/
Find a trader
Endorsed by Which?

Ableworld (UK) Limited

Approved Service
Logo on white
Installation, Servicing and Repair
4.9

180 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

What is an Approved Service endorsement?

Retailers apply to have the services they provide assessed and endorsed by Which? Trusted Traders. In the ‘Approved Service’ ribbon endorsement logo you can see exactly which services we have assessed for a retailer. As an example services may include installation, design or fitting.

Organisations and Awards

DECEMBER 2021
Dec 2019

About

We have over 800 mobility products so you’ll definitely find something to suit your needs. Our friendly store staff can help you find a product to meet your requirements. For convenience we also have an online store for many of our products and offer Click and Collect at your local store.

As well as being proud to be a Which? Trusted Trader we are also members of NAEP and CERA which gives you peace of mind that we’re a company you can trust. We are under a legal duty to supply goods that are in conformity with a contract of sale. We’re also recommended by the NHS as a Community Equipment Dispenser.

For more information, or free advice with no obligation to purchase anything why not give us a call.

What we do

  • Disability and mobility

    • Stairlifts
    • Bathing aids
    • Access ramps - indoor and outdoor
    • Home adaptations
    • Wheelchairs
    • Stairlift Engineers
    • Powerchairs
    • Mobility vehicle repairs
    • Disabled Lifts
    • Mobility vehicle servicing
    • Rise and recline chairs

