Endorsed by Which?

Ableworld (UK) Limited

Approved Service
Logo on white
Installation, Servicing and Repair
4.9

173 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

Organisations and Awards

DECEMBER 2021
Dec 2019

About

We have over 800 mobility products so you’ll definitely find something to suit your needs. Our friendly store staff can help you find a product to meet your requirements. For convenience we also have an online store for many of our products and offer Click and Collect at your local store.

As well as being proud to be a Which? Trusted Trader we are also members of NAEP and CERA which gives you peace of mind that we’re a company you can trust. We are under a legal duty to supply goods that are in conformity with a contract of sale. We’re also recommended by the NHS as a Community Equipment Dispenser.

For more information, or free advice with no obligation to purchase anything why not give us a call.

What we do

  • Disability and mobility

    • Stairlifts
    • Bathing aids
    • Access ramps - indoor and outdoor
    • Home adaptations
    • Wheelchairs
    • Stairlift Engineers
    • Powerchairs
    • Mobility vehicle repairs
    • Disabled Lifts
    • Mobility vehicle servicing
    • Rise and recline chairs
  • Decking installers

  • More Services

    • mobility scooter repairs
    • mobility scooter servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Ongoing faults / breakdown with chairlift since purchase
Customer Service
Quality
Value
Stairlift fitted on the 4th August 2022 because of wife’s heart failure problem. First fault reported 1st September 2022, and since then further faults reported 14th September 2022, 4th October 2022, 4th March 2023, 21st August 2024 and 18th September 2024. My wife died on the 20th March 2023 so lift not used daily since then. When engineer visited on 4th September 2024 he reported after a quick inspection no fault found except that I had already switched off the lift by key before his visit (news to me) However a few days after his visit lift not working again. Visiting engineer (Mark) on 8th September 2024 spent around two hours investigating problems (replacing main electronic board, batteries, cleaning rail etc. Advised me stairlift restored) Why couldn’t the previous engineer on the 4th September 2024 have spent more time investigating the real problems as discovered by MARK LEE, who impressed me more than other previous visiting engineers. I have payed £75 call out and £55 batteries on two occasions. Visiting family ,friends and neighbours have not been very impressed by ABLEWORLD
Customer in Staffordshire Posted on 25/09/2024 , work completed 18/09/2024
The trader replied (on 07/10/2024)
Thank you for taking the time to give feedback in relation to your experiences with your stairlift. All stairlifts that we install come with 1 year labour warranty and depending on the make and model of the stairlift, the manufacturing parts warranty ranges between 2-5 years. Any manufacturing faults that occur during this period are covered under the warranty free of charge. Batteries are a consumable item and therefore, if the lift has been turned for a period of time, then unfortunately, this can deplete the batteries. We are sorry to hear that on the most recent reported issue with your stairlift that it was not fully resolved on the first visit. On occasion the batteries can be recovered once the stairlift is back on charge. We do our upmost to avoid charging for batteries unnecessarily, if the batteries do not recover and a return visit is required within a few days, we will only charge for the batteries and not the repeated call out. We recommend to all of our customers that they have their stairlift serviced annually to keep their stairlift in the best work condition. We do appreciate your feedback as we are always working towards improving the service we provide and to reduce the number of callouts for our customers. Take care, Ableworld
Treasures
Customer Service
Quality
Value
Delightful engineer/fitter, Mark Lee. Knowledgeable, efficient, tidy, great communicator. Arrived within stated time frame, explained everything that he was doing. When he needed a replacement part he went away then returned with said part. Demonstrated how to use the stairlift, showed me the safety features and what to do if and when. Very happy with the service, and with the instalment. I highly recommend this company.
Customer in Cheshire East Posted on 03/09/2024 , work completed 03/09/2024
The trader replied (on 03/10/2024)
Hello, Thank you for taking the time to leave us such a lovely review! We are thrilled to hear about your experience with Ableworld and our engineering team especially Mark who by the sounds of this made the whole process very stress-free, we hope to see you again soon! Take care, Ableworld
FRIENDLY PROFESSIONAL SERVICE
Customer Service
Quality
Value
