. ASL was recommended. The Job was scheduled quickly and they turned up promptly. The work cost was as per the estimate. The staff doing the job were friendly and fully explained what was being done. After the re-rounding was done I was shown the condition of the pipe, which appeared a bit marginal. My options were explained, I could have forgone the lining to get a specialised contractor in to try and improve things further. But given the clear improvement I opted to continue and the lining was carried out. This produced a far better result than I had anticipated. All in all a fast and professional service carried out by competent and friendly people. I unreservedly recommend ASL.

Darren arrived very promptly and got to work quickly. He did an excellent job and explained what he was doing. We would have no hesitation in recommending ASL .Services.

From contact by phone with Phil in the office to Darren who came out at 8.00am on the dot and texted me before to advise me he was on his way I couldn’t fault the service from ASL. After having a couple of jobs worths come out from Thames Water who despite having a big lorry and two of them didn’t do anything. Darren was a breath of fresh air ( not a joke about my drain) got on with the job explained the problem with my pitch fibre drainage and offered expert advice without coming over as trying to look for remedial work that didn’t need doing.He explained the follow up options clearly which were followed up by a very professional report on follow up work required. I would definitely recommend this company to anyone who has any drainage problems as they are a very honest company.

I phoned ASL on Friday 12 July and they agreed to send someone to look at the drain today (15 July). Darren duly turned up at 8 am today, having texted first to let me know his arrival time, found the drain had been blocked by tree roots and cleared the quite messy drain without any fuss. He then hosed out the drain and inspected it using a camera to confirm there were no further blockages.

Thames Water came at my request due to a blocked sewer on my property that also caused a smelly disgusting flood on my elderly neighbour's adjoining property. The Thames engineer told me that the sewer was private Single Serve and therefore he could not fix the issue, I would need to call a private contractor and pay for it. I called ASL, spoke to Phil, who was sympathetic, quoted what seemed to be a very fair price to rod and water jet the sewer back to normal, and dispatched Daniel to my home. Daniel visually checked the manholes adjacent to my home, then came down to open my fully blocked manhole. Daniel knows his stuff, and by also picking out all the shared pipework between the buildings, he knew immediately that Thames Water was mistaken in their appraisal, this was a Thames Water problem and in fact a Shared Sewer, not a Single Serve. He suggested that I call Thames Water back to set this issue straight. Daniel was very kind, NOT charging me for this callout, and allowing Thames Water to fix the problem for free. When Thames Water came out for the second time, the new engineer completed agreed with Daniels assessment and sorted the problem, while also remapping the sewer plan so that this mistake shouldn't happen again in the future. Thank you Daniel for your knowledge and compassion. You could have taken advantage of the situation, but honesty and integrity prevailed.

Following the investigation reviewed here on 23 June a further visit by ASL was arranged. On 26 July an excavation revealed disconnected underground pipework. The proposed solution was new pipework and that new pipework should be laid beneath my block-paved driveway. Work planned for 05 October had to be rescheduled as work along the road compromised access to my home. Email to ASL on 03 October reported this problem. A phone call from Phil at ASL shortly afterwards set a new date of 17 October. Dan and Carl excavated a large hole nearest the downpipe and exposed previously unseen pipework. Dan devised a solution and this was implemented on 18 October. During that work several lengths of dense fine root were removed from existing pipework. The driveway was restored and left neat and tidy with excess sand and gravel bagged and removed by Dan and Carl, and the surface swept. Throughout their visits to my home, Dan and Carl kept me informed of progress and proposed solutions to problems. Good communication is a feature of ASL Limited with prompt attention to emails and phone calls to clarify estimates etc. It is a pleasure to report that the cost of the works in July and October came in significantly below the estimates; on both occasions the unexpected problems encountered meant that the estimated work could not be achieved. I am pleased to recommend ASL Limited.

A phone call to ASL Limited on Monday morning was answered promptly and, after a short conversation, a visit by an engineer was booked for Tuesday. Contact details were emailed as requested and acknowledged with an auto-reply that included advice that "A member of staff will be in touch shortly." That promise was fulfilled within the hour and confirmed the visit on Tuesday. Later on Monday I had to ask that a period around the middle of Tuesday be avoided as a family member had a work schedule changed. This was answered within minutes and advised that the engineer would work around that period of absence. On Tuesday, engineer Darren arrived at 0740 and worked hard to free a slow-draining rainwater drain. A powerful water-jet was used to free some of the debris in the drain. Although the block persists - the drain was installed incorrectly - Darren was able to suggest a solution. His detailed invoice included a quotation for that work. By mid-afternoon on Tuesday ASL emailed a three-page report with recommendations and an estimate of the work involved to fix the drain. The team at ASL is to be commended for its response to my enquiry, especially its use of email which is so often neglected by service companies. Darren was a pleasure to have at my home and kept me informed of the methods he was going to try, to free the drain. I can recommend ASL Limited for its splendid service which I shall use again to implement its proposed solution.

Today, Ken from ASL came to visit my property, as an initial visit to give advice on a water problem I was experiencing in my garden. The initial communication with ASL prior to Kens visit was impeccable - Clare was extremely helpful and informative, above and way beyond all others I had previously tried to engage with concerning the matter (local council). When Ken arrived, he was not only sympathetic, understanding and seemed to really care that I had been struggling with the issue, he was also very approachable, happy to answer all my questions, extremely knowledgeable and after some initial investigations, gave me advice as to what I could do next. He explained things clearly and demonstrated what he could, so I had a better understanding of the situation. I would highly recommend ASL without question; I only wish I had engaged their services long before now. Spot on service!

Very efficient to book them to sort out a sewer drain blockage and cost was exactly what they quoted. Called before they arrived with a clear ETA. Got on with the job and sorted it out within the hour. Darren was excellent - very courteous, and helpful, did more than we expected to help sort the problem out and was a font of knowledge on all things sewer related. Given the subject matter (eeew) the whole experience with ASL was an absolute pleasure.

ASL recently caried out a drain repair at our house. They responded quickly to the call for help, came out and soon diagnosed the problem – tree roots blocking the drain. The remedial work on site was carried out by Lester and George – they worked hard and were very thorough. This is a long-established company who seem to know what they are doing.