  • Decking installers

  • More Services

    • mobility scooter repairs
    • mobility scooter servicing

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
180 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 98% of customers
Sort by
Great work
Customer Service
Quality
Value
My scooter was serviced and repaired by WILL, he was so thorough and professional. He kept me informed and explained everyrthing in great detail. I can't recommend the service department or Will enough
Customer in Stoke-on-Trent Posted on 09/12/2025 , work completed 09/12/2025
Recommended
Stairs lift
Customer Service
Quality
Value
I'm so pleased with the work Drew carried out. He was punctual, professional, polite and tidy. He answered all our questions no problem. And above all was honest about everything.
Customer in Shropshire Posted on 13/10/2025 , work completed 13/10/2025
Recommended
Buyer beware. Faulty goods are user error no refund.
Customer Service
Quality
Value
Ableworld what about when things go wrong. Caring when equipment is dangerous to use. Absolutely NOT. On the 29th April. I brought my Jolly Boot Mobility scooter from Ableworld, Shrewsbury. On the 22nd May I returned the scooter following many safety concerns The scooter cuts out/stops no warning and doesn’t always engage when key is turned on. This extract. from the Stairlift and Customer Relations Director at Nantwich dated 8th august states. “Your safety and confidence in our products are of the utmost importance to us. Whenever concerns are raised, we take them very seriously and conduct a thorough investigation, including rigorous testing procedures”. Very impressive words. actually the engineer took 54 minutes to inspect and write his following report Customer stated the scooter was cutting out on her, I have tested the charger that passed. Batteries passed at 110/118. I have also done a Motor draw test on a store scooter for comparison and both showed similar numbers. I could not find any issues with the scooter. The scooter is 23 days old, why would the battery be faulty. He’s stated the scooter was cutting out. No fault user error No refund
Customer in Shropshire Posted on 28/08/2025 , work completed 29/04/2025
The trader replied (on 11/09/2025)
Hello, Thank you for reaching out to us and submitting a review to Which. We are sorry that you have felt disappointed with the level of service you received from Ableworld, and naturally we are disappointed that you felt the need to leave a review of this nature. As you are aware, we have been liaising with you regarding your concerns for some time now, and although we have previously clarified our position and we continue to strongly dispute the points you have raised, it was agreed, to a high level within the company, that a full refund has now been provided to bring the dispute to an amicable conclusion. We understand a bank transfer for the full amount has been actioned. All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one, thank you again. Ableworld
Revo disability scooter
Customer Service
Quality
Value
Very impressed with the level of work they carried out and in the time they did it in. Cost was very reasonable. Would highly recommend them.
Which? Trusted Traders Consumer Posted on 13/08/2025 , work completed 08/08/2025
Recommended
The trader replied (on 11/09/2025)
Hello, Thank you so much for your kind words! We’re delighted to hear you were impressed with the work and our service. It means a lot to the team, and we really appreciate your recommendation. Take care, Ableworld
Outstanding
Customer Service
Quality
Value
Neil sourced and replaced 2 new motors on my Jazzy Air 2. It is now as good as new, I couldn't be happier. Fast, efficient and friendly service. And a very fair price. I have found to my cost there are a lot of dodgy companies in the disability business (hello John and Carl in Hull), I'm just relieved to have found an honest, thoroughly professional company in Ableworld. Very highly recommended.
Customer in North Lincolnshire Posted on 28/06/2025 , work completed 02/06/2025
Recommended
The trader replied (on 11/09/2025)
Hello, Thank you so much for sharing your experience! We’re delighted to hear that Neil was able to get your Jazzy Air 2 working like new and that you found our service fast, efficient, and friendly. It means a lot to us that you feel confident in our professionalism, and we really appreciate your high recommendation. Thanks again for choosing Ableworld! Take care, Ableworld
Motability Scooter
Customer Service
Quality
Value
Just brought a Motability scooter from the Ableworld at Burton on Trent. Andrea and Matt couldn’t have been more helpful, they let me have a test ride and then Matt helped my husband put the scooter in the van to see if it would fit before we purchased it. Andrea was very helpful and helped fill all the paperwork in and explained all the facilities on the scooter. Couldn’t recommend them more highly as they were not at all pushy but let us take our time in our decision.
Customer in Nottinghamshire Posted on 20/06/2025 , work completed 20/06/2025
Recommended
The trader replied (on 11/09/2025)
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that Andrea and Matt made your visit so easy and enjoyable. It’s great to know the test ride, paperwork, and guidance on the scooter all helped you feel confident in your decision. We really appreciate your kind words and recommendation – we’ll be sure to pass them on to the team! Thanks again for choosing Ableworld Burton on Trent. Take care, Ableworld
Brilliant teamwork for urgent stairlift. Ableworld pulled out all the stops for my son
Customer Service
Quality
Value
I’ve previously had a stairlift from Ableworld for my profoundly disabled son but a house move meant we needed a new one to coordinate with the timing of the move as much as possible. As soon as I was in the new house Adam and Adele understood the urgency to get my lad home. I was really touched that everyone did their utmost to get the lift installed around a tricky staircase and Adam and Simon installed it last Friday. My son isn’t able to say thank you himself but he came home on Saturday and his face said it all. He accepted it straight away despite his profound autism. Thank you to Adele who kept things moving and who ‘got it’ when few people do. I never usually leave reviews but this company have never let my son down. Thank you
Customer in Cheshire East Posted on 05/03/2025 , work completed 28/02/2025
Recommended
The trader replied (on 17/03/2025)
Hello, Thank you for taking the time to leave us such a lovely review! We are thrilled to hear about your experience with Ableworld and we are so glad we were able to make the move a little less stressful for you and your son. We hope to see you again soon. Take care, Ableworld
Ongoing faults / breakdown with chairlift since purchase
Customer Service
Quality
Value
Stairlift fitted on the 4th August 2022 because of wife’s heart failure problem. First fault reported 1st September 2022, and since then further faults reported 14th September 2022, 4th October 2022, 4th March 2023, 21st August 2024 and 18th September 2024. My wife died on the 20th March 2023 so lift not used daily since then. When engineer visited on 4th September 2024 he reported after a quick inspection no fault found except that I had already switched off the lift by key before his visit (news to me) However a few days after his visit lift not working again. Visiting engineer (Mark) on 8th September 2024 spent around two hours investigating problems (replacing main electronic board, batteries, cleaning rail etc. Advised me stairlift restored) Why couldn’t the previous engineer on the 4th September 2024 have spent more time investigating the real problems as discovered by MARK LEE, who impressed me more than other previous visiting engineers. I have payed £75 call out and £55 batteries on two occasions. Visiting family ,friends and neighbours have not been very impressed by ABLEWORLD
Customer in Staffordshire Posted on 25/09/2024 , work completed 18/09/2024
The trader replied (on 07/10/2024)
Thank you for taking the time to give feedback in relation to your experiences with your stairlift. All stairlifts that we install come with 1 year labour warranty and depending on the make and model of the stairlift, the manufacturing parts warranty ranges between 2-5 years. Any manufacturing faults that occur during this period are covered under the warranty free of charge. Batteries are a consumable item and therefore, if the lift has been turned for a period of time, then unfortunately, this can deplete the batteries. We are sorry to hear that on the most recent reported issue with your stairlift that it was not fully resolved on the first visit. On occasion the batteries can be recovered once the stairlift is back on charge. We do our upmost to avoid charging for batteries unnecessarily, if the batteries do not recover and a return visit is required within a few days, we will only charge for the batteries and not the repeated call out. We recommend to all of our customers that they have their stairlift serviced annually to keep their stairlift in the best work condition. We do appreciate your feedback as we are always working towards improving the service we provide and to reduce the number of callouts for our customers. Take care, Ableworld
Treasures
Customer Service
Quality
Value
Delightful engineer/fitter, Mark Lee. Knowledgeable, efficient, tidy, great communicator. Arrived within stated time frame, explained everything that he was doing. When he needed a replacement part he went away then returned with said part. Demonstrated how to use the stairlift, showed me the safety features and what to do if and when. Very happy with the service, and with the instalment. I highly recommend this company.
Customer in Cheshire East Posted on 03/09/2024 , work completed 03/09/2024
Recommended
The trader replied (on 03/10/2024)
Hello, Thank you for taking the time to leave us such a lovely review! We are thrilled to hear about your experience with Ableworld and our engineering team especially Mark who by the sounds of this made the whole process very stress-free, we hope to see you again soon! Take care, Ableworld
FRIENDLY PROFESSIONAL SERVICE
Customer Service
Quality
Value
This is the first time I have felt it necessary to research what aids might improve my ability to get out and about since my medical condition has deteriorated. Initially my wife and I used Which to research the best lightweight mobility scooters and armed with this information we visited Ableworld’s local branch in Christchurch. Both David and Eddie were most helpful without applying pressure tactics advised what would best suit my needs and insisted I try the scooter and explained all the features and safety measures to ensure I was happy to proceed with purchasing the scooter and in addition a lightweight wheelchair. Thank you.
Customer in Dorset Posted on 04/02/2024 , work completed 29/01/2024
Recommended
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Dorset team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Spot on !
Customer Service
Quality
Value
Ableworld were first class from first enquiry to fitting. Visit to my home om time and very thorough information and pricing structure. No pressure just full information, all questions answered. After considering price timing etc decided to go ahead with the fitting of a Stairlift. Date and time agreed for fitting and times and fitting done as agreed. Very thorough instructions for use of lift and also very very cean job done. So far no problems with use of stairlift, veery pleased.
Customer in Telford and Wrekin Posted on 27/09/2023 , work completed 01/09/2023
Recommended
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Telford and Wrekin team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Great work and fast
Customer Service
Quality
Value
The engineer Lee called to assess the job and arrived on time. He gave impartial advice with all options explained including cost. The job was awarded and a time given which was very quick. Lee actioned the job efficiently and effectively. He explained how to use the stairlift and how the warranty worked. The stairlift appears to be high quality and fairly priced. Excellent service all round.
Customer in Lancashire Posted on 01/09/2023 , work completed 01/09/2023
Recommended
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Lancashire team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Installation of Handicare 1100 Stair Lift
Customer Service
Quality
Value
To anyone considering a Stair Lift I would recommend Ableworld without hesitation. They are competitive and thoroughly professional and customer focused. Mark B came to do our survey and quotation He was extremely helpful and explained all our options as an Engineer and not a pushy salesman. We had done some previous research but were impressed so we placed our order next day. Engineer Mark L arrived on the 30th March to install our lift. He was a very knowledgeable person and made sure we were completely satisfied with lift and took time to ensure we knew how to operate lift. Both engineers are a credit to Ableworld and follow the companies customer focused ideals and were a pleasure to deal with and have in our home.
Janet and Michael in Derbyshire Posted on 31/03/2023 , work completed 23/03/2023
Recommended
The trader replied (on 20/07/2023)
Hello Janet, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Excellent service from start to finish.
Customer Service
Quality
Value
I would heartily recommend Ableworld. Mark carried out the initial survey and gave me the quote, and Mark returned with Scott to fit the stairlift which had to be custom-made to allow for the curve on my staircase. The service on the day was first class, fast and efficient with minimum disruption. The fitting schedule and operating instructions were clearly explained and I am very happy with the end product. Five stars!!
Customer in Staffordshire Posted on 08/01/2023 , work completed 07/01/2023
Recommended
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Super service!
Customer Service
Quality
Value
My nan got a stair lift fitted by Adam B St Helens branch. He talked us through all our options was really professional. When Adam fitted the lift, he was super professional and clean. Made up with the service really put us ease.
Customer in Merseyside Posted on 06/01/2023 , work completed 06/01/2023
Recommended
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
More Than Satisfied
Customer Service
Quality
Value
Excellent company from the first telephone enquiry, absolutely no pressure sales which was very refreshing. The engineer came out on the day I first telephoned an enquiry and the stairlift was fitted the next working day. This is exceptional service. The engineer was a very clean and tidy worker, a pleasant young man who made sure we fully understood his demonstration/explanation. I have no hesitation in recommending Ableworld at Darlington.
Andrea in County Durham Posted on 05/12/2022 , work completed 05/12/2022
Recommended
The trader replied (on 10/01/2023)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Excellent
Customer Service
Quality
Value
The service was very good I was very pleased.
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 15/11/2022
Recommended
The trader replied (on 24/11/2022)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
stair lift
Customer Service
Quality
Value
I had a recon stairlift fitted by PAUL Ableworld engineer and was very impressed by the speed of his work and the way he carried out the job. He took me through all working parts of the lift and I could not be more pleased with his helpfulness. Leaflets were left with phone numbers in case I needed help but all the info given to me by PAUL was top class, And would like to thank him for the work he carried out. Due to the fact that I have been told I have cancer, it was important for me to have this lift fitted quickly and this was done within a few days at a great price. I have dealt with Ableworld before and would recommend them to family and friends. Once again thank you for delivery on the time and day stated.
Customer in Merseyside Posted on 27/09/2022 , work completed 27/09/2022
Recommended
The trader replied (on 26/03/2024)
Hello, Thank you for taking the time to leave us some feedback. We are thrilled to hear our Merseyside team provided great service and were able to help you with your visit. We hope to see you again. Take care, Ableworld
Very Pleased
Customer Service
Quality
Value
The installer was very polite and very helpful. Thank you Andy
Which? Trusted Traders Consumer Posted on 12/09/2022 , work completed 23/08/2022
Recommended
The trader replied (on 25/07/2024)
Hello, Thank you for taking the time to leave us this review. We are thrilled to hear our store was able to provide you with excellent service. We hope to see you again soon! Take care, Ableworld
Fitted Stairlift. Extremely Satisfied.
Customer Service
Quality
Value
Absolutely delighted not only with the Stairlift but the installer and the Head Office Staff at Nantwich . Nothing was too much trouble, any queries were dealt with efficiently. From the date of order to being fitted was less than a week.
Customer in Posted on 25/07/2022 , work completed 19/07/2022
Recommended
The trader replied (on 01/08/2022)
Hello, Thank you for taking the time to leave us some excellent feedback. We are thrilled to hear that you are delighted with the service received from the Ableworld Stairlift team. We hope to see you again! Take care, Ableworld
Excellent Company
Customer Service
Quality
Value
Rang on Tue 14th Jun for quote for a stairlift, engineer visited on Wed 15th to measure and leave quote. I called the office in the afternoon of 15th to give the go ahead and the same engineer (Ian) was back in the morning of the 16th to fit the stair lift. Excellent customer relationship skills, ran through all the operational features of the stair lift and left everything clean and tidy. By the way, the office, both local and head office staff were also excellent and friendly. I would have no hesitation in recommending this company.
Customer in Darlington Posted on 19/07/2022 , work completed 16/06/2022
Recommended
The trader replied (on 22/07/2022)
Hello, Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you felt Ian had excellent customer relationship skills and he kept everything clean and tidy when he left. We hope to see you again in the future! Take care, Ableworld
Stairlift
Customer Service
Quality
Value
A lovely man named. Mark came out today to fit my stairlift. He was on time. Very helpful and explained everything in detail. Nothing was to much trouble for him. Left my house nice and clean. Very happy with everything. Thank you.
Customer in Stoke-on-Trent Posted on 23/06/2022 , work completed 17/06/2022
Recommended
The trader replied (on 22/07/2022)
Hello, Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Mark was helpful and explained everything in detail for you recently. We hope to see you again soon! Take care, Ableworld
Very professional
Customer Service
Quality
Value
I contacted Ableworld about a stairlift ( Shinfield Rd Reading ) from that phone call I had a very friendly helpful service contact made 10-06-22 within a day Dan Calver came to assess what we needed he was100% knowledgeable about the lift we needed there was no pressure or sales patter, 2 days later Dan came on time and fitted our lift he was very friendly and polite he respected our home and there was no mess he did not hurry us in any way and made sure we were happy with the lift. This young man is worth his weight in gold to Ableworld and I will recommend your company to anyone well done 5 stars
Marian in Berkshire Posted on 17/06/2022 , work completed 10/06/2022
Recommended
The trader replied (on 22/07/2022)
Hello, Thank you for taking the time to leave us an excellent review. We are thrilled to hear that our Ableworld Engineer Dan did not pressure you and was friendly and polite when visiting your home recently. We hope to see you again! Take care, Ableworld
New Stair Lift
Customer Service
Quality
Value
They got on with work, without any fuss or bother. Were very professional and I'm very happy
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 12/05/2022
Recommended
The trader replied (on 22/07/2022)
Hello, Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you are happy with your Ableworld Stairlift. We hope to see you again! Take care, Ableworld
Happy with service
Customer Service
Quality
Value
I just want ableworld to know much I love my stairlift. I find it very easy to operate. It is very confortable and smooth when it is in motion and its easy to wipe down. I dont think I could have got any better anywhere else.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 21/04/2022
Recommended
The trader replied (on 22/07/2022)
Hello, Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you love your brand new Ableworld Stairlift. We hope we see you again. Take care, Ableworld
Which? Trusted Traders

For Consumers

For Businesses

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.