This is the first time I have felt it necessary to research what aids might improve my ability to get out and about since my medical condition has deteriorated. Initially my wife and I used Which to research the best lightweight mobility scooters and armed with this information we visited Ableworld’s local branch in Christchurch. Both David and Eddie were most helpful without applying pressure tactics advised what would best suit my needs and insisted I try the scooter and explained all the features and safety measures to ensure I was happy to proceed with purchasing the scooter and in addition a lightweight wheelchair. Thank you.
Customer in Dorset Posted on 04/02/2024 , work completed 29/01/2024
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Dorset team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Spot on !
Customer Service
Quality
Value
Ableworld were first class from first enquiry to fitting. Visit to my home om time and very thorough information and pricing structure. No pressure just full information, all questions answered. After considering price timing etc decided to go ahead with the fitting of a Stairlift. Date and time agreed for fitting and times and fitting done as agreed. Very thorough instructions for use of lift and also very very cean job done. So far no problems with use of stairlift, veery pleased.
Customer in Telford and Wrekin Posted on 27/09/2023 , work completed 01/09/2023
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Telford and Wrekin team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Great work and fast
Customer Service
Quality
Value
The engineer Lee called to assess the job and arrived on time. He gave impartial advice with all options explained including cost. The job was awarded and a time given which was very quick. Lee actioned the job efficiently and effectively. He explained how to use the stairlift and how the warranty worked. The stairlift appears to be high quality and fairly priced. Excellent service all round.
Customer in Lancashire Posted on 01/09/2023 , work completed 01/09/2023
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Lancashire team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Installation of Handicare 1100 Stair Lift
Customer Service
Quality
Value
To anyone considering a Stair Lift I would recommend Ableworld without hesitation. They are competitive and thoroughly professional and customer focused. Mark B came to do our survey and quotation He was extremely helpful and explained all our options as an Engineer and not a pushy salesman. We had done some previous research but were impressed so we placed our order next day. Engineer Mark L arrived on the 30th March to install our lift. He was a very knowledgeable person and made sure we were completely satisfied with lift and took time to ensure we knew how to operate lift. Both engineers are a credit to Ableworld and follow the companies customer focused ideals and were a pleasure to deal with and have in our home.
Janet and Michael in Derbyshire Posted on 31/03/2023 , work completed 23/03/2023
The trader replied (on 20/07/2023)
Hello Janet, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Excellent service from start to finish.
Customer Service
Quality
Value
I would heartily recommend Ableworld. Mark carried out the initial survey and gave me the quote, and Mark returned with Scott to fit the stairlift which had to be custom-made to allow for the curve on my staircase. The service on the day was first class, fast and efficient with minimum disruption. The fitting schedule and operating instructions were clearly explained and I am very happy with the end product. Five stars!!
Customer in Staffordshire Posted on 08/01/2023 , work completed 07/01/2023
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Super service!
Customer Service
Quality
Value
My nan got a stair lift fitted by Adam B St Helens branch. He talked us through all our options was really professional. When Adam fitted the lift, he was super professional and clean. Made up with the service really put us ease.
Customer in Merseyside Posted on 06/01/2023 , work completed 06/01/2023
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
More Than Satisfied
Customer Service
Quality
Value
Excellent company from the first telephone enquiry, absolutely no pressure sales which was very refreshing. The engineer came out on the day I first telephoned an enquiry and the stairlift was fitted the next working day. This is exceptional service. The engineer was a very clean and tidy worker, a pleasant young man who made sure we fully understood his demonstration/explanation. I have no hesitation in recommending Ableworld at Darlington.
Andrea in County Durham Posted on 05/12/2022 , work completed 05/12/2022
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Excellent
Customer Service
Quality
Value
The service was very good I was very pleased.
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 15/11/2022
The trader replied (on 24/11/2022)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld